Samsung Version 2.1 User Manual
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Samsung Version 2.1 User Manual

Samsung Version 2.1 User Manual

Samsung officeserv link user guide
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OfficeServ Link

User Guide

Version 2.1
June 2005

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Summary of Contents for Samsung Version 2.1

  • Page 1: User Guide

    OfficeServ Link User Guide Version 2.1 June 2005...
  • Page 2 OfficeServ Link Software. COPYRIGHT This manual is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co.

  • Page 3: Preface

    About This Manual This manual is a user’s guide for the OfficeServ Link application; this is a Computer Telephony Integration (CTI) program which allows Samsung OfficeServ and iDCS telephone systems to interact with one or more Computers connected to a Network.
  • Page 4 OfficeServ Link Version 2.1 User Guide Preface -------------------------------------------------------------------------------------------------------------------------------------------------------------------- (This page left blank intentionally.) Page iv © SAMSUNG Electronics Co., Ltd...

  • Page 5: Table Of Contents

    OfficeServ Call+ Function Support Option... 27 Link State Message Display Option ... 27 Link Display Language Option... 28 Switch Link Recovery Try Count Option ... 28 Recovery Try Time Period Option... 28 © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Page v...
  • Page 6 OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Chapter 4 Using Link... 31 Connecting to a telephone system ... 31 Connecting PBX system after Setup of Communication Environment...32 Disconnecting to the PBX system and user ... 35 Chapter 5 Link Operating State View... 36 Viewing Link state in Default mode ...

  • Page 7: Chapter 1 Introduction

    Chapter 1 Introduction Overview of OfficeServ Link The OfficeServ Link version 2.1(called Link) is a software product that sits between CTI applications, (based on the Microsoft TAPI 2.x specifications), and Samsung’s OfficeServ and iDCS range of telephone systems. Many different CTI applications based on TAPI 2.x can interact with the telephone system through the intervention of Link.
  • Page 8 OfficeServ Link Version 2.1 User Guide Introduction -------------------------------------------------------------------------------------------------------------------------------------------------------------------- (This page left blank intentionally.) Page 8 © SAMSUNG Electronics Co., Ltd...

  • Page 9: Chapter 2 Installation Of Link

    OfficeServ : Ver. 2.13 or higher Other Key telephone systems capable of interworking with OfficeServ Link In order to check if your telephone system has the latest version capable of supporting the Link, contact your Authorised Samsung Reseller. © SAMSUNG Electronics Co., Ltd.

  • Page 10: Configuration Environment

    As shown in the figure above, the Link supports SIO connections (SIM, Direct Serial Connection) to the Telephone system, and the LAN connections of TCP/IP protocol. The connections depend on the type of telephone system. Contact your Authorised Samsung Reseller as to which connections your system supports.

  • Page 11: System Administration Requirements

    OfficeServ Call / CallPlus, OfficeServ Operator, EasySet, and Internet Call Center Package, which are programs using the CTI application functions of DCS Key telephone system, may utilize the switching function through all the Link. Before using those programs, you have to install the Link.
  • Page 12 OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 2. License Agreement dialog box appears on the screen. Read the text of License Agreement, and click on the [Next] button if you agree to its contents. If you do not agree, the Link installation program exits automatically.
  • Page 13 [Next] Button. 5. The installation program requires you to specify the destination of Link software. By default, Link software is installed on the path of “C:\Program Files\Samsung Electronics\OfficeServ Link.” Click on the [Browser] button if you want to install software on a different destination.
  • Page 14 OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 6. The installation program requires you to register the group name of Link programs. By default, the installation program registers “OfficeServ Link“ as the group name. Click on the [Next] button. 7. The installation program requires you to specify the computer’s Windows OS that you will install Link software in.
  • Page 15 It you want, click on the [Yes] button. Then, the program will link you to the Startup folder. 10. Installation has successfully completed. Click on the [Finish] button, then the installation program exits. © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Page 15...

  • Page 16: Post Installation

    OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Post Installation When Link software has successfully completed, you have to ensure that the following programs have installed on the computer. Checking the registered program group Link: Executable program of Link License Tools : License Registration Tools...

