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Summary of Contents for Motorola AVIGILON ACC VMA-RPO-4P2
- Page 1 User Guide Avigilon ACC™ ES HD Recorder VMA-RPO-4P2 and VMA-RPO-4P4...
- Page 2 © 2015 - 2020, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER, and ACC are trademarks of Avigilon Corporation. MAC, MacOS, FINDER and MACINTOSH are registered trademarks of Apple Inc. FIREFOX is a registered trademark of Mozilla Foundation. Android is a trademark of Google LLC. Other names or logos mentioned herein may be the trademarks of their respective owners.
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Page 3: Table Of Contents
Table of Contents Introduction Before You Start Package Contents Overview Front View Rear View System Requirements Supported Network Configurations Starting the ACC ES HD Recorder for the First Time Configuring the Recorder Launching the ACC ES Admin Web UI Viewing PoE Port Status Managing ACC Services and Storage Providing Service Logs for Support Rebooting the Device and Managing Device Settings... - Page 4 Using the Reset Button Restarting the System Restoring Factory Default Settings Troubleshooting Cannot Discover the Device Network Configuration Checking System Health For More Information...
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Page 5: Introduction
Introduction The Avigilon ACC ES HD Recorder is the all-in-one solution for network video recording. The recorder features: A network switch to connect and power IP cameras. Built-in server to run the Avigilon Control Center Server Software. Local video content storage that can be accessed remotely. The ACC ES HD Recorder factory default settings allow you to use the recorder immediately after installation, but if you have special requirements, you can use the Avigilon Control Center software or the web interface to customize your settings. -
Page 6: Overview
Overview Front View 1. Reset button Use this button to physically restart the recorder or perform a factory reset. 2. Status LED Provides information about daily operations. For more information, see LED Indicators on page 20. Rear View 1. Corporate network uplink port Accepts a 1GbE Ethernet connection to the general network to allow users access to the web interface and connected camera video. -
Page 7: System Requirements
component. Can be used to link to other PoE switches and cameras. 3. PoE switch component Connect cameras to the 10/100 speed PoE switch component to power the cameras and record video. 4. Power connector Accepts power to the recorder. 5. - Page 8 Network Supported IP Configurations Camera Web Connections Interface Notes Corporate LAN Camera LAN Access Uplink Uplink Zeroconf IP addresses. Camera LAN Unconnected Static, DHCP- Uplink only (leave as DHCP) assigned, DHCP- Zeroconf Corporate via Camera Static, DHCP- Static, DHCP- Corporate and Camera LAN and Camera LAN Uplink assigned, DHCP-...
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Page 9: Starting The Acc Es Hd Recorder For The First Time
Starting the ACC ES HD Recorder for the First Time Install the ACC ES HD Recorder in a location free of dust and particles, vibration, and within the specified operating temperature range. Otherwise any issues that arise will not be covered by the warranty. You must configure the device for the first time before connecting it to your security network. - Page 10 5. Click past any connection messages displayed by the browser. You will see two warning messages that differ slightly depending on the browser. If the browser is: Chrome—Click Advanced on the first screen and Proceed to <IP address> (unsafe) on the second screen. Firefox—Click Advanced on the first screen and Add Exception on the second screen, check Permanently store this exception, and click Confirm Security Exception.
- Page 11 10. Select how the appliance obtains IP addresses from the network. On the navigation sidebar, click Network to open the Network panel. For each network port used, select Automatic or manually enter the settings. For more information, see Connecting the Device to Users and Cameras on page 13.
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Page 12: Configuring The Recorder
Configuring the Recorder The ACC ES HD Recorder can be configured through the ACC ES Administrator Web User Interface (ACC ES Admin Web UI) that is accessible from any browser on the network. The ACC ES Admin Web UI allows you to configure the recorder server settings, set how the server keeps time, and allows you to remotely restart or upgrade the server. -
Page 13: Viewing Poe Port Status
1. To log in, enter the ACC ES Admin Web UI username and password. The username is always administrator. Use the password you configured when you logged in to the device for the first time. For more information, see Starting the ACC ES HD Recorder for the First Time on page 5. -
Page 14: Managing Acc Services And Storage
Gray Disconnected There is no device connected to the port. Unpowered The PoE port power is switched off from the PoE page in the ACC ES Admin Web UI Yellow Overloaded A PoE device is connected to the port but is not receiving power. This status typically occurs when one port is overcurrent, or the device is requesting more power than budgeted, etc. -
Page 15: Providing Service Logs For Support
Password fields. 5. Click Apply. Service and RTP Ports panes To change the UDP and TCP ports used to communicate with the device: In the Service Ports pane, enter the Base value to use for the HTTP, HTTPS, and UDP ports and click Apply. - Page 16 General pane to: Reboot the device from the ACC ES Admin Web UI. You can monitor the progress of the device as it reboots from the ACC ES Admin Web UI launch page (see . For more infomation see, Launching the ACC ES Admin Web UI on page 8).
