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ViewSonic SD-T225 User Manual

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SD-T225/SD-T245
ViewSonic Device Manager Pro
User Guide

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Summary of Contents for ViewSonic SD-T225

  • Page 1 SD-T225/SD-T245 ViewSonic Device Manager Pro User Guide...

  • Page 2: Copyright And Trademark Statements

    Copyright and Trademark Statements © 2015 ViewSonic Corporation. All rights reserved. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of ViewSonic Corporation.

  • Page 3: Table Of Contents

    Table of Contents Copyright and Trademark Statements .................... 1 Table of Contents ..........................2 Acronyms and Abbreviations ......................5 Convention Types ..........................6 Global Declaration ..........................6 Chapter 1 ............................7 VDM Pro Smart Client Management Suite ..................7 VDM Pro Base Framework - Introduction ..................7 System Requirements .........................
  • Page 4 Chapter 8 ............................44 Device List Operation ........................44 Node Management Group ......................45 Device Options .......................... 45 Messaging Console Options ...................... 45 Category Summaries ......................... 46 IP Management Group ......................47 Chapter 9 ............................49 About VDM Pro ..........................49 View VDM Pro Information ......................
  • Page 5 Chapter 12 ............................84 Appendix ............................84 Event Logs ..........................84...

  • Page 6: Acronyms And Abbreviations

    Kernel-based Virtual Machine LDAP Lightweight Directory Access Protocol Operating System Purchase Reference Number Smart Client Management SNMP Simple Network Management Protocol Secure Sockets Layer Transport Layer Security Virtual Network Computing WSMAN Web Services for Management VDM Pro ViewSonic Device Manager Pro...

  • Page 7: Convention Types

    Convention Types Types Usage Text Button Names, Text Boxes, Labels Text Hyperlink “Text” Cross Reference Text Code Note Remember Mandatory field Text Refer Global Declaration Button Usage Cancel Cancel the current process and return to the previous screen Back Go back to the previous screen Close Exit from the current screen...

  • Page 8: Chapter 1

    VDM Pro Smart Client Management Suite VDM Pro Base Framework - Introduction VDM Pro is an ViewSonic Device Manager Pro that provides centralized management of systems deployed in a network. Organized as a plug-in framework, VDM Pro provides device specific management features for individual plug-ins.

  • Page 9: System Requirements

    System Requirements Minimum hardware and software requirements for installing VDM Pro are as follows: Hardware Requirements System Processor: 2 GHZ System Memory: 4 GB RAM Free Disk Space: 10 GB (May need more disk space depending on the nodes managed and the amount of history information needed) Note: The minimum system requirements listed above can support up to 200 devices.

  • Page 10: Chapter 2

    Chapter 2 VDM Pro Base Framework Installation VDM Pro installation includes install and uninstall actions for Windows operating system. For Windows Installing VDM Pro 1. Uninstall the old version of VDM Pro, if available. This step is for clean installation. 2.
  • Page 11 3. Click Next to continue. This action opens Destination Folder section in the same dialog box as displayed in the subsequent screenshot. Figure 2: Destination Folder 4. Click Next to continue installation in the default folder, (Or) click Change to choose another folder. By clicking Next button, the install options appear in the Setup dialog box.
  • Page 12 5. Click Install button to start the installation process. Click Back to review or change the installation settings. Click Cancel to exit the wizard. A related screenshot is displayed below. Figure 3: VDM Pro Installer Notification...
  • Page 13 6. Installation process is started by clicking Install button. A related screenshot is shown below. Figure 4: Installation Process 7. Click Finish to exit the Setup Wizard as shown in the subsequent screenshot. Figure 5: Installation – Finish...
  • Page 14 8. Once the installation is successfully completed, VDM Pro Installer dialog box appears to display the successful installation. Figure 6: Installation Complete Uninstalling VDM Pro Before uninstalling VDM Pro, the user has to follow the steps given below: • Close all the instances of VDM Pro application and make sure that no files within the VDM Pro installation folder are opened in the external editors.
  • Page 15 4. Click Uninstall VDM Pro icon to start un-installation process only for VDM Pro. Base Framework will be available in the machine. The installer will automatically uninstall only the client management suite without uninstalling Base. 5. (Or) click Uninstall VDM Pro icon to start un-installation process for entire VDM Pro in the machine and removes Client Management Suite too.
  • Page 16 Configuring VDM Pro at the End of Installation At the end of the installation process, an VDM Pro Configuration window appears as shown in the subsequent screenshot. Figure 9: VDM Pro Configuration – Installation The web server ports section displays the availability of default web server ports. In HTTP Port, 80 is set as the default port during installation.
  • Page 17 3. Click Apply to save the entered settings successfully. VDM Pro Configuration dialog appears as shown in the subsequent screenshot. The Saving Configuration process may take a few minutes to complete. VDM Pro will get launched in a web browser, when Start Services and Launch UI Options are chosen.

