Page 1 Help Guide Help Guide Search Getting Started Television Watching TV Use this Help Guide if you have any questions on how to use your TV. Using the TV with Other Devices The Online Help Guide includes the latest information. For details, see Using the Help Guide “...
Page 2 If you want to print the complete Help Guide, see “ (Print Version) ”. For troubleshooting information, you can also refer to the Frequently Asked Questions on our support site. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/index.html[2/4/2020 11:57:56 AM]...
Page 3 Table of Contents Help Guide Getting Started Recommended Topics Using the remote control microphone Displaying the picture in a small screen Installing apps from the Google Play Store Adjusting the picture quality Adjusting the sound quality Using the Help Guide Remote control Using the remote control Functions of the remote control buttons...
Page 4 Watching TV programs Using the program guide Using interactive broadcast TV services Useful features when watching TV Using the TV with Other Devices USB devices Playing content stored on a USB device Information about USB devices used for storing photos and music Supported files and formats Blu-ray and DVD players Connecting a Blu-ray or DVD player...
Page 5 Viewing pictures in 4K resolution Settings for viewing pictures in 4K resolution with higher quality Viewing pictures in 8K resolution (8K models only) Settings for viewing pictures in 8K resolution (8K models only) Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a wireless connection Using Wi-Fi to connect the TV to the Internet/Network Using Wi-Fi Direct to connect to the TV (no wireless router required)
Page 6 displayed. OLED panel (only models equippedwith an OLED panel) Keyboard Broadcast reception Check these things first to troubleshoot your TV reception. Block noise or an error message appears and you cannot watch broadcasts. Ghosting or double images appear. Only snow noise or a black picture appears on the screen. There is picture or sound noise when viewing an analog TV channel.
Page 7 Remote control/accessories The remote control does not operate. You want to disable the remote control backlight. (only remote controls that feature backlight) Power The TV cannot be turned off using the remote control. The TV turns off automatically. The TV turns on automatically. After turning on the TV, it turns off immediately.
Page 8 Help Guide | Using the Help Guide Help Guide Search Getting Started > > Getting Started Using the Help Guide Print Watching TV Using the Help Guide Using the TV with Other Devices This Help Guide explains how to use this TV. You can also refer to the Connecting to a Network Setup Guide for descriptions about TV installation, and the Reference Settings...
Page 9 Help Guide | Using the Help Guide the Help Guide, refer to the Reference Guide or the Sony website. This Help Guide is written for all regions/countries. Some descriptions contained in this Help Guide do not apply to some regions and countries.
Page 10 Displaying the picture in a small screen Index Installing apps from the Google Play Store Adjusting the picture quality Adjusting the sound quality > > Getting Started Recommended Topics Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/10.html[2/4/2020 11:58:00 AM]...
Page 11 Help Guide | Settings Help Guide Search Getting Started > Settings Print Watching TV Settings Using the TV with Other Devices The menus displayed in the TV settings vary depending on your Connecting to a Network model/region/country. Settings Watching TV Troubleshooting Channels, Parental controls and External inputs, etc.
Page 12 Help Guide | Settings > Settings Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07.html[2/4/2020 11:58:01 AM]...
Page 13 If you move or operate the remote control in a dark room, the remote control will light up. (Backlight remote controls only) For other information, see the related topics below or “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics...
Page 14 Connecting to a Network You want to disable the remote control backlight. (only remote controls that feature backlight) > > > Getting Started Remote control Using the remote control Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-07_01.html[2/4/2020 11:58:02 AM]...
Page 15 Help Guide | Using the TV menu Help Guide Search Getting Started > > > Getting Started Basic Operations Using the TV menu Print Watching TV Using the TV menu Using the TV with Other Devices Press the TV button while watching a TV broadcast to display the [TV Connecting to a Network menu].
Page 16 Cable/satellite box control compatible models have [Cable/Satellite box setup] in [Settings] — [Watching TV] — [External inputs]. > > > Getting Started Basic Operations Using the TV menu Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03_11.html[2/4/2020 11:58:04 AM]...
Page 17 Help Guide | Home menu Help Guide Search Getting Started > > > Getting Started Basic Operations Home menu Print Watching TV Home menu Using the TV with Other Devices The screen displayed when you press the HOME button on the remote Connecting to a Network control is called the Home Menu.
Page 18 (Left) button to be able to move the row up or down by pressing the (Up) / (Down) buttons. Customize channels (E) [Customize channels] is used to display or hide the selected channels. Hint For other information, see “Frequently Asked Questions” on the Sony Support Site. file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03_10.html[2/4/2020 11:58:05 AM]...
Page 19 Help Guide | Home menu Frequently Asked Questions for Troubleshooting > > > Getting Started Basic Operations Home menu Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03_10.html[2/4/2020 11:58:05 AM]...
Page 20 Help Guide | Using the Quick Settings Help Guide Search Getting Started > > > Getting Started Basic Operations Using the Quick Settings Print Watching TV Using the Quick Settings Using the TV with Other Devices If you press the (Quick Settings) button on the remote control, you can Connecting to a Network quickly access features such as [Picture mode], [Sleep timer], and...
Page 21 With [BRAVIA notifications] in Quick Settings, you can check if there are notifications such as software updates and low battery levels in the remote control. > > > Getting Started Basic Operations Using the Quick Settings Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03_12.html[2/4/2020 11:58:07 AM]...
Page 22 Help Guide | Getting Started Help Guide Search Getting Started > Getting Started Print Watching TV Getting Started Using the TV with Other Devices Recommended Topics Connecting to a Network Settings Using the Help Guide Troubleshooting Remote control Index Connecting terminal Using voice recognition features Keeping the TV updated Introducing Android TV™...
Page 23 Help Guide | Getting Started E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01.html[2/4/2020 11:58:08 AM]...
Page 24 Watching TV Watching TV Using the TV with Other Devices Watching TV programs Connecting to a Network Settings Useful features when watching TV Troubleshooting > Watching TV Index Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/02.html[2/4/2020 11:58:10 AM]...
Page 25 Audio system (such as an AV receiver or sound bar) Bluetooth devices BRAVIA Sync-compatible devices Viewing pictures in 4K/8K from compatible devices > Using the TV with Other Devices Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04.html[2/4/2020 11:58:11 AM]...
Page 26 Help Guide | Using the TV with Other Devices file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04.html[2/4/2020 11:58:11 AM]...
Page 27 Connecting to a network using a LAN cable Connecting to a Network Settings Connecting to a network using a wireless connection Troubleshooting Home network features Index > Connecting to a Network Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06.html[2/4/2020 11:58:12 AM]...
Page 28 Start here Connecting to a Network Experiencing trouble? Start here. Settings Picture (quality)/screen Troubleshooting Keyboard Index Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power Connected devices > Troubleshooting Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08.html[2/4/2020 11:58:14 AM]...
Page 29 Help Guide | Troubleshooting file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08.html[2/4/2020 11:58:14 AM]...
Page 30 Help Guide | Index Help Guide Search Getting Started > Index Print Watching TV Index Using the TV with Other Devices Connecting to a Network TV programs Settings GUIDE Channels Interactive broadcasts Parental lock Troubleshooting Picture/display Index Picture-in-picture Language 4K/8K pictures Expert panel settings HOME menu Pixel shift...
Page 31 Apps Moving to USB memory devices YouTube Google Play Store Netflix File playback Computers Digital cameras, camcorders Supported files and formats Other Restart System software update > Index Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/09.html[2/4/2020 11:58:15 AM]...
Page 32 Help Guide Television Getting Started [1] Recommended Topics [2] Using the remote control microphone [3] Displaying the picture in a small screen [4] Installing apps from the Google Play Store [5] Adjusting the picture quality [6] Adjusting the sound quality [7] Using the Help Guide [8] Remote control [9] Using the remote control [10]...
Page 33 Help Guide Adjusting the picture quality [32] “Picture” advanced settings [33] Adjusting the sound quality [34] “Sound” advanced settings [35] How the LED lights up [36] Accessibility features [37] Support Site [38] Trademark information [39] Watching TV [40] Watching TV programs [41] Using the program guide [42] Using interactive broadcast TV services [43] Useful features when watching TV [44]...
Page 34 Help Guide Audio system (such as an AV receiver or sound bar) [66] Outputting audio from an audio system [67] Connecting an audio system [68] Adjusting an audio system [69] Using the TV as a center speaker (only models with TV center speaker mode) [70] Pass-through audio formats supported with eARC [71] Bluetooth devices [72] Connecting a Bluetooth device [73]...
Page 35 Help Guide Apps [99] Device Preferences [100] Remotes & Accessories [101] Timers [102] Troubleshooting [103] Start here [104] Self diagnostics [105] Software updates [106] If a full reset (restart) of the TV is required [107] Frequently Asked Questions for Troubleshooting [108] Picture (quality)/screen [109] No color/Dark picture/Color is not correct/Picture is too bright.
Page 36 Help Guide Only snow noise or a black picture appears on the screen. [128] There is picture or sound noise when viewing an analog TV channel. [129] Some channels are blank. [130] Poor reception or poor picture quality with digital broadcasts. [131] You cannot view digital channels.
Page 37 Help Guide After turning on the TV, it turns off immediately. (only models equipped with an OLED panel) [159] The TV does not turn on. [160] Connected devices [161] No picture from a connected device. [162] You cannot select a connected device in the Home Menu. [163] Certain programs on digital sources display a loss of detail.
Page 38 Help Guide Support Site Trademark information [2] Getting Started Recommended Topics Using the remote control microphone This feature is available for TVs in which the included remote control has a (Microphone) button or (The Google Assistant) button. Displaying the picture in a small screen Installing apps from the Google Play Store Adjusting the picture quality Adjusting the sound quality...
Page 39 Help Guide Depending on the search results, if you press (Up) button on the remote control, more search results will be displayed. Screenshot example when there are more search results When you cannot search using your voice Register the voice remote control that has the (Microphone) button or (The Google Assistant) button to the TV again by pressing the HOME button and selecting [Settings] —...
Page 40 Help Guide The small screen is displayed on top of the last app used. However, the app that is displayed may vary depending on certain conditions. Operations such as changing the channel is disabled while watching with a small screen. TV program, external input such as an HDMI device, apps that play back movies, or some apps that play back pictures or music cannot be displayed at the same time.
Page 41 Help Guide The website above may vary depending on your region/country. It is also subject to change without notice. For details, refer to the Google homepage. We recommend that you create a Google account on a computer or mobile device. Press the HOME button, select (Apps icon) from the Home menu, and select Google Play Store from the apps list.
Page 42 Help Guide You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Note The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the HOME button, then select [Settings] —...
Page 43 Help Guide Adjust the backlight to display the brightest whites and deepest blacks. For details, refer to “Picture” advanced settings. Color Adjust the color saturation level and Hue. For details, refer to “Picture” advanced settings. Clarity Adjust the picture clarity and reduce roughness. For details, refer to “Picture”...
Page 44 Help Guide Per color adjustment Adjust Hue, Saturation, and Lightness for each color. Screen Adjust the aspect ratio and viewable screen area. Wide mode Adjust the picture size. 4:3 default Automatic sizing for 4:3 pictures. Auto display area Automatically adjusts the viewable screen area based on the signal. Display area Adjust the viewable screen area.
Page 45 Help Guide sound effects. You can configure settings such as those below. Sound mode Select modes such as [Cinema], [Music], or [Dolby Audio] based on your environment and preferences. Sound customization Finely adjust the sound quality for each sound mode in models with Sound mode. Volume level Adjust the sound level of current input.
Page 46 Help Guide A/V sync Adjust audio and video timing while using a Bluetooth A2DP audio device or a specific audio system connected with HDMI cable. eARC mode If [Auto] is selected, high quality audio is output when an eARC supported device is connected to an HDMI port labeled “eARC/ARC”.
Page 47 To see if your TV is equipped with one of the functions described in the Help Guide, refer to the Reference Guide or the Sony website. This Help Guide is written for all regions/countries. Some descriptions contained in this Help Guide do not apply to some regions and countries.
Page 48 If you move or operate the remote control in a dark room, the remote control will light up. (Backlight remote controls only) For other information, see the related topics below or “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting...
Page 49 Help Guide The included remote control, as well as the arrangement of the buttons and the button names, vary depending on your model/country/region. (MIC) Speak into here to use the microphone in the remote control. There is an LED above the microphone. (TV standby) Turn on or turn off the TV (standby mode).
Page 50 Help Guide GUIDE Display the digital program guide of TV or Cable/Satellite box. For details, refer to Using the program guide page. Display the DVR's list of recorded programs after setting [Cable/Satellite box setup]. APPS Display a list of installed apps. INPUT Display and select the input source, etc.
Page 51 Help Guide depending on your model/country/region. VOL +/- (Volume) Adjust the volume. JUMP Jump back and forth between two channels or inputs. The TV alternates between the current channel or input and the last channel or input that was selected. MUTE Mute the sound.
Page 52 Help Guide [15] Getting Started Connecting terminal The types and shapes of connectors available vary depending on your TV. For the location of the connectors, refer to the Setup Guide (printed manual). Terminal Description Connects to Digital still camera/Camcorder/USB storage media. Note Connecting a large USB device may interfere with other connected devices...
