Frequently Asked Questions - Philips HR1378/90 User Manual

Remove the plastic cover.
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To remove the batteries from the housing,
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pull at the plastic loop that sticks out from
the inside of the appliance.
Disconnect the battery connectors.
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8 Guarantee
if you need service or information or if you have a
problem, please visit the Philips website at
www.philips.com or contact the Philips Consumer
Care Centre in your country (you find its phone
number in the worldwide guarantee leaflet).
if there is no Consumer Care Centre in your
country, go to your local Philips dealer.
9 Frequently asked
questions
This chapter lists the questions most frequently
asked about the hand blender. if you cannot find
the answer to your question, please contact the
Customer Care Centre in your country.
General:
Why doesn't the appliance work?
• The batteries may be empty. Recharge the
batteries (see chapter 'Getting started', section
'Charging your hand blender').
• The safety switch may not work properly. in
this case, it is not possible to switch on the
appliance and the charging lights flash red. Set
the safety switch to the off (upper) position and
switch on the appliance again. if the appliance
still does not work after you have set the safety
switch to the off position, contact your Philips
dealer or a service centre authorised by Philips.
• The overheat protection may have switched off
the appliance because the motor is too hot. The
charging lights light up red for 16 seconds. Let
the appliance cool down before you continue
to use it. if the appliance still does not work,
contact your Philips dealer or a service centre
authorised by Philips.
Why does the appliance suddenly stop working?
Some hard ingredients may block the blades.
Release the on/off button, detach the motor unit
and remove the ingredients that block the blades.
Charging:
Why do the charging lights flash red?
The safety switch does not work properly. in this
case, it is not possible to switch on the appliance
and the charging lights flash red. Set the safety
switch to the off (upper) position and switch
on the appliance again. if the appliance still does
not work after you have set the safety switch to
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