Huawei E9000 Troubleshooting Manual page 118

Huawei Servers
Troubleshooting
Possible Cause
Incompatible
OS
Incorrect
installation
method
Installation
process issue
Drive
identification
issue
Issue 20 (2020-09-25)
Diagnosis Procedure
Use Computing Product Compatibility Checker
compatible OSs on the server.
Use Computing Product Compatibility Checker
compatible OSs on the server and view the OS installation
description. For details about the OS installation description,
Huawei Server OS Installation Guide
see the
1. Check whether the OS installation procedure is correct by
referring to the
2. Check whether the OS installation requires a physical DVD
drive or other media.
3. Check whether the OS installation requires a special
installation DVD, for example, one integrated with drivers.
4. Check whether the OS installation DVD is an original from
the manufacturer or whether it has been modified by a
third party.
5. Disconnect any external storage devices.
6. Ensure that the default BIOS settings are used.
7. Ask the OS vendor for installation support.
1. Ensure that the target drive is identified by the RAID
controller, and use
Checker to check whether the target drive is compatible
with the server. Then check the BIOS to see whether the
target storage devices, including SATADOMs, microSD
cards, and built-in USB flash drives, are identified.
2. Check the RAID controller card model and determine
whether to configure RAID (LSI SAS1078, LSI SAS2108, LSI
SAS2208, LSI SAS3008, LSI SAS2308, LSI SAS3108, Avago
SAS 3408, Avago SAS 3416iMR, Avago SAS 3416IT, Avago
SAS 3508, Software RAID).
NOTE
For the V5 server/Atlas 800 AI inference server (model 3010)/Atlas
800 AI training server (model 9010), the OS can be installed on
the drives of the PCIe RAID controller card.
3. Check the RAID array properties to ensure that the boot
drive and the target drive are the same or in the same
RAID array.
4. Set the BIOS mode to UEFI if the drive capacity is over 2
TB.
NOTE
V1 and V3 servers do not support UEFI mode.
5. Check whether the drive is a 4K drive.
6. Check whether the loaded RAID controller card driver is
correct.
7. Format the drive or reconfigure the RAID array.
Copyright © Huawei Technologies Co., Ltd.
5 Diagnosing and Rectifying Faults
Huawei Server OS Installation Guide
Computing Product Compatibility
to check
to check
.
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