Troubleshooting - D-Link AC1900 User Manual

Section 7 - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-878. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a di erent
operating system, the screenshots on your computer will look similar to these examples.
1. Why can't I access the web-based con guration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you
have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must
be on the same IP subnet to connect to the web-based utility.
- Microsoft Internet Explorer® 10 or higher
- Mozilla Firefox 28 or higher
- Google™ Chrome 28 or higher
- Apple Safari 6 or higher
di erent cable, or connect to a di erent port on the device if possible. If the computer is turned o , the link light may not be
on.
Norton Personal Firewall, and Windows
included with your rewall software for more information on disabling or con guring it.
D-Link DIR-878 User Manual

Troubleshooting

® XP rewall may block access to the con guration pages. Check the help les
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