Dell OptiPlex 7080 Small Form Factor Service Manual
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Summary of Contents for Dell OptiPlex 7080 Small Form Factor
- Page 1 OptiPlex 7080 Small Form Factor Service Manual Regulatory Model: D15S Regulatory Type: D15S001 May 2020 Rev. A00...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
AMD Radeon R5 430..............................11 NVIDIA GeForce RTX 1660 SUPER..........................12 NVIDIA GeForce RTX 2070 SUPER..........................12 System management features............................13 Dell Client Command Suite for In-Band systems management ..............13 Chapter 3: Field service information....................15 Side cover..................................... 15 Removing the side cover...............................15 Installing the side cover.............................. - Page 4 System board..................................53 Removing the system board............................53 Installing the system board............................56 Chapter 4: Troubleshooting......................61 Dell SupportAssist Pre-boot System Performance Check diagnostics................ 61 Running the SupportAssist Pre-Boot System Performance Check................ 61 Diagnostic LED behavior..............................62 Diagnostic error messages..............................63 System error messages..............................66 WiFi power cycle.................................
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Page 5: Chapter 1: Working On Your Computer
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance. -
Page 6: Safety Precautions
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. -
Page 7: Esd Field Service Kit
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. - Page 8 Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4.
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Page 9: Chapter 2: Technology And Components
Technology and components This chapter details the technology and components available in the system. Topics: • Graphics options • System management features Graphics options Intel UHD 630 Graphics Table 1. Intel UHD 630 Graphics specifications Intel UHD 630 Graphics Bus Type Integrated Memory Type Graphics Level... -
Page 10: Amd Radeon Rx 640
Table 2. NVIDIA GeForce GT 730 specifications (continued) Feature Values Open CL Open GL 64 bit GPU memory interface PCIe 3.0 x8 PCIe bus One DisplayPort 1.2 Display support 2 GB, GDDR5 Graphics memory configuration 2.5 GHz Graphics memory clock speed 2-pin excluded fan controller Active fan sink Single slot... -
Page 11: Amd Radeon R5 430
Table 3. AMD Radeon RX 640 specifications (continued) Feature Values Display support • Two Mini DisplayPorts • One DisplayPort 4 GB, GDDR5 Graphics memory configuration 7 Gbps Graphics memory clock speed 4-pin embedded fan controller Active fan sink Single slot Slot number Low profile PCB form factor... -
Page 12: Nvidia Geforce Rtx 1660 Super
Table 4. AMD Radeon R5 430 specifications (continued) Feature Values 6 layer PCB layer Green PCB solder mask Bracket form factor • Full height • Low profile 4096 x 2160 Maximum resolution Power consumption • 25 W TDP • 35 W TGP 3D mark performance •... -
Page 13: System Management Features
Dell Client Command Suite. In-Band management is when the system has a functional operating system and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged individually or with a systems management console like SCCM, LANDESK, KACE, etc. - Page 14 Dell Command | vPro Out of Band console extends hardware management to systems that are offline or have an un-reachable OS (Dell exclusive features). Dell Command | Integration Suite for System Center - This suite integrates all the key components of the Client Command Suite into Microsoft System Center Configuration Manager 2012 and Current Branch versions.
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Page 15: Chapter 3: Field Service Information
Field service information Topics: • Side cover • Intrusion switch • Front bezel • Hard-drive assembly • Solid-state drive • Optical drive • WLAN card • Heat sink • Coin-cell battery • Expansion card • Memory modules • Processor • Power-supply unit •... - Page 16 Field service information...
- Page 17 Field service information...
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Page 18: Installing The Side Cover
Steps 1. Slide the release latch to the right until your hear a click and slide the cover towards the back of the system. 2. Lift the side cover from the system. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side panel and provides a visual representation of the installation procedure. - Page 19 Field service information...
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Page 20: Intrusion Switch
Steps 1. Place the side cover onto the system aligning the tabs on the chassis. 2. Slide the side cover towards the front of the system until you hear the release latch click. Next steps 1. Follow the procedure in after working inside your computer. -
Page 21: Front Bezel
About this task The following image indicates the location of the intrusion switch and provides a visual representation of the installation procedure. Steps 1. Slide the intrusion switch into the slot on the chassis. 2. Connect the intrusion switch cable to the connector on the system board. Next steps 1. -
Page 22: Installing The Front Bezel
Steps 1. Gentle pull the three retention tabs to release the left portion of the front bezel 2. Carefully move the front bezel to an angle, until the retention tabs on the right side are released from the chassis and move the front bezel away from the system. -
Page 23: Hard-Drive Assembly
Steps 1. Align the tabs from the right portion of the front bezel with the slots on the system chassis. 2. Move the bezel towards the system until the three tabs from the left portion of the bezel snap onto the chassis securing the bezel in place. -
Page 24: Removing The Hard Drive Bracket
Steps 1. Disconnect the hard-drive data cable and power cable from the connectors on the hard drive. Push the left tab towards the hard- drive to free the assembly from the chassis 2. Release the hard-drive assembly from the tabs on the right side and slide the hard drive assembly out. NOTE: Note the orientation of the hard drive so that you can replace it correctly. -
Page 25: Installing The 2.5 In. Hard-Drive Assembly
Steps 1. Pull the two tabs from the hard-drive caddy away from the hard-drive. 2. Slide the hard-drive towards the right and lift it away from the system. Installing the 2.5 in. hard-drive assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5 in. -
Page 26: Installing The Hard-Drive Bracket
Steps 1. Place the hard-drive onto the caddy aligning the posts on the left side with the slots on the hard-drive. Push the tabs from the right side of the caddy away from the hard-drive until the hard-drive clicks in place. 2. -
Page 27: Solid-State Drive
Steps 1. Align the hard-drive with the notches on the bracket and place the hard-drive onto it. 2. Pull the tabs on the right side of the bracket until the hard-drive clicks into place. Next steps 1. Install the 2.5 in. hard drive assembly. -
Page 28: Installing The M.2 2230 Pcie Solid-State Drive
Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure. -
Page 29: Removing The M.2 2280 Pcie Solid-State Drive
Steps 1. Align the solid-state drive with the socket on the system board and slide it in. 2. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1. Install the 2.5 in. hard drive assembly. -
Page 30: Installing The M.2 2280 Pcie Solid-State Drive
Steps 1. Move the cables held by the cable management tab to access the metal bracket underneath. 2. Remove the two (6x32) screws securing the metal bracket and lift it away from the system. 3. Remove the screw (M2x3) that secures the solid-state drive to the system board. 4. - Page 31 Steps 1. Align the solid-state drive with the socket on the system board and slide it in. 2. Replace the screw (M2x3) that secures the solid-state drive to the system board. 3. Route the SATA cables through the cable management tab. 4.
