Summary of Contents for CAN Albert PC-EFTPOS
- Page 1 Albert PC-EFTPOS Integrated User Guide. Version 6.0 September 2016 Albert PC-EFTPOS Integrated User Guide Commonwealth Bank...
- Page 2 Commonwealth Bank Albert PC-EFTPOS Integrated User Guide...
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Page 3: Table Of Contents
Purchases – Manual Entry (Damaged Card) MOTO (Mail Order/Telephone Order) Refund Cancelling Refunds How to obtain a duplicate receipt Setting the manager refund limit Settlement – Manual Settlement Pre-Settlement/Cumulative Totals Shift Totals Report TMS logon: Albert PC-EFTPOS Integrated User Guide Commonwealth Bank... -
Page 4: Introducing Albert Pc-Eftpos Integrated
Introducing Albert PC-EFTPOS Integrated. Meet Albert PC-EFTPOS Integrated, the portable and secure integrated payment solution for your business. Simple Albert is easy to set up and use for all your customer payments. Portable With WiFi, USB & Ethernet connectivity options, you can use Albert in a way that suits you. -
Page 5: Getting Started
We’ve designed Albert to be easy to navigate and use. What is Albert PC-EFTPOS Integrated? Albert PC-EFTPOS is a Point of Sale (POS) based solution that uses middleware (PC- EFTPOS) to process and pass transactional messages between the device and point of sale. - Page 6 For insert: Use the chip card reader at the bottom of the device. For swipe card 100% 7:13 For tap card App bank Settings Payment Split Bill Cash Counter Daily IQ Open Tab Community Giver For card insert Commonwealth Bank Albert PC-EFTPOS Integrated User Guide...
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Page 7: Configuration Options
Flat back Albert 2. Albert PC-EFTPOS Portable • Uses POS as the primary communication • Connection to POS This includes: via WiFi, connects to CommBank for authentication via WiFi • In-built printer, pole mount optional Albert PC-EFTPOS Integrated User Guide Commonwealth Bank... -
Page 8: Working With Albert Pc-Eftpos Integrated
Power light Power button Wake up If Albert is switched on but the screen is blank, press the Power button once. Switch off Press and hold the Power button until the prompt appears. Commonwealth Bank Albert PC-EFTPOS Integrated User Guide... -
Page 9: Recognising Albert's Alerts
Context Menu button on the back right corner of the device, or swipe down the screen using two fingers. To hide, press the Merchant • Context Menu button or swipe up the screen. Albert PC-EFTPOS Integrated User Guide Commonwealth Bank... -
Page 10: Status Bar
To find out how to navigate within a CommBank app, see the relevant user guide. • Navigation buttons: On pages where the Navigation Bar appears, tap the Back or Home buttons to move around. Commonwealth Bank Albert PC-EFTPOS Integrated User Guide... -
Page 11: Changing Passwords
Setting up Communications and POS Refer to Albert PC-EFTPOS Installer Guide: • Connecting to Ethernet, WiFi, 3G • USB Driver Installation • Connecting to POS using: USB, WiFi, Client • Common Terminal Error Messages Albert PC-EFTPOS Integrated User Guide Commonwealth Bank... -
Page 12: Payments On Albert Pc-Eftpos Integrated
$100) Purchases – 1. Steps 1-3 as per “Purchases – Contactless (total purchases amount less Contactless than $100). (total 2. Enter PIN and press ‘ok’. purchases 3. Transaction is approved. amount above $100) Commonwealth Bank Albert PC-EFTPOS Integrated User Guide... -
Page 13: Purchases - Low Value Payment (Lvp)
You cannot use cashout with Tap to Pay, MOTO (Card not present) or manual payment methods. Initiate purchase transaction with cashout on POS. Cashout To add an existing email account, tap the input field to enter the email address and password. Tap OK. Cashout screen Albert PC-EFTPOS Integrated User Guide Commonwealth Bank... -
Page 14: Purchases - Manual Entry (Damaged Card)
3. Merchant selects ‘Manual Entry’. 4. Enter the credit card number on the touch pad. 5. Merchant can either move to the next fields (‘Expiry Date’ then ‘CCV’) by pressing ‘next’ or tapping the field. 6. Once all mandatory fields are entered, press ‘OK’. -
Page 15: Moto (Mail Order/Telephone Order)
3. Merchant selects ‘MOTO’. 4. Enter the credit card number on the touch pad. 5. Merchant can either move to the next fields (‘Expiry Date’ then ‘CCV’) by pressing ‘next’ or tapping the field. 6. Once all mandatory fields are entered, press ‘OK’. -
Page 16: Cancelling Refunds
(TMS) logon: 3. Settings application. 4. Select ‘For Bank Use’ under Payment. 5. Enter Technician password. 6. Select ‘Connection’. 7. Select ‘Synchronisation’. 8. Options to do ‘Bank Logon’, ‘TMS Logon’ or ‘RSA Logon’. Commonwealth Bank Albert PC-EFTPOS Integrated User Guide... -
Page 17: Pin Entry On Albert Pc-Eftpos
A visual representation is given to illustrate this below. The pole mount should be attached to the counter with double-sided adhesive tape so that it can’t be forcibly moved. The pole mount also needs to be positioned so that its 210° movement allows the customer adequate privacy. -
Page 18: Accessibility
5. Accessibility Albert PC-EFTPOS Integrated has the capability to be accessible to the 350,000 Australians who are blind or have low vision through the use of text to speech technology. Albert Accessible mode provides a way for people who are blind or have low vision to complete PIN entry within the Albert Payment app. -
Page 19: Caring For Albert Pc-Eftpos Integrated
Albert, do not touch it. Need help? We’re here to assist — whenever you need us. Help with Albert 1800 230 177 Commonwealth Bank Business Service Centre 24 hours a day, 7 days a week Albert PC-EFTPOS Integrated User Guide Commonwealth Bank...