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Dell Latitude 3390 2-in-1 Owner's Manual

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Dell Latitude 3390 2-in-1
Owner's Manual
Regulatory Model: P69G
Regulatory Type: P69G001

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Summary of Contents for Dell Latitude 3390 2-in-1

  • Page 1 Dell Latitude 3390 2-in-1 Owner's Manual Regulatory Model: P69G Regulatory Type: P69G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................7 Safety instructions................................7 Before working inside your computer..........................7 Turning off your computer............................8 After working inside your computer..........................8 2 Removing and installing components......................9 Screw size list..................................9 Removing and installing components..........................9 Base cover..................................
  • Page 4 Downloading drivers.................................47 Identifying the display adapter............................47 Changing the screen resolution............................47 Rotating the display................................. 48 Display options..................................48 Adjusting brightness in Windows 10..........................48 Cleaning the display................................. 49 Using touch screen in Windows 10..........................49 Connecting to external display devices......................... 49 Realtek ALC3253 Waves MaxxAudio Pro controller....................49 Downloading the audio driver...........................49 Identifying the audio controller in Windows 10.......................50 Changing the audio settings.............................50...
  • Page 5 System specifications..............................60 Touchpad specifications..............................61 Battery specifications...............................61 Physical specifications..............................61 AC Adapter specifications...............................62 5 System Setup.............................. 63 System setup options..............................63 General screen options..............................63 Video screen options..............................64 Security screen options.............................64 Secure Boot................................66 Intel software Guard Extensions..........................67 Performance screen options.............................67 Power Management screen options........................68 POST Behavior................................69 Manageability................................70 Virtualization Support options...........................71...
  • Page 6 Realtek HD audio drivers............................85 Network drivers................................. 85 7 Troubleshooting............................86 Enhanced Pre-Boot System Assessment — ePSA diagnostics................87 System diagnostic lights..............................87 8 Contacting Dell............................90 Contents...

  • Page 7: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Turning Off Your Computer

    After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Replace the battery.

  • Page 9: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Screw size list Table 1. Latitude 3390 2-in-1 screw size list M2*2 M2.5*2.5 Component M2*3 (Big M2*2 M2.5*5 M2.5*7 M2.5*L1.4 M2*3.5...
  • Page 10 Using a plastic scribe, pry the base cover from the edges and remove it from the laptop. NOTE: Pry the edges clockwise, starting from the lower left side of the air vent. Removing and installing components...

  • Page 11: Battery

    Installing the base cover Align the edges of the base cover with the laptop and press until it clicks into place. Tighten the screws to secure the base cover to the laptop. Follow the procedure in After working inside your computer.

  • Page 12: Power And Volume Control Board

    Installing the battery Insert the battery into the slot on the laptop. Tighten the screws to secure the battery to the laptop. Connect the battery cable to the connector on the system board Install the base cover. Follow the procedure in After working inside your computer.
  • Page 13 Release the volume control board cable from the routing clips . d Remove the screw that secures the power and volume control board to the laptop [3]. Lift the power and volume control board away from the laptop [4]. Installing the power and volume control board Place the power and volume control board on the laptop chassis.

  • Page 14: Hard Disk Drive (Hdd)

    Hard disk drive (HDD) Removing the HDD Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the HDD: Disconnect the HHD cable from the connector on the system board [1]. NOTE: Ensure to pull the HDD cable by the plastic handle to avoid damage to the connector and cable. b Release the cable adhesive tape that secures the cable to the system board.

  • Page 15: Coin Cell Battery

    Coin cell battery Removing the coin cell battery Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the coin cell battery: Disconnect the coin cell battery from the connector on the system board [1]. b Pry and lift the coin cell battery to release it from the adhesive on the laptop [2].

  • Page 16: Wlan Card

    WLAN card Removing the WLAN card Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove WLAN card: Remove the screw (1) that secures the WLAN card to the laptop [1]. b Lift the metal bracket to access the WLAN cables [2]. Disconnect the WLAN cables from the connectors on the WLAN card [3].

  • Page 17: Memory Modules

    Installing the WLAN Slide and connect the WLAN card to the connector on the system board. Connect the WLAN cables to the connectors on the WLAN card. Place the metal bracket to secure the WLAN cables. Tighten the screw to secure the WLAN card to the laptop. Install the: battery base cover...