Page 53 Help Guide (Headphone) Connects to the headphone jack to listen to sound from the TV. Supports 3-pole stereo mini jack only. Note You cannot output sound from both the headphone and the TV speakers at the same time. HDMI IN Connects to HDMI device.
Page 54 Help Guide with ARC/eARC using an HDMI cable, you need to connect an optical audio cable to the DIGITAL AUDIO OUT (OPTICAL) to output digital sound. (Cable/Antenna input) Connects to Cable/Antenna/External Box. Connect to a Router. Connect to the Internet using a LAN cable. COMPONENT IN Connects to VCR/Video game equipment/DVD Player/Camcorder/External Box .
Page 55 Help Guide [16] Getting Started Using voice recognition features Using the remote control microphone This feature is available for TVs in which the included remote control has a (Microphone) button or (The Google Assistant) button. Using the built-in MIC (only TVs with a built-in MIC) [17] Getting Started | Using voice recognition features Using the remote control microphone Remote controls that support voice search have a...
Page 56 [18] Getting Started | Using voice recognition features Using the built-in MIC (only TVs with a built-in MIC) The built-in MIC may not be available depending on your region/country/language. For details about languages that support the built-in MIC feature, refer to the following Sony support website. https://www.sony.net/tv-hf/us/ Hint The URL is subject to change without notice.
Page 57 Help Guide The LED for voice function is located at the left side of the TV bottom. The LED located at the bottom center of the TV lights up amber when ["Ok Google" detection] is enabled. If [Illumination LED] is available in the menu (Illumination LED models) When the Illumination LED blinks yellow, start speaking to the TV.
Page 58 Help Guide we recommend that you turn off the TV normally by using the power button on the remote control or [20] Getting Started Introducing Android TV™ Displaying the picture in a small screen Installing apps from the Google Play Store Moving apps to a USB memory device Viewing Internet media Enjoying safe apps and video streaming services (Security &...
Page 59 Help Guide that play back pictures or music cannot be displayed at the same time. The position of the small screen is automatically adjusted. You cannot set it manually. Closing the small screen or returning it to full screen Press the HOME button to display the Home Menu. A message for the small screen is displayed at the top of the screen.
Page 60 Help Guide Press the HOME button, select (Apps icon) from the Home menu, and select Google Play Store from the apps list. If the supplied remote control has an APPS button, you can press the APPS button to display the apps list. Select an app to install.
Page 61 Help Guide When you format a USB memory device, all data saved in the USB memory device will be deleted. Back up your important data before formatting. Performing this procedure formats the USB memory device for exclusive use with the TV. Therefore, you may be unable to use the USB memory device with a computer, etc.
Page 62 Help Guide app on the TV as normal, and then move it to the USB memory device. [24] Getting Started | Introducing Android TV™ Viewing Internet media You can use video streaming services such as YouTube™ and Netflix to watch Internet content. The available services vary depending on your country and region.
Page 63 Help Guide these apps. If you forget the restricted profile PIN, you must reset the TV to its original factory settings. Make sure you do not forget the PIN. Hint Other separate restrictions may be available depending on the app. For details, refer to the app’s Help.
Page 64 Help Guide when there is a notification such as a connection issue. This also includes notifications from BRAVIA such as software updates and low battery levels in the remote control. The number indicates the number of notifications. ( Inputs ): Switches the input device connected to the TV. (Timers):Configure the [Timer] and [Sleep timer].
Page 65 Customize channels (E) [Customize channels] is used to display or hide the selected channels. Hint For other information, see “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting [28] Getting Started | Basic Operations Using the TV menu Press the TV button while watching a TV broadcast to display the [TV menu].
Page 66 Help Guide Press the HOME button, then select [Settings] — [Watching TV] — [TV button shortcut]. Then, select the input that is connected to the cable/satellite box. If you configured a cable/satellite box in the initial setup, you can press the TV button to display the channel list of the cable/satellite box.
Page 67 Help Guide Hint To change the order or hide a displayed item, press and hold the (Enter) button on the remote control with that item highlighted, and [Move] and [Hide] will be displayed. If you select [Move], use (Left) / (Right) on the remote control to move the item to the desired position, and then press the (Enter) button on the remote control.
Page 68 Help Guide Hint To change the order or hide a displayed item, press and hold the (Enter) button on the remote control with that item highlighted, and [Move] and [Hide] will be displayed. If you select [Move], use (Left) / (Right) on the remote control to move the item to the desired position, and then press the (Enter) button on the remote control.
Page 69 Help Guide Press the HOME button, then select [Settings] — [Display & Sound] — the desired option. You can change the following settings. Picture Adjust the picture settings such as Brightness, Color, and Hue. Basic You can set the following. Picture mode Change the picture quality according to the content you are watching such as movies or sports.
Page 70 Help Guide Adjust the picture clarity and reduce roughness. For details, refer to “Picture” advanced settings. Motion You can set the following. Motionflow Refines moving images. Increases the number of image frames to display videos smoothly. If you select [Custom], you can adjust [Smoothness] and [Clearness]. CineMotion Optimizes picture quality based on video content, such as movies and computer graphics.
Page 71 Help Guide Wide mode Adjust the picture size. 4:3 default Automatic sizing for 4:3 pictures. Auto display area Automatically adjusts the viewable screen area based on the signal. Display area Adjust the viewable screen area. Screen position Adjust the vertical and horizontal screen position. [33] Getting Started | Basic Operations | Changing the picture and sound quality to your preferences “Picture”...
Page 72 Help Guide Suitable picture for viewing in a bright room at home. Dolby Vision Bright Suitable picture for viewing in a dark room at home. Dolby Vision Dark [Brightness] settings Setting Description Adjust the luminance level of the screen. Brightness Adjust the picture white level.
Page 73 Digital noise reduction Create smooth gradations to reduce false contours on flat surfaces. Smooth gradation Hint For other information, see the related topics below or “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics...
Page 74 Help Guide preferences. Sound customization Finely adjust the sound quality for each sound mode in models with Sound mode. Volume level Adjust the sound level of current input. Advanced auto volume Keeps the volume level constant for all programs and inputs. Balance Adjust the speaker balance.
Page 75 Help Guide If [Auto] is selected, high quality audio is output when an eARC supported device is connected to an HDMI port labeled “eARC/ARC”. Digital audio out Configure the output method when outputting digital audio. This setting is available only when [Speakers] is set to [Audio system].
Page 76 Help Guide Setting Description Virtually reproduce realistic surround sound. Surround Adjust the surround sound effect. Surround effect Adjust sound based on different frequencies. Equalizer Emphasize voice. Voice Zoom Emphasize voice when [Sound mode] is set to [Dolby Audio]. Dialog enhancer [Volume level] Setting Description...
Page 77 Help Guide If there is [Operational response] in the menu Turns “on” or “blinks” in white when the TV is turning on, when receiving signals from the remote control, or when updating the software using a USB storage device. When ["Ok Google" detection] is enabled, it turns “on” in amber. (only TVs with a built-in MIC ) The built-in MIC may not be available depending on your region/country/language.
Page 78 3 seconds. Hint To change the shortcut function, enable [Accessibility shortcut] in [Accessibility], and change using [Shortcut service]. To use text-to-speech with the Help Guide, view the Help Guide in the Sony support website using a computer or smartphone. USA: http://www.sony.com/tvsupport Canada: file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/print.html[2/4/2020 11:58:20 AM]...
Page 79 ® The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners. file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/print.html[2/4/2020 11:58:20 AM]...
Page 80 Wi-Fi , Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance. The Wi-Fi CERTIFIED™ Logo is a certification mark of Wi-Fi Alliance. “BRAVIA”, and BRAVIA Sync are trademarks or registered marks of Sony Corporation. All other trademarks are the property of their respective owners. [40]...
Page 81 Help Guide (Cable/satellite box control compatible models only) If you perform the [Cable/Satellite box control setup] setting in [Cable/Satellite box setup] under [External inputs], you can display the program guide of the cable/satellite box. Related topics How to control the cable/satellite box using the TV remote control An external device (such as a cable/satellite box) cannot be controlled via the IR Blaster or the TV's remote control.
Page 82 Help Guide For details, refer to Timers. Parental lock Use [Parental controls] to set parental restrictions. For details, refer to Watching TV. SUBTITLE/CC Change the subtitle display by pressing the SUBTITLE/CC button when watching content with available subtitles. Picture quality/sound quality adjustment Adjust the picture quality and sound quality according to your preferences.
Page 83 Help Guide Supported files and formats [47] Using the TV with Other Devices | USB devices Playing content stored on a USB device Connecting a USB device Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device.
Page 84 It may take a long time to display a photo, depending on the file or settings. In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.
Page 85 Help Guide [49] Using the TV with Other Devices | USB devices Supported files and formats Photos Music Videos Audio sampling rates (for videos) External subtitles [50] Using the TV with Other Devices | USB devices | Supported files and formats Photos Use case : USB / Home Network File Format...
Page 86 Help Guide Extension: *.mp4 / *.m4a Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k 3gpp Extension: *.3gp / *.3g2 Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2...
Page 87 Help Guide MP1L1 / MP1L2 / MP1L3 / MP2L1 / MP2L2 32k / 44.1k / 48k MP2L3 16k / 22.05k / 24k MP2.5L3 8k / 11.025k / 12k Extension: *.wav Description Sampling Rate 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k Extension: *.flac Description Sampling Rate...
Page 88 Help Guide MPEG1 (*.mpg / *.mpe / *.mpeg) Subtitle Type : External MPEG1 Video Codec (Profile@Level) MPEG1L2 Audio Codec 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max. Frame Rate MPEG2PS (*.mpg / *.mpe / *.mpeg) Subtitle Type : External MPEG2 MP@HL, MP@H14L, MP@ML Video Codec (Profile@Level) MPEG1L1 / MPEG1L2 / LPCM / AC3...
Page 89 Help Guide AVC / H.264 BP@L3, MP@L4.2, HP@L4.2 Video Codec (Profile@Level) AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / AC4 / MPEG1L1 / MPEG1L2 Audio Codec 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@120fps Max. Frame Rate MPEG4 SP@L6, ASP@L5, ACEP@L4 Video Codec (Profile@Level) AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2...
Page 90 Help Guide Subtitle Type : External VC1 AP@L3, MP@HL, SP@ML Video Codec (Profile@Level) WMA9 Standard Audio Codec 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max. Frame Rate MKV (*.mkv) Subtitle Type : Internal / External Xvid Video Codec (Profile@Level) DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / Audio Codec...
Page 91 Help Guide 3840x2160@60fps Max. Frame Rate AVC / H.264 BP@L5.2, MP@L5.2, HP@L5.2 Video Codec (Profile@Level) DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 Audio Codec 3840x2160 / QCIF (176x144) Max. / Min. Resolution 3840x2160@60p / 1920x1080@120fps Max.
Page 92 Help Guide 1920x1080@30fps / 1280x720@60fps Max. Frame Rate Motion JPEG Video Codec (Profile@Level) AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 / μ- Audio Codec LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE) 1280x720 / QCIF (176x144) Max.
Page 93 Help Guide AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k 32k / 44.1k / 48k 44.1k / 48k E-AC3 32k / 44.1k / 48k Vorbis 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k WMA9 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k...
Page 94 Help Guide SAMI *.smi / *.sami DVD Subtitle System *.txt Other supported files and formats Photos Music Videos Audio sampling rates (for videos) [55] Using the TV with Other Devices Blu-ray and DVD players Connecting a Blu-ray or DVD player Watching Blu-ray and DVD discs [56] Using the TV with Other Devices | Blu-ray and DVD players Connecting a Blu-ray or DVD player...
Page 95 Help Guide HDMI cable (not supplied) Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo. If the device has a DVI jack (socket), connect it to the HDMI (with AUDIO IN) port through a DVI - HDMI adaptor interface (not supplied), and connect the device’s audio out jacks (sockets) to HDMI AUDIO IN.
Page 96 Help Guide 3.5 mm Left for Audio signal. Video signal. Ground. Right for Audio signal. Related topics Watching Blu-ray and DVD discs [57] Using the TV with Other Devices | Blu-ray and DVD players Watching Blu-ray and DVD discs You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV. Turn on the connected Blu-ray/DVD player.
Page 97 Help Guide Cable/satellite box Connecting a cable/satellite box How to control the cable/satellite box using the TV remote control [59] Using the TV with Other Devices | Cable/satellite box Connecting a cable/satellite box Connect the cable/satellite box to the TV. Connect it to the input on your TV.
Page 98 Help Guide Related topics An external device (such as a cable/satellite box) cannot be controlled via the IR Blaster or the TV's remote control. (IR Blaster compatible models or cable/satellite box control compatible models only) [61] Using the TV with Other Devices Displaying the iPhone/smartphone or iPad/tablet app screen on the TV Google Cast or AirPlay allows you to display (cast) your favorite websites and app screens on your...
