Audio
Problem
The other party cannot hear
your voice.
The sound cuts out.
Document Version 2018-01
•
The microphone cable is not properly connected.
→
Check that the microphone is properly connected to the unit (Page 23).
Perform self diagnosis, and check the performance of the microphones
that are connected to the unit (Page 134).
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The microphone is muted.
→
Press [MIC MUTE] on the remote control, or press the MIC Mute button
on the Boundary Microphone to unmute the microphone (Page 86).
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"Default MIC Mute set (Make Call)" is set to "ON".
•
"Default MIC Mute set (Incoming)" is set to "ON".
→
The microphone is muted at the time when communication starts.
Confirm the settings (Page 122).
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The microphone is being obstructed.
→
During the video conference call, do not block the microphone with your
hand or other object.
•
You are too far from a microphone.
→
Speak close to a microphone.
•
More than 5 Digital Boundary Microphones are connected in cascade.
→
Connect no more than 4 Digital Boundary Microphones at a time.
•
A headset is connected.
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When a headset is connected, audio input from Boundary Microphones
is disabled. To use the Boundary Microphones, disconnect the headset.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
You are too far from a microphone.
→
Speak close to a microphone.
•
The microphone or unit is being moved during a video conference call.
→
Do not move the unit or the microphone during a video conference call.
•
The microphone is being obstructed.
→
During the video conference call, do not block the microphone with your
hand or other object.
•
There may be a problem with your communication lines.
→
Contact your dealer.
Cause and Solution
Additional Information
User Manual
209