HP Envy x360 m6 Series Maintenance And Service Manual
Convertible pc (model
numbers m6-aq1xx and m6-aq0xx)
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Summary of Contents for HP Envy x360 m6 Series
- Page 1 HP Envy x360 m6 Convertible PC (model numbers m6-aq1XX and m6-aq0XX) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 © Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................6 Locating hardware ..............................6 Locating software ..............................6 Display ..................................7 Keys ..................................8 Lights ..................................9 Speakers ................................10 TouchPad ................................11 Left side ................................12 Right side ................................ - Page 6 Determining the BIOS version ......................55 Downloading a BIOS update ......................56 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............57 8 Specifications .............................. 59 Computer specifications ............................59 9 Backing up, restoring, and recovering ......................
- Page 7 Requirements for specific countries and regions ....................67 11 Recycling ..............................69 Index ................................70...
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Page 9: Product Description
HP Envy x360 m6 Convertible HP Envy x360 m6 Convertible PC (model number m6 aq1XX) PC (model number m6 aq0XX) Product Name HP Envy x360 m6 Convertible PC √ (model number m6 aq1XX) HP Envy x360 m6 Convertible PC √... - Page 10 Category Description HP Envy x360 m6 Convertible HP Envy x360 m6 Convertible PC (model number m6 aq1XX) PC (model number m6 aq0XX) Graphics (continued) Support for HD decode, DX12, √ √ and high-definition multimedia interface (HDMI) v1.4 Panel 15.6-in, RGBW, ultra-high- √...
- Page 11 Optical drive HP external DVD±RW DL √ √ SuperMulti Drive Audio and video HP Wide Vision HD webcam with √ √ indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88° wide field of vision; Support for Windows Hello Bang &...
- Page 12 Support for Windows ● modern trackpad gestures Taps enabled as default ● Power requirements Support for 45-W HP Smart AC √ √ adapter (non-PFC, 4.5-mm with mount) and 45-W HP Smart AC adapter (RC, 4.5-mm, slim) with C5, 1.00-meter (3.28-feet) power cord Support for 4-cell, 55-Wh, 3.62-...
- Page 13 Category Description HP Envy x360 m6 Convertible HP Envy x360 m6 Convertible PC (model number m6 aq1XX) PC (model number m6 aq0XX) Operating system ● Windows 10 Home EM/SL √ √ (continued) ● Windows 10 Home High End EM/SL ●...
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Page 14: External Component Identification
External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). -
Page 15: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display... -
Page 16: Keys
Keys NOTE: Your computer may look slightly different from the illustration below. Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. -
Page 17: Lights
Lights NOTE: Your computer may look slightly different from the illustration below. Item Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. Off: Computer sound is on. -
Page 18: Speakers
Speakers NOTE: Your computer may look slightly different from the illustration below. Component Description Speakers Produce sound. Chapter 2 External component identification... -
Page 19: Touchpad
TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad... -
Page 20: Left Side
Left side Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press ●... - Page 21 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
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Page 22: Right Side
Right side Item Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. -
Page 23: Bottom
Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom... -
Page 24: Illustrated Parts Catalog
Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product. -
Page 25: Computer Major Components
Computer major components Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover (in natural silver finish; includes TouchPad and cable, backlight cable, and keyboard cable): For use in Belgium 857283-A41 For use in Canada... - Page 26 Item Component Spare part number For use in Denmark, Finland, and Norway 857283-DH1 For use in France 857283-051 For use in Germany 857283-041 For use in Italy 857283-061 For use in Latin America 857283-161 For use in the Netherlands 857283-B31 For use in Russia 857283-251 For use in Saudi Arabia...
- Page 27 Item Component Spare part number (16) System board (includes processor, a graphics subsystem with UMA memory, and replacement thermal material): For use only on computer models with model number m6-aq1XX: Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor 858871-601 (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor...
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Page 28: Display Components
Display components Item Component Spare part number Display panel assembly (includes bezel, panel, and TouchScreen board): 15.6-in, UHD, AG, USlim, IR 856814-001 15.6-in, UHD, AG, USlim 856812-001 15.6-in, FHD, BV, Slim, IR 856813-001 15.6-in, FHD, BV, Slim 856811-001 Webcam/microphone module (includes double-sided adhesive): 3D webcam/microphone module 845631-001 Webcam/microphone module... -
Page 29: Miscellaneous Parts
45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) 854116-850 45-W HP Smart AC adapter (RC, 4.5-mm, slim) 741553-850 HP adapters: HP duck head adapter (for use in the United States) 860828-001 HP HDMI-to-VGA adapter 701943-001 HP USB external DVD+/-RW DL SuperMulti Drive 747080-001 HP USB Type-C-to-USB 3.0 adapter... -
Page 30: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Case utility tool or similar plastic, flat-edged tool ● Flat-bladed screwdriver Magnetic screwdriver ● ● Phillips P00, P0, and P1 screwdrivers ●... -
Page 31: Drive Handling
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 32: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 33: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●... -
Page 34: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. -
Page 35: Removal And Replacement Procedures
Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer. - Page 36 Remove the two Phillips M2.5×7.8 screws (2) and the six Phillips M2.0×5.2 screws (3) that secure the bottom cover to the computer. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge area. Release the bottom cover rear edge (2) and swing it up and back until it releases.