Page 99 Help Guide (AirPlay Video) to play video on your TV, tap (AirPlay Audio) to listen to music on your TV, or tap (Screen Mirroring) to mirror your device’s screen on the TV. Select the TV as the AirPlay destination. Hint The TV supports Apple HomeKit.
Page 100 To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket)
Page 101 Help Guide for the TV end. Digital still camera Camcorder HDMI cable (not supplied) Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo. To view content stored on a digital still camera/camcorder After connecting the digital still camera/camcorder, turn it on. Press the INPUT button repeatedly to select the connected digital still camera/camcorder.
Page 102 Help Guide 1152 x 864, 67.5 kHz/75 Hz 1280 x 1024, 64.0 kHz/60 Hz 1600 x 900, 56.0 kHz/60 Hz 1680 x 1050, 65.3 kHz/60 Hz 1920 x 1080, 67.5 kHz/60 Hz 3840 x 2160, 67.5 kHz/30 Hz 3840 x 2160, 135.0 kHz/60 Hz (8 bits) 1920 x 1080 timing, when applied to the HDMI input, will be treated as a video timing and not computer timing.
Page 103 Help Guide below.) Connecting with a digital optical cable For connection methods, refer to the Connecting an audio system page. Note Refer to the instruction manual of the device to be connected. Connection using an HDMI cable On TVs that support eARC, you can output (pass-through) audio signals from external input devices connected to the TV to eARC supported audio systems by using the HDMI terminal bearing the text “eARC/ARC”.
Page 104 Help Guide Adjusting an audio system Note For ARC connections, voice recognition performance may degrade (only TVs with a built-in MIC). HDMI connection (eARC supported) Connect the external input device and TV with an HDMI cable. Connect the TV and audio system with another HDMI cable.
Page 105 AV receiver or Sound bar Optical audio cable (not supplied) Adjusting an audio system Hint For more information, please visit the Sony support website. Support Site Related topics No sound but good picture. No audio or low audio with a home theater system.
Page 106 Help Guide Note You need to configure the [Digital audio out] settings according to your audio system. Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Digital audio out]. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] —...
Page 107 Help Guide Connect the TV and AV receiver with a speaker cable. AV receiver Speaker cable (not supplied) Use a speaker cable (not supplied) to connect the AV receiver to the CENTER SPEAKER IN terminal of the TV. When connecting, make sure to twist the ends of the speaker cable and insert them into the connection terminals of the TV and AV receiver.
Page 108 Help Guide DTS-HD MA Dolby Atmos DTS:X Master Audio MPEG2 - AAC/MPEG4 - AAC For details, refer to the support page. Support Site Related topics Connecting an audio system [72] Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Adjusting the AV sync setting Supported Bluetooth profiles [73] Using the TV with Other Devices | Bluetooth devices...
Page 109 Help Guide settings] — [Add device] to put the TV in pairing mode. A list of available Bluetooth devices will be displayed. Select the desired device from the list, then follow the on-screen instructions. If you are prompted to enter a passcode, refer to the instruction manual of the device. After pairing is completed, the device connects to the TV.
Page 110 Help Guide You can also adjust the output timing of the picture and sound if a specific audio system is connected with an HDMI cable. For details about supported models, refer to the support site. Support Site Note Depending on the connected Bluetooth audio device, the picture and sound may not match even when the [A/V sync] setting is set to [On] or [Auto].
Page 111 Help Guide Related topics Connecting a Bluetooth device [76] Using the TV with Other Devices BRAVIA Sync-compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings [77] Using the TV with Other Devices | BRAVIA Sync-compatible devices BRAVIA Sync overview If a BRAVIA Sync-compatible device (e.g., Blu-ray player, AV receiver) is connected with an HDMI cable, you can operate the device with the TV’s remote control.
Page 112 Help Guide Blu-ray/DVD player Automatically turns the Blu-ray/DVD player on and switches the input to the Blu-ray/DVD player when you select it from the Home Menu or Sync Menu. Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play.
Page 113 [Watching TV] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control]. Activate BRAVIA Sync on the connected device. When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device.
Page 114 Help Guide In the following cases, a message is displayed on the TV screen when you select the Sync Menu. An HDMI device is not connected. [BRAVIA Sync control] is disabled. Related topics BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices [80] Using the TV with Other Devices Viewing pictures in 4K/8K from compatible devices Viewing pictures in 4K resolution...
Page 115 Help Guide Connect the USB device or network device to the TV. Press the HOME button, select (Apps icon) from the Home menu, then select [Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. Select the USB device name or network device name.
Page 116 Help Guide Computers, cameras, and camcorders USB devices Connecting to a Network [82] Using the TV with Other Devices | Viewing pictures in 4K/8K from compatible devices Settings for viewing pictures in 4K resolution with higher quality When you display the High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External inputs].
Page 117 Help Guide Viewing pictures in 4K resolution [83] Using the TV with Other Devices | Viewing pictures in 4K/8K from compatible devices Viewing pictures in 8K resolution (8K models only) You can connect a digital still camera/camcorder that supports HDMI 8K output to HDMI IN 4 of the TV to display high resolution photos stored on the camera.
Page 118 Help Guide Press the INPUT or (Input select) button repeatedly to select the connected device. Set the connected device to 8K output. Start playback on the connected device. To check the supported file formats Supported files and formats To view pictures in 8K resolution You can set the HDMI signal format to [Enhanced format (8K)] to view pictures in 8K resolution.
Page 119 Help Guide TV] — [External inputs] — [HDMI signal format] — the HDMI input you want to set. HDMI IN 4 Standard format Standard HDMI format . Enhanced format (Dolby Vision) *1*2 High-Quality HDMI format . Only set when using capable devices. Enhanced format (8K) *1*3 High-Quality HDMI format...
Page 120 Help Guide [85] Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a wireless connection Home network features [86] Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a LAN cable A wired LAN connection allows you to access the Internet and your home network.
Page 121 Help Guide provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator). Related topics The TV cannot connect to the Internet/Network. Using Wi-Fi to connect the TV to the Internet/Network Home network features [87] Connecting to a Network...
Page 122 Help Guide Press the HOME button, then select [Settings] — [Network & Internet]. Select a network you want to connect to and set the password. If your TV can not connect to the Internet/Network, refer to The TV cannot connect to the Internet/Network.
Page 123 Help Guide Network (Internet/home)/apps The TV cannot connect to the Internet/Network. Connecting to a network using a LAN cable Using Wi-Fi Direct to connect to the TV (no wireless router required) Home network features [89] Connecting to a Network | Connecting to a network using a wireless connection Using Wi-Fi Direct to connect to the TV (no wireless router required) You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos,...
Page 124 Help Guide To change the name of the TV shown on the connected device Press the HOME button, then select [Settings] — [Device Preferences] — [About] — [Device name]. To list connected devices/deregister devices Press the HOME button, then select [Settings] — [Network & Internet] — [Wi‑Fi Direct] — [Show device list/Delete].
Page 125 Help Guide You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the device directly. [Renderer access control] Select [Auto access permission] to access the TV automatically when a controller accesses the TV for the first time.
Page 126 Help Guide Select the folder, and then select the file to play. To check the supported file formats Supported files and formats Note Depending on the file, playback may not be possible even when using the supported formats. Related topics Adjusting home network settings [93] Connecting to a Network | Home network features Playing content from a media server...
Page 127 Help Guide The menus displayed in the TV settings vary depending on your model/region/country. Watching TV Channels, Parental controls and External inputs, etc. Display & Sound Picture, Screen, Sound and Audio output, etc. Network & Internet Accounts & Sign In Google and Add account, etc. Apps Device Preferences Date &...
Page 128 Help Guide [External inputs] Configures the settings of the external inputs and BRAVIA Sync. For details about BRAVIA Sync, refer to BRAVIA Sync-compatible devices. [96] Settings Display & Sound Press the HOME button, then select [Settings] — [Display & Sound] — the desired option. Available options [Picture] Configures display settings that adjust the picture quality, such as screen brightness.
Page 129 Help Guide [98] Settings Accounts & Sign In Press the HOME button, then select [Settings] — [Accounts & Sign In] — the desired option. Available options [Google] Syncs the registered Google account or removes the account. [Add account] Adds a Google account. You can add multiple Google accounts and switch between them depending on the app.
Page 130 Help Guide Selects the menu language. The selected menu language will also set the voice recognition language. [Keyboard] Configures the settings of the on-screen keyboard. [Sound] Configures the [System sounds] setting. [Storage] Changes the settings related to data storage. [Home screen] Customizes channels displayed in the [Home screen] and sorts apps.
Page 131 Help Guide [Power] Changes the settings related to power consumption. [Picture adjustments lock] Locks the picture adjustments to prevent them from being changed. (This option may not be available depending on your region/country.) [Initial setup] Sets up the basic features such as network and channels for first time use. [Retail mode settings] Enriches the display for shop front use by setting [Demo mode], etc.
Page 132 Help Guide Press the HOME button, and select (Timers icon) — [Timer] — the desired option. To set the sleep timer Sleep timer automatically turns off the TV after a preset time. Press the HOME button, and select (Timers icon) — [Sleep timer] — the desired option. Note When you turn off the TV and turn it on again, [Sleep timer] is reset to [Off].
Page 133 [106] Troubleshooting | Start here Software updates Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV.
Page 134 If you do not have a network connection, you can also update the software by using a USB storage device. Use your computer to download the latest software from the Sony support website onto a USB storage device. Insert the USB storage device to a USB port on the TV and the software update will start automatically.
Page 135 Help Guide Restart the TV with the remote control. Press and continue holding the power button on the remote control for about 5 seconds until the TV restarts (a message shutting down will appear). (Depending on your model/region/country, you can also press and hold the power button on the remote control for about 2 seconds and then select [Restart] from the TV screen.) The TV will turn off and restart automatically after about one minute.
Page 136 [108] Troubleshooting | Start here Frequently Asked Questions for Troubleshooting For troubleshooting information, you can also refer to “Frequently Asked Questions” in our support site below. http://www.sony.net/androidtv-faq/ [109] Troubleshooting Picture (quality)/screen No color/Dark picture/Color is not correct/Picture is too bright.
Page 137 Help Guide If you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the HOME button, then select [Settings] — [Device Preferences] — [Power] — [Power saving] to [Off] to brighten the screen. Note Picture quality depends on the signal and content. The picture quality may improve if you change it in [Picture] under [Settings].
Page 138 Help Guide [112] Troubleshooting | Picture (quality)/screen The screen suddenly changes to a video you do not recognize while watching TV. In this case, the TV might be in demo mode. Try exiting demo mode. Press the HOME button on the remote control and select [Settings] — [Device Preferences] — [Retail mode settings].
Page 139 Help Guide inputs] — [HDMI signal format] — the HDMI terminal you want to set. Check whether the connected device has the latest settings or firmware. Availability depends on your model/region/country. [116] Troubleshooting | Picture (quality)/screen A message about an app asking for permission to access a TV function is displayed.
Page 140 Help Guide [119] Troubleshooting | Picture (quality)/screen | OLED panel (only models equipped with an OLED panel) The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention.
Page 141 Help Guide reference, perform it only once a year. Avoid performing it more than once a year because it may affect the usable life of the panel. Images that include clocks and bright colors easily cause image retention. Avoid displaying these types of images for long periods of time, otherwise image retention may occur.
Page 142 Help Guide The TV is turned on The power cord is disconnected. If the message is displayed, check the temperature of the room, etc. Note Panel refresh takes about an hour to complete. A white line may be displayed on the screen while it is running.
Page 143 Make sure that the cable or cable connector of antenna is not damaged. To watch streaming content, connect the TV to the Internet. Hint For more information, please visit the Sony support website. Support Site Related topics Using Wi-Fi to connect the TV to the Internet/Network...
Page 144 Help Guide Distorted picture./The screen flickers. Check these things first to troubleshoot your TV reception. [128] Troubleshooting | Broadcast reception Only snow noise or a black picture appears on the screen. Check if auto tuning is performed. Check if the antenna is broken or bent. Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location).
Page 145 Help Guide [130] Troubleshooting | Broadcast reception Some channels are blank. The channel is for scrambled/subscription service only. Subscribe to a pay TV service. The channel is used only for data (no picture or sound). Contact the broadcaster for transmission details. Related topics Check these things first to troubleshoot your TV reception.
Page 146 Help Guide Related topics Check these things first to troubleshoot your TV reception. You cannot receive or select channels. Some digital cable channels are not displayed. [133] Troubleshooting | Broadcast reception You cannot receive or select channels. Perform [Auto program] to add receivable channels that are not present in the TV memory. Press the HOME button, then select [Settings] —...
Page 147 Help Guide Check these things first to troubleshoot your TV reception. You cannot view digital channels. [135] Troubleshooting | Broadcast reception Broadcast HD formats have poor quality. Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts.
Page 148 Help Guide Check the antenna/cable connection. Connect the TV to the AC power (mains), and press the power button on the TV or the remote control. Check the volume control. Press MUTE or VOL + button to cancel muting. Press the (Quick Settings) button, then select [Speakers] —...
