NEC UNIVERGE SV9100 User Manual
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NEC UNIVERGE SV9100 User Manual

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NDA-31952
Issue 1.0
SV 9100
®
DT530/DT920
USER GUIDE
NEC Enterprise Communication Technologies, Inc.
August 2019

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  • Page 1 NDA-31952 Issue 1.0 SV 9100 ® DT530/DT920 USER GUIDE NEC Enterprise Communication Technologies, Inc. August 2019...
  • Page 3 NEC Enterprise Communication Technologies, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Enterprise Communication Technologies, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Enterprise Communication Technologies, Inc.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION General ........................... 1 Keys And Parts for DT530 .................... 3 Face Layout for DT920 ....................6 Icon Display ......................... 10 Menu List ........................10 Displaying Menu List......................10 Simple Operation by Menu Key and Cursor Key ............. 11 TERMINAL SETUP Terminal Setup With the Up/Down Key ..............
  • Page 6 TABLE OF CONTENTS Logout (DT900 Series Only) ..................19 FEATURE OPERATION Answering Calls ......................21 Ringing Calls......................... 21 Ringing Calls to a Second Incoming Extension/CAR/VE Key..........21 Answering Outside Calls Using the Answer Key ..............21 Voice Announce Calls......................22 Camp-on (Call Waiting)......................
  • Page 7 TABLE OF CONTENTS Using Direct Station Selection (DSS)..................25 Conference ........................25 Call Park – System ...................... 26 Station Busy/no Answer Options ................26 Callback ..........................26 Message Waiting ........................27 Tone Override ........................28 Department Step Call......................28 Voice Over ..........................28 CO/PBX Dialing Options .....................
  • Page 8 TABLE OF CONTENTS SELECTABLE DISPLAY MESSAGING ..............36 STATION RELOCATION ..................... 37 CODE RESTRICTION, DIAL BLOCK ................37 ACCOUNT CODE ENTRY ................... 38 AUTOMATIC CALL DISTRIBUTION (ACD) ..............39 Agent Log In.......................... 39 AIC Agent Log In........................39 Multiple AIC Agent Log In ..................... 40 Rest Mode..........................
  • Page 9 TABLE OF CONTENTS Make a Call From Call History ................... 53 Store Call History Data to Speed Dial ............... 54 Delete Call History Data ..................... 54 - 5 -...
  • Page 10 TABLE OF CONTENTS This page is for your notes. - 6 -...

  • Page 11: Introduction

    NTRODUCTION General CHAPTER 5 DIRECTORY OPERATION Explains operating procedures for th Directory This guide explains how to operate DT530/DT920 function. under the following headings. CHAPTER 1 INTRODUCTION CHAPTER 6 CALL HISTORY OPERATION Explains the configuration of this guide and Explains operating procedures for Call History. contains the following information.
  • Page 12 Face Layout for DT530 DT530 (DTK-24D-1) DT530 (DTK-12D-1)

  • Page 13: Keys And Parts For Dt530

    Keys And Parts for DT530 (4) Dial Keypad Dial the called party number or feature access code. DT530 (12/24-B UTTON WITH MONOCHROME DISPLAY (5) Hold Key To place an internal or external call on hold. (6) Transfer Key (17) Allows the station user to transfer established calls to another station, without attendant assistance.
  • Page 14 Up/Down DOWN DT530 Used to adjust speaker/receiver volume, and ringer volume. Speaker/Receiver Volume: ❍ Press ( ) or ( ) key during conversation. Ringer Volume: ❍ Press ( ) or ( ) key during ringing. (b) Redial (Last Number Call, Speed Calling-Station/ Group) Press this key to activate redial feature.
  • Page 15 (d) Directory (14) Programmable Keys These keys can be programmed as Flexible line Pressing this key opens Directory menu. For key/Programmable feature key by System details on Directory service, see Administrator. 5.DIRECTORY OPERATION. (15) Help Key Move the highlighted area one line up To display explanations of the Softkeys on the the screen.

  • Page 16: Face Layout For Dt920

    Face Layout for DT920 DT920 (ITK-12D-1) DT920 (ITK-6D-1)
  • Page 17 Keys And Parts for DT920 (ITK-6D-1 and ITK-12D-1) (19) (18) (17) (16) (15) (14) (13) (12) (11) (10) (1) Handset (3) Speaker Used for sending/receiving voice. Used when originating a handsfree call. (2) Exit Button (4) Dial Keypad To exit the Menu or Help mode and go back to the Dial the called party number or feature access time display.
  • Page 18 (5) Hold Key Two lines of menu items can be displayed at a To place an internal or external call on hold. time. Use "Up" or "Down" key to scroll to the item. (6) Transfer Key ITK-6D-1 Menu Allows the station user to transfer established calls to another station, without attendant assistance.
  • Page 19 (c) Enter (9) Menu Key To access the local menu. This accesses a shortcut menu for frequently-used features. Use this key to (10) Mic Key display the shortcut menu and determine the To respond handsfree. LED lights during selected item in the menu. speakerphone operation.

