Dispute Resolution And Arbitration - Samsung GALAXY S 5 Important Information Manual

DISPUTE RESOLUTION AND
ARBITRATION
PLEASE READ THIS CAREFULLY; IT AFFECTS
YOUR RIGHTS
In those rare instances where your concern
is not resolved to your satisfaction through
calls to our customer care, you and Virgin
Mobile each agree to try to resolve those
disputes in good faith after you provide
written notice of the dispute as set forth
below. If the dispute is not resolved, you
and Virgin Mobile agree that the dispute
will be resolved through individual binding
arbitration or small claims court, instead of
courts of general jurisdiction.
Mandatory Arbitration and Waiver of
Class Action
Instead of suing in court, you and Virgin
Mobile agree to arbitrate all Disputes
42 General Terms and Conditions of Service
(as defined below) on an individual, non-
representative, basis. You agree that, by
entering into this Agreement, you and
Virgin Mobile are waiving the right to
a trial by jury or to participate in a class
action or representative action. This
agreement to arbitrate is intended to be
broadly interpreted.
In arbitration, there is no judge or jury.
Instead Disputes are decided by a neutral
third-party arbitrator in a more informal
process than in court. In arbitration, there
is limited discovery and the arbitrator's
decision is subject to limited review by
courts. However, just as a court would,
the arbitrator must honor the terms of
the Agreement and can award damages
and relief, including any attorneys' fees
authorized by law.
"Disputes" shall include, but are not limited
to, any claims or controversies against each
effective 1-17-15