Page 149 Help Guide Check if the [Digital audio out volume] setting of the TV is at maximum. Press the HOME button, then select: [Settings] — [Display & Sound] — [Audio output] — [Digital audio out volume] When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL AUDIO OUT (OPTICAL) may not provide an audio signal.
Page 150 Help Guide The TV cannot output sound from both the headphones or Bluetooth audio device and the TV speakers at the same time. To output sound from both an audio system connected via eARC/ARC and TV speakers Sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions.
Page 151 Help Guide [143] Troubleshooting | Sound No TV sounds such as operation sound or audio response. If the TV is connected via eARC or [Pass through mode] is set to [Auto], TV sounds such as those from remote control operation or voice responses are not output because audio signals from the HDMI input are passed through to the eARC audio system.
Page 152 Help Guide Assistant with the built-in MIC (only TVs with a built-in MIC). The voice recognition performance of the built-in MIC may degrade in the following cases. When eARC features are enabled When a sound bar is connected When [Pass through mode] is set to [Auto] [146] Troubleshooting | Sound You can hear a slight noise from the TV speakers (only models with TV center speaker mode).
Page 153 Hint The solution varies depending on the network status check. For solutions based on each issue, see “Frequently Asked Questions” on the Sony Support Site. Note If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations.
Page 154 Keep devices that emit RF interference (such as microwaves) away from the TV and wireless router, or turn off such devices. Audio is not output for videos without audio. Hint For more information, please visit the Sony support website. Support Site Related topics Connecting to a network using a LAN cable...
Page 155 Try using apps later. The app content provider’s server may be out of service. Hint For more information, please visit the Sony support website. Support Site Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/print.html[2/4/2020 11:58:20 AM]...
Page 156 Help Guide [152] Troubleshooting Remote control/accessories The remote control does not operate. You want to disable the remote control backlight. (only remote controls that feature backlight) [153] Troubleshooting | Remote control/accessories The remote control does not operate. Check if the TV is working properly Press the power button on the TV to determine if the problem is with the remote control or not.
Page 157 [Connect a new remote] — follow the on-screen instructions to reconnect the remote control. If you cannot operate the TV with the supplied remote control, select the above in order until [Connect a new remote] using other Sony TV's remote control, and then try connecting again with the supplied remote control.
Page 158 Help Guide If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages. Note When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV.
Page 159 Help Guide [156] Troubleshooting | Power The TV cannot be turned off using the remote control. The batteries in the remote control may be depleted. Replace them with new ones or turn off the TV using the power button on the TV. You can press and hold the power button on the TV to turn it off.
Page 160 Help Guide (Except for Brazilian models) Check if [Auto shut-off] in [Power] is activated. Related topics Timers [158] Troubleshooting | Power The TV turns on automatically. Check if the [Timer] is activated. Disable the [TV auto power on] setting in [BRAVIA Sync settings]. Related topics BRAVIA Sync-compatible devices Timers...
Page 161 Help Guide 1. Check if the TV turns on with the remote control. Point the remote control at the sensor on the front of the TV and press the power button on the remote control. Check if the TV turns on. If the TV does not turn on, try resetting (restarting) the TV.
Page 162 Help Guide Certain programs on digital sources display a loss of detail. Photo images or folders take time to display. You cannot find a connected BRAVIA Sync HDMI device. You cannot turn off the cable/satellite box using the TV's remote control. An external device (such as a cable/satellite box) cannot be controlled via the IR Blaster or the TV's remote control.
Page 163 Help Guide Related topics Using the TV with Other Devices [164] Troubleshooting | Connected devices Certain programs on digital sources display a loss of detail. Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs.
Page 164 Help Guide BRAVIA Sync-compatible devices [167] Troubleshooting | Connected devices You cannot turn off the cable/satellite box using the TV's remote control. Cable/satellite box control compatible models have [Cable/Satellite box setup] in [Settings] — [Watching TV] — [External inputs]. Press the TV button, then select [Remote control] — [Power (STB)]. [168] Troubleshooting | Connected devices An external device (such as a cable/satellite box) cannot be controlled via the IR Blaster or the TV's...
Page 165 Help Guide Unsupported files may not be displayed. All the folders/files may not be displayed depending on the system status. Related topics Supported files and formats [170] Troubleshooting | Connected devices Operation cuts out, or a device does not work. Check if the device is turned on.
Page 166 Help Guide [172] Troubleshooting The illumination LED sometimes lights up. (only TVs with an illumination LED) You want to disable the LED so that it does not light up or blink. When the LED/the illumination LED is flashing in red. [173] Troubleshooting | LED The illumination LED sometimes lights up.
Page 167 Reboot the TV by disconnecting the AC power cord from the TV for two minutes, then turn on the TV. If the problem persists, disconnect the AC power cord, and contact Sony Customer Support with the number of times the LED/the illumination LED flashes.
Page 168 Help Guide Sound/voice Voice search, using Sound Remote control Remote control, using Quick Settings Voice search Inputs HOME SYNC MENU Connections Bluetooth Google Cast BRAVIA Sync Internet External devices Blu-ray/DVD players, connecting Computers USB memory devices, etc. Digital cameras, camcorders Audio systems Apps Moving to USB memory devices...
Page 169 Print Watching TV Software updates Using the TV with Other Devices Sony will provide software updates from time to time in order to enhance Connecting to a Network functionality and provide users with the latest TV experience. The easiest Settings way to receive software updates is via an internet connection to the TV.
Page 170 USB storage device on the website. Support Site For more about the support site, please see the page. Related topics Connecting to a Network > > > Troubleshooting Start here Software updates Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-01_02.html[2/4/2020 11:58:26 AM]...
Page 171 Help Guide | Connecting to a network using a LAN cable Help Guide Search Getting Started > > Connecting to a Network Connecting to a network using a LAN cable Print Watching TV Connecting to a network using a Using the TV with Other Devices LAN cable Connecting to a Network Settings...
Page 172 The TV cannot connect to the Internet/Network. Using Wi-Fi to connect the TV to the Internet/Network Home network features > > Connecting to a Network Connecting to a network using a LAN cable Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06_01.html[2/4/2020 11:58:28 AM]...
Page 173 Help Guide | Using Wi-Fi to connect the TV to the Internet/Network Help Guide Search Getting Started > Connecting to a Network > Connecting to a network using a wireless connection Watching TV > Using Wi-Fi to connect the TV to the Internet/Network Print Using the TV with Other Devices Using Wi-Fi to connect the TV to the...
Page 174 Help Guide | Using Wi-Fi to connect the TV to the Internet/Network Hint For smooth video streaming: Change the setting of your wireless router to a high-speed networking standard such as 802.11n if possible. For details on how to change the setting, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator).
Page 175 Help Guide | Using Wi-Fi to connect the TV to the Internet/Network Home network features > Connecting to a Network > Connecting to a network using a wireless connection > Using Wi-Fi to connect the TV to the Internet/Network Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06-02_01.html[2/4/2020 11:58:31 AM]...
Page 176 Help Guide | Using the remote control microphone Help Guide Search Getting Started > > Getting Started Using voice recognition features > Using the remote control microphone Watching TV Print Using the remote control Using the TV with Other Devices microphone Connecting to a Network Settings...
Page 177 An optional remote control is available in some models/regions/countries. > > Getting Started Using voice recognition features > Using the remote control microphone Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-08_01.html[2/4/2020 11:58:33 AM]...
Page 178 Help Guide | Displaying the picture in a small screen Help Guide Search Getting Started > > Getting Started Introducing Android TV™ > Displaying the picture in a small screen Watching TV Print Displaying the picture in a small Using the TV with Other Devices screen Connecting to a Network Settings...
Page 179 The image below is a visual representation and may vary from the actual screen. > > Getting Started Introducing Android TV™ > Displaying the picture in a small screen Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-02_07.html[2/4/2020 11:58:36 AM]...
Page 180 Help Guide | Installing apps from the Google Play Store Help Guide Search Getting Started > > Getting Started Introducing Android TV™ > Installing apps from the Google Play Store Watching TV Print Installing apps from the Google Play Using the TV with Other Devices Store Connecting to a Network Settings...
Page 181 Using Wi-Fi to connect the TV to the Internet/Network Moving apps to a USB memory device > > Getting Started Introducing Android TV™ > Installing apps from the Google Play Store Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-02_01.html[2/4/2020 11:58:38 AM]...
Page 182 Help Guide | Adjusting the picture quality Help Guide Search Getting Started > > Getting Started Basic Operations > Changing the picture and sound quality to your preferences Watching TV > Adjusting the picture quality Print Using the TV with Other Devices Adjusting the picture quality Connecting to a Network You can configure various settings related to the TV display such as color...
Page 183 Help Guide | Adjusting the picture quality For details, refer to “Picture” advanced settings Reset picture settings for *** Reset the picture settings for the current picture mode to the factory default. Auto picture mode Automatically selects the picture mode based on the content being viewed.
Page 184 Help Guide | Adjusting the picture quality Video signal You can set the following. HDR mode Picture that is suitable for a High Dynamic Range signal. HDMI video range Select the signal range for HDMI input. Color space Change the color reproduction range. Adv.
Page 185 Help Guide | Adjusting the picture quality > > Getting Started Basic Operations > Changing the picture and sound quality to your preferences > Adjusting the picture quality Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03-09_01.html[2/4/2020 11:58:41 AM]...
Page 186 Help Guide | Adjusting the sound quality Help Guide Search Getting Started > > Getting Started Basic Operations > Changing the picture and sound quality to your preferences Watching TV > Adjusting the sound quality Print Using the TV with Other Devices Adjusting the sound quality Connecting to a Network You can configure various settings related to the TV’s sound such as...
Page 187 Help Guide | Adjusting the sound quality Advanced auto volume Keeps the volume level constant for all programs and inputs. Balance Adjust the speaker balance. TV position Output sound from the TV speakers according to the position of the Reset Return all sound settings to factory default settings.
Page 188 [Dolby Digital]. (Dolby Digital Plus will be muted over optical audio out.) > > Getting Started Basic Operations > Changing the picture and sound quality to your preferences > Adjusting the sound quality Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03-09_02.html[2/4/2020 11:58:43 AM]...
Page 189 Help Guide | Watching TV Help Guide Search Getting Started > > Settings Watching TV Print Watching TV Watching TV Using the TV with Other Devices Connecting to a Network Press the HOME button, then select [Settings] — [Watching TV] — the desired option. Settings Available options Troubleshooting...
Page 190 Help Guide | Watching TV > > Settings Watching TV Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07-07.html[2/4/2020 11:58:45 AM]...
Page 191 Help Guide | Display & Sound Help Guide Search Getting Started > > Settings Display & Sound Print Watching TV Display & Sound Using the TV with Other Devices Connecting to a Network Press the HOME button, then select [Settings] — [Display & Sound] —...
Page 192 Help Guide | Display & Sound E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07-08.html[2/4/2020 11:58:48 AM]...
Page 193 Using the TV with Other Devices Configures settings for such things as wireless LANs, wired LANs, and Connecting to a Network home networks. Settings > > Settings Network & Internet Troubleshooting Index Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07-09.html[2/4/2020 11:58:50 AM]...
Page 194 Syncs the registered Google account or removes the account. [Add account] Adds a Google account. You can add multiple Google accounts and switch between them depending on the app. > > Settings Accounts & Sign In Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07-10.html[2/4/2020 11:58:52 AM]...
Page 195 Using the TV with Other Devices Allows you to configure or uninstall apps, or clear the cache. Connecting to a Network Settings > > Settings Apps Troubleshooting Index Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07-11.html[2/4/2020 11:58:55 AM]...
Page 196 Help Guide | Device Preferences Help Guide Search Getting Started > > Settings Device Preferences Print Watching TV Device Preferences Using the TV with Other Devices Connecting to a Network Press the HOME button, then select [Settings] — [Device Preferences] — the desired option. Settings Available options Troubleshooting...
Page 197 Help Guide | Device Preferences [Location] Configures the location settings to obtain the user location. [Security & restrictions] Configures restrictions such as preventing children from using specific apps. [Accessibility] Configures the settings of accessibility features and services for helping users navigate their devices more easily. [Reset] Reverts the TV to the factory default settings.
Page 198 Help Guide | Device Preferences > > Settings Device Preferences Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07-12.html[2/4/2020 11:58:57 AM]...
Page 199 Accessories] — the desired option. Settings Available options Troubleshooting [Bluetooth settings] Index Setup for registering/deregistering Bluetooth devices. [Remote control] Setup for pairing the Voice Remote Control. > > Settings Remotes & Accessories Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07-13.html[2/4/2020 11:58:59 AM]...
Page 200 (Timers icon) — [Sleep timer] — the desired option. Note When you turn off the TV and turn it on again, [Sleep timer] is reset to [Off]. > > Settings Timers Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/07-14.html[2/4/2020 11:59:02 AM]...
Page 201 Connecting to a Network Settings Functions of the remote control buttons This section explains the remote control buttons in three Troubleshooting separate blocks. Index > > Getting Started Remote control Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-07.html[2/4/2020 11:59:04 AM]...
