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SERVICE
BEFORE
CALLING
SERVICE,
CHECK THE FOLLOWING:
HOW
TO OBTAIN
SERVICE
1. oven does not operate.
(For Wall Oven and MicrowaveOven)
-
Is power cord plugged into wall outlet?
Do not attempt to service the appliance
-
Is house fuse blown or circuit breaker tripped?
yourself unless directed to do so in this
-
Is oven correctly programmed?
book. Contact the dealer who sold you the
-
Is oven door closed?
appliance or an authorized servicer for
- Was START/STOP pad pressed once to turn oven on?
service.
- Was a CODE program selected? (The oven will automatically
When your oven requires service or re-
turn off for some code cooking. See page 23).
placement parts, contact your Dealer or
Authorized Servicer. Use only genuine
2. Food is undercooked,
factory or Maycor parts if replacement
- Was the amount of food more than called for in the recipe?
parts are necessary. Consult the Yellow
- Was cooking time too short for the amount of food?
Pages in your telephone directory under
- Was power level too low?
appliances for the service center nearest
- Was household voltage low?
you. Be sure to include your name, ad-
- Is another appliance on the same circuit as the microwave oven?
dress, and phone number, along with the
- Was food placed in a dish that was too small for the amount of
model and serial numbers of the appli-
food being cooked?
ance. (See front cover for location of your
- Was the food completely defrosted before cooking?
model and serial numbers.)
if you are not satisfied with the local re-
3. Food is overcooked,
sponse to your service requirements, call
- Was the amount of food less than called for in the recipe?
or write Maycor Appliance Parts and Serv-
-
Was cooking time too long for the amount of food?
ice Company, 240 Edwards Street, S.E.,
- Was power level too high?
Cleveland, TN 37311, (615) 472-3500. In-
- Was food placed in a dish that was too large for the amount of
clude or have available the complete
food being cooked?
model and serial numbers of the appli-
- Was the initial temperature of the food higher than normal?
ance, the name and address of the dealer
from whom you purchased the appliance,
the date of purchase and details concern-
4. Oven light does not turn on.
ing your problem.
-
Is powercord pluggedinto wall outlet?
-
Is house fuse blown or circuit breaker tripped?
If you did not receive satisfactory service
through your servicer or Maycor you may
contact the Major Appliance Consumer
5. Food cooked unevenly.
Action Panel by letter, include your name,
- Were proper handling techniques followed?
address, and telephone number, as well
- Was food unevenly shaped?
asthemodelandserialnumbersoftheap-
-
Were aluminum foil strips correctly used to prevent overcooking
pliance in the letter.
of unevenly shaped food?
-
Was food completely defrosted before cooking?
Major Appliance Consumer Action Panel
- Was recipe accurate and carefully followed?
20 North Wacker Drive
Chicago, IL 60606
6. Arcing (sparks) occur.
MACAP (Major Appliance Consumer Ac-
- Were microwave-safe utensils used?
tion Panel) is an independent agency
-
Did utensil have metal trim or decoration?
sponsored by three trade associations as
- Were aluminum foil strips properly used?
a court of appeals on consumer com-
- Was oven empty?
plaints which have not been resolved sat-
- Were wire twist ties used?
isfactorily within a reasonable period of
time.
-33-
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