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Activate Your Internet Service
Activate your Internet service by using Comcast XFINITY's self-activation
process. If you are unable to self-activate your modem router, call Comcast
XFINITY customer service. After you complete the setup, perform a speed
test.
Before you start the self-activation process, collect the following
information:
•
XFINITY account number
•
The phone number associated with your XFINITY account
•
XFINITY login information (your email address or user name and
password)
•
Modem router model number, which is C7500
•
Modem router serial number
•
Modem router MAC address
Your modem router's serial number and MAC address are on the modem
router label.
¾ To set up your Internet connection with Comcast XFINITY's
self-activation process:
1. Close all web browsers.
2. Launch a web browser.
You are redirected to the XFINITY self-activation page. If you are not
redirected to the XFINITY self-activation page, visit
http://www.comcast.com/activate.
3. Provide your XFINITY credentials and complete the self-activation
process.
This process might take up to 15 minutes, during which the
modem router reboots twice.
4. If you are unable to activate your modem router using the XFINITY
self-activation process, call 1-855-OK-BEGIN (1-855-652-3446) or
1-800-XFINITY (1-800-934-6489).
Perform a Speed Test
For maximum Internet speed results, we recommend that you use a wired
gigabit-capable laptop during the speed test.
To determine the accurate Internet speed, visit
http://speedtest.xfinity.com/
and perform a speed test.
If your actual speed is lower than your subscribed speed, contact XFINITY.
Join the WiFi Network
To connect your computer or mobile device (such as a smartphone or
gaming device) to your modem router's WiFi network, you can use either
the manual method or the Wi-Fi Protected Setup (WPS) method.
Manual Method
1. On your WiFi-enabled computer or mobile device, open the WiFi
connection manager that manages your WiFi connections.
The WiFi connection manager scans for WiFi networks in your area.
2. Find and select your modem router's WiFi network name (SSID).
The SSID is on the modem router label.
3. Enter the modem router's password (or your custom password if you
changed it) to connect.
The password is on the modem router label.
4. Repeat Step 1 through Step 3 to connect other WiFi-enabled
computers or mobile devices.
WPS Method
For help with the WPS button on your computer or WiFi device, check the
instructions or online help that came with that computer or WiFi device. Some
older equipment cannot use WPS.
Note:
WPS does not support WEP security. If you are using WEP security, use
the manual method.
1. Press the WPS button on the modem router for three to five seconds.
2. Within two minutes, on your WPS-enabled device, press its WPS button or
click its onscreen WPS button.
The WPS-enabled device connects to your modem router's WiFi network.
3. Repeat this process to add other WPS-enabled devices to the network.
Support
Thank you for purchasing this NETGEAR product. You can visit
www.netgear.com/support
to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you
use only official NETGEAR support resources.
If you are experiencing trouble installing your modem router, contact NETGEAR
at 1-866-874-8924.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Customer-owned modem routers might not be compatible with certain
cable networks. Check with your cable Internet provider to confirm that this
NETGEAR modem router is allowed on your cable network.
NETGEAR, Inc.
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo
are trademarks of NETGEAR, Inc. Any non‑NETGEAR
350 East Plumeria Drive
trademarks are used for reference purposes only.
San Jose, CA 95134, USA
July 2017
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