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Mesh Enabled Architecture
5.3
Return Material Request
After collecting system information, contact the Motorola System Support Center for assistance
or to obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities
(FREs):
North America: 800-221-7144
5.4
Radio Products and Services Division
The Radio Products and Services Division is your source for manuals and replacement parts.
5.4.1 Radio Products and Services Division Telephone Numbers
The telephone numbers for ordering are: (800)-422-4210 (US and Canada orders)
The Fax numbers are: (800)-622–6210 (US and Canada orders)
The number for help identifying an item or part number is (800)-422-4210; select choice "3"
from the menu
5.5
Returning System Components to Motorola
Motorola's service philosophy is based on field replaceable entities (FREs). FREs are system
components identified by Motorola to be returned to Motorola for repair. In turn, Motorola sends
you a replacement FRE component to help you maintain maximum operating performance for
your system.
5.6
Returning FREs
Return faulty FREs to Motorola for repair. When you return an assembly for service, follow
these best practices:
•
Place any assembly containing CMOS devices in a static-proof bag or container for
shipment.
•
Obtain a return authorization (RA) number from the Motorola System Support Center.
•
Include the warranty, model, kit numbers, and serial numbers on the job ticket, as
necessary.
•
If the warranty is out of date, you must have a purchase order.
•
Print the return address clearly, in block letters.
•
Provide a phone number where your repair technician can be reached.
•
Include the contact person's name for return.
•
Pack this assembly tightly and securely, preferably in its original shipping container.
37
EWR/PWR Users Guide
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