  • Page 20: Icon Display

    Icon Display Menu List The LCD of DT530 displays Desktop Icons which From the Menu List, the user can use various provide notification when events (such as missed call application features such as Directory and Call History. and voice mail) occur. Note: Icon display is not provided on the DT920 telephone.

  • Page 21: Simple Operation By Menu Key And Cursor Key

    Simple Operation by Menu Key and Cursor Key By using Menu Key and Cursor Key, DT530/DT920 user can have access to Call History, Directory and terminal settings with simple operation. As an example, the following shows the operations how to access to Directory menu. Press Menu Key Press Directory Key Dial...
  • Page 22 This page is for your notes.

  • Page 23: Terminal Setup With The Up/Down Key

    ERMINAL ETUP This chapter describes operating procedures for terminal settings by the UP/DOWN key and Feature keys. SPEAKER Various terminal settings such as display, sounds, password, and language are also available from Menu To Adjust Ringer Tone key. For detailed information on terminal settings from Press the Up/Down key during ringing.

  • Page 24: Terminal Setup With The Feature Key

    Terminal Setup With the Feature (3) Dial code for the desired ring pattern (1~8). Display below shows when INT is selected. Microphone On/Off SET INT INCOM RING LED on Mic key shows the status of the built-in microphone. INCOM RING 1-8:? (4) Press Speaker to hang up.

  • Page 25: For Trunk Ring

    For Trunk Ring: (3) Dial 1 to set the Tone; Dial 2 to set the Melody; Dial 3 to set the Download Melody. Dial code for the ring pattern you want to hear (Ring1-3, Melody 4-8). If you select Ring 1-3, a second The display below shows when INT is selected screen prompts for the tone pattern (1-4).

  • Page 26: Listening To The Incoming Ring Choices

    Listening to the Incoming Ring Choices DT500: Tone Type Tone No. Tone Range (1) Press Speaker and dial 711. High (2) Dial 1 to listen to Intercom ring; Dial 2 to listen to Tone:1 Medium Trunk ring. (3) For Intercom Ring: Melody 1 Dial the code for the ring pattern you want to hear if Program 15-02-78 is enabled...
  • Page 27 Tone Type Tone No. Tone Range Download Melody 1 Download Download Melody 2 Melody:3 Download Melody 3 Note: The download function is only available for DT920 telephones. DT500: Tone Type Tone No. Tone Range High Tone:1 Medium Melody 1 Melody 2 Melody:2 Melody 3 Melody 4...
  • Page 28 This page is for your notes.

  • Page 29: Login (Dt900 Series Only)

    ASIC PERATION Login (DT900 Series Only) Logout (DT900 Series Only) When login mode is activated, the following procedure (1) Press the preassigned Logout Feature Key on is required. the terminal. (1) Enter login code and press the Set softkey. Note: This location is an example. Note: Logout button is assigned by data setting at the ECP (Enterprise Communication Platform).
  • Page 30 This page is for your notes.

  • Page 31: Feature Operation

    EATURE PERATION Answering Calls Answering Outside Calls Using the Answer Key (1) Receive outside call. Ringing Calls (2) Press the Answer key. (1) Lift the handset. (3) Talk with the incoming calling party. (2) Start conversation. (4) When additional outside calls are received, press Note: When assigning the Delayed Ringing feature, incoming calls will first ring at a primary station.

  • Page 32: Voice Announce Calls

    Placing Calls Voice Announce Calls (1) Adjust the Speaker volume as needed. Internal Calls Note: On SV9100 if MIC key is not lit the (1) Lift the handset. user cannot answer voice announce calls (2) Dial a station number or 0 (for attendant). without lifting the handset.

  • Page 33: Last Co/Pbx Number Redial

    Last CO/PBX Number Redial 0 = Station Speed Dial buffer 10 Note: The stored number dials out. (1) Without lifting the handset, Note: Unless you preselect, Trunk Group Routing press the Redial key. selects the trunk for the call. The system may optionally select a specific Trunk Group for the call.

  • Page 34: Microphone Control

    Note: If you have a DSS Console, you may be able to press lights. a DSS Console key to chain to a stored number. (2) Ensure that the MIC LED is lit. To dial a Group Speed Dialing number: (3) Place an internal or outside call. (1) Press the Speaker key.

  • Page 35: Exclusive Hold

    With a call in progress: (2) Press the programmed DSS. (3) Announce the call (optional). (1) Press Hold. Exclusive Hold (4) Replace the handset. Note: If the called station is busy, replace the handset With a call in progress: to initiate a camp-on. Unanswered camp-on calls and (1) Press the Exclusive Hold key (Service Code unscreened transfers will recall to the transferring 751:45).