  • Page 17: Chapter 3 Officeserv Link Settings

    If you have set up the Link to link to the Startup folder when installing the Link (when you click on YES), the system booting runs the Link automatically. © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Figure 3.1 Main Window of Link Page 17...

  • Page 18: Description Of Link Main Window

    This pane shows the state of users currently connected to the Link in real time. State message pane This area indicates the current working state of Link. This pane shows connection state to the telephone system, connection state to user, and error description if an error occurs. Function buttons These buttons are related to the environment setting and operation of Link software.
  • Page 19 The number of Total License: Indicates the number of total license. Note The description of Link state indications is included in that of option settings and function buttons. © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Figure 3.3 Status Bar Page 19...

  • Page 20: Communication Environment Setup

    Password Information for requesting switch information Connection mode to telephone system Link provides three kinds of connection modes for Samsung telephone systems. The dialog box for setting the communication environment of Link allows you to select entries depending on the system in use.

  • Page 21: Communication Environment Setup For Sim / Serial Cable Connections

    COM Port: Receives the COM port No. of computer. The Link software uses the specified COM port No. to set up the channel of serial communications to connect the telephone system. Baud Rate: Receives the value of serial communications. Your specification of this value depends on the baud rate of system.

  • Page 22: Communication Environment Setup For User Connection In Standby

    Figure 3.5 Status View of Ports in Use Note The setting of communication environment can be done only in the offline status between Link and telephone system. Online state (Disabled) does not allow you to activate this function button. Page 22 Link Settings...

  • Page 23: Example Of Environment Setup

    Specify the port No. in standby for user connection. Default is 6000. Figure 3.6 Example of TCP/IP connections Click on the [Yes] button, and then the changes are saved. © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Page 23...

  • Page 24: Option Settings

    OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Option Settings The Link has option entries that allow you to control various operations. Choose the option button and the following dialog box will appear on the screen. The following description applies to the function of each entry.

  • Page 25: Message Monitoring And Saving Option

    Note The Link will not accept any client connection requests without a valid license. To get the valid license key, Contact the Authorised Samsung Reseller. Message Auto Clear Option. During Operation the Link shows various status messages on the status message bar placed at the bottom of the Window.
  • Page 26 UCD group information through an additional program (not supplied). The Link can monitor such SMDR / UCD messages in the form of that is transmitted from the telephone system. To monitor such messages, the Link provides the SMDR / UCD message monitoring program similar to the general message-monitoring program.

  • Page 27: Smdr / Ucd Transmition Options

    LCD of digital telephone. However, some older types of Samsung telephone system cannot process the OfficeServ CallPlus message. In this case, the transmission of Link Plus message toward such systems may cause an error in the connection process.

  • Page 28: Link Display Language Option

    The Link installation has a default for each entry. However some of the defaults may not be correct for the particular telephone system or computer used. Therefore, we recommend you check the settings depending on the telephone system and Computer used.
  • Page 29 Link Settings OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- (This page left blank intentionally.) © SAMSUNG Electronics Co., Ltd. Page 29...

  • Page 31: Chapter 4 Using Link

    The (2) entry can have one of CTI, CTI-SMDR, CTI/UCD, and CTI/S/U. The baud rate of (3) entry depends on that of Samsung Key telephone system. The baud rate of Link shall be specified based on the value of (3) entry.

  • Page 32: Connecting Pbx System After Setup Of Communication Environment

    1. After all the steps have been normally completed, clicking on the [CONNECT] button will generate the following dialog box on the screen. Click on the [OK] button; and the Link attempts to connect the telephone system by using the communication environment established.
  • Page 33 Figure 4.4 Automatic recovery message after error event © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide , and the AVI 】. ErrorMessage.ico...
  • Page 34 OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Figure 4.5 1 recovery try failed and wait 1 minute Figure 4.6 recovery success Page 34 © SAMSUNG Electronics Co., Ltd...

  • Page 35: Disconnecting To The Pbx System And User

    2. The Link displays the following pane on the screen, and finishes the connection with the telephone system and all the users. Figure 4.8 Disconnection process in progress © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide 】 to disconnect a link from the Link, Page 35...

