Dell G5 5090 Service Manual
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Dell G5 5090 Service Manual

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G5 5090
Service Manual
Regulatory Model: D28M
Regulatory Type: D28M002

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Summary of Contents for Dell G5 5090

  • Page 1 G5 5090 Service Manual Regulatory Model: D28M Regulatory Type: D28M002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working inside your computer....................... 6 Safety instructions.................................6 Before working inside your computer..........................6 Before you begin ................................7 Electrostatic discharge—ESD protection.......................... 7 ESD field service kit ................................7 Transporting sensitive components............................ 8 After working inside your computer............................9 2 Removing and installing components.................... 10 Inside view of your computer.............................
  • Page 4 Coin-cell battery.................................. 36 Removing the coin-cell battery............................36 Installing the coin-cell battery............................37 Power-supply unit................................38 Removing the power-supply unit..........................38 Installing the power-supply unit........................... 40 Processor fan and heat-sink assembly..........................43 Removing the processor fan and heat-sink assembly....................43 Installing the processor fan and heat-sink assembly....................44 Processor....................................45 Removing the processor...............................45 Installing the processor..............................
  • Page 5 System error messages............................... 81 Recovering the operating system............................81 Flashing BIOS (USB key)..............................82 Flashing the BIOS................................82 WiFi power cycle................................. 82 Flea power release................................83 Enabling Intel Optane memory............................83 Disabling Intel Optane memory............................83 6 Getting help and contacting Dell....................85 Contents...

  • Page 6: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Before You Begin

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Status Released Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 9: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2.

  • Page 10: Removing And Installing Components

    Identifier GUID-1D695DC0-A0B9-4AC2-949F-A925B5851C37 Status Released Removing and installing components Identifier GUID-B294B42B-4C9C-4A1D-9D98-B04F714B4D12 Status Released Inside view of your computer NOTE: The appearance of heat sink differs depending on the graphics configuration you ordered. Figure 1. Inside view of your computer 1. 3.5-inch hard drive assembly 2.

  • Page 11: System-Board Components

    Identifier GUID-96AE0A8E-D2E1-42C4-9E12-5B0574E529EA Status Released System-board components Figure 2. System-board components 1. wireless-card slot 2. hard-drive data cable connector (SATA0) 3. hard-drive power cable connector (SATA PWR) 4. coin-cell battery 5. power-supply unit cable connector 6. graphics-card slot 7. solid-state drive connector (m.2 PCIe SSD) 8.

  • Page 12: Recommended Tools

    16. memory-module slot (DIMM2) 17. front LED cable connector (PWR SW) Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A Status Released Screw list NOTE:...

  • Page 13: Left-Side Cover

    Component Secured to Screw type Quantity Screw image System board Chassis #6-32 System board Chassis #6-32 Identifier GUID-E9D0D744-F098-486A-9576-4EEEC69CDCD7 Status Released Left-side cover Identifier GUID-DAF26955-9CE3-4385-BE9A-B386DD58CE6A Status Released Removing the left-side cover Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 14: Installing The Left-Side Cover

    2. Using the tab on the left-side cover, slide and lift the left-side cover off the chassis. Identifier GUID-5D94D79F-7013-425B-8BFA-518E417B56EB Status Released Installing the left-side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the left-side cover and provides a visual representation of the installation procedure.

  • Page 15: Light Bar

    Identifier GUID-545CA604-17B6-4170-A9A8-90BFD6E1B0B0 Status Released Light bar Identifier GUID-5C92BCEC-628B-4F5F-B342-C1EFEE2067E0 Status Released Removing the light bar Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the light bar and provides a visual representation of the removal procedure. Steps 1.

  • Page 16: Installing The Light Bar

    2. Remove the light-bar cable from the routing guides. 3. Remove the screw (#6-32) that secures the light bar to the chassis and lift the light bar off the tab. 4. Release the tab on the other end of light bar from the slot on the chassis. 5.

  • Page 17: Front Cover

    3. Connect the light bar cable to its connector on the system board. Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Identifier GUID-39973F09-265E-45B1-8DC7-BB1C951C625D Status Released Front cover Identifier GUID-8A522B68-98BC-430D-BBC0-C06668823D85 Status Released Removing the front cover Prerequisites 1.

  • Page 18: Installing The Front Cover

    2. Gently pry and release the front-cover tabs sequentially from the top. 3. Move the front cover outward from the chassis. 4. Disconnect the front-LED cable from the connector on the front cover. Identifier GUID-03D5186C-15D4-486A-A02A-C2CD5A75BDBD Status Released Installing the front cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 19: 2.5-Inch Hard Drive

    Identifier GUID-48E04E13-AE09-46CA-9395-A522584DB9B8 Status Released 2.5-inch hard drive Identifier GUID-623BEBCD-96B3-4CD0-88B9-3851BFA834D6 Status Released Removing the 2.5-inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the 2.5-inch hard-drive assembly and provides a visual representation of the removal procedure.