  • Page 36: Call Park - System

    Note: If you cannot add additional parties to your Note: If not picked up, the call will recall you. conference, you have exceeded the system’s Conference limit. PARK HOLD (5) Repeat steps 2~4 above to add more parties. Park No. Dial 2-11 MON 10:56AM To pick up a Parked call: TALKING TO...

  • Page 37: Message Waiting

    Note: If the unavailable extension was unanswered To answer a Message Waiting: (not busy), the Callback goes through after your co- Note: When you have a message, your Message Waiting worker uses their telephone for the first time. LED flashes. Note: If you have Callback Automatic Answer, you (1) Press the Speaker key and dial *0.

  • Page 38: Tone Override

    To cancel all your Messages Waiting: To answer Tone Override: Note: This includes messages you have left for other (1) Receive Tone Override. extensions and messages other extensions have left for you. (2) Press the Hold key and talk with the party. (1) Press the Speaker key.

  • Page 39: Co/Pbx Dialing Options

    To respond to a Voice Over alert tone to your Note: The stored number dials out. extension: -OR- Note: You can only respond if you have a Voice Over key. (1) Press the Speaker key. (1) Press the Voice Over key (Service Code 751:48).

  • Page 40: Repeat Redial

    (1) Do not lift the handset. (3) Lift the handset when the called party answers. Note: When using trunks with answer supervision, the (2) Press the Memo Dial key (Service Code 751:31). Repeat Redial feature automatically cancels. Note: The stored number displays. Line 001 00:27 (3) Press Exit to return to the main LCD screen.

  • Page 41: Temporary Memory

    Pickup Group: “Check List”. (1) Pick up the handset or press the Speaker key. Line 001 (2) Press the Group Call Pickup key (Service Code NEC America 2142622000 751:24). Conf Prog -OR- (1) Press the Call History key (Service Code 751:08) or press the LIST Softkey and CID.

  • Page 42: Directed Call Pickup

    PAGING To answer a call ringing a telephone in another Pickup Group when you know the Group Number: To make an Internal Page announcement: (1) Pick up the handset or press the Speaker key. (1) Press the zone’s Internal Paging key [Service (2) Press the Group Call Pickup key (Service Code Code 751:21, 01~64 for zones (00 for All Call)].

  • Page 43: Meet Me Answer

    To Page an External Zone: Meet Me Answer To join a Meet Me Internal Page: (1) Press the External Paging key (Service Code 751:19 for External Paging zones or 20 for (1) Press the Speaker key or pick up the handset. External All Call Paging).

  • Page 44: Background Music

    BACKGROUND MUSIC (2) Dial 1 (Set) To turn Background Music on or off: CF-ALL (1) Press the Speaker key. (2) Dial 725. Note: Default is No Setting. (3) Dial the destination extension or off-premise number. (3) Press the Speaker key to hang up. Note: The default of BACKGROUND MUSIC service CF-ALL code is "no setting".

  • Page 45: Call Forwarding Busy/No Answer (B/Na)

    Call Forwarding Busy/No Answer (B/NA) To cancel Call Forward – Busy/No Answer at a forwarding station: To set Call Forward – Busy/No Answer at a forwarding station: (1) Pick up the handset or press the Speaker key. (1) Pick up the handset or press the Speaker key. (2) Dial the Call Forward –...

  • Page 46: Selectable Display Messaging

    To cancel Call Forward – Both Ring at a forwarding Message Change “#” to: station: Time (when meeting is (1) Pick up the handset or press the Speaker key. IN MEETING UNTIL ##:## done) (2) Dial the Call Forward – Both Ring Service Room name or MEETING ROOM - ####### Code (default: 745).

  • Page 47: Station Relocation

    CODE RESTRICTION, DIAL BLOCK To cancel a message: (1) Press the Speaker key. To set Dial Block: (2) Press the Text Message key (1) Press the Speaker key. (Service Code 751:18+). (2) Dial 600 (default). (3) Press Speaker to hang up. (3) Dial the 4-digit Dial Block Code (user defined).

  • Page 48: Account Code Entry

    ACCOUNT CODE ENTRY To enter an Account Code before dialing the outside number: To enter an Account Code any time while on a trunk If your system has Forced Account Codes, you must call: use this procedure. If it has Verified Account Codes, The outside caller cannot hear the Account Code digits you can use this procedure instead of letting the system you enter.

  • Page 49: Automatic Call Distribution (Acd)

    AUTOMATIC CALL DISTRIBUTION AIC Agent Log In (ACD) To log in: (1) Press the ACD LOG IN/LOG OUT key (Service Agent Log In Code 752: *10). To log in: -OR- (1) Press the ACD LOG IN/LOG OUT key (Service Code 752: *10). (1) Press the Speaker key and dial the AIC Log In service code –...