Page 202 Upper buttons on the remote control Troubleshooting Middle buttons on the remote control Index Lower buttons on the remote control > > Getting Started Remote control > Functions of the remote control buttons Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-07-02.html[2/4/2020 11:59:06 AM]...
Page 203 For troubleshooting information, you can also refer to “Frequently Asked Questions” in our support site below. Troubleshooting http://www.sony.net/androidtv-faq/ Index > > Troubleshooting Start here > Frequently Asked Questions for Troubleshooting Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-01_04.html[2/4/2020 11:59:09 AM]...
Page 204 Help Guide | The remote control does not operate. Help Guide Search Getting Started > > Troubleshooting Remote control/accessories > The remote control does not operate. Watching TV Print The remote control does not Using the TV with Other Devices operate.
Page 205 If you cannot operate the TV with the supplied remote control, select the above in order until [Connect a new remote] using other Sony TV's remote control, and then try connecting again with the supplied remote control. Depending on your model, a Bluetooth remote control is supplied and already paired with the TV.
Page 206 Wait for about 10 to 20 seconds, then try again. Related topics Using the remote control Using the remote control microphone > > Troubleshooting Remote control/accessories > The remote control does not operate. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-07_01.html[2/4/2020 11:59:11 AM]...
Page 207 To enable the remote control backlight again, perform the procedure above. > > Troubleshooting Remote control/accessories > You want to disable the remote control backlight. (only remote controls that feature backlight) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-07_04.html[2/4/2020 11:59:14 AM]...
Page 208 Troubleshooting Using the Quick Settings Index Selecting inputs Changing the picture and sound quality to your preferences How the LED lights up > > Getting Started Basic Operations Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03.html[2/4/2020 11:59:16 AM]...
Page 209 Help Guide | Connecting terminal Help Guide Search Getting Started > > Getting Started Connecting terminal Print Watching TV Connecting terminal Using the TV with Other Devices The types and shapes of connectors available vary depending on your TV. Connecting to a Network For the location of the connectors, refer to the Setup Guide (printed manual).
Page 210 Help Guide | Connecting terminal 232C terminal of the home controller. IR IN: Connects to the IR out terminal of the home controller. Note Take care to not connect to headphones or an audio system. VIDEO IN Connects to VCR/Video game equipment/DVD player/Camcorder.
Page 211 Help Guide | Connecting terminal HDMI IN Connects to HDMI device. HDMI interface can transfer the digital video and audio on a single cable. To enjoy high quality 4K contents, connect a Premium High Speed HDMI Cable(s) and set the [HDMI signal format] to [Enhanced format].
Page 212 Help Guide | Connecting terminal Ethernet. HDMI IN (8K, 4K 120 Hz) If you use an HDMI device that supports video output in 8K or 4K 120 Hz, connect the Premium High Speed HDMI Cable(s) to the HDMI IN port, and set the [HDMI signal format] of the port to [Enhanced format (8K)].
Page 213 Help Guide | Connecting terminal Connect to a Router. Connect to the Internet using a LAN cable. COMPONENT IN Connects to VCR/Video game equipment/DVD Player/Camcorder/External Box . Use the component jacks as video jacks if your device only has video output jacks.
Page 214 [Speakers] is set to [Audio system]. To prevent hiss when not connecting the CENTER SPEAKER IN to an AV receiver, disable [TV center speaker mode]. > > Getting Started Connecting terminal Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-10.html[2/4/2020 11:59:19 AM]...
Page 215 (Microphone) button or (The Google Assistant) button. Troubleshooting Using the built-in MIC (only TVs with a built- Index in MIC) > > Getting Started Using voice recognition features Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-08.html[2/4/2020 11:59:21 AM]...
Page 216 To keep your TV updated, we recommend that you turn off the TV Settings normally by using the power button on the remote control or TV. Troubleshooting > > Getting Started Keeping the TV updated Index Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01_05.html[2/4/2020 11:59:24 AM]...
Page 217 Moving apps to a USB memory device Index Viewing Internet media Enjoying safe apps and video streaming services (Security & restrictions) > > Getting Started Introducing Android TV™ Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-02.html[2/4/2020 11:59:26 AM]...
Page 218 Hint To change the shortcut function, enable [Accessibility shortcut] in [Accessibility], and change using [Shortcut service]. To use text-to-speech with the Help Guide, view the Help Guide in the Sony support website using a computer or smartphone. USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support...
Page 219 Help Guide | Accessibility features > > Getting Started Accessibility features Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01_06.html[2/4/2020 11:59:29 AM]...
Page 220 > > Getting Started Support Site Print Watching TV Support Site Using the TV with Other Devices For the latest information and Online Help Guide, please visit the Sony Connecting to a Network support website: Settings USA: http://www.sony.com/tvsupport Troubleshooting Canada: http://www.sony.ca/support...
Page 221 ® The Bluetooth word mark and logos are registered trademarks owned Index by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners.
Page 222 Using the TV with Other Devices Using the program guide Connecting to a Network Settings Using interactive broadcast TV services Troubleshooting > > Watching TV Watching TV programs Index Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/02-01.html[2/4/2020 11:59:36 AM]...
Page 223 Operate the Home menu while the content you are watching is displayed in a corner of the screen. Displaying the picture in a small screen For details, refer to > > Watching TV Useful features when watching TV Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/02-03.html[2/4/2020 11:59:38 AM]...
Page 224 Connecting to a Network Settings Information about USB devices used for storing photos and music Troubleshooting Supported files and formats Index > > Using the TV with Other Devices USB devices Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01.html[2/4/2020 11:59:41 AM]...
Page 225 Connecting a Blu-ray or DVD player Connecting to a Network Settings Watching Blu-ray and DVD discs Troubleshooting > > Using the TV with Other Devices Blu-ray and DVD players Index Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-02.html[2/4/2020 11:59:43 AM]...
Page 226 Connecting to a Network Settings How to control the cable/satellite box using the TV remote control Troubleshooting > > Using the TV with Other Devices Cable/satellite box Index Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-08.html[2/4/2020 11:59:45 AM]...
Page 227 Help Guide | Displaying the iPhone/smartphone or iPad/tablet app screen on the TV Help Guide Search Getting Started > Using the TV with Other Devices > Displaying the iPhone/smartphone or iPad/tablet app screen on the TV Watching TV Print Displaying the iPhone/smartphone Using the TV with Other Devices or iPad/tablet app screen on the TV Connecting to a Network...
Page 228 Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network > Using the TV with Other Devices > Displaying the iPhone/smartphone or iPad/tablet app screen on the TV Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/05_04.html[2/4/2020 11:59:48 AM]...
Page 229 Troubleshooting Connecting a camera or camcorder and Index viewing stored content Computer video signal specifications > Using the TV with Other Devices > Computers, cameras, and camcorders Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-03.html[2/4/2020 11:59:50 AM]...
Page 230 TV center speaker mode) Pass-through audio formats supported with eARC > Using the TV with Other Devices > Audio system (such as an AV receiver or sound bar) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-04.html[2/4/2020 11:59:53 AM]...
Page 231 Connecting a Bluetooth device Connecting to a Network Settings Adjusting the AV sync setting Troubleshooting Supported Bluetooth profiles Index > > Using the TV with Other Devices Bluetooth devices Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-06.html[2/4/2020 11:59:55 AM]...
Page 232 Connecting to a Network Settings Using features available for BRAVIA Sync- compatible devices Troubleshooting Adjusting BRAVIA Sync settings Index > > Using the TV with Other Devices BRAVIA Sync-compatible devices Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-07.html[2/4/2020 11:59:57 AM]...
Page 233 Viewing pictures in 8K resolution (8K models only) Settings for viewing pictures in 8K resolution (8K models only) > Using the TV with Other Devices > Viewing pictures in 4K/8K from compatible devices Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-09.html[2/4/2020 12:00:00 PM]...
Page 234 Troubleshooting Using Wi-Fi Direct to connect to the TV (no Index wireless router required) > Connecting to a Network > Connecting to a network using a wireless connection Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06-02.html[2/4/2020 12:00:02 PM]...
Page 235 Adjusting home network settings Connecting to a Network Settings Playing content from a computer Troubleshooting Playing content from a media server Index > > Connecting to a Network Home network features Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06-03.html[2/4/2020 12:00:04 PM]...
Page 236 Connecting to a Network Settings Software updates Troubleshooting If a full reset (restart) of the TV is required Index Frequently Asked Questions for Troubleshooting > > Troubleshooting Start here Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-01.html[2/4/2020 12:00:07 PM]...
Page 237 Help Guide | Picture (quality)/screen Help Guide Search Getting Started > > Troubleshooting Picture (quality)/screen Print Watching TV Picture (quality)/screen Using the TV with Other Devices No color/Dark picture/Color is not Connecting to a Network correct/Picture is too bright. Settings Distorted picture./The screen flickers.
Page 238 Help Guide | Picture (quality)/screen Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02.html[2/4/2020 12:00:09 PM]...
Page 239 Settings To return to operation of the screen behind the on-screen keyboard, Troubleshooting press the BACK button on the remote control. Index > > Troubleshooting Keyboard Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08_03.html[2/4/2020 12:00:12 PM]...
Page 240 Help Guide | Broadcast reception Help Guide Search Getting Started > > Troubleshooting Broadcast reception Print Watching TV Broadcast reception Using the TV with Other Devices Check these things first to troubleshoot your Connecting to a Network TV reception. Settings Block noise or an error message appears Troubleshooting and you cannot watch broadcasts.
Page 241 Help Guide | Broadcast reception Broadcast HD formats have poor quality. > > Troubleshooting Broadcast reception Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04.html[2/4/2020 12:00:14 PM]...
Page 242 Help Guide | Sound Help Guide Search Getting Started > > Troubleshooting Sound Print Watching TV Sound Using the TV with Other Devices No sound but good picture. Connecting to a Network Settings Audio noise. Troubleshooting No audio or low audio with a home theater system.
Page 243 Help Guide | Sound You can hear a slight noise from the TV speakers (only models with TV center speaker mode). > > Troubleshooting Sound Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05.html[2/4/2020 12:00:16 PM]...
Page 244 Index Your TV cannot connect to the server. You can connect to the Internet, but not to certain apps and services. > > Troubleshooting Network (Internet/home)/apps Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-06.html[2/4/2020 12:00:19 PM]...
Page 245 The remote control does not operate. Connecting to a Network Settings You want to disable the remote control backlight. (only remote controls that feature Troubleshooting backlight) Index > > Troubleshooting Remote control/accessories Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-07.html[2/4/2020 12:00:21 PM]...
Page 246 The TV turns on automatically. Index After turning on the TV, it turns off immediately. (only models equipped with an OLED panel) The TV does not turn on. > > Troubleshooting Power Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-08.html[2/4/2020 12:00:23 PM]...
Page 247 Help Guide | Connected devices Help Guide Search Getting Started > > Troubleshooting Connected devices Print Watching TV Connected devices Using the TV with Other Devices No picture from a connected device. Connecting to a Network Settings You cannot select a connected device in the Home Menu.
Page 248 Help Guide | Connected devices work. Some paid content cannot be played. > > Troubleshooting Connected devices Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09.html[2/4/2020 12:00:26 PM]...
Page 249 You want to disable the LED so that it does Troubleshooting not light up or blink. Index When the LED/the illumination LED is flashing in red. > > Troubleshooting Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-13.html[2/4/2020 12:00:28 PM]...
Page 250 Help Guide | Using the program guide Help Guide Search Getting Started > > > Watching TV Using the program guide Watching TV programs Print Watching TV Using the program guide Using the TV with Other Devices You can quickly find your preferred programs. Connecting to a Network (This function is available only for digital broadcasts and depends on your Settings...
Page 251 Help Guide | Using the program guide E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/02-01_01.html[2/4/2020 12:00:30 PM]...
Page 252 (This function is only available for digital broadcasts and may not be available in your region/country.) Select a digital channel that provides Ginga features. > > Watching TV Watching TV programs > Using interactive broadcast TV services Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/02-01_03.html[2/4/2020 12:00:33 PM]...
Page 253 Help Guide | You are concerned about an image retention. (only models equipped with an OLED panel) Help Guide Search Getting Started > > Troubleshooting Picture (quality)/screen > OLED panel (only models equipped with an OLED panel) Watching TV > You are concerned about an image retention.
Page 254 Troubleshooting Picture (quality)/screen > OLED panel (only models equipped with an OLED panel) > You are concerned about an image retention. (only models equipped with an OLED panel) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02-31_02.html[2/4/2020 12:00:35 PM]...
Page 255 Help Guide | Selecting inputs Help Guide Search Getting Started > > > Getting Started Basic Operations Selecting inputs Print Watching TV Selecting inputs Using the TV with Other Devices To use devices (such as a Blu-ray/DVD player or USB flash drive) Connecting to a Network connected to the TV, or to watch TV after such use, you will need to Settings...
Page 256 Switching from the Home Menu Press the HOME button, then select the input source from [Inputs]. > > > Getting Started Basic Operations Selecting inputs Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03_05.html[2/4/2020 12:00:38 PM]...
Page 257 Related topics Using features available for BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings > > Using the TV with Other Devices BRAVIA Sync-compatible devices > BRAVIA Sync overview Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-07_01.html[2/4/2020 12:00:40 PM]...