  • Page 18: Speaker

    Repeat steps 3 and 4 to remove the second memory module (if available or shipped with the system). Installing the memory module NOTE: Install the second memory module with DRAM chips facing downward. Insert the memory module into the memory module socket until the retention clips secure the memory module. NOTE: Ensure to hear a click sound when the memory module is secured.
  • Page 19 LED board To remove speakers: Remove the mylar tape that secures the speaker cable on the system board [1]. NOTE: Lift the latch and release the LED board cable from the laptop, before un-routing the speaker cable. b Disconnect the speaker cable from the connector on the system board [2]. Release the speaker cables from the routing clips on the system board [3].

  • Page 20: System Fan

    Installing the speakers Insert the speakers into the slot on the laptop. Route the speaker cable through the cable routing clips. Paste the Mylar tape to secure the speaker cable on the system board. Connect the speaker cable to the connector on the system board. Install the: LED board battery...

  • Page 21: Heat Sink

    Installing the system fan Place the system fan on the laptop. Tighten the screws to secure the system fan to the laptop. Connect the system fan cable to the connector on the system board. Install the: battery base cover Follow the procedure in After working inside your computer.

  • Page 22: Led Board

    b Lift the heat sink away from the laptop [2]. NOTE: Ensure to loosen the screws diagonally. The screws cannot be removed completely as being retention screws. Installing the heat sink Place the heat sink on the system board. Tighten the captive screws to secure the heat sink to the laptop. NOTE: Ensure to tighten the screws diagonally to evenly cover the processor.
  • Page 23 b Release the LED board cable from the laptop [2]. NOTE: LED board cable is glued with a adhesive,ensure to peel gently to avoid damage. Peel the adhesive tape to access the LED board [3]. d Lift the LED board away from the laptop . NOTE: The LED board is secured on a cylindrical plastic hook.

  • Page 24: Input/Output(I/O) Boards

    Installing the LED board Insert the LED board into the slot on the laptop. NOTE: Ensure to align the LED board hole to the cylindrical hook to secure the board on the system board. Affix the adhesive tape to secure the LED board to the laptop. Affix the LED board cable to the adhesive tape on the system board and connect the LED board cable to the connector.Release the latch.
  • Page 25 d Remove the screw (2) that secures the I/O board to the laptop chassis [1]. Lift the I/O board from the laptop chassis [2]. Removing and installing components...
  • Page 26 Installing the Input-Output board Place the I/O board on the laptop. Tighten the screws to secure the I/O board to the laptop. Connect the coin cell battery and power and volume button board cables to the connector on the I/O board. Connect the I/O board cable to the connector on the system board.

  • Page 27: Touchpad Buttons Board

    Touchpad buttons board Removing the touchpad Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the touchpad metal bracket: Remove the mylar tapes that secures the speaker cable to the laptop [1]. b Remove the screws (4) that secure the touchpad board to the laptop chassis [2]. Lift the touchpad metal bracket from the laptop chassis [3].
  • Page 28 Pull the touchpad cable to release it from adhesive that secure the cable to the laptop. To remove touchpad board: Remove the screws (4) that secure the touchpad to the laptop [1]. b Lift the touchpad away from the laptop chassis [2]. Removing and installing components...

  • Page 29: Display Assembly

    Installing the touchpad Place the touchpad on the laptop. Tighten the screws to secure the touchpad to the laptop. Place the metal tab over the touchpad. Tighten the screws to secure the metal tab. Connect the touchpad cable and keyboard daughter board cable to the connectors on the system board. Install the: battery base cover...

  • Page 30: Display Cover

    Turn the computer over and open the display. To remove display assembly: Remove the screws that secure the display assembly to the laptop chassis [1]. b Lift the display assembly away from the laptop chassis [2]. Installing the display assembly Align the display assembly with the screw holders on the laptop chassis.
  • Page 31 base cover battery display assembly To remove the display cover: Using a plastic scribe, pry the display cover from the edges to release it from the display assembly [1]. b Lift the display cover away from the display assembly [2]. Release the display cable and touch screen board cable from under the display hinge [3].

  • Page 32: Display (Edp) Cable

    Display (eDP) cable Removing the display cable Follow the procedure in Before working inside your computer. Remove the: base cover battery display assembly display cover To remove the display cable: Peel the adhesive tapes [1] [2]. b Disconnect the sensor board cable from the display panel [3]. Open the latch and disconnect the display cable from the display panel [4].

  • Page 33: Camera

    Installing the display cable Route the display cable through the placeholders on the display panel. Align the display cable along the routing channels on the display panel. Connect the display cable and sensor board cable to the connectors on the display panel. Affix the adhesive tapes to secure the display cable and sensor board cable.