  • Page 18: Chapter 3

    Chapter 3 Getting Started To get started with the VDM Pro application, the user has to perform the following steps: • Start the VDM Pro service from Start menu. For more information on how to start the service, see “Start VDM Pro Service”.

  • Page 19: Logout Vdm Pro Application

    The VDM Pro Users can create a new user name and password to login to the VDM Pro application. For more details, see “Configuring User”. 3. Click Log In to log in the VDM Pro application. 4. Enable Use LDAP Authentication checkbox to login using LDAP credentials that has been configured.

  • Page 20: Chapter 4

    Chapter 4 VDM Pro Welcome Dialog Once logged into VDM Pro, a Welcome Dialog appears as shown in the screenshot below. Figure 13: Welcome to VDM Pro Quick Tips The Welcome Dialog includes quick tips for the users. To view more tips, click Get another tip. To enable the Welcome Dialog at the startup of VDM Pro, select Show this dialog at startup.

  • Page 21: Chapter 5

    Chapter 5 VDM Pro GUI Layout The following screenshot explains the layout of VDM Pro: Breadcrumbs Logout Button Node Categories List Database Usage Bar Top Banner Built-in Categories List Base categories General Menu Bar Go Back Button Figure 14: VDM Pro Layout Device List Tool Bar Device Details Window Device Category Summary...

  • Page 22: Chapter 6

    Chapter 6 VDM Pro Configuration VDM Pro facilitates the user with options for configuring an application for various features according to the user needs and identifies the attributes of the product to meet the requirements of an end user. This helps the user to manage a device easily and effectively. Various feature configurations are as follows: •...

  • Page 23: Discovery Configuration

    Discovery Configuration Scouts the network for manageable devices and presents in a web interface. The liveliness of the devices is also monitored and presented to the end user. Discovered devices are listed in the IP Management. Discovery range is a range of IP address of devices available over intranet and internet. Range must be in the following format.
  • Page 24 To Create/Delete Discovery Ranges by Start and End IP: 1. Click New Range button to create a new blank entry for providing the IP ranges as shown in the following screenshot. Figure 16: Discovery Ranges – Start and End IP 2.
  • Page 25 5. Select a required discovery range and click Delete Range button to delete a discovery range. Click Save to commit all changes. Entries are limited to 256 addresses. To Create/Delete a Single IP: 1. Click New IP button to create a new blank entry as shown in the screenshot below. Figure 17: Create New IP 2.
  • Page 26 To Create/Delete Discovery Ranges by IP and Subnet Prefix: 1. Click New IP/Prefix button to create a new blank entry as shown in the screenshot below. Figure 18: Create New IP/Prefix 2. Enter the starting IP address and Subnet Prefix in the Start IP and Subnet Prefix fields, respectively.

  • Page 27: Messaging Window

    Messaging Window Messaging Window provides information for various activities performed by the VDM Pro application. Whenever the user performs some activities like system login, system logout, device discovery and so on, a message will be displayed with the timestamp in the Messaging Window. The user can also configure the output window and optimize the messaging window size according to their needs.

