Related Manuals for Canon imageFORMULA ScanFront 400
Summary of Contents for Canon imageFORMULA ScanFront 400
- Page 1 Setup and Operation Guide Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
- Page 2 ® Note: This equipment has been tested and found to comply As an ENERGY STAR Partner, Canon with the limits for a Class B digital device, pursuant to Part 15 Electronics Inc. has determined that this ®...
- Page 3 Canon U.S.A. Inc. European Union (and EEA) only One Canon Park, Melville, NY 11747, U.S.A. This symbol indicates that this product is not to be Tel. No. (800)652-2666 disposed of with your household waste, according to the WEEE Directive (2002/96/EC) and your RADIO INTERFERENCE REGULATIONS (For 120 V national law.
- Page 4 • Canon and the Canon logo are registered trademarks of This is not an exhaustive list. Canon Inc. in the United States and may also be trademarks Canon is not responsible for how this scanner is used by an or registered trademarks in other countries. individual.
- Page 5 For details on the license conditions for each open source software, refer to the OpenSource.txt file stored in the LICENSE folder on the software setup disc. Copyright 2016 by CANON ELECTRONICS INC. All rights reserved. No part of this publication may be reproduced or transmitted...
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Page 6: Introduction
Introduction Thank you for purchasing the Canon imageFORMULA ScanFront 400 network scanner. Please read this manual thoroughly before using the scanner to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference. -
Page 7: Manuals For The Scanner
❏ Manuals for the Scanner ❏ Symbols Used in This Manual The following manuals are provided with the Canon The following symbols are used in this manual to explain ScanFront 400. Be sure to read these manuals thoroughly procedures, restrictions, handling precautions, and before using the scanner. -
Page 8: How This Manual Is Organized
❏ How This Manual is Organized This manual consists of the following chapters. Chapter 1 Before Use This chapter provides an overview of the ScanFront. Chapter 2 ScanFront Setup This chapter describes the setup procedures and Administrator Settings of the scanner. Chapter 3 Handling This chapter describes the types of documents that can be scanned, and the basic operations of the scanner. -
Page 9: Table Of Contents
❏ Table of Contents Configuring the Date and Time and Confirming the Time Zone ............. 32 Introduction.............. 6 Mail Server Settings ..........34 About ScanFront 400..........6 Chapter 3 Handling About the ScanFront 400 Web Application Mode..6 1. Documents ............36 Manuals for the Scanner ......... - Page 10 List Type Login ............56 Chapter 6 Troubleshooting Key in Type Login..........57 1. Troubleshooting ..........98 4. Screen Displayed after Login ......59 Index ..............105 Home Screen............59 Job Button Screen ..........60 5. Scanning Procedures ........61 Scanning From the Home Screen ......
- Page 11 Chapter 1 Before Use 1. Important Safety Instructions ......12 Installation Location ..........12 Power ..............13 Moving the Scanner ..........13 Handling ..............13 Disposal ..............15 2. Names and Functions of Parts ......16 Front and Document Feed and Eject Trays ...16 Rear ............... 17...
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Page 12: Important Safety Instructions
Important Safety Instructions To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. ❏ Installation Location ● Avoid warm or humid locations, such as in the vicinity of a water faucet, water heater, or The performance of this scanner is affected by the humidifier, and avoid locations where the fumes environment in which it is installed. -
Page 13: Power
❏ Power ● If you have any questions regarding the power supply, contact your local authorized Canon dealer ● Connect only to a power outlet of the rated voltage or service representative for further information. and power supply frequency (either 120 V, 60 Hz or 220-240 V, 50/60 Hz, depending on your ❏... - Page 14 When connecting Then, contact your local authorized Canon dealer the power cord, make sure that the power plug is or service representative to have the unit serviced.