  • Page 34: System Board

    Installing the camera Connect the camera cable to the connector on the camera module. Insert the camera module into the slot on the display panel. Install the: display cover display assembly battery base cover Follow the procedure in After working inside your computer.
  • Page 35 coin cell battery WLAN card system fan heat sink To disconnect the following cables from the system board: Lift the latch and disconnect the touch screen cable and display cable [1]. b Pull the plastic label and release the I/O board cable on the system board [2]. Pull the label to disconnect the HDD cable on the system board [3] d Lift the latch and release the touchpad cable [4].

  • Page 36: Installing The System Board

    Remove the screws (3) that secure the system board to the laptop [1]. b Lift the system board away from the laptop[2]. Installing the system board Place the system board on the laptop. Tighten the screws to secure the system board to the laptop. Connect the following cables to the connectors on the system board: display b touch screen...

  • Page 37: Power Connector Port

    Power connector port Removing the power connector port Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the power connector port: Disconnect the power connector port cable from the connector on the system board [1]. b Remove the screw (1) that secures the power connector port to the laptop [2].

  • Page 38: Keyboard

    Connect the power connector port cable to the connector on the system board. Install the: battery base cover Follow the procedure in After working inside your computer. Keyboard Removing the keyboard Follow the procedure in Before working inside your computer. Remove the: base cover battery...
  • Page 39 To release the keyboard: Remove the screws that secure the keyboard shield to the keyboard. b Lift the keyboard shield away from the keyboard. To remove the keyboard: Open the latches and disconnect the keyboard backlight cable [1] and keyboard cable [2] from the system board. b Remove the screws that secure the keyboard to the computer chassis [3].

  • Page 40: Installing The Keyboard

    Installing the keyboard Place the keyboard on the laptop chassis. Tighten the screws to secure the keyboard to the laptop chassis. Connect the keyboard backlight cable and keyboard cable to the connectors on the system board. Place the keyboard shield over to secure the keyboard. Tighten the screws to secure the keyboard shield to the keyboard.

  • Page 41: Palm Rest

    Palm rest Removing the palmrest Follow the procedure in Before working inside your computer. Remove the: base cover battery WLAN card power and volume control board memory module hard disk coin cell battery system fan touchpad heat sink I/O board LED board power connector port display assembly...

  • Page 42: Installing The Palmrest

    Installing the palmrest Place the palmrest on a flat surface. Install the: system board keyboard speakers display assembly power connector port I/O board LED board heat sink touchpad system fan coin cell battery hard disk WLAN card memory module power and volume control board battery base cover Follow the procedure in...

  • Page 43: Technology And Components

    Technology and components Power adapter This laptop is shipped with the 45 W power adapter. This adapter uses an E4 connector. WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable.
  • Page 44 Feature Feature description SKL-Y SKL-U SKL-H Intel Smart Cache Technology with last level cache (LLC) sharing between Processor and GFx cores Intel Smart Sound Technology Intel Turbo Boost Technology 2.0 Last Level Cache (LLC) Up to 4M Up to 4M Up to 4M Voltage Optimizer Display...

  • Page 45: Identifying Processors In Windows 10

    Feature Feature description SKL-Y SKL-U SKL-H Linux (kernel and associated modules) Chrome Android Identifying processors in Windows 10 Tap Search the Web and Windows. Type Device Manager. Tap Processor. The processor information is displayed. Verifying the processor usage in Task Manager Right Click on the taskbar.

  • Page 46: Downloading The Chipset Driver

    Click Open Resource Monitor. Downloading the chipset driver Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

  • Page 47: Graphic Options

    Intel HD Graphics 520 – Intel Core i3/i5 Downloading drivers Turn on the laptop. Go to Dell.com/support. Click Product Support, enter the Service Tag of your laptop, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

  • Page 48: Rotating The Display

    Scroll down and select Advanced Display Settings. The Advanced Display Setting is displayed. Select the required resolution from the drop-down list and tap Apply. Rotating the display Right click on the desktop. A sub menu is displayed. Select Graphic Options > Rotation and choose one of the following: •...

  • Page 49: Cleaning The Display

    This laptop is shipped with integrated Realtek ALC3253–CG Waves MaxxAudio Pro controller. It is a High Definition audio codec designed for Windows desktop and laptops. Downloading the audio driver Turn on the laptop. Go to www.Dell.com/support. Click Product Support, enter the Service Tag of your laptop and click Submit. Technology and components...

  • Page 50: Identifying The Audio Controller In Windows 10

    Before installation After installation Changing the audio settings Tap or touch the Search the web and Windows and type Dell Audio. Start the Dell Audio utility from the left pane. WLAN cards This laptop supports the Intel Dual Band Wireless AC 7265 card...

