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Troubleshooting
If you encounter problems installing or operating the CD-ROM drive,
please review the following.
Verify the following:
The installation procedures described in this manual have been properly
followed.
The items contained in the "Checklist" below have been confirmed.
Go to the section "Additional Installation Cases" on page 23 and refer
to the appropriate case.
Checklist
Verify the following:
The power cable is connected properly to the CD-ROM drive.
For details see chapter "Hardware Installation", step 8 on page 15.
If properly connected, you are able to open and close the tray of the
CD-ROM drive by pushing the Eject button (Make sure that
PREVENT/ALLOW jumper is enabled).
The SCSI cable connector is connected properly to the drive and to the
host adapter. Check the position of pin 1 at each side of the cable.
See step 6 on page 14.
The SCSI ID# of the CD-ROM drive is unique to the SCSI bus.
Compare all other SCSI devices (internal/external) on the SCSI bus.
For details see chapter "Hardware Installation", step 2 to step 5 in this
manual.
Check all other jumpers at the rear of your CD-ROM drive.
We recommend using the default settings for
DEVICE TYPE
PREVENT/ALLOW
TEST MODE
The jumpers are preset at the factory, as below illustrated (default ID = 3).
PARITY
ID SELECT
0
22
Troubleshooting
jumper present
jumper present
jumper not present
TERMINATION
PREVENT/ ALLOW
1
2
TEST MODE
The termination at the SCSI bus has been properly installed or
activated. Both ends of the SCSI bus need to be terminated.
For details refer to step 4, Termination, on page 11.
If you still have problems running or installing your CD-ROM drive,
please contact our hotline or your local computer dealer.
Additional Installation Cases
No free SCSI connector present
If other SCSI devices occupy all connectors at the SCSI bus cable, either
remove a device before installing the CD-ROM or use another SCSI cable
with an additional connector. To purchase this cable, contact your local
computer dealer.
Service Contacts in Europe
If you require further support or service please contact your local technical
support professionals.
For Europe (German or English) please contact the hotline at:
Tel.: +49 (0) 2389 - 951047
(Monday – Thursday, 8:00 am – 4:30 pm / Friday, 8:30 am – 2:00 pm)
Fax: +49 (0) 2389 - 2921
BBS: +49 (0) 221 - 9561167
All this information and more can be downloaded from the internet.
Simply access the following address:
http://www.sony-cp.com
Troubleshooting
23
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