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Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not
solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or the website
(http://www.panasonic.com).
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, or visit the website (www.panasonic.ca), or an
authorized Servicentre closest to you.
In other areas, consult your dealer.
Power
No power.
The unit is automatically switched
to the standby mode.
Operation
No response when buttons
pressed.
No operations can be performed
with the remote control.
Play doesn't start (or stops
immediately) when you press
[1] (PLAY).
Cannot select alternative
languages.
No menu play.
No subtitles.
Soundtrack and/or subtitle
language is not the one selected
with the SETUP menus.
Cannot change angle.
You have forgotten your ratings
password.
Reset all the settings to Factory
Preset.
The unit doesn't play the data type
(WMA/MP3 or JPEG) selected in
the "Mixed Disc – Audio & Stills"
in the SETUP menu.
Picture
Picture distorted.
Menu not displayed correctly.
No picture.
24
≥Insert the AC power supply cord securely into the household AC outlet.
≥The unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn the
power back to ON.
≥The SLEEP timer functioned.
≥Some operations may be prohibited by the disc.
≥The unit may not be operating properly due to lightning, static electricity or some other external factor.
Reset procedure:
Press [POWER Í/I] to switch the unit to the standby mode and then back to ON.
Alternatively, press [POWER Í/I] to switch the unit to the standby mode, disconnect the AC power
supply cord, and then reconnect it.
≥Check that the batteries are installed correctly.
≥The batteries are depleted: Replace them with new ones.
≥Point the remote control at the remote control sensor and operate.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥This unit cannot play discs other than the ones listed in these operating instructions.
≥You can only play DVD-Video if their region number is "1", "ALL" or multiple region number including "1".
≥The disc may be dirty and may require cleaning.
≥Ensure that the disc is loaded with the label of the side to be played facing upwards.
≥Check that the DVD-RAM has something recorded on it.
≥This function depends on software availability.
≥Try selecting from the disc's menu if one is available.
≥This function depends on software availability.
≥This function depends on software availability.
≥Subtitles are cleared from the television. Turn on the subtitles
≥Subtitle position is wrong. Adjust the position.
≥This function depends on software availability.
≥This function depends on software availability. Even if a disc has a number of angles recorded, these
angles may be recorded for specific scenes only.
≥While stopped, press and hold [D] and [;] on the unit and then also press and hold [<] on
the unit until "Initialized" disappears from the television. Turn the unit off and on again.
All settings will return to the default values.
≥Reload the disc for the setting to be effective. Press [<] to open the tray, then press [1] (PLAY) to
start play.
≥Some distortion is normal during search.
≥Restore the zoom ratio to a1.00.
≥Set the subtitle position to 0.
≥Set "4:3 Aspect" to "Normal".
≥Check the connection.
≥Make sure the television is on.
≥Ensure the television's video input setting (e.g., VIDEO 1) is correct.
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