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Page 15: Disposal
Then, contact your local authorized Canon dealer extended period of time, such as during or service representative to have the unit serviced. -
Page 16: Names And Functions Of Parts
Names and Functions of Parts The names and functions of the parts of the ScanFront are shown below. ❏ Front and Document Feed and Eject Trays b Document Eject Tray Open this tray when using the ScanFront. c Panel Unit Open this when there is a paper jam or to perform maintenance. -
Page 17: Rear
❏ Rear j Document Eject Stopper This prevents the ejected documents from falling out of the document eject tray and aligns their leading edges. It can be moved to match the length of the document. The angle of the document eject stopper on the document eject tray will change depending on the volume of documents ejected. - Page 18 Chapter 1 Before Use...
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Page 19: Chapter 2 Scanfront Setup
Chapter 2 ScanFront Setup ScanFront Setup Overview........20 1. Checking the Supplied Accessories ....21 2. Removing the Packing Materials .......22 3. Before Setting Up the Scanner ......24 Connecting the AC Adapter ........24 Connecting the Network Cable ......25 4. Turning the Power ON and OFF......26 Turning the Power ON ...........26 Turning the Power OFF.......... -
Page 20: Scanfront Setup Overview
ScanFront Setup Overview Follow the procedures below to set up the ScanFront • Configuring the Date and Time and Confirming the Time Zone 1. Checking the Supplied Accessories (See p. 21) Set the date and time and confirm the time zone. (See Confirm that all of the supplied accessories are included. -
Page 21: Checking The Supplied Accessories
Checking the Supplied Accessories After unpacking the scanner, confirm that the following accessories are included. In the unlikely event that any of these accessories are missing or damaged, contact your local authorized Canon dealer. Setup and Operation Guide (this manual) The printed version of Setup and Operation Guide may vary depending on your region. -
Page 22: Removing The Packing Materials
Removing the Packing Materials Remove all of the packing materials protecting the scanner. Remove the orange tape (3 pieces) securing the Remove the sheet. outer case. Pull the lock lever toward you and then fully open the Attach the feed tray and gently open the document panel unit. - Page 23 Remove the sheet. Gently close the panel unit. Press on both sides of the unit until you hear a click, which indicates the unit is locked. Remove the stopper and sheet from the feed roller. Gently close the document eject tray. Chapter 2 ScanFront Setup...
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Page 24: Before Setting Up The Scanner
Before Setting Up the Scanner Before setting up the scanner, you need to move it to the installation site, and connect the AC adaptor and network cable. ❏ Connecting the AC Adapter Follow the procedure shown below to connect the AC adapter. CAUTION Make sure to use only the AC adapter and power cord included with the scanner. -
Page 25: Connecting The Network Cable
❏ Connecting the Network Cable Insert the network cable connector (RJ-45) into the LAN port. Chapter 2 ScanFront Setup... -
Page 26: Turning The Power On And Off
Turning the Power ON and OFF Use the power button to turn the scanner ON, and press the [Power off] button on the touch panel to turn it OFF. ❏ Turning the Power ON • When the power indicator is flashing but nothing appears on the touch panel, the Low Power mode has activated to Press the power button to turn the scanner ON. -
Page 27: Turning The Power Off
❏ Turning the Power OFF Press the [Power off] button displayed at the bottom left of the panel to turn the scanner OFF. IMPORTANT • When restarting the scanner, wait at least 5 seconds after turning the power OFF before turning it ON again. •... -
Page 28: Configuring The Scanner Settings
Configuring the Scanner Settings ScanFront setup is performed from the Administrator Settings. This section provides an overview on how to configre network settings (p. 29), verify and configure clock and time zone settings (p. 32), and configure email server settings for sending images via email (p. 34). For details on other settings, refer to ScanFront 400 INSTRUCTIONS (electronic manual). -
Page 29: Network Settings
❏ Network Settings Press [OK] to display the [Administrator setting] screen. Follow the procedure below to confirm and configure the No administrator password is set by default. device name and IP address needed to connect the scanner to a network. IMPORTANT •... - Page 30 Press [Network setting]. Press the [Device name] (or [IP address]) entry box. Confirm the [Device name] and [IP address]. A keyboard entry screen appears. Chapter 2 ScanFront Setup...
- Page 31 Press [Shift] to switch, the entry screen to capital letters. Confirm the new device name and IP address, and press [OK]. Enter the new device name (or IP address), and press [OK]. The [Device Configuration] screen appears. Proceed to configure the date and time and confirm the IMPORTANT time zone.
