Epson TM-H5000II User Manual page 11

The autocutter is jammed
1. Pull the cutter cover toward you so that you can rotate the
cutter motor knob.
2. Follow the instructions on the label, and rotate the knob until ▼
appears in the window.
3. Close the cutter cover.
Removing Jammed Paper
Do not touch the print head because it can be very hot after printing.
Do not move the slip section print head carriage.
1. Turn the printer off and open the appropriate printer cover
(either front or roll paper).
2. If the paper is jammed in the roll paper section, press the cover
open button to open the cover. Then remove the jammed paper
and put the roll back in the printer and close the cover. If the
paper is jammed in the slip section, open the front cover and
remove the jammed paper.
3. If paper is caught in the automatic cutter in the receipt section
and the roll paper cover cannot be opened, open the cutter
cover toward you, as shown in illustration 8.
4. Rotate the knob until ▼ appears in the window, as shown in
illustration 9. This returns the cutter blade to the normal
position. There is a label near the cutter to assist you.
5. Close the cutter cover.
6. Open the roll paper cover and remove the jammed paper.
8
CAUTION:
9
TM-H5000II User's Manual 11
English