  • Page 28: Ssl Upload

    SSL Upload SSL means Secure Socket Layer, which is a protocol used to ensure secure transactions between web servers and browsers. The protocol uses a third party, a Certificate Authority (CA) to identify one end or both end of the transactions. SSL encrypt the segments of network connections at the Application Layer to ensure secure end-to-end transit at the Transport Layer.

  • Page 29: Vdm Pro Users

    VDM Pro Users VDM Pro provides an option to the user for configuring and managing the users on a domain. User configuration includes • Configuring User To configure the user account, the user has to log into the application by providing the user credentials, the user can login and authenticate the credentials from anywhere in the network.
  • Page 30 2. Click Add New button to add the credentials as shown in the screenshot below. Figure 23: Add User 3. Enter the name of the user in Name text box. 4. Enter the user password in Password text box. 5. Enter the same user password in Confirm Password text box as in Password text box. 6.
  • Page 31 Configuring LDAP LDAP is Lightweight Directory Access Protocol, which is an emerging industry standard protocol for accessing directory servers. LDAP server can authenticate the users as it supports authentication. Using LDAP in a local network, the user can configure LDAP Server information, where the data is transferred on a secured layer and authenticate the users from anywhere on the network.
  • Page 32 7. Select the type of directory to be either LDAP or Active Directory based on the LDAP server configuration on your network. If LDAP directory type is selected, Bind Requires DN checkbox under Advanced settings will be enabled (or) if Active Directory is selected, Bind Requires DN checkbox under Advanced settings will be disabled.

  • Page 33: Language Selection

    Language Selection VDM Pro supports localization for the list of languages. The GUI will take the local browser’s language by default. VDM Pro provides an option to change the language settings according to the needs of the user. Language Language code English EN-US Traditional Chinese...

  • Page 34: Chapter 7

    Chapter 7 VDM Pro Tools VDM Pro Reports Framework Report Manager is a framework that allows users to create various type of reports based on the data available in the back end database. The reports include from simple computer information to a complex system statistics in a graph.
  • Page 35 • Click OK button to set the filter for the selected fields. • Select the required field from the Add fields, and click include in the Selected fields. If needed, the user can exclude the required fields from the Selected fields by clicking •...
  • Page 36 An Email address will be automatically populated in the Email text box. • Click Next button, Device Selection window appears. Select the required device from the Selection field column. • Click OK to schedule the reports. The scheduled reports are viewed under Scheduler tab or click Schedule >...
  • Page 37 Following are the User Report features: User Report Feature Description Add Report Allows the user to add a new user report. • Click Report List tab from the VDM Pro Report Manager page. • Select User Report from the Report Type drop-down list. •...
  • Page 38 • Click Report List tab from the VDM Pro Report Manager page. • Select User Report from the Report Type drop-down list. • Select the required plug-ins from the Extensions drop-down list. • Select the required user reports from the Selection field column. •...
  • Page 39 Click VDM Pro Tools > Launch Report Manager to launch report manager from VDM Pro as shown in the subsequent screenshot. List of Reports Top Banner Menu Bar Actions Figure 27: Report Manager...

  • Page 40: Retrieving Vdm Pro Server Events

    Retrieving VDM Pro Server Events An event is any significant occurrence in the system or in a program that requires the users to be notified or an entry is added to a log. Therefore, event logs help the user to identify and diagnose the source of current system problems, predict potential system problems and records the activities performed by the VDM Pro Server.
  • Page 41 Field Description Fields Description Timestamp Time at which the event is generated. Node or IP Represents the node or IP associated with the event. Component Represents the major component that logged the event, such as, Base, and Event HX, CX and DX. Type Represents the type of event that is logged in.

  • Page 42: Downloading Vdm Pro Logs

    Downloading VDM Pro Logs In VDM Pro, the user can download the logs that contain Access log, Error log and VDM Pro log. VDM Pro Logs This VDM Pro core log file keeps track of VDM Pro core processing like database access, command execution, etc.

