Maintenance Service; Contacting Maintenance Support - Fujitsu Primergy RX300 S4 User Manual

Chapter 8 Operation and Maintenance

8.8 Maintenance Service

If the cause of the failure is uncertain or if the original condition cannot be restored,
contact an office listed in the "Contact Information" of the "Start Guide".

8.8.1 Contacting Maintenance Support

For "Contact Information", refer to "Start Guide". Before contacting maintenance support, check the
following.
Fill in each sheet of the "Configuration Sheets", and "Accident Sheet".
Points to be checked
• Model name and product ID of the server
They are described on the label on the server. For the label location, refer to "Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information (BIOS Setup Utility settings)
• OS
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.)
• Date/time of occurrence
• Environmental settings of the server
• LED statuses
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