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Page 37: Battery
Battery Description Spare part number 4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) 844204-855 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 38: Hard Drive
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are available using spare part number 856789-001. The hard drive cable is available using spare part number 856788-001. Description Spare part number 2-TB, 5400-rpm, SATA, 9.5-mm hard drive... - Page 39 Remove the hard drive (4). If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.1 screws (1) that secure the bracket to the hard drive, and then remove the hard drive bracket (2). If it is necessary to replace the hard drive cable, slide the cable (3) off of the front end of the hard drive. Reverse this procedure to reassemble and install the hard drive.
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Page 40: Rtc Battery
RTC battery Description Spare part number RTC battery 616073-001 Before removing the TouchPad cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 41: Touchpad Cable
TouchPad cable Description Spare part number TouchPad cable (includes double-sided adhesive) 856802-001 Before removing the TouchPad cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. - Page 42 TouchPad Description Spare part number TouchPad (in natural silver finish; includes bracket) 858843-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
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Page 43: Memory Module
Memory module Description Spare part number 8-TB (2133, 1.2-V, DDR4) 820570-005 4-TB (2133, 1.2-V, DDR4) 820569-005 2-TB (2133, 1.2-V, DDR4) 851379-005 Before removing a memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 44: Wlan Module
Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module... - Page 45 NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. Remove the Phillips PM2.0×3.8 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.
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Page 46: Solid-State Drive
Solid-state drive Description Spare part number 256-MB, M2.2280, solid-state drive supporting TLC for use on all computer models 847109-003 128-MB, M2.2280, SATA-3, solid-state drive for use only on computer models with model number m6- 827560-009 aq1XX Before removing the solid-state drive, follow these steps: Turn off the computer. -
Page 47: Fan/Heat Sink Assembly
Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 856277-001 Before removing the fan/heat sink assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 48: Speakers
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly. - Page 49 Remove the speakers (3). NOTE: When removing the speakers, make note of the location of the three rubber isolators (4). Failure to properly install or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers. Component replacement procedures...
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Page 50: Connector Board
Connector board NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare part number 856801-001. Description Spare part number Connector board (includes audio jack and USB port) 856808-001 Before removing the connector board, follow these steps: Turn off the computer. -
Page 51: System Board
Reverse this procedure to install the connector board. System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, and replacement thermal material. Description Spare part number For use only on computer models with model number m6-aq1XX: Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 858871-601 4.0-MB L3 cache, dual core, 15 W) and the Windows 10 operating system... - Page 52 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● RTC battery (see Bottom cover on page Memory module shield and memory module (see Memory module on page ●...
- Page 53 Remove the following screws that secure the system board to the keyboard/top cover: (1) Four Phillips PM2.0×4.6 screws (2) Two Phillips PM2.0×3.3 screws (3) One Phillips PM2.5×4.5 screw Remove the system board (4). Reverse this procedure to install the system board. Component replacement procedures...
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Page 54: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 55 Slide the keyboard/top cover (2) forward and separate it from the display assembly. If it is necessary to replace the display panel assembly: Use a case utility tool or similar plastic, flat-edged tool to separate the bottom edge (1) of the display panel assembly from the display back cover.
- Page 56 Swing the top edge (3) of the display panel assembly up and forward until the display panel assembly rests upside down in front of the display back cover. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel.
- Page 57 If it is necessary to replace the TouchScreen board cable: Remove the display panel assembly. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly.
- Page 58 Remove the TouchScreen board cable (6). The TouchScreen board cable is available using spare part number 856803-001. If it is necessary to replace the G-sensor board: Remove the display panel assembly. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
- Page 59 Detach the G-sensor board (3) from the display back cover. The G-sensor board is secured to the display back cover with double-sided adhesive.) Remove the G-sensor board. The G-sensor board is available using spare part number 856809-001. If it is necessary to replace the webcam/microphone module: Remove the display panel assembly.
- Page 60 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part numbers 845361-001 (3D webcam/ microphone module) and 833962-005 (non-3D webcam/microphone module). If it is necessary to replace the display panel cable: NOTE: The display panel cable includes the webcam/microphone module cable. Remove the display panel assembly.
- Page 61 If it is necessary to replace the display hinges: Remove the display panel assembly. Remove the eight Phillips PM2.5×2.9 broadhead screws (1) that secure the display hinges to the display back cover. Remove the display hinges (2). The display hinges are available using spare part number 856795-001. Reverse this procedure to reassemble and install the display assembly.
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Page 62: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 808155-011 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 63: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 64: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 65: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 66 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
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Page 67: Specifications
AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. - Page 68 Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
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Page 69: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 70: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 71: Restore And Recovery
Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. -
Page 72: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 73: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 74: Removing The Hp Recovery Partition (Select Products Only)
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. -
Page 75: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 76 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
- Page 77 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
- Page 78 53 removal 29 display panel assembly spare part number 21, 53 spare part number 19, 29 removal 47 HP PC Hardware Diagnostics (UEFI) battery light 14 spare part numbers 20, 48 using 57 BIOS display panel cable HP Recovery Manager...
- Page 79 USB 2.0 12 system 63 AC adapter 14 USB 3.0 charging 14 USB flash drive 64 battery 14 USB Type-C 14 using HP Recovery media 62 caps lock 9 power button 12 recovery media drive 13 power connector 14 creating 61...
- Page 80 specifications 59 WLAN antenna 7 supported discs, recovery 62 WLAN module system board removal 36 removal 43 spare part number 18, 36 spare part numbers 19, 43 system recovery 63 system restore point creating 62 system restore point, creating 61 TouchPad buttons 11 removal 34...