  • Page 50: Multiple Aic Agent Log In

    Multiple AIC Agent Log In Note: This operation is not available for the System Supervisor. To log in: Group No: 01 (1) Press the ACD LOG IN/LOG OUT key (Service 12345678 OFF DUTY Code 752: *10). List Prog - OR – (1) Press the Speaker key and dial the AIC Log In To cancel the manual Rest Mode: service code -not assigned at default.

  • Page 51: Answering A Call Using A Headset

    (2) Press Volume Up and Volume Down to scroll Station Speed Dial – Dial Access through the Queue Status Displays of all the ACD To store a Station Speed Dialing number (display Groups. telephones only): (3) Press the CLEAR key to return the telephone to (1) Press the Speaker key.

  • Page 52: Line Keys/Programmable Function Keys

    Line Keys/Programmable Function Keys Use this Key for Entering Names keypad The following functions can be assigned to Line Keys if When you want to..digit..allowed by Class of Service. Enter characters: G-I, g-I, 4 To Program a Line key as a Programmable Function Enter characters: J-L, j-l, 5 Key: Enter characters: M-O, m-o, 6...
  • Page 53 Function Function Function Additional Data Function Additional Data Number Number Call Pickup for Incoming Call Log Specified Call Pickup Group Number Day/Night Mode Mode Number (1-8) Group Switch Speed Dial – Speed Dial Number (Common / Call Forward – Common / Private Private) Immediate Speed Dial –Group Speed Dial number (Group)
  • Page 54 Function Function Function Additional Data Function Additional Data Number Number Department Group Flash Key Log Out Outgoing Call Reverse Voice over Extension Number Without Caller ID (ISDN) Voice Over Extension Number --Not Used-- Extension Number or Voice Call Redirect Mail Number --Not Used-- Account Code -Not Used--...
  • Page 55 Function Function Function Additional Data Function Additional Data Number Number Calling Party --Not Used-- Any number up to 24 digits Number Notification 0=Pause Multi-Device Conversation 1=Re-recording Support Recording Function 2=Address (VMSU) 3=Erase 4=Urgent Page Drop Key -Not Used-- Private Call Refuse Caller ID Refuse Dial-In Mode Switching...
  • Page 56 This page is for your notes.

  • Page 57: Add New Data

    IRECTORY PERATION This chapter explains about the Directory function of (3) Select 1. REGIST by using Cursor Key, Digit Key DT Series telephones. By using the Directory function, (1) or softkey. you can make a call with a simple operation. [Directory] Directory function can register up to 500 records.

  • Page 58: Find Registered Data

    (8) Enter the telephone number as indicated in the (3) Select 2. Search by using Cursor Key, Digit Key display and press the Hold key. (1) or Softkey. (9) Enter a desired Memory ID. (4) Select MENU to search. Note: The display will show No TELBK Data if there (10) After entering the Memory ID, the display goes are no entries to review.

  • Page 59: Make A Call From Directory

    Search Method Description Search data from the telephone 3. Tel Number number list registered in the directory. Search data from the memory 4. Memory ID number registered in the directory. (6) The following is an example when NAME, GRP, NUM, and MEM are selected as a search. Make a Call From Directory (1) Display the detailed data for a target party (see Find Registered...

  • Page 60: Delete All Directory Data

    The following display is an example of dial by (2) To delete all the registered data, press the Enter name. Key or 4: Softkey to delete all the data. [Detail] Below is a sample display of a deleted number. Name:Abe Shintaro [Detail] Name:Abe Shintaro (2) Lift the Handset, press Speaker or press the...
  • Page 61 Cursor key or Softkey. The example below displays a specific group deleted. Select Group 01. [Directory] (3) Select 1: NEC. [Directory] (4) Press the DEL Softkey to delete the appropriate Directory data. (5) After the appropriate Directory data is deleted,...
  • Page 62 This page is for your notes.

  • Page 63: Call History Operation

    ISTORY PERATION This chapter explains the Call History function of DT Series telephones. By using the Call History function, you can make a call with a simple operation. The Incoming Call History can register up to 50 records. The Outgoing Call History can resister up to 50 records. View Call History ❍...
  • Page 64 (3) Select STA to store in a Station Speed Dial bin or select SPD to store in a System Speed Dial bin. [Missed] Select TELBK to store in a Telephone Book. Ken Kobus Delete Call History Data Tel:7205 (2) Lift the handset or press the Speaker key while (1) Press the Menu key.
  • Page 66 SV 9100 ® DT530/DT920 User Guide NEC Enterprise Communication Technologies, Inc. August 2019...

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