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Page 32: Configuring The Date And Time And Confirming The Time Zone
❏ Configuring the Date and Time and Configure the date and time. Confirming the Time Zone When you finish configuring the network settings, set the date and time and confirm the time zone. For details on other settings, refer to the ScanFront 400 INSTRUCTIONS (electronic manual). - Page 33 Press [Device Configuration] - [Language/Timezone Hint Settings]. To change a setting, press the pull-down menu of the target item and change the setting. The [Language/Timezone] screen appears. Check the [Language/Timezone] setting. IMPORTANT • If the correct time zone is not set, the time stamps that are saved for the send time of e-mail messages, and for the saved image files will be incorrect.
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Page 34: Mail Server Settings
❏ Mail Server Settings To send scanned images via e-mail, open the Server Settings screen from the administrator settings and register a mail server. For details, refer to “Server Settings” on p. 137 of the ScanFront 400 INSTRUCTIONS (electronic manual). Chapter 2 ScanFront Setup... -
Page 35: Chapter 3 Handling
Chapter 3 Handling 1. Documents............36 Plain Paper.............36 Business Card............37 Card (plastic)............37 Passport ..............37 2. Preparing the Scanner........38 Preparing the Document Feed Tray and Eject Tray ................38 Changing the Feed Method........39 USB Port ..............39 3. Placing Documents..........41 Placing a Document ..........41 Placing a Folded Document ........42 Placing a Long Document ........43 Placing a Card............43... -
Page 36: Documents
Documents The ScanFront can scan documents in a range of sizes from business cards to A4/LTR. It is possible to feed documents of the following sizes and thicknesses depending on the feeding method used. ❏ Plain Paper • Always clean the rollers or scanning glass after scanning a document written in pencil. -
Page 37: Business Card
❏ Business Card CAUTION Size • When scanning cards, place them to be fed horizontally. If you Width: 1.97" (50 mm) and above place cards to be fed vertically, they may not be ejected Length: 3.35" (85 mm) and above properly, and cards that get jammed may be damaged when you remove them. -
Page 38: Preparing The Scanner
Preparing the Scanner When placing a document in the scanner, pull out the tray extension based on the size of the document and raise the document eject stopper if necessary. After placing the document, change the feed method (i.e., set [Non Separation Feeding Mode] to [ON] or [OFF]) in the ScanFront's Detailed Settings screen according to the type of document placed. -
Page 39: Changing The Feed Method
❏ Changing the Feed Method ❏ USB Port Set [Non Separation Feeding Mode] to [ON] or [OFF] in You can insert a USB memory device into the USB port to the Detailed Settings screen according to the feed method store image files. of the document. - Page 40 • Use USB memory that is not write-protected. If the USB memory is write-protected, data cannot be written to the USB memory. • This scanner does not support USB memory equipped with password security, data encryption, or functions other than data storage.
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Page 41: Placing Documents
Placing Documents When placing documents into the scanner, place them face down into the tray with the top edge of the document at the bottom of tray. ❏ Placing a Document Fan the document. Follow the procedure below to place a document. Adjust the document guides to be wider than the width of the document. -
Page 42: Placing A Folded Document
Adjust the document guides to fit the width of the Sizes Larger than A4/LTR: document. Less than 40 sheets (22 lb bond (80g/m )). Make sure stacks do not exceed 10 mm in height (including curls). ❏ Placing a Folded Document Folio Scan enables you to scan documents that are larger than A4/LTR and therefore do not fit in the feeder. -
Page 43: Placing A Long Document
❏ Placing a Card • For Folio scanning, set [Non Separation Feeding Mode] to [ON]. Place documents one at a time. When you want to scan a card, follow the procedure below • Adjust the document guides to fit the width of the document. to place the card. -
Page 44: Placing A Carrier Sheet
❏ Placing a Carrier Sheet CAUTION When scanning a document that requires extra protection • Place the cards one at a time. from damage, insert the document into an optional carrier • When scanning cards, place them to be fed horizontally. If you place cards to be fed vertically, they may not be ejected sheet before placing it in the scanner. -
Page 45: Placing A Carrier Sheet For Passports
❏ Placing a Carrier Sheet for Passports When scanning a passport, insert the passport into an optional carrier sheet for passports before placing it in the scanner. Set [Document type] to [Carrier sheet (passport type)] in the Detailed Settings screen. (Refer to “Document type”... - Page 46 IMPORTANT • Depending on the condition of the carrier sheet or passport, the scanned image may be cut off and the scanner's correction functions may not operate properly. In such cases, specify a larger paper size (e.g., A4) in the [Page Size] setting. (Refer to p.