Page 258 Help Guide | Connecting a computer and viewing stored content Help Guide Search Getting Started > Using the TV with Other Devices > Computers, cameras, and camcorders Watching TV > Connecting a computer and viewing stored content Print Using the TV with Other Devices Connecting a computer and viewing Connecting to a Network stored content...
Page 259 “Computer video signal specifications” list. > Using the TV with Other Devices > Computers, cameras, and camcorders > Connecting a computer and viewing stored content Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-03_02.html[2/4/2020 12:00:43 PM]...
Page 260 Settings Troubleshooting To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Index Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.
Page 261 (socket). Related topics BRAVIA Sync-compatible devices > Using the TV with Other Devices > Computers, cameras, and camcorders > Connecting a camera or camcorder and viewing stored content Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-03_01.html[2/4/2020 12:00:45 PM]...
Page 262 Help Guide | Moving apps to a USB memory device Help Guide Search Getting Started > > Getting Started Introducing Android TV™ > Moving apps to a USB memory device Watching TV Print Moving apps to a USB memory Using the TV with Other Devices device Connecting to a Network Settings...
Page 263 First install the app on the TV as normal, and then move it to the USB memory device. > > Getting Started Introducing Android TV™ > Moving apps to a USB memory device Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-02_02.html[2/4/2020 12:00:48 PM]...
Page 264 Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network Home menu > > > Getting Started Viewing Internet media Introducing Android TV™ Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-02_03.html[2/4/2020 12:00:50 PM]...
Page 265 Photos Settings Music Troubleshooting Videos Index Audio sampling rates (for videos) External subtitles > > Using the TV with Other Devices USB devices > Supported files and formats Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01-03.html[2/4/2020 12:00:53 PM]...
Page 266 Help Guide | If a full reset (restart) of the TV is required Help Guide Search Getting Started > > Troubleshooting Start here > If a full reset (restart) of the TV is required Watching TV Print If a full reset (restart) of the TV is Using the TV with Other Devices required Connecting to a Network...
Page 267 Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy. > > Troubleshooting Start here > If a full reset (restart) of the TV is required Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-01_03.html[2/4/2020 12:00:55 PM]...
Page 268 Help Guide | The TV cannot connect to the Internet/Network. Help Guide Search Getting Started > > Troubleshooting Network (Internet/home)/apps > The TV cannot connect to the Internet/Network. Watching TV Print The TV cannot connect to the Using the TV with Other Devices Internet/Network.
Page 269 The solution varies depending on the network status check. For Frequently Asked Questions solutions based on each issue, see “ ” on the Sony Support Site. Note If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and...
Page 270 Help Guide | Using Wi-Fi Direct to connect to the TV (no wireless router required) Help Guide Search Getting Started > Connecting to a Network > Connecting to a network using a wireless connection Watching TV > Using Wi-Fi Direct to connect to the TV (no wireless router required) Print Using the TV with Other Devices Using Wi-Fi Direct to connect to the...
Page 271 > Connecting to a Network > Connecting to a network using a wireless connection > Using Wi-Fi Direct to connect to the TV (no wireless router required) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06-02_02.html[2/4/2020 12:01:00 PM]...
Page 272 Troubleshooting “Picture” advanced settings Index Adjusting the sound quality “Sound” advanced settings > > Getting Started Basic Operations > Changing the picture and sound quality to your preferences Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03-09.html[2/4/2020 12:01:02 PM]...
Page 273 Help Guide | “Picture” advanced settings Help Guide Search Getting Started > > Getting Started Basic Operations > Changing the picture and sound quality to your preferences Watching TV > “Picture” advanced settings Print Using the TV with Other Devices “Picture”...
Page 274 Help Guide | “Picture” advanced settings Setting Description Adjust the luminance level of the screen. Brightness Adjust the picture white level. Contrast Adjust the light and dark balance. Brighten or darken the Gamma brightness between white and black. Adjust the picture black level. Black level Enhance the black in images for stronger contrast.
Page 275 Create smooth gradations to reduce false contours on Smooth gradation flat surfaces. Hint For other information, see the related topics below or “Frequently Asked Questions” on the Sony Support Site. Frequently Asked Questions for Troubleshooting Related topics Adjusting the picture quality >...
Page 276 A message about running panel refresh is displayed. (only models equipped with an OLED panel) > > Troubleshooting Picture (quality)/screen > OLED panel (only models equipped with an OLED panel) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02-31.html[2/4/2020 12:01:07 PM]...
Page 277 Help Guide | Upper buttons on the remote control Help Guide Search Getting Started > > Getting Started Remote control > > Functions of the remote control buttons Upper buttons on the remote control Watching TV Print Upper buttons on the remote control Using the TV with Other Devices Connecting to a Network The included remote control, as well as the arrangement of the buttons...
Page 278 Middle buttons on the remote control Lower buttons on the remote control > > Getting Started Remote control > > Functions of the remote control buttons Upper buttons on the remote control Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-07-02_07.html[2/4/2020 12:01:10 PM]...
Page 279 Help Guide | Middle buttons on the remote control Help Guide Search Getting Started > > Getting Started Remote control > Functions of the remote control buttons Watching TV > Middle buttons on the remote control Print Using the TV with Other Devices Middle buttons on the remote control Connecting to a Network The included remote control, as well as the arrangement of the buttons...
Page 280 Upper buttons on the remote control Lower buttons on the remote control > > Getting Started Remote control > Functions of the remote control buttons > Middle buttons on the remote control Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-07-02_08.html[2/4/2020 12:01:13 PM]...
Page 281 Help Guide | Lower buttons on the remote control Help Guide Search Getting Started > > Getting Started Remote control > > Functions of the remote control buttons Lower buttons on the remote control Watching TV Print Lower buttons on the remote control Using the TV with Other Devices Connecting to a Network The included remote control, as well as the arrangement of the buttons...
Page 282 Upper buttons on the remote control Middle buttons on the remote control > > Getting Started Remote control > > Functions of the remote control buttons Lower buttons on the remote control Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-07-02_09.html[2/4/2020 12:01:16 PM]...
Page 283 Help Guide | How the LED lights up Help Guide Search Getting Started > > > Getting Started Basic Operations How the LED lights up Print Watching TV How the LED lights up Using the TV with Other Devices Certain colors will appear at the bottom center of your TV indicating Connecting to a Network activity or status.
Page 284 Help Guide | How the LED lights up server. If there is [Illumination LED] in the menu The illumination LED is in the front center of the TV, and the built-in MIC LED is in the right side of the illumination LED. (only TVs with a built-in MIC ) The built-in MIC may not be available depending on your region/country/language.
Page 285 Help Guide | How the LED lights up Home network features Software updates Timers > > > Getting Started Basic Operations How the LED lights up Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03_06.html[2/4/2020 12:01:19 PM]...
Page 286 Help Guide | Connecting a Blu-ray or DVD player Help Guide Search Getting Started > > Using the TV with Other Devices Blu-ray and DVD players > Connecting a Blu-ray or DVD player Watching TV Print Connecting a Blu-ray or DVD player Using the TV with Other Devices Connecting to a Network Connect a Blu-ray/DVD player to the TV.
Page 287 Help Guide | Connecting a Blu-ray or DVD player Guide to check if your TV supports HDMI AUDIO IN. Component video connection If your Blu-ray/DVD player has component video jacks (sockets), connect them to the TV using a component video cable and an audio cable. Blu-ray/DVD player (same as connecting a cable/satellite box) Component video cable (not supplied) Audio cable (not supplied)
Page 288 Help Guide | Connecting a Blu-ray or DVD player Related topics Watching Blu-ray and DVD discs > > Using the TV with Other Devices Blu-ray and DVD players > Connecting a Blu-ray or DVD player Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-02_01.html[2/4/2020 12:01:22 PM]...
Page 289 The built-in MIC may not be available depending on your region/country/language. Troubleshooting For details about languages that support the built-in MIC feature, refer to the following Sony support website. Index https://www.sony.net/tv-hf/us/ Hint The URL is subject to change without notice.
Page 290 Help Guide | Using the built-in MIC (only TVs with a built-in MIC) The LED located at the bottom center of the TV lights up amber when ["Ok Google" detection] is enabled. If [Illumination LED] is available in the menu (Illumination LED models) When the Illumination LED blinks yellow, start speaking to the TV.
Page 291 Help Guide | Using the built-in MIC (only TVs with a built-in MIC) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-08_02.html[2/4/2020 12:01:24 PM]...
Page 292 Help Guide | Enjoying safe apps and video streaming services (Security & restrictions) Help Guide Search Getting Started > > Getting Started Introducing Android TV™ > Enjoying safe apps and video streaming services (Security & restrictions) Watching TV Print Enjoying safe apps and video Using the TV with Other Devices streaming services (Security &...
Page 293 Help Guide | Enjoying safe apps and video streaming services (Security & restrictions) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-02_05.html[2/4/2020 12:01:27 PM]...
Page 294 Help Guide | Playing content stored on a USB device Help Guide Search Getting Started > > Using the TV with Other Devices USB devices > Playing content stored on a USB device Watching TV Print Playing content stored on a USB Using the TV with Other Devices device Connecting to a Network...
Page 295 Information about USB devices used for storing photos and music No picture from a connected device. > > Using the TV with Other Devices USB devices > Playing content stored on a USB device Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01_01.html[2/4/2020 12:01:29 PM]...
Page 296 It may take a long time to display a photo, depending on the file or settings. In no event shall Sony be liable for recording failure or any damage or loss of recorded contents caused or associated with the TV’s malfunction, the USB device’s malfunction, or any other problem.
Page 297 Help Guide | Information about USB devices used for storing photos and music E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01_02.html[2/4/2020 12:01:32 PM]...
Page 298 Help Guide | Watching Blu-ray and DVD discs Help Guide Search Getting Started > > Using the TV with Other Devices Blu-ray and DVD players > Watching Blu-ray and DVD discs Watching TV Print Watching Blu-ray and DVD discs Using the TV with Other Devices Connecting to a Network You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV.
Page 299 Help Guide | Watching Blu-ray and DVD discs E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-02_02.html[2/4/2020 12:01:34 PM]...
Page 300 Connecting a Blu-ray or DVD player For details, refer to the page. Troubleshooting > > Using the TV with Other Devices Cable/satellite box Index > Connecting a cable/satellite box Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-08_01.html[2/4/2020 12:01:37 PM]...
Page 301 Help Guide | How to control the cable/satellite box using the TV remote control Help Guide Search Getting Started > > Using the TV with Other Devices Cable/satellite box > How to control the cable/satellite box using the TV remote control Watching TV Print How to control the cable/satellite box...
Page 302 Help Guide | How to control the cable/satellite box using the TV remote control only) > > Using the TV with Other Devices Cable/satellite box > How to control the cable/satellite box using the TV remote control Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-08-03.html[2/4/2020 12:01:39 PM]...
Page 303 Help Guide | Computer video signal specifications Help Guide Search Getting Started > Using the TV with Other Devices > > Computers, cameras, and camcorders Computer video signal specifications Watching TV Print Computer video signal specifications Using the TV with Other Devices Connecting to a Network (Resolution, Horizontal frequency/Vertical frequency) Settings...
Page 304 Help Guide | Computer video signal specifications Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-03_03.html[2/4/2020 12:01:42 PM]...
Page 305 Help Guide | Outputting audio from an audio system Help Guide Search Getting Started > Using the TV with Other Devices > Audio system (such as an AV receiver or sound bar) Watching TV > Outputting audio from an audio system Print Using the TV with Other Devices Outputting audio from an audio...
Page 306 Help Guide | Outputting audio from an audio system > Outputting audio from an audio system Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-04_03.html[2/4/2020 12:01:44 PM]...
Page 307 Help Guide | Connecting an audio system Help Guide Search Getting Started > Using the TV with Other Devices > Audio system (such as an AV receiver or sound bar) Watching TV > Connecting an audio system Print Using the TV with Other Devices Connecting an audio system Connecting to a Network See the illustrations below to connect an audio system such as an AV...
Page 308 Help Guide | Connecting an audio system Connect the external input device and TV with an HDMI cable. Connect the TV and audio system with another HDMI cable. Connect the audio system to the TV’s HDMI input terminal bearing the text “eARC/ARC”. External input device (such as a Blu-ray/DVD recorder) HDMI cable (not supplied) AV receiver or sound bar...
Page 309 AV receiver or Sound bar Optical audio cable (not supplied) Adjusting an audio system Hint For more information, please visit the Sony support website. Support Site Related topics No sound but good picture. No audio or low audio with a home theater system.
Page 310 Help Guide | Adjusting an audio system Help Guide Search Getting Started > Using the TV with Other Devices > Audio system (such as an AV receiver or sound bar) Watching TV > Adjusting an audio system Print Using the TV with Other Devices Adjusting an audio system Connecting to a Network After connecting an audio system to the TV, adjust the TV’s audio output...
Page 311 No audio or low audio with a home theater system. > Using the TV with Other Devices > Audio system (such as an AV receiver or sound bar) > Adjusting an audio system Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-04_02.html[2/4/2020 12:01:50 PM]...