  • Page 43: Messaging Actions

    Messaging Actions VDM Pro allows the user to perform the following messaging actions: • Restart Messaging • Stop Messaging Restart Messaging Restart Messaging action restarts the messaging system in the message console. During this action, the system will be reset that is clear the fault status and reset the timestamp retrieval to zero. 1.
  • Page 44 Figure 30: Messaging Console - Add/Edit Filter 6. Select the required filters from the grids Filter by Source and Filter by Severity. 7. Click Close and Set Filter to save the selected filters and return to the previous page. 8. Click Clear Filter button to clear the filters to de fault.

  • Page 45: Chapter 8

    Chapter 8 Device List Operation In VDM Pro, various operations are performed on the device list. The device list includes the following: • Node Management Groups - includes management devices • IP Management Groups - includes list of discovered IPs •...

  • Page 46: Node Management Group

    Node Management Group Node Management Group consists of Smart Client Management devices. On clicking any one of the managed devices in the Node Management Group, a list of node manageable devices appears. To manage a device, select a manageable device. This opens Node Manageability page. For more information on how to manage a selected device type, refer VDM Pro SCX.

  • Page 47: Category Summaries

    Category Summaries The Category Summaries shows a statistical breakdown of the nodes inside each category, including the total number of detected nodes, and the health status of the nodes. The health status of the device is displayed in the following table. Health Health Status Description...

  • Page 48: Ip Management Group

    IP Management Group The IP Management group shows all the detected IP addresses and their detected protocols. Click IP Management grid, a Discovered IP List window appears as shown in the screenshot below. Figure 34: IP Management Figure 35: Discovered IP list The Discovered IP List shows the list of all discovered IPs with their supported manageability and authentication status.
  • Page 49 Use the controls below to launch Discovery settings, Authentication Manager, or change the Ignored status of an IP. Button Options Description Allows the user to dispatch Wake-On-LAN command for the selected IPs. Adds an IP address to allow the server to discover the associated devices.

  • Page 50: Chapter 9

    Chapter 9 About VDM Pro View VDM Pro Information In About VDM Pro, details about the version information of VDM Pro GUI and Server components are provided. Click About > VDM Pro Information. A screenshot is shown below. Figure 36: VDM Pro Information To copy the information to clipboard, click Copy to Clipboard.

  • Page 51: Generate Debug Report

    Generate Debug Report To generate Debug report, click Generate Debug Report. This opens a Generate Debug Report dialog as shown in the screenshot below. Figure 37: Generate Debug Report Select the required options from the dialog and click Generate Report to Clipboard to generate the debug report to a clipboard.

  • Page 52: Chapter 10

    Chapter 10 Smart Client Management (SCX) Introduction Smart Client Management (SCX) is a thin client management extension for VDM Pro that provides aggregated management of thin client devices equipped with VDM Pro thin client agents. SCX will provide remote manageability of the system. Following are the major features that are provided by SCX, in multiple phases: •...

  • Page 53: System Requirement For Installing Scx

    • HTTPS is used to secure the web interface • ViewSonic propriety protocol is used to secure agent interface • MD5-CHAP will be used for a secured authentication Compatibility The web interface of SCX is compatible with the following browsers: •...

  • Page 54: Chapter 11

    Chapter 11 Smart Client Management Configuration Smart Client Management facilitates the user with options for configuring an application for various features according to the user needs and identifying the attributes of the product to meet the purpose of an end user. This helps the user to use an application easily and effectively. Various feature configurations are as follows: •...
  • Page 55 This opens a Node Manageability window, as shown in the subsequent screenshot. Select the required device(s) from the Node List and click Manage Smart Client from the Manageability Types in selected Nodes grid. Figure 39: Node Manageability This opens Smart Client device window, as shown in the screenshot below. Figure 40: Smart Client Management Page...

  • Page 56: Group Management

    Group Management SCX allows the user to divide devices into various groups for different connections and general settings. The user can create a new group, edit an existing group, or delete a group. Follow the steps given below to manage groups. 1.