  • Page 51: Hard Drive Options

    Identifying the hard drive in the BIOS Turn on or restart your system. When the Dell logo appears, perform the following action to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

  • Page 52: Usb Features

    USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Let's take a quick look on the USB evolution referencing to the table below. Table 4.

  • Page 53: Applications

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) —...

  • Page 54: Hdmi 1.4

    Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista.

  • Page 55: Usb Powershare

    USB Powershare USB PowerShare is a feature which allows for external USB devices (i.e. cellular phones, portable music players, etc.) to charge using the portable system's battery. Only the USB connector with a lightning bolt icon, as seen in the image above, can be used. This functionality is enabled in the system setup under the On Board Devices heading.

  • Page 56: Starting The Camera

    Starting the camera To start the camera, open an application that uses the camera. For instance, if you tap the Skype software that is shipped with the laptop, the camera turns on. Similarly, if you are chatting on the internet and the application requests to access the webcam, the webcam turns on. Starting the camera application Tap or click the Windows button and select All apps.

  • Page 57: Memory Features

    The memory information is displayed on the right pane. Testing memory using ePSA Turn on or restart your system. Perform one of the following actions after the Dell logo is displayed: • With keyboard — Press F12. The PreBoot System Assessment (PSA) starts on your system.

  • Page 58: System Specifications

    System specifications Keyboard specifications Feature Specification Number of keys • United States: 80 keys • United Kingdom: 81 keys • Japan: 84 keys Size • X= 19.05 mm key pitch • Y= 18.05 mm key pitch Display specifications Feature Specification Type Touch FHD AG Height...

  • Page 59: Communication Specifications

    Feature Specification • One USB 3.1 Gen 1-Type A with PowerShare • One USB 2.0 M.2 card 2230 x1 for the WLAN+ Bluetooth Communication specifications Features Specification Wireless • Qualcomm QCA61x4A 802.11ac Dual Band (2x2) Wireless Adapter • Bluetooth 4.1 Camera specifications Feature Specification...

  • Page 60: Audio Specifications

    Feature Specification • up to 1TB HDD 5400RPM (1TB SMR) Audio specifications Feature Specification Types High-definition audio Controller Realtek ALC3253 with Waves MaxxAudio pro Stereo conversion 24-bit (analog-to-digital and digital-to-analog) Internal interface High-definition audio codec External interface microphone-in and stereo headphones/headsets/speakers universal connector Speakers Power / Peak Power : 2X2Wrms/2X2.5Wpeak Internal speaker...

  • Page 61: Touchpad Specifications

    Feature Specification DRAM bus width 64-bit Flash EPROM SPI 128 Mbits PCIe bus 100 MHz External Bus PCIe Gen3 (8 GT/s) Frequency Touchpad specifications Feature Specification Resolution • Horizontal – 1228 dpi • Vertical – 748 dpi Size • Width: 105mm •...

  • Page 62: Ac Adapter Specifications

    AC Adapter specifications Feature Specification Type 45 W Input voltage 100 V AC to 240 V AC Input current 1.3 A (maximum) Input frequency 50 Hz to 60 Hz Output current 2.31 A (continuous) Rated output 19.5 +/– 1.0 V DC voltage Temperature range 0°C to 40°C (32°F to 104°F)

  • Page 63: System Setup

    System Setup Topics: • System setup options • Boot Sequence • Navigation keys • System setup options • General screen options • System Configuration screen options • Video screen options • Security screen options • Secure Boot screen options • Intel Software Guard Extensions screen options •...

  • Page 64: Video Screen Options

    Option Description • Device Information: Displays Primary Hard Drive, MiniCard Device, ODD Device, Dock eSATA Device, LOM MAC Address, Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, Wi-Fi Device, WiGig Device, Cellular Device, Bluetooth Device. Battery Information Displays the battery status and the type of AC adapter connected to the computer.
  • Page 65 Option Description By default, the drive will not have a password set. System Password Allows you to set, change or delete the system password. NOTE: Password changes take effect immediately. By default, the drive will not have a password set. Strong Password Allows you to enforce the option to always set strong passwords.

  • Page 66: Secure Boot

    Option Description Computrace (R) Allows you to activate or disable the optional Computrace Service from Absolute software. The options are: • Deactivate • Disable • Activate NOTE: The Activate and Disable options will permanently activate or disable the feature and no further changes will be allowed Default setting: Activate OROM Keyboard...

  • Page 67: Intel Software Guard Extensions

    Option Description NOTE: If you disable the Enable Custom Mode, all the changes made will be erased and the keys will restore to default settings. Save to File will save the key to a user-selected file. Intel software Guard Extensions Option Description Intel SGX Enable...