Page 312 Help Guide | Using the TV as a center speaker (only models with TV center speaker mode) Help Guide Search Getting Started > Using the TV with Other Devices > Audio system (such as an AV receiver or sound bar) Watching TV >...
Page 313 Using the TV with Other Devices > Audio system (such as an AV receiver or sound bar) > Using the TV as a center speaker (only models with TV center speaker mode) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-04_05.html[2/4/2020 12:01:52 PM]...
Page 314 Connecting an audio system > Using the TV with Other Devices > Audio system (such as an AV receiver or sound bar) > Pass-through audio formats supported with eARC Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-04_04.html[2/4/2020 12:01:55 PM]...
Page 315 Help Guide | Pass-through audio formats supported with eARC file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-04_04.html[2/4/2020 12:01:55 PM]...
Page 316 Help Guide | Connecting a Bluetooth device Help Guide Search Getting Started > > Using the TV with Other Devices Bluetooth devices > Connecting a Bluetooth device Watching TV Print Connecting a Bluetooth device Using the TV with Other Devices Connecting to a Network To pair the TV with a Bluetooth device Settings...
Page 317 You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers. > > Using the TV with Other Devices Bluetooth devices > Connecting a Bluetooth device Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-06_01.html[2/4/2020 12:01:58 PM]...
Page 318 Help Guide | Adjusting the AV sync setting Help Guide Search Getting Started > > Using the TV with Other Devices Bluetooth devices > Adjusting the AV sync setting Watching TV Print Adjusting the AV sync setting Using the TV with Other Devices Connecting to a Network If a Bluetooth audio device is connected, there may be a delay between the picture and sound due to the properties of Bluetooth.
Page 319 TV speakers or a sound bar with a wired (HDMI cable/digital optical cable) connection instead. > > Using the TV with Other Devices Bluetooth devices > Adjusting the AV sync setting Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-06_02.html[2/4/2020 12:02:01 PM]...
Page 320 A2DP and AVRCP supported models have [A/V sync] in [Settings] — [Display & Sound] — [Audio output]. Related topics Connecting a Bluetooth device > > Using the TV with Other Devices Bluetooth devices > Supported Bluetooth profiles Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-06_03.html[2/4/2020 12:02:04 PM]...
Page 321 Help Guide | Using features available for BRAVIA Sync-compatible devices Help Guide Search Getting Started > > Using the TV with Other Devices BRAVIA Sync-compatible devices > Using features available for BRAVIA Sync-compatible devices Watching TV Print Using features available for BRAVIA Using the TV with Other Devices Sync-compatible devices Connecting to a Network...
Page 322 Related topics BRAVIA Sync overview Adjusting BRAVIA Sync settings > > Using the TV with Other Devices BRAVIA Sync-compatible devices > Using features available for BRAVIA Sync-compatible devices Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-07_02.html[2/4/2020 12:02:07 PM]...
Page 323 [BRAVIA Sync settings] — [BRAVIA Sync control]. Index Activate BRAVIA Sync on the connected device. When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device.
Page 324 Related topics BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices > > Using the TV with Other Devices BRAVIA Sync-compatible devices > Adjusting BRAVIA Sync settings Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-07_03.html[2/4/2020 12:02:10 PM]...
Page 325 Help Guide | Viewing pictures in 4K resolution Help Guide Search Getting Started > Using the TV with Other Devices > Viewing pictures in 4K/8K from compatible devices Watching TV > Viewing pictures in 4K resolution Print Using the TV with Other Devices Viewing pictures in 4K resolution Connecting to a Network You can connect a digital still camera/camcorder that supports HDMI 4K...
Page 326 Help Guide | Viewing pictures in 4K resolution Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN jack (socket) of the TV, using an HDMI cable. Press the INPUT button repeatedly to select the connected device.
Page 327 Help Guide | Viewing pictures in 4K resolution E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-09_01.html[2/4/2020 12:02:13 PM]...
Page 328 Help Guide | Settings for viewing pictures in 4K resolution with higher quality Help Guide Search Getting Started > Using the TV with Other Devices > Viewing pictures in 4K/8K from compatible devices Watching TV > Settings for viewing pictures in 4K resolution with higher quality Print Using the TV with Other Devices Settings for viewing pictures in 4K...
Page 329 Viewing pictures in 4K resolution > Using the TV with Other Devices > Viewing pictures in 4K/8K from compatible devices > Settings for viewing pictures in 4K resolution with higher quality Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-09_02.html[2/4/2020 12:02:16 PM]...
Page 330 Help Guide | Viewing pictures in 8K resolution (8K models only) Help Guide Search Getting Started > Using the TV with Other Devices > Viewing pictures in 4K/8K from compatible devices Watching TV > Viewing pictures in 8K resolution (8K models only) Print Using the TV with Other Devices Viewing pictures in 8K resolution (8K...
Page 331 Help Guide | Viewing pictures in 8K resolution (8K models only) Select the USB device name or network device name. Select the folder, and then select the file to play. To view pictures stored on a digital still camera/camcorder Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN 4 jack (socket) of the TV, using an HDMI cable.
Page 332 Help Guide | Viewing pictures in 8K resolution (8K models only) > Using the TV with Other Devices > Viewing pictures in 4K/8K from compatible devices > Viewing pictures in 8K resolution (8K models only) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-09_03.html[2/4/2020 12:02:19 PM]...
Page 333 Help Guide | Settings for viewing pictures in 8K resolution (8K models only) Help Guide Search Getting Started > Using the TV with Other Devices > Viewing pictures in 4K/8K from compatible devices Watching TV > Settings for viewing pictures in 8K resolution (8K models only) Print Using the TV with Other Devices Settings for viewing pictures in 8K...
Page 334 Viewing pictures in 8K resolution (8K models only) > Using the TV with Other Devices > Viewing pictures in 4K/8K from compatible devices > Settings for viewing pictures in 8K resolution (8K models only) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-09_04.html[2/4/2020 12:02:22 PM]...
Page 335 Help Guide | Adjusting home network settings Help Guide Search Getting Started > > Connecting to a Network Home network features > Adjusting home network settings Watching TV Print Adjusting home network settings Using the TV with Other Devices Connecting to a Network You can adjust the following home network settings.
Page 336 [Deregister remote device] Deregister a device to disable operation of the TV from that device. > > Connecting to a Network Home network features > Adjusting home network settings Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06-03_01.html[2/4/2020 12:02:24 PM]...
Page 337 Help Guide | Playing content from a computer Help Guide Search Getting Started > > Connecting to a Network Home network features > Playing content from a computer Watching TV Print Playing content from a computer Using the TV with Other Devices Connecting to a Network You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network...
Page 338 Help Guide | Playing content from a computer Related topics Adjusting home network settings > > Connecting to a Network Home network features > Playing content from a computer Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06-03_02.html[2/4/2020 12:02:27 PM]...
Page 339 Operate the controller to start playing the content on the TV screen. Related topics Adjusting home network settings > > Connecting to a Network Home network features > Playing content from a media server Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/06-03_03.html[2/4/2020 12:02:30 PM]...
Page 340 If a full reset (restart) of the Reset (restart) the TV. For details, refer to TV is required Software updates Check and try Support Site > > > Troubleshooting Start here Self diagnostics Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-01_01.html[2/4/2020 12:02:33 PM]...
Page 341 Help Guide | No color/Dark picture/Color is not correct/Picture is too bright. Help Guide Search Getting Started > > Troubleshooting Picture (quality)/screen > No color/Dark picture/Color is not correct/Picture is too bright. Watching TV Print No color/Dark picture/Color is not Using the TV with Other Devices correct/Picture is too bright.
Page 342 Help Guide | No color/Dark picture/Color is not correct/Picture is too bright. E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02_04.html[2/4/2020 12:02:36 PM]...
Page 343 Help Guide | Distorted picture./The screen flickers. Help Guide Search Getting Started > > Troubleshooting Picture (quality)/screen > Distorted picture./The screen flickers. Watching TV Print Distorted picture./The screen Using the TV with Other Devices flickers. Connecting to a Network Settings Check the connection and position of the Troubleshooting antenna and peripheral devices...
Page 344 Help Guide | Distorted picture./The screen flickers. Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02_02.html[2/4/2020 12:02:38 PM]...
Page 345 [Device Preferences] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode]. > > Troubleshooting Picture (quality)/screen > The screen suddenly changes to a video you do not recognize while watching TV. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02_28.html[2/4/2020 12:02:41 PM]...
Page 346 You can select a different option from the Troubleshooting current option. Index > > Troubleshooting Picture (quality)/screen > A black box appears on the screen. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02_10.html[2/4/2020 12:02:44 PM]...
Page 347 [Device Preferences] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode]. Index > > Troubleshooting Picture (quality)/screen > There are banners/tickers at the top or bottom of the screen. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02_11.html[2/4/2020 12:02:47 PM]...
Page 348 Check whether the connected device has the latest settings or firmware. Availability depends on your model/region/country. > > Troubleshooting Picture (quality)/screen > High resolution HDR pictures are not displayed. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02_30.html[2/4/2020 12:02:50 PM]...
Page 349 [Settings] — [Apps] — [App permissions] — the desired TV function. > > Troubleshooting Picture (quality)/screen > A message about an app asking for permission to access a TV function is displayed. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02_16.html[2/4/2020 12:02:53 PM]...
Page 350 Index To watch streaming content, connect the TV to the Internet. Hint For more information, please visit the Sony support website. Support Site Related topics Using Wi-Fi to connect the TV to the Internet/Network Connecting to a network using a LAN cable >...
Page 351 Make sure that the cable is not old or that the inside of the connector is Index not short-circuited. > > Troubleshooting Broadcast reception > Block noise or an error message appears and you cannot watch broadcasts. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_02.html[2/4/2020 12:02:58 PM]...
Page 352 [Picture] — [Motion] — [Motionflow] — [Off]. Index Related topics Distorted picture./The screen flickers. Check these things first to troubleshoot your TV reception. > > Troubleshooting Broadcast reception > Ghosting or double images appear. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_03.html[2/4/2020 12:03:01 PM]...
Page 353 Related topics Check these things first to troubleshoot your TV reception. > > Troubleshooting Broadcast reception > Only snow noise or a black picture appears on the screen. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_04.html[2/4/2020 12:03:04 PM]...
Page 354 Related topics Check these things first to troubleshoot your TV reception. > > Troubleshooting Broadcast reception > There is picture or sound noise when viewing an analog TV channel. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_05.html[2/4/2020 12:03:07 PM]...
Page 355 Contact the broadcaster for transmission details. Troubleshooting Related topics Index Check these things first to troubleshoot your TV reception. > > > Troubleshooting Broadcast reception Some channels are blank. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_06.html[2/4/2020 12:03:10 PM]...
Page 356 TV to check if the reception is improved. Related topics Check these things first to troubleshoot your TV reception. > > Troubleshooting Broadcast reception > Poor reception or poor picture quality with digital broadcasts. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_07.html[2/4/2020 12:03:13 PM]...
Page 357 Check these things first to troubleshoot your TV reception. Index You cannot receive or select channels. Some digital cable channels are not displayed. > > Troubleshooting Broadcast reception > You cannot view digital channels. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_08.html[2/4/2020 12:03:16 PM]...
Page 358 Set to receive and select cable channels. Related topics Some channels are blank. You cannot view digital channels. > > Troubleshooting Broadcast reception > You cannot receive or select channels. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_11.html[2/4/2020 12:03:19 PM]...
Page 359 Related topics Check these things first to troubleshoot your TV reception. You cannot view digital channels. > > Troubleshooting Broadcast reception > Some digital cable channels are not displayed. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_12.html[2/4/2020 12:03:22 PM]...
Page 360 Index Related topics Check these things first to troubleshoot your TV reception. > > Troubleshooting Broadcast reception > Broadcast HD formats have poor quality. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-04_13.html[2/4/2020 12:03:25 PM]...
Page 361 Remove the headphones or disconnect the Bluetooth audio device. Related topics No audio or low audio with a home theater system. > > > Troubleshooting Sound No sound but good picture. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_01.html[2/4/2020 12:03:28 PM]...
Page 362 Keep the antenna cable away from other connecting cables. To avoid TV interference, make sure to use an undamaged antenna Troubleshooting cable. Index Related topics Distorted sound. > > > Troubleshooting Sound Audio noise. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_02.html[2/4/2020 12:03:31 PM]...
Page 363 AUDIO OUT (OPTICAL) may not provide an audio signal. Related topics Audio noise. Connecting an audio system > > Troubleshooting Sound > No audio or low audio with a home theater system. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_03.html[2/4/2020 12:03:34 PM]...
Page 364 Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be available depending on your region/country.) Related topics Audio noise. > > > Troubleshooting Sound Distorted sound. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_04.html[2/4/2020 12:03:36 PM]...
Page 365 Help Guide | You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers. Help Guide Search Getting Started > > Troubleshooting Sound > You want to output sound from both the headphones/Bluetooth audio Watching TV device/audio system and the TV speakers.