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Page 47: Clearing A Paper Jam Or Double Feed Error
Clearing a Paper Jam or Double Feed Error When a paper jam or double feed error is detected, feeding and scanning stops. Check the displayed message. Hint If a paper jam or double feed error is detected at the first •... - Page 48 IMPORTANT When the message above is displayed and the scanner transitions to Low Power Mode, all of the data scanned up until that point is discarded. (Refer to “Adjust the wait time until the Low Power Mode.” on p. 152 of the ScanFront 400 INSTRUCTIONS.) Remove the scanned documents from the document eject tray, and any documents remaining in the...
- Page 49 Pull out the jammed document in the direction that • A dirty or worn feed roller, or documents stuck together as a result of static electricity are common causes of paper jams or seems the easiest to remove it. double feed errors. If the feed roller is dirty, clean it.
- Page 50 Chapter 3 Handling...
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Page 51: Chapter 4 Operating Procedures
Chapter 4 Operating Procedures 1. Flow of Scanner Operations ......52 2. Turning the Power ON and OFF......53 Turning the Power ON ...........53 Turning the Power OFF.......... 54 3. Login Screen............55 Login Screen Types ..........55 When Using Server Authentication ......56 List Type Login............56 Key in Type Login .......... -
Page 52: Flow Of Scanner Operations
Flow of Scanner Operations The procedure and screen transitions for the process from turning the scanner ON, to sending an image file are as follows. For descriptions of the various settings, refer to the appropriate reference pages. Turn the power ON (See p. 53.) No user is registered Users are registered (device/server authentication) * When no user is registered and only... -
Page 53: Turning The Power On And Off
Turning the Power ON and OFF Use the power button to turn the scanner ON, and press the [Power off] button on the touch panel to turn it OFF. ❏ Turning the Power ON • When the power indicator is lit but nothing appears on the touch panel, Display Off has activated to turn the panel display Press the power button to turn the scanner ON. -
Page 54: Turning The Power Off
❏ Turning the Power OFF Press the [Power off] button displayed at the bottom left of the panel to turn the scanner OFF. IMPORTANT • When restarting the scanner, wait at least 5 seconds after turning the power OFF before turning it ON again. •... -
Page 55: Login Screen
Login Screen The login screen appears at the startup when the scanner is turned ON. ❏ Login Screen Types Key in Type Login Screen There are two types of login screen: a list type login screen for selecting from a list of registered users, and a key in type login screen for entering a user name and password. -
Page 56: When Using Server Authentication
❏ When Using Server Authentication ❏ List Type Login The login screen when you use server authentication is a Use the procedure below to log in to the list type login key in type, and a list box is displayed for selecting Device screen. -
Page 57: Key In Type Login
❏ Key in Type Login Enter a password and then press [OK]. In the key in type login screen, enter your user name and password to log in. Press the [User name] ([Passwrd]) entry box. IMPORTANT Passwords are case-sensitive. Make sure to enter the password correctly. - Page 58 Enter your user name (password) and then press Press [Login] to log in to the scanner. [OK]. The Home screen (or Job Button screen) appears. IMPORTANT • User names and passwords are case-sensitive. Make sure to enter the user and password registered during device authentication correctly.