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Page 32: Optical Drive
Optical drive Removing the slim optical-drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the slim optical-drive and provide a visual representation of the removal procedure. Steps 1. -
Page 33: Installing The Slim Optical-Drive
Installing the slim optical-drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the slim optical-drive and provides a visual representation of the installation procedure. Steps 1. -
Page 34: Wlan Card
WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1. -
Page 35: Installing The Wlan Card
Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. -
Page 36: Heat Sink
4. Install the single (M2x3) screw to secure the WLAN card. Next steps 1. Install the 2.5 in. hard drive assembly. 2. Install the front bezel. 3. Install the side cover. 4. Follow the procedure in after working inside your computer. -
Page 37: Installing The Fan Assembly
Steps 1. Disconnect the fan cable and loosen the four captive screws that secure the fan assembly to the system. 2. Lift the fan assembly from the system. Installing the fan assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. Field service information... - Page 38 About this task The following image indicates the location of the fan assembly and provides a visual representation of the installation procedure. Steps 1. Place the fan assembly onto the system board. 2. Tighten the captive screws that secure the fan assembly to the system board and connect the heat sink fan cable to the connector on the system board.
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Page 39: Coin-Cell Battery
2. Install the side cover. 3. Follow the procedure in after working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. -
Page 40: Expansion Card
Steps 1. Place the coin cell battery onto the socket on the system board. Ensure that the "+" sign is facing up and the tabs on the lower portion of the socket and holding the battery. 2. Gently push the battery into the socket until it locks in place. Next steps 1. -
Page 41: Installing The Graphics Card
Steps 1. Pull the metal tab to open the expansion card latch. 2. Pull the release tab at the base of the expansion card. 3. Lift the expansion card away from the connector on the system board. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. -
Page 42: Memory Modules
Steps 1. Align the expansion card with the connector on the system board. 2. Place the card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Close the expansion card latch and press it until it clicks into place. Next steps 1. -
Page 43: Installing The Memory Modules
NOTE: CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1. -
Page 44: Processor
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. -
Page 45: Installing The Processor
Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. - Page 46 Steps 1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.
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Page 47: Power-Supply Unit
Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the 2.5 in. hard drive assembly. 4. Remove the memory modules. About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Field service information... - Page 48 Field service information...
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Page 49: Installing The Power-Supply Unit
Steps 1. Remove the SATA cables from the retention clip on the support bracket. 2. Remove the two screws (M6X32) and slide the support bracket out from the slot. 3. Unroute the power-supply cable from the retention clip on the chassis. 4. - Page 50 Field service information...
- Page 51 Field service information...
- Page 52 Field service information...
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Page 53: System Board
Steps 1. Align and place the power-supply unit into the slot on the chassis. 2. Slide the power-supply unit into the slot until it clicks in place. 3. Replace the three screws (M6X32) to secure the power-supply unit to the chassis. 4. - Page 54 Field service information...
- Page 55 Field service information...
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Page 56: Installing The System Board
Steps 1. Remove the screw (6x32) that secures the I/O panel to the chassis. 2. Lift the I/O panel away from the chassis. 3. Disconnect the intrusion switch cable from the connector on the system board. 4. Disconnect the system board power supply cables from the connector on the system board. 5. - Page 57 Field service information...
- Page 58 Field service information...
- Page 59 Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2.
- Page 60 5. Install the memory modules. 6. Install the 2.5 in. hard-drive assembly. 7. Install the side cover. 8. Follow the procedure in after working inside your computer. Field service information...
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Page 61: Chapter 4: Troubleshooting
About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: •... -
Page 62: Diagnostic Led Behavior
Diagnostic LED behavior Table 8. Diagnostic LED behavior Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure • Run the Intel CPU diagnostics tools. • If problem persists, replace the system board. System board failure (included •... -
Page 63: Diagnostic Error Messages
One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue. - Page 64 Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
- Page 65 The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.
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Page 66: System Error Messages
The computer failed to complete the boot routine three system have failed at checkpoint [nnnn]. For consecutive times for the same error. help in resolving this problem, please note this checkpoint and contact Dell Technical Support CMOS checksum error RTC is reset, BIOS Setup default has been loaded. -
Page 67: Chapter 5: Getting Help
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.