Brother mfc-t800 Basic User's Manual page 97

Scanning Difficulties
Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Poor scanning results when using
the ADF.
 Vertical black lines appear in
the scanned data.
Software Difficulties
Difficulty
Cannot install software or print.
"Device Busy" appears on the
computer screen.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
®
)
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source in your
scanning application.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver.
For more information, see Software and Network User's Guide: Scan Using Apple
Image Capture (ICA Driver).
Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner on page 55.)
Try using the scanner glass. (See Using the scanner glass on page 19.)
Suggestions
®
(Windows )
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not displaying an error message on the LCD.
Troubleshooting
89
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