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Page 59: Screen Displayed After Login
Screen Displayed after Login You can set the screen (Home screen or Job Button screen) that is displayed after a user logs in. (See p. 81.) ❏ Home Screen IMPORTANT If a user whose use of the Home screen is restricted logs in, the Home screen is not available. -
Page 60: Job Button Screen
❏ Job Button Screen • Register and edit job buttons in the Administrator Settings screen or the User Settings screen. This screen enables you to select a job button to scan using • If you are unable to edit a job button, the editing of job buttons the conditions registered to the job button, and then send has been restricted by the ScanFront administrator. -
Page 61: Scanning Procedures
Scanning Procedures You can perform scanning from the Home screen or the Job Button screen. (See “Screen Displayed after Login” on p. 59.) ❏ Scanning From the Home Screen If you press the destination (E-mail, FTP, Fax or Shared folder) selection button in [Address type], the address selection screen opens to specify an address to send an image file. -
Page 62: Scanning From The Job Button Screen
❏ Address Selection Screen If you select an address and then press [Next], the Scan / Send Settings screen appears. Set the scanning conditions From the address selection screen, you can select the and then start scanning. address to send an image file and register addresses. ❏... - Page 63 • Pressing an address adds a checkmark ( ) to the icon and Hint selects the address. Pressing a selected address again clears • This is not displayed when the address book type is [LDAP the selection. Address Book]. • An address is not selected as an address if there is no checkmark added to the icon, even if the background of the When Direct Transmission to Fax Machines Is address is colored and the address appears selected.
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Page 64: Usb Memory Screen
❏ USB Memory Screen When you press [Direct FAX], the fax number entry box appears. The USB Memory screen enables you to specify the folder When you press the entry box, the numeric keypad in the USB memory to save the image file. appears. -
Page 65: Print Settings Screen
❏ Print Settings Screen d [Downward] button Enables you to move to a lower level folder in the USB The print settings screen enables you to specify the printer memory. on which to use FTP printing. e [Edit] button Enables you to register new folders and edit folders. f [Format] button Enables you to delete all files on a USB memory device. -
Page 66: Scanning
IMPORTANT Print settings vary depending on the printer. Print settings cannot be configured on the ScanFront. ❏ Scanning This section describes the procedure for scanning. If you want to save the image file to USB memory, specify the folder in the USB memory to save the image file in Steps 2 to 4. - Page 67 IMPORTANT An address is not selected as an address to send data to if there is no checkmark, even if the background is shaded. Make sure the selected address has a checkmark and then press [Next]. Hint When a different type of address is selected, you can confirm the selected address by pressing [Selected address] in the Address type drop-down list.
- Page 68 Press [Start] to start scanning. Check the document and go to the next step. Scanning stops after the document has been scanned. • Press [Complete] to go to the Send screen. • Press [Continue] to resume scanning. IMPORTANT • Press [Cancel] to cancel the scanned images and return to the •...
- Page 69 : Display the image of the next page. Hint : Display the image of the previous page. When the preview image is enlarged, you can drag your finger : Move the viewing area around an image on the image to scroll. when an enlarged view of the image is shown.
- Page 70 Press [Send]. Confirm the address and press [OK] to send the scanned image. The address confirmation message appears. IMPORTANT If a send error message appears, check the address settings and send destination and try again. Returns to the screen set for [Screen after sending] in Send Settings of the Scan / Send Settings screen.
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Page 71: Registering And Editing Addresses
Registering and Editing Addresses If an address to which you want to send an image file is not registered in the address book or the information of a registered address has not been updated, use the procedure below to register a new address or modify an address in the address book. ❏... - Page 72 Shared Folder Registration Screen • Use Proxy Connect to an external network via an HTTP proxy server. This is enabled when [Protocol] is set to an option other than [SMB]. • Name Enter the name to appear in the address book. •...
- Page 73 • Domain/Workgroup • Protocol If the computer containing the shared folder is part of a Select the protocol to be used when sending by FTP. domain, enter the domain name. When performing encrypted communication, you can • Save password select [FTP], [FTPS (Explicit)], [FTPS (Implicit)] or Save the entered password.
- Page 74 • User name/Password IMPORTANT Enter the user name and password for logging in to the Use passive mode when normal communication with the FTP FTP server. server cannot be established. However, be aware that communication may not be possible if the network is not IMPORTANT functioning properly.
