General Problems; Chassis Problems; Storage Drive Problems - Lenovo BladeCenter HX5 7873 Problem Determination And Service Manual

General problems

Use this information to resolve a general hardware problem.
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See "Parts listing - BladeCenter HX5" on page 57 to determine which components are CRUs and which
components are FRUs.
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.

Chassis problems

Use this information to resolve chassis problems for a chassis in which the blade server is installed.
IBM continually updates the support website with tips and techniques that you can use to resolve any
problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support
search website at http://www.ibm.com to see if any service bulletins have been generated. In the Search
field, enter the following terms: 7872, retain tip, and chassis.
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See "Parts listing - BladeCenter HX5" on page 57 to determine which components are CRUs and which
components are FRUs.
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
One or more LEDs are lit on the
chassis system LED panel

Storage drive problems

Use this information to resolve storage drive problems.
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BladeCenter HX5 Blade ServerProblem Determination and Service Guide
Action
• If the part is a CRU, replace it. See "Removing and replacing Tier 1 customer
replaceable units (CRUs)" on page 71 or "Removing and replacing Tier 2 CRUs "
on page 78 to replace the failed component.
• If the part is a FRU, the part must be replaced by a trained service technician. See
"Removing and replacing field replaceable units" on page 130. Or contact an IBM
service representative. See "Hardware service and support" on page 279.
1. See "Nx boot failure" on page 52 for more information.
2. See "Recovering from a UEFI update failure" on page 49for more information.
Action
1. Refer to the Problem Determination and Service Guide for the chassis to
determine how to resolve the issue.
2. Refer to the advanced management module event log. You can view the
advanced management module event log through the advanced management
module web interface. For more information about viewing the advanced
management module event log, see the Advanced Management Module
Installation and User's Guide.