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After Sales Service
■ Repairs
For repair, contact an au shop or Customer Service Center.
During
Repairs will be done based on the terms of services of the
warranty
free-of-charge repair warranty described on the warranty card.
Out of
We shall repair the product for a charge as requested by the
warranty
customer if repair renders it usable.
◎ Before handing in the product for repair, make a backup of the contents of
memory since they may disappear during repair. Note that the Company
shall not be liable for any damages and loss of income should the contents
of memory be altered or lost.
◎ Recycled parts that meet the Company's quality standards are sometimes
used for repair.
◎ Old mechanical parts replaced by the In-warranty repair service, Repair
charge discount service or Renewal service after water soak/irreparable
damage are collected and recycled by the Company and cannot be
returned to the customer.
■ Maintenance Parts
The Company retains performance parts for repair of the MOTOROLA
PHOTON™ ISW11M main unit and its peripherals for three years after
discontinuation of production. Performance parts for repair refers to
parts required for maintaining the functions of the product.
■ Warranty
At the store of purchase, thoroughly check and read the name of the
retailer, date of purchase and other necessary details filled in on the
warranty card, and be sure to keep it in a safe place.
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■ Customer Support
An after-sales service membership program on a monthly basis
called "Secure cell phone support" (monthly fee: 315 yen including
tax) is available for using your au cell phone for a long time without
worries. This service expands coverage for many troubles including
malfunction, theft and loss. For details of this service, contact an au
shop or Customer Service Center.
◎ You can apply for membership only at the time of purchasing your au cell
phone.
◎ Once you cancel the membership, you cannot reapply for it until you
purchase another au cell phone.
◎ Note that when changing the model or purchasing an extra cell phone, this
service only covers the most recently purchased au cell phone.
◎ When an au cell phone is handed over to you or someone else, the Secure
cell phone support membership is also handed over to the successor of
the cell phone.
◎ When you get a new au cell phone by changing the model, purchasing
an extra cell phone, or using the Loss relief service, etc., the Secure cell
phone support membership for the old au cell phone is automatically
canceled.
◎ Service contents are subject to change without notice.
■ After-sales Service
If you are unsure about anything regarding after-sales service, contact
the following Customer Service Center.
Customer Service Center (for loss, stolen or damage and operation
information)
From regular phones:
0077−7−113 (Free call)
Free Call
From au cell phones: No dialing area code required 113 (Free call)
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