- Page 75 Group Registration Screen • [Add] button Select addresses to register to the group from [Address Book type] and [Address type]. The selected addresses are displayed in the list. • Name Enter the name that you want to appear in the address book.
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Page 76: Modifying An Address
❏ Modifying an Address Press [Edit], and then press [Modify]. Modify an address when there is a send error because the information of the transfer destination registered for the address is wrong or has been changed. Select the type of the address to modify and press [Detail Info.]. -
Page 77: Copying An Address
❏ Copying an Address Select the type for the copy destination address book, and press [OK]. You can copy addresses between My Address Book and Shared Address Book. Select the address book entry to copy. Select the address, press [Edit], and then press [Copy]. - Page 78 Chapter 4 Operating Procedures...
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Page 79: Chapter 5 User Settings
Chapter 5 User Settings 1. User Settings .............80 2. User Administration ...........81 3. Address Book Settings ........87 Registering New Addresses........88 Modifying Addresses..........88 Copying Addresses ..........88 4. Job Button Settings..........89 Registering New Job Buttons.........89 Copying Job Buttons ..........92 Editing Jobs............93 Exporting Job Buttons ..........94 Importing Job Buttons ..........95... -
Page 80: User Settings
User Settings In “User Settings”, you can change the information of a user logged in by device authentication. d Show Operation History Displays the operation history of logged in users. Hint When history is selected and [Detailed info] is pressed, detailed history information is displayed. -
Page 81: User Administration
User Administration In the User Administration screen, you can edit the user information. • Change password Select the [Change password] check box, and then enter the new password in the Password field and then enter it again in the Confirmation password field. •... - Page 82 • Default Job Button screen Custom File Name Settings Select whether to display "My Job Button" or "Shared Specify the method in which file names used for saving Job Button" when the Job Button Screen is displayed scanned images are created. When you select to use after login.
- Page 83 [Custom file name] screen will reflect the check boxes you IMPORTANT configure in this screen. The following characters cannot be used to set the custom file • The position of [String] can be changed, but its check box name. cannot be deselected. / : ? * "...
- Page 84 Index Settings Specify the content of index files (metadata) that are attached to scanned image files. The order of the components that are included in the index file can be configured in the [Index item settings] screen. IMPORTANT The following characters cannot be used in strings contained in the index file.
- Page 85 • Index file format • User name Specify a file format for the index files. Select the [Enable] check box to include the user name in • Set the order of information the index file. You can change the default field name Displays the [Index item settings] screen.
- Page 86 • File size Select the [Enable] check box to include the file size in the index file. You can change the default field name (“FileSize”) as necessary. • Number of Pages Select the [Enable] check box to include the number of pages that are in the scanned image in the index file.
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Page 87: Address Book Settings
Address Book Settings In “Address Book Settings” of the user settings, you can register entries in Shared Address Book available to all users and My Address Book provided for each user. IMPORTANT If the administrator has restricted editing of address books, the address book settings will be as follows. -
Page 88: Registering New Addresses
❏ Registering New Addresses Hint If an address to which you want to send an image file is not Use this function when you want to copy an address between registered in the address book, you can register a new Shared Address Book and My Address Book and register it as address. -
Page 89: Job Button Settings
Job Button Settings In “Job Button Settings” of the administrator settings, you can register job buttons to Shared Job Button available to all users and My Job Button provided for each user. f Jump Keys Use these keys to find specific Job Buttons when there are many Job Buttons displayed, for example. - Page 90 Enter the necessary information for each item, and • Skip Scan Setting Screen then press [OK]. Starts scanning without displaying the Scan Setting screen when the job button is pressed. IMPORTANT If you select [Skip Scan Setting Screen], scanning starts as soon as the job button is pressed, regardless of whether or not a document is inserted.
- Page 91 Custom File Name Settings those in the “Custom File Name Settings” (see p. 82) under User Administration. Specify the method in which file names used for saving scanned images are created. Index Settings Specify whether to attach metadata (index files) to scanned images.