  • Page 20: Installing The 2.5-Inch Hard Drive

    Steps 1. Disconnect the data and power cables from the hard drive. 2. Press the release tabs on the hard-drive carrier and slide the hard-drive assembly out of the hard-drive cage. 3. Pry the hard-drive carrier to release the tabs on the assembly from the slots on the hard drive. 4.

  • Page 21: 3.5-Inch Hard Drive

    Steps NOTE: Note the orientation or the SATA connector marking on the hard drive to replace it correctly. Place the hard drive into the hard-drive carrier and align the tabs on the carrier with the slots on the hard drive. 2.

  • Page 22: Removing The 3.5-Inch Hard Drive

    Identifier GUID-CE539424-4595-4349-AC51-BD281659ED48 Status Released Removing the 3.5-inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the 3.5-inch hard-drive assembly and provides a visual representation of the removal procedure.

  • Page 23: Installing The 3.5-Inch Hard Drive

    6. Lift the hard-drive assembly away from the chassis. 7. Remove the four screws (#6-32) that secure the the hard drive to the hard-drive cage. 8. Slide the hard drive from the hard-drive cage. Identifier GUID-85DB53B6-6327-41E1-9C2B-E3E587774479 Status Released Installing the 3.5-inch hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 24: Chassis Fan

    4. Using the alignment post, align the screw hole on the hard-drive assembly with the screw hole on the chassis. 5. Route the power cable and data cable through the routing guides on the hard-drive assembly and connect the cables to the hard drive.

  • Page 25: Installing The Chassis Fan

    4. Remove the fan off the chassis. Identifier GUID-4C1D64DC-157D-4048-8528-59A88A030C7C Status Released Installing the chassis fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the chassis fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 26: Memory Modules

    2. Route the rubber grommets through the slots on fan and pull the rubber grommets until the fan snaps into position. 3. Connect the fan cable to the system board. Next steps 1. Install the light bar. 2. Install the left-side cover.

  • Page 27: Installing The Memory Modules

    Steps 1. Lay the chassis on the right side. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot. 3. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot. NOTE: Repeat step 2 to step 4 to remove any other memory modules installed in your computer.

  • Page 28: Wireless Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Insert the memory module into the memory-module connector until the memory module snaps into position and the securing clip locks in place. NOTE: The securing clips return to the locked position.

  • Page 29: Installing The Wireless Card

    3. Remove the 3.5-inch hard drive. About this task The following images indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Remove the screw (M2x3) that secures the wireless card to the system board. 3.
  • Page 30 NOTE: To avoid damage to the wireless card, do not place any cables under it. About this task The following images indicate the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

  • Page 31: Solid-State Drive/Intel Optane

    Next steps 1. Install the 3.5-inch hard drive. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer. Identifier GUID-1C622BA0-DC4F-4B77-8AD0-153BD9C5F567 Status Released Solid-state drive/Intel Optane Identifier GUID-0F45212A-7635-49C0-B9CD-C7E4D90E3EC8 Status Released Removing the solid-state drive/Intel Optane Prerequisites NOTE: You need to disable the Intel Optane memory before removing Intel Optane from your computer.

  • Page 32: Installing The Solid-State Drive/Intel Optane

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane to the system board. 2. Slide and lift the solid-state drive/Intel Optane from the M.2 card slot on the system board. Identifier GUID-F592144F-AFDC-4277-8344-374DDB56523F Status Released Installing the solid-state drive/Intel Optane Prerequisites CAUTION: Solid-state drives are fragile.
  • Page 33 Steps 1. Locate the notch on the solid-state drive/Intel Optane. 2. Align the notch on the solid-state drive/Intel Optane with the tab on the M.2 card slot. 3. Slide the solid-state drive/Intel Optane into the M.2 card slot on the system board. 4.

  • Page 34: Graphics Card

    Identifier GUID-5A806E3E-047F-4BAD-9DEE-DE3EAEE17033 Status Released Graphics card Identifier GUID-5EA1BD4A-EB77-4ACA-826A-7B6873E821A4 Status Released Removing the graphics card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the graphics card and provides a visual representation of the removal procedure. Steps 1.

  • Page 35: Installing The Graphics Card

    2. Locate the graphics card (PCI-Express). 3. Disconnect the power cables from the graphics card and remove them from the routing guides on the graphics -card support bracket. NOTE: This step is applicable only for computers that are shipped with a graphics-card support bracket. 4.

