Storage And Service - Tripp Lite SmartPro AGSM7715 Series Owner's Manual

Storage and Service

Storage
Before storing your UPS, turn it completely OFF. With the UPS ON and receiving utility power,
press and hold the "ON/OFF/STANDBY" button for one second (an alarm will beep once briefly
after the interval has passed). Then unplug the UPS from the wall outlet. If you store your
UPS for an extended period of time, recharge the UPS batteries once every three months by
plugging the UPS into a wall outlet and allowing it to charge for 12 hours. When finished
charging, unplug the UPS and place it back in storage.
Note: After plugging in the UPS, it will automatically begin charging its batteries, but power will not be
supplied to its outlets (see Quick Installation section). If you leave your UPS batteries discharged for an
extended period of time, they will suffer a permanent loss of capacity.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of
Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For more
information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit's model and
serial numbers, along with other general purchaser information. The RMA number, along
with shipping instructions will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or
an authorized Tripp Lite service center must have transportation charges prepaid. Mark
the RMA number on the outside of the package. If the product is within its warranty
period, enclose a copy of your sales receipt. Return the product for service using an
insured carrier to the address given to you when you request the RMA.
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