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8 Frequently asked questions
If you encounter problems with your player, go through the following points listed in the
next section. Please also check out FAQs at
other troubleshooting tips.
Consult your dealer or service center if you are unable to find a solution by following these
hints.
Warning Under no circumstances should you try to repair the set yourself, as this will
invalidate the warranty.
My player skips songs.
The skipped song may be protected. You may not have sufficient rights to play the skipped
song on your player. Check the music rights with the song provider.
My player is not recognized by Windows.
Make sure your computer is running Windows XP (SP2 or higher).
My player has no power or is locked up.
• Your battery may have gone flat. Insert a new battery before use.
• You may have failed to press and hold
welcome screen appears on display.
• Do a soft reset by re-inserting the battery.
If none of the above works, then you may have to use the Device Manager to
recover your player:
1 Make sure the player is disconnected from PC and turned off.
2 Launch the Philips Device Manager at Start > Programs > Philips Device
Manager > Philips Device Manager on your PC and click Repair tab.
3 Press and hold the
4 Keep holding the key until the Philips Device Manager acknowledges your player and
goes into recovery mode.
5 Click the repair button and follow the instructions given by the Device Manager.
6 After the player has been repaired, disconnect it from your PC and re-start.
Important When the first time you connect the device to PC in recovery mode, a
hardware wizard will be popped up to install the software. Please select install the
software automatically and click Next, and then click Finish to complete the
installation.
During the installation, a warning message stating "The Software you are installing for this
hardware has not passed Windows Logo testing.", please select Continue Anyway, this
installation will not affect your PC.
44
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button while your player is connecting to the PC.
www.philips.com/support
2;
long enough. Press and hold
for further help and
2;
until the Philips
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