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Page 17: Monitoring The Storage Drive State
0.pool.ntp.org 1.pool.ntp.org 2.pool.ntp.org 3.pool.ntp.org Click Apply to save the time settings. Upgrade Firmware pane to install the latest version of the firmware on your device, or to reinstall the firmware if it becomes corrupted. For more information, see Upgrading the Firmware on page 26. -
Page 18: Assigning A Poe Power Budget
Important: Before adding the appliance as a new ACC site, or merging the appliance to an existing ACC Site, first set its IP address. It is highly recommended to be in the same IP subnet as the other servers in the ACC Site. The camera network is a closed network that typically only contains cameras. - Page 19 Tip: If you are using a midspan PoE power injector for cameras that require high power PoE, you should set that PoE port to Off. To open the PoE panel, either: Click on the PoE status panel on the ACC ES Admin Web UI launch page. Click PoE from the Dashboard navigation bar.
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Page 20: Providing Device Logs For Support
Providing Device Logs for Support Use the System Logs panel to view the device logs. The logs are typically requested by Avigilon Technical Support to help resolve an issue. By default, the page displays 100 warning messages from the Logs. Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require. -
Page 21: Installing And Starting The Acc Client
Installing and Starting the ACC Client If you are installing the first Avigilon appliance in your security network, you can install the ACC Client software on a network workstation or on the computer you are using to access the Web Interface. Otherwise, add the appliance as a new site in your security network, or merge it into an existing site, using the ACC Client software on a network workstation. -
Page 22: Activating And Configuring Acc Software
Activating and Configuring ACC Software Initial ACC™ System Setup and Workflow Guide ACC 7 Help Center Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/. Connecting to Avigilon Cloud Services After activating your ACC software, you can connect your ACC site to the cloud, free of charge, and take advantage of the capabilities and features that provide centralized access across distributed systems. -
Page 23: Connecting To External Devices
Connecting to External Devices External devices are connected to the recorder through the I/O terminal. The pinout for the I/O terminal is shown in the following diagram: 1. OUT 2 (Relay Output) — Form-A dry contact outputs. When active, terminals are connected. Terminals are open when inactive. -
Page 24: Led Indicators
LED Indicators The following list describes what the LEDs on the ACC ES HD Recorder indicate. Front Panel LEDs Icons LED Status Description Green Device is powered and running. Orange Device is restarting. Orange - blinking Factory restore button pressed. Green Hard disk drive is connected. -
Page 25: Back Panel Leds
Back Panel LEDs Icons LED Status Description Green Network activity is present. Orange On for GigE speed. Off for 10/100 speed. Green Network activity is present. Orange On for 100M speed. Off for 10M speed. Back Panel LEDs... -
Page 26: Budgeting Poe Power
Budgeting PoE Power The PoE switch component in a 4-port device can output a total of 64 W of power to the connected devices, and on an 8-port device can output a total of 128 W. Each PoE port is capable of outputting 16 W to standard PoE devices, and 30 W to PoE+ devices. -
Page 27: Managing Certificates
Managing Certificates Trusted certificates are used by the device to authenticate other servers and clients to which it needs to connect, and to secure those connections. Avigilon provides a self-signed Web Certificate to secure the connection to the ACC ES Admin Web UI and to the WebEndpoint service, and a set of system-level signed certificates from well-known trusted CAs to ensure secure connections to any needed servers. - Page 28 Important: When you reset the device to its factory settings (also known as a factory reset), you need to reload your custom certificate. Obtaining a new Web Certificate is a three-step process: 1. Send the certificate issuer used by your organization a Certificate Signing Request (CSR) and the issuer will return you a new certificate file and private key file (typically by email).
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Page 29: Upload A Trusted Ca Certificate
4. On the Web Certificate tab, click on the name of the uploaded certificate to enable it. This also disables the previous certificate. Upload a Trusted CA Certificate Manage signed certificates from internal CAs deployed in your organization's internal servers from theUser Certificate Authorities tab of the Certificates. -
Page 30: Upgrading The Firmware
Upgrading the Firmware You can upgrade the firmware using the ACC ES Admin Web UI. Note: You can also upgrade the firmware from an ACC Client connected to the device. Refer to the procedure for upgrading servers in a site in the Help files provided with the ACC Client. Upgrade the firmware to ensure the recorder is operating with the latest software, to upgrade from obsolete software, or to replace corrupted firmware. - Page 31 You can cancel a firmware upgrade that is in progress only during the upload and verification phase. Click Cancel upload before the file has uploaded. Note: If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted, you are prompted to remove the file.
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Page 32: Using The Reset Button
Using the Reset Button The reset button is located at the front of the recorder and is the small unlabeled circle to the left of the System Status LED. For more information, see Front View on page 2 The reset button provides two functions: Restart the system —... - Page 33 1. Using a straightened paperclip or similar tool, gently press and hold the reset button. CAUTION — Do not apply excessive force. Inserting the tool too far will damage the recorder and void the warranty. 2. Do not release the button until the LED is orange and starts to blink.
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Page 34: Troubleshooting
Troubleshooting Cannot Discover the Device If you cannot discover the device using File Explorer (Windows) or Finder (Macintosh) during the hardware installation and it is connected to your network, try the following: Access the appliance from your web browser using the URL https:// VMA-RPO-4Px<serial number> Use the Address Resolution Protocol (ARP) to determine the IP address for the device: 1. -
Page 35: For More Information
For More Information For additional product documentation and software and firmware upgrades, visit avigilon.com/support. Technical Support Contact Avigilon Technical Support at avigilon.com/contact. For More Information... - Page 36 Limited Warranty and Technical Support Avigilon warranty terms for this product are provided at avigilon.com/warranty. Warranty service and technical support can be obtained by contacting Avigilon Technical Support: avigilon.com/contact. For More Information...