  • Page 36: Chapter 5 Link Operating State View

    OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Successful disconnection changes the connection state of Link and indicates it 】to 【 from【 Chapter 5 Link Operating State View When the communications environment setup, telephone system linkage, user management, and device management have been completed for the Link and the Link is running normally, each user can access to the Link as needed.
  • Page 37 Indicates the connection state. When it runs correctly, “Connected” is indicated. In case that a user is currently connected Figure 5.3 User connection status window in the default mode © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Figure 5.2 User-connected Link Page 37...

  • Page 38: Chapter 6 Message Monitoring

    [\Program Files\Samsung Electronics\Link]. Call processing message monitoring program Many kinds of messages are transmitted and received between the telephone system, Link, and other applications such as OfficeServ Call, OfficeServ CallPlus, OfficeServ Operator, EasySet as well as TAPI 2.x Standard API-based CTI applications. The call processing message monitoring program allows you to monitor the call processing messages currently received and processed by Link, regardless of program location.
  • Page 39 This option allows you to save the currently monitored messages to a file in the local computer. Option of language The monitoring programs support two languages: Korean and English. © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Page 39...
  • Page 40 Link. When you have save file option is activated, the log file is placed in the log folder on the installed path. (by default, C:\Program Files\Samsung Electronics\OfficeServ Link”)) that the Link and Switch Message Monitor program were installed in.

  • Page 41: Smdr / Ucd Message Monitoring Program

    SMDR / UCD message to the Link, in the form of a CTI event. Some Samsung telephone system may use the different MMC for this information when configured for LAN communications. For more details, contact your Authorised Samsung Reseller.
  • Page 42 OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Running the SMDR / UCD Message Monitor (SUMonitor.exe) Figure 6.5 Executing the SMDR / UCD Message Monitor Execute the SMDR / UCD Message Monitor Program, and the following dialog box appears on the screen.
  • Page 43 Link. When you have save file option is activated, the file is placed in the log folder on the installed path (by default, C:\Program Files\Samsung Electronics\Link”)) that the Link and SMDR/UCD Message Monitor program were installed in.
  • Page 44 OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- SMDR messages This pane indicates the currently monitored SMDR messages. UCD messages This pane indicates the currently monitored UCD messages. Config button This button allows you to set up the environment, start / terminate monitoring, and delete messages.
  • Page 45 Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Note The save file option appends the message to the end of the existing file until you change the file name. © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Page 45...

  • Page 46: Installing Monitoring Program On Other Computer

    OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Installing Monitoring Program on other Computer The installation of Switch Message Monitor program and SMDR / UCD Message Monitor program is completed together with the installation of Link. Sometimes, however, you may need to run the monitoring programs on another computer that the Link does not run on. To this end, you can install and use the monitoring programs on this computer.
  • Page 47 Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- (This page left blank intentionally.) © SAMSUNG Electronics Co., Ltd. Page 47...

  • Page 49: Chapter 7 License Registration

    To use a CTI application with the link, you have to install the valid license key into the Link within 30 days of first installation.. The valid license key will be generated and distributed by an Authorised Samsung Reseller. To get more information about the license and the license key for your own purpose, contact an Authorized Samsung Reseller.

  • Page 50: Installing The License

    ▪ License Type shows the installed license’s type. ▪ Allowed MAC Type shows if the MAC address from the Telephone system or the computer is to be used. This type is determined by the license key ▪ License Allowed MAC Address shows the MAC Address to be allowed by the license key ▪...
  • Page 51 When you click OK button, the license tool will show the registered license information as shown below. © SAMSUNG Electronics Co., Ltd. OfficeServ Link Version 2.1 User Guide Figure 8.4 Link Shutdown Check Figure 8.6 License Registration Status Page 51...
  • Page 52 OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- If the application requirements change, the license can be updated by applying a new key in the same manner as show above. To update your software license or to obtain a valid license, contact your Authorized Samsung Reseller.
  • Page 53 OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- (This page left blank intentionally.) © SAMSUNG Electronics Co., Ltd. Page 53...
  • Page 54 Ver. 2.1 User Guide ©2002 Samsung Electronics Co., Ltd All rights reserved Information in this document is proprietary to SAMSUNG Electronics Co., Ltd No information contained here may be copied, translated, transcribed or duplicated by any from without the prior written consent of SAMSUNG.

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