  • Page 57: Firmware Manager

    4. In Step 2, select the required devices from the device list. 5. Select the type of device that needs to be listed from Any option Enter the device details in search bar and click Filter. 6. Click OK to save the entered details. 7.
  • Page 58 2. Click Create to create a new firmware. A Firmware Upload dialog is displayed as shown in the subsequent screenshot. Figure 44: Firmware Upload 3. Enter the firmware descriptions in the Firmware Name and Description text fields. 4. Click Upload to select a firmware from the local machine and upload a firmware. 5.
  • Page 59 Deploying Firmware 1. Click Plugins > Smart Client Management > Firmware Manager > Firmware Update. A Firmware Update dialog is displayed as shown in the subsequent screen. Figure 46: Firmware Update 2. In the Firmware Update dialog, select Upload new firmware image to display option. 3.
  • Page 60 6. Click Next to move to the Choose the device step as shown in the subsequent screenshot. Figure 48: Firmware Update - Choose the devices 7. In the Choose the device step, click By Filter tab. Select the required devices and click Add to Update List.
  • Page 61 10. Select the required group name from the Group List and select the required group devices. Click Add to Update List in order to add the selected devices to the Update List. 11. In order to create a group, click Create New group. Click Create to add a group. This opens an Add Group dialog as shown in the subsequent screenshot.
  • Page 62 Figure 51: Schedule 17. Select Start Firmware update immediately in order to start the firmware update immediately. 18. Choose Select the date and time for schedule in order to select a particular date and time for the schedule to start. 19.

  • Page 63: Quick Connection Policy Manager

    2. Click Retrieve All to retrieve all archived events from firmware update. The Firmware Update History dialog displays all the events from firmware update. Quick Connection Policy Manager Smart Client Management provides connection settings for HDX, RemoteFX and VMware. These connection settings include domain, user name, password, and server IP address.
  • Page 64 3. Enter the required policy name and description in the Policy Name and Description, respectively. 4. Enter the required system details in the System option. 5. Select the required widgets in the Widget option. 6. Click Save to save the changes done. Quick Connection Deployment 1.
  • Page 65 6. In Choose the devices step, click By Filter tab. Select the required devices and click Add To Update List option in order to add the devices to update list. 7. Select the required devices from the Update List and click Remove All to remove the devices from the Update List.
  • Page 66 12. Select the type of device that needs to be listed from Any option Enter the device details in search bar and click Filter. 13. Click OK to save the entered details. 14. In the Choose the devices step, select the required devices from the group devices list and click Add to Update List.

  • Page 67: Connection Manager

    2. Click Retrieve All to retrieve all archived events from firmware connection setting logs. The Quick Connection Setting History dialog displays all the events from firmware connection setting logs. Connection Manager Smart Client Management provides advanced connection settings for RemoteFX, Citrix and VMware. These connection settings include login setting, server setting and local resource setting.
  • Page 68 3. Enter the required policy name and description in the Policy Name and Description, respectively. 4. Click desired protocol and select Add to create a new policy. 5. Enter the required settings. 6. Click Create to create a new policy. 7.
  • Page 69 Figure 63: Connection Deployment - Choose the device 7. In Choose the devices step, click By Filter tab. Select the required devices and click Add To Update List option in order to add the devices to update list. 8. Select the required devices from the Update List and click Remove All to remove the devices from the Update List.
  • Page 70 Figure 65: Add Group 11. In Add Group dialog, under Step 1, enter the group name and description in the Group Name and Description text fields, respectively. 12. In Step 2, select the required devices from the device list. 13. Select the type of device that needs to be listed from Any option Enter the device details in search bar and click Filter.

