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Troubleshooting Problems with Wireless LAN Connections
Factors such as electromagnetic interference can result in disconnection, recording or playback
stopping, and other similar problems. In such a case, please try to resolve the problem using the
following countermeasures.
The term "access point" below refers to any device that can function as a router.
NOTE
Countermeasure
Change the Wi-Fi channel being
used.
Stop using Wi-Fi on other
devices connected to the same
access point.
Change to Connection H
(connection not via an access
point).
Turn off any electrical products
generating electromagnetic
interference.
Move closer to the access point.
Move the instrument slightly
away from the access point.
Turn off Bluetooth on iOS.
Update iOS to the latest version.
Restart the iOS device.
Restart the access point.
Update the access point's
firmware to the newest version.
Replace the access point.
iPhone/iPad Connection Manual
Connection not
Connection via
via an access
an access point
(Connection G)
(Connection H)
(Refer to the Owner's
(Refer to the manual
Manual or Reference
that came with your
Manual that came with
access point for
your instrument for
details regarding Wi-Fi
details regarding Wi-Fi
channels.)
channels.)
Applicable situations
point
When, in addition to the access point to
which the instrument and the iPhone/iPad
are connected, other access points are
available (multiple networks are displayed
on the iPhone/iPad Wi-Fi settings screen).
–
When watching video or downloading data
on other devices connected to the same
network overloads the access point and
causes the wireless speed to drop.
–
When multiple devices are connected to
the same network. The access point is
overloaded and the wireless speed has
dropped.
When electromagnetic waves used by
wireless devices such as portable
telephones, microwave ovens, and
Bluetooth devices are causing
interference.
–
When the network signal strength shown
by the instrument's Wi-Fi settings page or
iOS is low.
–
When the instrument is right beside the
access point, and the strength of the
electromagnetic waves is actually making
it difficult to receive data.
Bluetooth can generate electromagnetic
interference even when not being used to
connect to other devices.
In certain cases, communication
performance may be improved by
updating iOS.
In certain cases, devices may connect
after being reset.
–
In certain cases, devices may connect to
an access point when it is restarted.
–
In certain cases, updating the firmware
may improve communication performance.
–
When using an access point employing old
specifications such as IEEE802.11b.
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