Other Information; Troubleshooting - Sony KDL-26M3000, KDL-26ML130, KDL-32M3000, KDL-32ML130, KDL-37M3000 Operating Instructions Manual

Other Information

Troubleshooting

If you have additional questions, service needs,
or required technical assistance related to the use
of your Sony TV, please visit our website or call
one of the following numbers:
Condition
No picture.
No picture.
Cannot receive any channels.
TV is locked to one channel.
Cannot receive or select channels.
The TV turns off automatically.
No picture from some video
sources.
Poor picture.
Double images or ghosts.
Only snow and noise appear on the
screen.
Dotted lines or stripes.
No color/Dark picture/Color is not
correct/The picture is too bright.
38
Explanation/Solution
❑
Confirm your external inputs list and make sure you select TV
(Cable/Antenna channels). See page 26 for more details.
❑
Perform Auto program to add receivable channels that are not presently in
the TV's memory (page 30).
❑
Make sure the power cord is connected securely.
❑
Turn on the power of the TV.
❑
Check antenna/cable connections.
❑
Perform Auto Program to add receivable channels that are not presently in the
TV's memory (page 30).
❑
Perform Auto Program to add receivable channels that are not presently in the
TV's memory (page 30).
❑
To receive or select cable channels, make sure that Cable in Channel settings
is set to On. To receive or select UHF channels over an antenna, make sure
Cable is set to Off. Perform Auto Program to add receivable channels that are
not presently in the TV's memory (page 30).
❑
Check if Sleep is activated, or confirm the Duration setting of Timer. (page
36).
❑
If there is no signal, the TV will turn off automatically.
❑
Check the connection between the optional video equipment and the TV.
❑
Press on the remote control (page 21).
❑
Press on the remote control. Select your desired input from the External
MENU
Inputs list.
❑
Check antenna/cable connections.
❑
Check the antenna location and direction.
❑
Check if the antenna is broken or bent.
❑
Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
❑
Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
❑
If using 300 ohm twin lead, move the excess lead away from the TV or try using
75 ohm coaxial cable instead.
❑
Press to select the desired picture mode (page 21).
❑
Adjust the Picture Mode options in the Picture menu (page 28).
http://www.sony.com/tvsupport
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support