NETGEAR C7000v2 Quick Start Manual page 8

2. If you are unable to activate your Internet service using the
instructions on your cable Internet provider's website, call your
cable Internet provider and do the following:
a. When asked, provide your account information and provide
the modem router's model number, which is C7000v2,
serial number, and MAC address.
The serial number and MAC address are on the
modem router label.
b. Wait for your cable Internet provider to confirm that your
modem router is active.
c. If you do not get an Internet connection with the
modem router, ask your cable Internet provider to look
for your modem router online, and do one of the following
depending on what your cable Internet provider tells you
about your modem router:
• If the modem router is not visible, your cable Internet provider
can give you instructions to verify why the modem router
does not connect with your high-speed Internet service.
• If the modem router is visible to
provider
again.
, reboot the modem router. Check your online status
6
your cable Internet