Great Britain & Ireland - Guarantee/Customer Service - Zanussi ZCV662 User Manual

GREAT BRITAIN & IRELAND - Guarantee/Customer Service
GB IE
Standard guarantee conditions: We, Electrolux, undertake
that if within 12 months of the date of the purchase this
Electrolux appliance or any part thereof is proved to be
defective by reason only of faulty workmanship or materi-
als, we will, at our option repair or replace the same FREE
OF CHARGE for labour, materials or carriage on condition
that:
• Appliance has been correctly installed and used only
on the electricity supply stated on the rating plate.
• Appliance has been used for normal domestic purpo-
ses only, in accordance with manufacturer's instruc-
tions.
• Appliance hasn't been serviced, maintained, repaired,
taken apart or tampered with by person not authorised
by us.
• Electrolux Service Force Centre must undertake all
service work under this guarantee
• Any appliance or defective part replaced shall become
the Company's property.
• This guarantee is in addition to your statutory and oth-
er legal rights.
Exclusions
• Damage, calls resulting from transport, improper use,
neglect, light bulbs, removable parts of glass, plastic.
• Costs for calls to put right appliance which is improp-
erly installed, calls to appliances outside United King-
dom.
• Appliances found to be in use within a commercial en-
vironment, plus those which are subject to rental
agreements.
• Products of Electrolux manufacturer that are not marke-
ted by Electrolux
European Guarantee: This appliance is guaranteed
GB
by Electrolux in each of the countries listed at the back of
this user manual, for the period specified in the appliance
guarantee or otherwise by law. If you move from one of
these countries to another of the countries listed, the ap-
pliance guarantee will move with you subject to the fol-
lowing qualifications:-
• The appliance guarantee starts from the date you first
purchased the appliance which will be evidenced by
20
Service and Spare Parts.Please contact your local Service
Force Centre: 08445 616 616(Call will be routed to Serv-
ice Force Centre covering your postcode area). For ad-
dress of local Service Force Centre and further informa-
tion, please visit: www.serviceforce.co.uk Before calling
out an engineer, please ensure you have read the details
under the heading "What to do if...". When you contact the
Service Force Centre you will need to give the following
details: Your name, address and postcode, your telephone
number, clear concise details of the fault, model and serial
number of the appliance (found on the rating plate), the
purchase date. Please note a valid purchase receipt or
guarantee documentation is required for in guarantee
service calls.
Customer Care.Please contact our Customer Care Depart-
ment: Electrolux Major Appliances, Addington Way, Lu-
ton, Bedfordshire, LU4 9QQ or visit our website at
www.electrolux.co.uk
Customer Tel: (Calls may be recorded for train-
Care Depart-
ment,
Electrolux 08445 613 613
AEG-Electro- 08445 611 611
lux
Zanussi-Elec- 08445 612 612
trolux
For Customer Service in The Republic of Ireland please
contact us at the address below:
Electrolux Group (Irl) Ltd, Long Mile Road, Dublin 12, Re-
public of Ireland
Tel: +353 (0)1 4090751, Email: service.eid@electrolux.ie
production of a valid purchase document issued by the
seller of the appliance.
• The appliance guarantee is for the same period and to
the same extent for labour and parts as exists in your
new country of residence for this particular model or
range of appliances.
• The appliance guarantee is personal to the original
purchaser of the appliance and cannot be transferred to
another user.
ing purposes)