  • Page 36: Coin-Cell Battery

    After working inside your computer, follow the instructions After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 37: Installing The Coin-Cell Battery

    Steps 1. Lay the computer on the right side. 2. Using your finger, push the coin-cell battery-release lever on the coin-cell battery socket to release the coin-cell battery out of the socket. 3. Remove the coin-cell battery. Identifier GUID-15487FD4-FEAB-4D7A-B067-E7B5DEE0C427 Status Released Installing the coin-cell battery Prerequisites...

  • Page 38: Power-Supply Unit

    Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket. Next steps 1. Install the graphics card. 2. Install the left-side cover. 3. Follow the procedure in After working inside your computer.
  • Page 39 Removing and installing components...

  • Page 40: Installing The Power-Supply Unit

    Steps 1. Lay the computer on the right side. 2. Remove the two screws (#6-32) that secure the power-supply unit cover to the chassis. NOTE: Only the computer with clear doors are shipped with power-supply unit cover. This step is applicable only for computers shipped with power-supply unit cover.
  • Page 41 Removing and installing components...
  • Page 42 Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board. 3.

  • Page 43: Processor Fan And Heat-Sink Assembly

    3. Install the left-side cover. 4. Follow the procedure in After working inside your computer. Identifier GUID-144718DC-52F6-4737-BAE2-BEE6BE85E996 Status Released Processor fan and heat-sink assembly Identifier GUID-F6A51655-FD8C-4150-8CBF-78BAF14A762A Status Released Removing the processor fan and heat-sink assembly Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 44: Installing The Processor Fan And Heat-Sink Assembly

    Steps 1. Disconnect the processor-fan cable from the system board. 2. In the reverse sequential order (4->3->2->1), loosen the captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Identifier GUID-C8D76B0A-9B29-4471-8C47-D06989380E7A Status...

  • Page 45: Processor

    Next steps 1. Install the left-side cover. 2. Follow the procedure in After working inside your computer. Identifier GUID-CA447DD8-2E2F-41C3-AB86-5E82BB744D6A Status Released Processor Identifier GUID-13F3DC8B-07C4-45A5-A2E8-F3C3F3F64311 Status Released Removing the processor Prerequisites 1. Follow the procedure in Before working inside your computer. 2.

  • Page 46: Installing The Processor

    Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
  • Page 47 Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of the processor are higher than the others, the processor is not seated properly.

  • Page 48: Vr Heat Sink

    Identifier GUID-38F51F10-D0BE-4003-968E-FCD44D96B684 Status Released VR heat sink Identifier GUID-D15B0A27-8433-46B8-B8F1-DA86C922E4AB Status Released Removing the VR heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 49: Installing The Vr Heat Sink

    2. Lift the VR heat sink off the system board. Identifier GUID-39948DB5-7968-443E-9BBA-BC632FB9F03F Status Released Installing the VR heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the VR heat sink and provides a visual representation of the installation procedure. Steps 1.

  • Page 50: Led Daughter Board

    Identifier GUID-3AC1585B-34E2-40B4-9C26-E98CDE685DB3 Status Released LED daughter board Identifier GUID-CA0C60A7-925F-4C6A-81D8-005A32B0403C Status Released Removing the LED daughter board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the left-side cover. About this task The following images indicate the location of the LED daughter board and provides a visual representation of the removal procedure. Steps 1.

  • Page 51: System Board

    About this task The following images indicate the location of the LED daughter board and provides a visual representation of the removal procedure. Steps 1. Slide the LED daughter board in place on the system board. 2. Replace the screw (M2x3) that secures the LED daughter board to the system board. 3.
  • Page 52 2. Remove the left-side cover. 3. Remove the light bar. 4. Remove the front cover 5. Remove the memory modules. 6. Remove the wireless card. 7. Remove the solid-state drive/Intel Optane. 8. Remove the graphics card. 9. Remove the coin-cell battery.
  • Page 53 7. solid-state drive connector (m.2 PCIe SSD) 8. chassis-fan cable connector (FAN SYS) 9. processor 10. processor-power cable connector (ATX CPU1) 11. processor-power cable connector (ATX CPU) 12. processor-fan cable connector (FAN CPU) 13. memory-module slot (DIMM3) 14. memory-module slot (DIMM1) 15.
  • Page 54 NOTE: Note the routing of all cables as you remove them so that you can route them correctly after you replace the system board. For information on system-board connectors, see “System-board components”. Removing and installing components...