Page 366 Help Guide | You want to output sound from both the headphones/Bluetooth audio device/audio system and the TV speakers. E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_09.html[2/4/2020 12:03:39 PM]...
Page 367 Help Guide | You are concerned about a delay between the picture and sound. Help Guide Search Getting Started > > Troubleshooting Sound > You are concerned about a delay between the picture and sound. Watching TV Print You are concerned about a delay Using the TV with Other Devices between the picture and sound.
Page 368 Help Guide | You are concerned about a delay between the picture and sound. E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_10.html[2/4/2020 12:03:42 PM]...
Page 369 Press the HOME button, then select [Settings] — [Display & Sound] — [Audio output] — [Pass through mode] — [Off]. > > Troubleshooting Sound > No TV sounds such as operation sound or audio response. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_11.html[2/4/2020 12:03:45 PM]...
Page 370 [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system] Enable the audio system’s eARC feature. Related topics Connecting an audio system > > Troubleshooting Sound > You cannot establish an eARC connection. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_12.html[2/4/2020 12:03:48 PM]...
Page 371 When [Pass through mode] is set to [Auto] > > Troubleshooting Sound > You cannot use voice search with the Google Assistant* with the built-in MIC (only TVs with a built-in MIC). Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_13.html[2/4/2020 12:03:51 PM]...
Page 372 [Settings] — [TV center speaker mode] in [Display & Sound] — [Audio output]. > > Troubleshooting Sound > You can hear a slight noise from the TV speakers (only models with TV center speaker mode). Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-05_14.html[2/4/2020 12:03:54 PM]...
Page 373 Keep devices that emit RF interference (such as microwaves) away from the TV and wireless router, or turn off such devices. Audio is not output for videos without audio. Hint For more information, please visit the Sony support website. Support Site file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-06_01.html[2/4/2020 12:03:57 PM]...
Page 374 Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network > > Troubleshooting Network (Internet/home)/apps > The picture and/or sound quality from streaming apps is poor. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-06_01.html[2/4/2020 12:03:57 PM]...
Page 375 [Settings] — [Network & Internet] — [Home network] — [Server diagnostics]. Related topics Home network features The TV cannot connect to the Internet/Network. > > Troubleshooting Network (Internet/home)/apps > Your TV cannot connect to the server. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-06_07.html[2/4/2020 12:04:00 PM]...
Page 376 Contact your Internet service provider for router/modem settings. Try using apps later. The app content provider’s server may be out of service. Hint For more information, please visit the Sony support website. Support Site Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network >...
Page 377 Help Guide | You can connect to the Internet, but not to certain apps and services. E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-06_09.html[2/4/2020 12:04:03 PM]...
Page 378 Help Guide | The TV cannot be turned off using the remote control. Help Guide Search Getting Started > > Troubleshooting Power > The TV cannot be turned off using the remote control. Watching TV Print The TV cannot be turned off using Using the TV with Other Devices the remote control.
Page 379 Help Guide | The TV cannot be turned off using the remote control. > > Troubleshooting Power > The TV cannot be turned off using the remote control. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-08_05.html[2/4/2020 12:04:06 PM]...
Page 380 The screen may have been turned off due to [Screen saver] settings. Troubleshooting (Except for Brazilian models) Check if [Auto shut-off] in [Power] is activated. Index Related topics Timers > > > Troubleshooting Power The TV turns off automatically. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-08_01.html[2/4/2020 12:04:10 PM]...
Page 381 Disable the [TV auto power on] setting in [BRAVIA Sync settings]. Settings Related topics Troubleshooting BRAVIA Sync-compatible devices Timers Index > > > Troubleshooting Power The TV turns on automatically. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-08_02.html[2/4/2020 12:04:12 PM]...
Page 382 [Device Preferences] — [Retail mode settings]. Disable [Picture reset mode]. > > Troubleshooting Power > After turning on the TV, it turns off immediately. (only models equipped with an OLED panel) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-08_04.html[2/4/2020 12:04:16 PM]...
Page 383 Help Guide | The TV does not turn on. Help Guide Search Getting Started > > > Troubleshooting Power The TV does not turn on. Print Watching TV The TV does not turn on. Using the TV with Other Devices Perform the procedures in the order below until the problem is solved.
Page 384 Related topics The remote control does not operate. If a full reset (restart) of the TV is required > > > Troubleshooting Power The TV does not turn on. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-08_03.html[2/4/2020 12:04:19 PM]...
Page 385 — the HDMI input you want to set. Related topics Using the TV with Other Devices > > Troubleshooting Connected devices > No picture from a connected device. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_01.html[2/4/2020 12:04:21 PM]...
Page 386 Check the cable connection. Troubleshooting Related topics Using the TV with Other Devices Index > > Troubleshooting Connected devices > You cannot select a connected device in the Home Menu. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_02.html[2/4/2020 12:04:25 PM]...
Page 387 TV. Index > > Troubleshooting Connected devices > Certain programs on digital sources display a loss of detail. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_03.html[2/4/2020 12:04:28 PM]...
Page 388 Index Related topics No picture from a connected device. > > Troubleshooting Connected devices > Photo images or folders take time to display. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_04.html[2/4/2020 12:04:31 PM]...
Page 389 TV. Index Related topics BRAVIA Sync-compatible devices > > Troubleshooting Connected devices > You cannot find a connected BRAVIA Sync HDMI device. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_05.html[2/4/2020 12:04:34 PM]...
Page 390 Press the TV button, then select [Remote control] — [Power (STB)]. > > Troubleshooting Connected devices > You cannot turn off the cable/satellite box using the TV's remote control. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_19.html[2/4/2020 12:04:37 PM]...
Page 391 Help Guide | An external device (such as a cable/satellite box) cannot be controlled via the IR Blaster or the TV's remote control. (IR Blaster compatible models or c... Help Guide Search Getting Started > > Troubleshooting Connected devices > An external device (such as a cable/satellite box) cannot be controlled via the IR Watching TV Blaster or the TV's remote control.
Page 392 Help Guide | An external device (such as a cable/satellite box) cannot be controlled via the IR Blaster or the TV's remote control. (IR Blaster compatible models or c... Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_08.html[2/4/2020 12:04:40 PM]...
Page 393 All the folders/files may not be displayed depending on the system Troubleshooting status. Index Related topics Supported files and formats > > Troubleshooting Connected devices > Some media files in the USB device or server are not displayed. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_09.html[2/4/2020 12:04:43 PM]...
Page 394 When multiple Bluetooth devices are connected to the TV, the quality of Bluetooth communication may deteriorate. Related topics Bluetooth devices > > Troubleshooting Connected devices > Operation cuts out, or a device does not work. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_11.html[2/4/2020 12:04:46 PM]...
Page 395 Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards. Index > > Troubleshooting Connected devices > Some paid content cannot be played. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-09_15.html[2/4/2020 12:04:49 PM]...
Page 396 USB storage device . How the LED lights up Refer to for details. > > Troubleshooting > The illumination LED sometimes lights up. (only TVs with an illumination LED) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-13_01.html[2/4/2020 12:04:52 PM]...
Page 397 Help Guide | You want to disable the LED so that it does not light up or blink. Help Guide Search Getting Started > > Troubleshooting > You want to disable the LED so that it does not light up or blink. Watching TV Print You want to disable the LED so that...
Page 398 Help Guide | You want to disable the LED so that it does not light up or blink. > > Troubleshooting > You want to disable the LED so that it does not light up or blink. Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-13_03.html[2/4/2020 12:04:55 PM]...
Page 399 Reboot the TV by disconnecting the AC power cord from the TV for two Troubleshooting minutes, then turn on the TV. If the problem persists, disconnect the AC power cord, and contact Sony Index Customer Support with the number of times the LED/the illumination LED flashes.
Page 400 Other supported files and formats Music Videos Audio sampling rates (for videos) External subtitles > > Using the TV with Other Devices USB devices > > Supported files and formats Photos Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01-03_01.html[2/4/2020 12:05:02 PM]...
Page 401 Help Guide | Music Help Guide Search Getting Started > > Using the TV with Other Devices USB devices > > Supported files and formats Music Watching TV Print Music Using the TV with Other Devices Connecting to a Network Use case : USB / Home Network Settings Troubleshooting...
Page 402 Help Guide | Music Extension: *.ogg Description Sampling Rate Vorbis 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k Other Description Sampling Rate LPCM 32k / 44.1k / 48k Extension: *.mp3 Description Sampling Rate MP1L1 / MP1L2 / MP1L3 / MP2L1 / MP2L2 32k / 44.1k / 48k MP2L3 16k / 22.05k / 24k...
Page 403 Other supported files and formats Photos Videos Audio sampling rates (for videos) External subtitles > > Using the TV with Other Devices USB devices > > Supported files and formats Music Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01-03_02.html[2/4/2020 12:05:05 PM]...
Page 404 Help Guide | Videos Help Guide Search Getting Started > > Using the TV with Other Devices USB devices > > Supported files and formats Videos Watching TV Print Videos Using the TV with Other Devices Connecting to a Network Use case : USB / Home Network Settings MPEG1 (*.mpg / *.mpe / *.mpeg)
Page 405 Help Guide | Videos MPEG1L1 / MPEG1L2 / AAC-LC / HE-AAC v1 / HE- Audio Codec AAC v2 / AC3 / E-AC3 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max. Frame Rate Extension : *.m2ts / *.mts Subtitle Type : External AVC / H.264 BP@L3, MP@L4.2, Video Codec (Profile@Level)
Page 406 Help Guide | Videos 3840x2160@60p / 1920x1080@120fps Max. Frame Rate HEVC / H.265 MP@L5.1, Video Codec (Profile@Level) Main10@L5.1 AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / AC4 / E- Audio Codec 3840x2160 / QCIF (176x144) Max. / Min. Resolution 3840x2160@60p / 1920x1080@120fps Max.
Page 407 Help Guide | Videos DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE- Audio Codec AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max. Frame Rate AVC / H.264 BP@L3, MP@L4.2, Video Codec (Profile@Level) HP@L4.2...
Page 408 Help Guide | Videos Main10@L5.1 DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE- Audio Codec AAC v2 3840x2160 / QCIF (176x144) Max. / Min. Resolution 3840x2160@60p / 1920x1080@120fps Max. Frame Rate 3gpp (*.3gp / *.3g2) Subtitle Type : External MPEG4 SP@L6, ASP@L5, Video Codec (Profile@Level)
Page 409 Help Guide | Videos AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE) 1920x1080 / QCIF (176x144) Max. / Min. Resolution 1920x1080@30fps / 1280x720@60fps Max.
Page 410 Help Guide | Videos Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01-03_03.html[2/4/2020 12:05:08 PM]...
Page 411 Help Guide | Audio sampling rates (for videos) Help Guide Search Getting Started > > Using the TV with Other Devices USB devices > > Supported files and formats Audio sampling rates (for videos) Watching TV Print Audio sampling rates (for videos) Using the TV with Other Devices Connecting to a Network Audio Codec...
Page 412 Help Guide | Audio sampling rates (for videos) External subtitles > > Using the TV with Other Devices USB devices > > Supported files and formats Audio sampling rates (for videos) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01-03_04.html[2/4/2020 12:05:12 PM]...
Page 413 Other supported files and formats Photos Music Videos Audio sampling rates (for videos) > > Using the TV with Other Devices USB devices > > Supported files and formats External subtitles Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/04-01-03_05.html[2/4/2020 12:05:15 PM]...
Page 414 Help Guide | “Sound” advanced settings Help Guide Search Getting Started > > Getting Started Basic Operations > Changing the picture and sound quality to your preferences Watching TV > “Sound” advanced settings Print Using the TV with Other Devices “Sound”...
Page 415 HE‑AAC audio level Related topics Adjusting the sound quality > > Getting Started Basic Operations > Changing the picture and sound quality to your preferences > “Sound” advanced settings Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/01-03-09_04.html[2/4/2020 12:05:18 PM]...
Page 416 > OLED panel (only models equipped with an OLED panel) > The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02-31_01.html[2/4/2020 12:05:21 PM]...
Page 417 Picture (quality)/screen > OLED panel (only models equipped with an OLED panel) > The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02-31_05.html[2/4/2020 12:05:24 PM]...
Page 418 Troubleshooting Picture (quality)/screen > OLED panel (only models equipped with an OLED panel) > A white line appears on the screen. (only models equipped with an OLED panel) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02-31_03.html[2/4/2020 12:05:27 PM]...
Page 419 Help Guide | A message about running panel refresh is displayed. (only models equipped with an OLED panel) Help Guide Search Getting Started > > Troubleshooting Picture (quality)/screen > OLED panel (only models equipped with an OLED panel) Watching TV >...
Page 420 Picture (quality)/screen > OLED panel (only models equipped with an OLED panel) > A message about running panel refresh is displayed. (only models equipped with an OLED panel) Go to page top E-180-100-12(1) Copyright 2020 Sony Corporation file:///C/Users/1000025409/Desktop/HTML_PDF%20Files/Help_E180100121_XBR43X800H_EN/E180100121.w/en-003/08-02-31_04.html[2/4/2020 12:05:30 PM]...

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