Before You Call; Diagnostic Checklist - Dell Adamo XPS Service Manual

NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of
loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
NOTE: Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE: Have your express service code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
You may also be asked for your service tag.
Locating the Service Tag and Express Service Code
The service tag and express service code are required when you contact Dell for assistance. These details help Dell's automated support telephone system
direct your calls more efficiently.
You can identify the service tag and express service code in the following ways:
The service tag and express service code are located in the battery bay. To remove the computer battery see
l
The service tag is listed in the security menu of the system setup program. For information on accessing the system setup program, see
l
System Setup Program.
1 service tag and express service code

Diagnostic Checklist

Remember to fill out the Diagnostic Checklist (see
telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other
troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.
Diagnostic Checklist
Name:
Date:
Address:
Phone number:
Service tag:
Express service code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes/No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Diagnostic Checklist). If possible, turn on your computer before you call Dell for assistance and call from a
Removing the Computer Battery.
Entering the