  • Page 55: Installing The System Board

    NOTE: Note the routing of all cables as you remove them so that you can route them correctly after you replace the system board. For information on system-board connectors, see “System-board components”. Steps 1. Lay the computer on the right side. 2.
  • Page 56 About this task Figure 4. System-board components 1. wireless-card slot 2. hard-drive data cable connector (SATA0) 3. hard-drive power cable connector (SATA PWR) 4. coin-cell battery 5. power-supply unit cable connector 6. graphics-card slot 7. solid-state drive connector (m.2 PCIe SSD) 8.
  • Page 57 Removing and installing components...
  • Page 58 Steps 1. Slide the back I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the screw (M2x4) that secures the system board to the chassis. 3.
  • Page 59 Next steps 1. Install the LED daughter board. 2. Install the processor. 3. Install the processor fan and heat-sink assembly. 4. Install the coin-cell battery. 5. Install the graphics card. 6. Install the solid-state drive/Intel Optane. 7. Install the wireless card.

  • Page 60: Device Drivers

    Downloading the audio driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 61: Downloading The Usb Driver

    2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads.

  • Page 62: Downloading The Wifi Driver

    Downloading the WiFi driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 63: Downloading The Network Driver

    Downloading the network driver Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 64: System Setup

    Identifier GUID-4D6759B1-4017-4F54-87E6-9153B9D6E101 Status Released System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Topics: • System setup • BIOS overview • Entering BIOS setup program • Navigation keys •...

  • Page 65: Navigation Keys

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...
  • Page 66 General-System Information Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed.
  • Page 67 General-System Information Video Controller Displays the video controller type of the computer. Audio Controller Displays the audio controller information of the computer. Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Boot Sequence Boot Sequence Displays the boot sequence.
  • Page 68 System Configuration Enable rear USB Port Enable or disable the rear USB ports. Front USB Configuration Enable or disable the front USB ports. Rear USB Configuration Enable or disable the rear USB ports. Thunderbolt Adapter Configuration Enable or disable Thunderbolt technology support. Auto switch Enable or disable the auto switch.
  • Page 69 Security PPI ByPass for Clear Command Enable or disable the TPM Physical Presence Interface (PPI). When enabled, this setting will allow the OS to skip BIOS PPI user prompts when issuing the Clear command. Changes to this setting take effect immediately.Default: Disabled Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software.
  • Page 70 Create a system Asset Tag. SERR Messages Enable or disable SERR messages. Dell development configuration Enable or disable Dell development configuration. BIOS Downgrade Control flashing of the system firmware to previous revisions. Data Wipe Enable to securely erase data from all internal storage devices.

  • Page 71: System And Setup Password

    Display BIOS events. Table 13. System setup options—SupportAssist System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. Identifier GUID-859887F0-B1B4-4530-855E-100D4FDE930A Status Released System and setup password Table 14.

  • Page 72: Deleting Or Changing An Existing System Setup Password

    4. Press Esc and a message prompts you to save the changes. 5. Press Y to save the changes. The computer reboots. Identifier GUID-3D32F643-EE78-4538-9D89-34BDFB68E9F1 Status Released Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password.

  • Page 73: Clearing Bios (System Setup) And System Passwords

    5. Install the graphics card. 6. Install the left-side cover. Identifier GUID-5731AF4C-632C-476A-BAD1-57D0842DE27E Status Released Clearing BIOS (System Setup) and System passwords About this task CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer. Steps 1. Remove the left-side cover.
  • Page 74 5. Install the graphics card. 6. Install the left-side cover. System setup...

  • Page 75: Troubleshooting

    Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 76: Diagnostics

    Identifier GUID-418CA404-DCE7-4FA9-B06C-7BA45BB29B76 Status Released Diagnostics The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode. However, if the computer fails the POST, the computer emits a series of LED codes during the start-up.

  • Page 77: System Diagnostic Lights

    Amber LED state White LED state System state Description BIOS state 2 BIOS Post code (Old LED pattern 0010) CPU config or CPU failure. BIOS state 3 BIOS Post code (Old LED pattern 0011) MEM config in process. Appropriate mem modules detected but failure has occurred.

  • Page 78: Diagnostic Error Messages

    One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue.
  • Page 79 Shut down the computer, remove the hard drive, and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
  • Page 80 The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 81: System Error Messages

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 82: Flashing Bios (Usb Key)

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 83: Flea Power Release

    5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Identifier GUID-8CEF1F7A-1327-43EB-9E2E-8EC169AEFE4A Status Released Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.
  • Page 84 NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory. The Disable option will be grayed out. 4. Click Yes if you accept the warning. The disabling progress is displayed. 5.

  • Page 85: Getting Help And Contacting Dell

    GUID-79104453-0F4A-4408-A5D4-44ABDDD02CAE Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com...

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