Frequently Asked Questions - Nokia BT FUSION 6136 Setup Manual

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Frequently asked questions

What is Wi-Fi and wireless broadband?
Wi-Fi is 'wireless fidelity' or 'wireless' network. It's a great way to My phone says BT then BTHomeHub-XXXX. Does that mean I am
connect your BT Fusion mobile to the Internet without using wires, losing my Wi-Fi connectivity?
in a wireless-enabled location. 'Wireless broadband' gives you
No, this means that you are connected to your Wi-Fi network and
Wi-Fi connectivity to the Internet at broadband speed - faster than
your phone is also attached to the BT Mobile network. Essentially,
standard dial-up or as fast as 3G access. You can use your mobile via
you are connected to both systems, but Wi-Fi will be your
a BT wireless broadband network to connect instantly to BT Fusion
predominant connection.
so you can benefit from great call rates.
How many wireless BT wireless broadband networks can I save?
What happens to my BT Fusion service if I'm in range of my BT
Home Hub and my broadband line is not working? You can save up to 6 BT wireless broadband networks including the
BT Openzone network on your BT Fusion handset.
In the unlikely event of a fault on your broadband or landline, your
BT Fusion handset will automatically work as a mobile until the fault
is repaired. You will still be able to make and receive calls using your
Will my BT Fusion mobile number replace my landline phone number?
BT Fusion handset as a standard mobile. Once your broadband line
is fixed your BT Fusion service will automatically revert back to full No, you'll still keep your landline phone number and your landline
service. phone. People will still be able to call you on your landline phone.
They will only get through to your BT Fusion mobile if they call your
BT Fusion number.
What is the maximum distance I can be from my BT Home Hub to
make calls using the BT wireless broadband network?
Range in ideal conditions is up to 18-25 metres from the BT Home Hub.
This can vary depending on type of building structure and where you
place the hub. To be certain that you are connected to the BT wireless
broadband network, make certain the Wi-Fi Network Indicator
displays as a bright antenna. When Wi-Fi is disconnected, the antenna
is light grey.
How do I find out how strong my wireless broadband signal is?
You will see the Wi-Fi icon appear on your handset screen
with signal strength bars. For example, for an area with maximum
coverage there are 5 Wi-Fi signal strength bars and for an
area with little coverage it may display 1 signal strength bar.
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What is BT Openzone? What call charges do people pay when they call me on my BT Fusion
number?
BT Openzone is a wireless broadband (Wi-Fi) service that you can
access in public places (hotspots) such as cafes, airports, hotels All calls made to your BT Fusion number will be charged at the
and motorway service stations. You can connect to BT Openzone caller's standard mobile rate.
hotspots to use the BT Fusion service throughout the UK and
Ireland, and at selected locations abroad. BT Openzone hotspots
are identifiable by the distinctive BT Openzone sign .
What happens to a call charge if I move in or out of range of
To find out where BT Openzone hotspots are located, go to
wireless broadband during a call?
www.btopenzone.com/find.
The call will continue to be charged at the rate applicable to
wherever the call was started. So if you started the call in range of
your BT Home Hub, you will be charged at your agreed Fusion tariff
BT Openzone
rates. If you started the call when away from your hub, the call will
Your phone has already been set up to use BT Openzone. However, continue to be charged as a mobile call.
in case of accidental deletion please follow the steps below:
1. From the Home Screen select Menu, Settings, Connectivity, Wi-Fi.
2. Highlight Available Networks and press Select.
TROUBLESHOOTING
3. Your mobile lists available networks. Highlight and select BT Openzone.
4. Select Connect.
Whatever your query, we're here to help.
Call Customer Services on 0800 783 2326.
Can several people use BT Fusion in range of my BT hub all at the
same time?
Yes. You can have up to six people on your BT Fusion account, each
with their own BT Fusion or standard BT Mobile handset. Up to five
separate calls can be made in range of your BT Home Hub at any
time, regardless of whether they are making or receiving a call. This
means that you don't have to wait for your phone line to become
free before making great value calls in range of your BT Home Hub.
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