  • Page 68: Power Management Screen Options

    • Enable USB Wake Support • Wake on Dell USB-C Dock The option is selected by default. Wireless Radio Allows you to sense the connection of the system to a wired network and subsequently disable the selected Control wireless radios (WLAN and/or WWAN) Upon disconnection from the wired network, the selected wireless radios is re-enabled.

  • Page 69: Post Behavior

    Adaptive This option is enabled by default. Configuration • Standard Fully charges your battery at a standard rate. • ExpressCharge The battery charges over a shorter period of time using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 70: Manageability

    Option Description • Lock Mode Enable/Secondary Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are: • Minimal This option is selected by default. • Thorough • Auto Extended BIOS Allows you to create an additional pre-boot delay. The options are: POST Time •...

  • Page 71: Virtualization Support Options

    Virtualization Support options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology This option is selected by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®...

  • Page 72: System Log

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 73: System Setup Options

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 74: System Configuration Screen Options

    Option Description • Enable Attempt Legacy Boot BootUEFI Boot Allows you to control whether or not the system will prompt to the user to enter the Admin password, when a user Path selects a UEFI boot path from the F12 boot Menu. SecurityOptions •...

  • Page 75: Video Screen Options

    Option Description Miscellaneous Allows you to enable or disable the following devices: Devices • Enable Camera (enabled by default) • Enable Secure Digital (SD) card (enabled by default) NOTE: All devices are enabled by default. Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC).

  • Page 76: Secure Boot Screen Options

    Option Description Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin password is set. Default setting: Allow Non-Admin Password Changes is selected. UEFI Capsule Allows you to control whether the system allows BIOS updates through UEFI capsule update packages. Firmware Updates Default setting: Enable UEFI Capsule Firmware Updates is selected.

  • Page 77: Intel Software Guard Extensions Screen Options

    Option Description • If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are: • Save to File—Saves the key to a user-selected file • Replace from File—Replaces the current key with a key from a user-selected file •...

  • Page 78: Power Management Screen Options

    Configuration • Standard — Fully charges your battery at a standard rate. • ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. • Primarily AC use •...

  • Page 79: Virtualization Support Screen Options

    Option Description Mouse/Touchpad Allows you to define how the system handles mouse and touch pad input. The options are: • Serial Mouse • PS2 Mouse • Touchpad/PS-2 Mouse: This option is enabled by default. Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard and secondary functions.

  • Page 80: Maintenance Screen Options

    If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed. Restart the computer. Go to Dell.com/support. • Enter the Service Tag or Express Service Code and click Submit.

  • Page 81: System And Setup Password

    Click Get drivers and click Drivers and Downloads. The Drivers and Downloads section opens. Click Find it myself. Click BIOS to view the BIOS versions. Identify the latest BIOS file and click Download. Select your preferred download method in the Please select your download method below window, click Download File. The File Download window appears.
  • Page 82 To enter the System Setup, press F2 immediately after a power-on or reboot. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. In the System Security screen, verify that Password Status is Unlocked. Select System Password, alter or delete the existing system password and press Enter or Tab.

  • Page 83: Software

    Microsoft Windows 10 Pro 64 bit • Microsoft Windows 10 Home 64 bit Other OS media support • Dell.com/support to download eligible Windows OS • USB media available as upsell Downloading drivers Turn on the notebook. Go to Dell.com/support. Click Product Support, enter the Service Tag of your notebook, and then click Submit.

  • Page 84: Intel Hd Graphics Drivers

    Table 6. Intel chipset drivers Before installation After installation Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop. Table 7. Intel HD Graphics drivers Before installation After installation Software...

  • Page 85: Realtek Hd Audio Drivers

    Verify if the Realtek audio drivers are already installed in the laptop. Table 8. Realtek HD audio drivers Before installation After installation Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Verify if the Network drivers are already installed in the laptop. Software...

  • Page 86: Troubleshooting

    Run the ePSA diagnostics. If the LCD has color problems, run the ePSA diagnostics. If the LCD has burned-out pixels, verify that the LCD is still within LCD standard guidelines. For Dell internal users only, click here.

  • Page 87: Enhanced Pre-Boot System Assessment - Epsa Diagnostics

    Issue Suggested Troubleshooting Steps Integrated NIC If the system is not able to identify any network after connecting the network cable to the network port, try the following troubleshooting steps: Make sure that the network driver has been installed and is working properly. Check that the network LEDs are responding.
  • Page 88 NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status. Solid white –...
  • Page 89 • Off – Caps Lock disabled. Troubleshooting...

  • Page 90: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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