Sometimes Video Streaming Quality Is Poor; Wi-Fi Connection Is Lost Or Intermittent - Sony XBR-65X900 Instruction Manual

A message appears stating that the TV cannot connect to your network.
You can connect to the Internet, but not to Google services.
You cannot add a Google account.
[123] Troubleshooting | Network (Internet/home)/apps

Sometimes video streaming quality is poor.

Quality depends on the original video provided by the video content provider and your connection
bandwidth.
The wireless network connection quality varies depending on the distance or obstacles (e.g., wall)
between the TV and the wireless router (access point), environmental interference, and the quality
of the wireless router (access point). In this case, use a wired connection for the Internet, or try the
5GHz band.
The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not
supported, the TV can only connect to a wireless router (access point) using the 2.4GHz band.
Related topics
Connecting to a network using a LAN cable
Using Wi-Fi to connect the TV to your network
[124] Troubleshooting | Network (Internet/home)/apps

Wi-Fi connection is lost or intermittent.

Check the installation location of the TV and wireless router (access point). Signal condition may be
affected by the following :
Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
There are floors or walls between the wireless router (access point) and TV.
If the problem persists even after checking the above, try using a wired LAN connection.
Related topics
Using Wi-Fi to connect the TV to your network
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