  • Page 71: Managing Client Policies

    18. Choose Select the date and time for schedule in order to select a particular date and time for the schedule to start. 19. Click Done in order to start the update process. Connection Setting History 1. Click Plugins > Smart Client Management > Connection Manager > Connection Setting History.
  • Page 72 2. Click New to create a new policy. A Save to Policy dialog is displayed as shown in the subsequent screenshot. Figure 69: Save to Policy 3. In the Save to Policy dialog, enter the required policy name and details in the Policy Name and Description text fields, respectively.
  • Page 73 7. In the Client Setting Policy Management dialog, select a required policy and click Delete to delete a policy. Deployment Client Connections 1. Click Plugins > Smart Client Management > Client Policy Manager > Client Deployment. A Client Deployment dialog is displayed as shown in the subsequent screenshot. Figure 70: Client Deployment 2.
  • Page 74 Figure 71: Client Deployment - Choose the devices 6. In the Choose the device step, click By Filter tab. Select the required devices and click Add to Update List. The selected devices will be added to Update List. 7. Click the select devices from the Update List and click Remove All to remove the selected devices from the Update List.
  • Page 75 Figure 73: Add Group 11. In Add Group dialog, under Step 1, enter the group name and description in the Group Name and Description text fields, respectively. 12. In Step 2, select the required devices from the device list. 13. Select the type of device that needs to be listed from Any option Enter the device details in search bar and click Filter.

  • Page 76: Quick Connection

    17. Choose Select the date and time for schedule in order to select a particular date and time for the schedule to start. 18. Click Done in order to start the update process. Client Setting History 1. Click Plugins > Smart Client Management > Client Policy Manager > Client Setting History. A Connection Setting History dialog is displayed as shown in the subsequent screen.

  • Page 77: Connection Manager

    2. Select the required protocol options for the system in Supported Protocol settings option. 3. Entered the required information. 4. Select the required options in the Widget settings option. 5. Click Save to save the required settings. 6. Click Save to Policy to save the connection settings to a policy. Connection Manager Smart Client Management provides Desktop Connection Setting for the selected devices.

  • Page 78: Client Setup

    Figure 78: Protocol – New 3. Type the required details in the respective text boxes for the respective protocol and click Save. 4. Select the required connection and click Edit to the particular connection. 5. Type the required details and click Save. 6.

  • Page 79: Password Setting

    3. Click Save to save the settings. 4. Click Save to Policy in order to save the client connections to a policy. Password Setting SCX allows the user to change the admin password for local thin client configuration. Follow the steps given below to change the password for a selected device. 1.

  • Page 80: Vnc Connector

    Figure 81: Power Control 2. Select the required commands namely Wake on LAN, Reboot and Power Off from the command option. 3. Select the required commands namely Wake on LAN, Reboot and Power Off from the Set all Actions to: option. 4.

  • Page 81: Send Message

    2. The VNC Connector page displays another device that is remotely connected through SCX. 3. Click Disconnect in order to disconnect the ongoing remote connection. Send Message SCX allows the user to send a message to a particular device. Follow the steps given below to send a message.

  • Page 82: Firmware Update

    4. Click a particular certificate and click Delete to delete the selected certificate. Firmware Update Administrators have a need to update Firmware in a thin client that they manage, when a new Firmware is available. Doing this operation on all managed systems without any automation or remote capabilities is a difficult task.

  • Page 83: General Information

    Figure 87: Edit Firmware Information 7. Enter the firmware name and description in the Firmware Name and Description text fields, respectively. 8. Click Save to save the firmware information. 9. Select a required firmware from the firmware list and click Delete to delete the selected firmware image.
  • Page 84 The Smart Client Summary shows the following information: Field Information • Hardware CPU Model Information • Total RAM Size • Free RAM Size • Disk Size • Resolution • Platform Model • Firmware Firmware Version Information • Agent Revision • Kernel Build Version •...

  • Page 85: Event Logs

    Chapter 12 Appendix Event Logs For Base Framework In VDM Pro Event Logs, Event Source, Cause and Severity are explained below. Event Source Event source is created by a combination of defined reason codes and reason sub codes. Reason codes are the parameters monitored by each plug-ins and reason sub codes are a special parameter of a particular reason code.
  • Page 86 Cause Codes Cause codes are not specific to any plug-in, and provide a generic descriptive cause for an event. Cause Description Code Start When an application is started, this cause will be logged. Stop When an application is stopped, this cause will be logged. Pause When an application waits for few seconds, this cause will be logged.
  • Page 87 Severity Severity is not specific to any plug-in, and provides a generic descriptive cause for an event. Severity Description Unknown When the health status of the device is not known, this severity will be logged. Good / Normal When the health status of the device is good or normal, this severity will be logged.

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