32 Before Requesting Service - Philips DVD701 User Manual

Before requesting service
Symptom
No power
No picture
Distorted picture
Completely distorted picture
or no color with player menu.
Distorted or Black/White picture with DVD or The disc format does not match your TV's video signal (PAL/NTSC).
Video CD.
No sound
Distorted sound from HiFi amplifier.
No audio at digital output.
Disc can't be played.
No return to start-up screen when
disc is removed.
The player does not respond to
the remote control.
Buttons do not work.

32 BEFORE REQUESTING SERVICE

If it appears that the DVD-Video player is faulty, first consult this
checklist. It may be that something has been overlooked. Under no
circumstances should you try to repair the player yourself; as this
will invalidate the warranty. Only qualified service personnel can
remove the cover or service this player.
Look for the specific symptom(s).Then perform only the actions listed
to remedy the specific symptom(s).
Remedy
Check if the on/off button on the front of the player is set to on.
Check if both plugs of the mains cord are properly connected.
Check if there is power at the AC outlet by plugging in another appliance.
Check if the TV is switched on.
Select the same channel and source on the TV as on the player.
Check the video connection.
Check the disc for fingerprints and clean with a soft cloth, wiping from
center to edge.
Sometimes a small amount of picture distortion may appear .This is not
a malfunction.
If the picture is distorted completely or if the picture rolls vertically,
make sure the NTSC/PAL setting at the DVD player matches the video
signal of your television.
If your TV video signal is NTSC, select the NTSC setting at the DVD
player.
If your video signal is PAL, select the PAL setting - see NTSC/PAL
SETTINGS.
Check audio connections.
If you are using a HiFi amplifier, try another sound source.
Check the Digital Output menu is selected to ALL if a DTS disc is
played.
Ensure there is a DTS decoder connected when selecting DTS.
Check to make sure that no audio connections are made to the
amplifier phono input.
Check the digital connections.
Check the settings menu to make sure that the digital output is set to
on.
Check if the audio format of the selected audio language matches your
receiver capabilities.
For VCD set digital output to PCM
Ensure the disc label is facing up.
Clean the disc.
Check if the disc is defective by trying another disc.
Check to see if the disc is defective, badly scratched or warped (not flat)
Reset by switching the player off, then on again.
Check to see if the program requires another disc to be loaded.
Aim the remote control directly at the sensor on the front of the player.
Remove any obstacles between the player and the remote control.
Inspect or replace the batteries in the remote control.
In order to completely reset the player, unplug the AC cord from the AC
outlet for a few seconds.