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Page 92: Copying Job Buttons
❏ Copying Job Buttons Press [OK]. You can copy job buttons and register them as new job buttons. Hint • Use this function when you want to copy a job button in Shared Job Button and register it as a different job button after changing some of the settings. -
Page 93: Editing Jobs
❏ Editing Jobs For details on the settings, see “Registering New Job Buttons” on p. 89. You can edit the settings of a registered job. Select the job button to edit, and then press [Edit] - [Modify]. The Edit screen appears. Change the job button settings, and then press [OK]. -
Page 94: Exporting Job Buttons
❏ Exporting Job Buttons Enter the necessary information for each item. You can save job button data to a specified folder as a file in CSV format. Export job buttons when you wish to back up the job buttons or move the job button data to a different server because you are, for example, changing the server. -
Page 95: Importing Job Buttons
❏ Importing Job Buttons Hint You can import exported job button data to the ScanFront. • Press [Connection test] to check the connection for the entered host name. Press [Edit] - [Import]. • Press [Browse] to display the Shared folder screen and then specify the host and shared folder. - Page 96 Chapter 5 User Settings...
- Page 97 Chapter 6 Troubleshooting 1. Troubleshooting ..........98...
- Page 98 Troubleshooting If any of the following problems occurs, solve the problem as described in the corresponding solution. Network settings and other settings Cause The administrator has restricted the use of the LDAP address book. Cannot use an LDAP address book (certain users only) Solution Contact the administrator of the ScanFront.
- Page 99 Can only select certain Cause The administrator has set user function restrictions. destinations. For example, can only select shared folders Solution Contact the administrator of the ScanFront. (certain users only) Cause There is a problem with the firewall. Cannot connect to an FTP Change the firewall configurations to allow access to an external FTP server that can be accessed Solution...
- Page 100 Cause Data has been saved to the folder. Solution Contact the administrator of the shared folder. Cannot delete a folder Permission to change the shared folder has not been granted for the user Cause name and password that were entered. Solution Contact the administrator of the shared folder.
- Page 101 Clean the scanning glass. (Refer to p. 175 of the ScanFront 400 Streaks appear in images Solution INSTRUCTIONS.) If there are scratches on a scanning glass, contact your local authorized Canon dealer. Cause The rollers are dirty. Clean the rollers. (Refer to p. 175 of the ScanFront 400 Solution INSTRUCTIONS.)
- Page 102 Static electricity is causing the pages of the document to stick to each Cause other. Solution Before you load a stack of documents, fan the documents. Cause The type of paper of the documents is causing a paper feed error. Set [Document type] to [Extra-thin paper] in the Detailed Settings screen.
- Page 103 Check the connections of the AC adapter and power plug. If the Solution problem is not resolved after checking the connections, contact your local authorized Canon dealer. The scanner does not turn ON Cause A USB memory device in inserted in the scanner.
- Page 104 Chapter 6 Troubleshooting...
- Page 105 Index Disposal ................15 Documents ..............36 AC Adapter ..............17 Double Feed Error ............47 Connecting ..............24 Address Copying ..............77 Eject Tray ............... 38 Modifying ..............76 Exporting and Importing Job Buttons ......94 New ................71 address Feed Tray ................ 38 Copy .................88 Flow Up Until Sending an Image File ......
- Page 106 Moving the Scanner ............13 Names and Functions of Parts ........16 Network Cable ..............25 Non Separation Feeding ..........39 Paper Jam ................47 Placing a Card ..............43 Placing a Folded Document ..........42 Placing a Long Document ..........43 Placing Documents ............41 Plain Paper ..............36 Preparing the Scanner .............38 Registering New Job Buttons .........89 Safety Instructions ............12...
- Page 107 Index...
- Page 108 CANON ELECTRONICS INC. 3-5-10 SHIBAKOEN, MINATO-KU, TOKYO 105-0011, JAPAN CANON U.S.A. INC. ONE CANON PARK, MELVILLE, NY 11747, U.S.A. CANON CANADA INC. 8000 Mississauga Road Brampton, Ontario L6Y 5Z7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59, 1185 XB AMSTELVEEN, THE NETHERLANDS CANON AUSTRALIA PTY.