Motorola SURFboard SB4101 User Manual
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Motorola SURFboard SB4101 User Manual

Motorola SURFboard SB4101 User Manual

High-speed access to the internet
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SB4101 User Guide
High-Speed Access to the Internet
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SURFboard
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Summary of Contents for Motorola SURFboard SB4101

  • Page 1 SB4101 User Guide High-Speed Access to the Internet SURFboard Cable Modem...

  • Page 2: Regulatory Information

    Regulatory Information Federal Communications Commission Radio and Television Interface Statement for a Class 'B' Device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation.

  • Page 3: Declaration Of Conformity

    According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola BCS, 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device.
  • Page 4 Warning TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. Caution TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
  • Page 5 Motorola, Inc. reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola, Inc. to provide notification of such revision or change. Motorola, Inc. provides this guide without warranty of any kind, either...

  • Page 6: Table Of Contents

    Introduction ............1 Top and Front Panel .
  • Page 7 Removing the SB4101 Device Listing from Windows 98 ....... . .

  • Page 8: Introduction

    USB-equipped computers. The standard Ethernet connection provides network service to single or multiple users. Unlike a telephone modem, the SB4101 is always online. Just open your browser and surf. * Unlike analog phone modems and ISDN, you’re always on, always connected.

  • Page 9: Top And Front Panel

    When the light is flashing, startup diagnostics are being performed. A solid light indicates the SB4101 is powered on. Receive When the light is flashing, the SB4101 is scanning for a receive channel connection. A solid light indicates the channel connection is acquired.
  • Page 10 Top and Front Panel Item Description Online When the light is flashing, the SB4101 is scanning for the network configuration server connection. A solid light indicates the network connection is acquired. Activity When the light is flashing, the SB4101 is transmitting or receiving data.

  • Page 11: Rear Panel

    This port provides a direct connection to USB equipped computers. • This is the recessed reset button. 6 CABLE This port transfers data to and from the service provider. 7 POWER This connector provides power to the SB4101. Troubleshooting Legal...

  • Page 12: Before You Begin

    SB4101 to the nearest cable outlet. If you have a TV attached to the cable outlet, you may need a 5-900 MHz splitter to use both the TV and the SB4101. Both the coaxial cable and the RF splitter are readily available at consumer electronic stores.

  • Page 13: Precautions

    Postpone SB4101 installation until there is no risk of thunderstorm or lightning activity in the area. Avoid damaging the SB4101 with static by touching the coaxial cable connector when it is attached to the earth grounded coaxial cable TV wall outlet.

  • Page 14: System Requirements

    Installation Configuration System Requirements You need the following to use the SB4101 with your computer system: Service Provider You must sign up with a data service provider for access to the Internet and other online services. You should ask your data service provider the following questions:...
  • Page 15 Any standard 10/100Base-T Ethernet card operates with the SB4101. This is not needed if connecting to the USB port. The Ethernet card must be installed before the SB4101. If it is not, follow the installation instructions included with your Ethernet card.

  • Page 16: Installation And Configuration

    Introduction Before You Begin Avoid damaging the SB4101 or your PC with static electricity. To release any static charges, touch the coaxial cable connector on the modem efore connecting or disconnecting the USB or Ethernet cables. Home Print Exit Installation...

  • Page 17: Cabling And Startup For A Single User

    Configuration Cabling and Startup for a Single User You must allow 5 to 30 minutes to power up the first time because the SB4101 must find and lock on the appropriate channels for communications. Be sure that your computer is on and the SB4101 is unplugged.
  • Page 18 Installation Configuration Cabling and Startup for a Single User Check that the lights on the front of the SB4101 cycle through the following sequence: Power flashes during a self-test. When the self-test is successfully complete, the light is solid green.
  • Page 19 Cabling and Startup for a Single User Connect your computer to the SB4101 using one of the following methods: Connect the USB cable to the SB4101 port marked USB and the other end to the USB port on the back of your computer.

  • Page 20: Setting Up A Usb Driver In Windows 98

    Introduction Before You Begin Installation Configuration Troubleshooting Legal Setting Up a USB Driver in Windows 98 After plugging in the USB connector, the window on the left is displayed. Click Next. Home Print Exit...
  • Page 21 Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 98 Be sure the text that reads “Search for the best driver for your device” is selected as displayed in the upper window on the left. Then, click Next, and the lower window on the left is displayed showing a location.
  • Page 22 Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 98 If your computer does not locate the driver, the previous window is displayed again. You should select “specify a location” and type in the location of your CD-ROM drive as shown in the upper window.
  • Page 23 Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 98 After the window on the left is displayed, click Next. At this point, Windows 98 may need additional system files loaded to complete the installation.
  • Page 24 Refer to “Verifying Your IP Address in Windows 95, 98, and Me” on page 30 to verify your TCP/IP setup. If you have any difficulties with the installation process, please follow the instructions for removing the SB4101 USB device from a Windows 98 computer that appear on page 38 in the Troubleshooting section. Troubleshooting...

  • Page 25: Setting Up A Usb Driver In Windows 2000 And Me

    Introduction Before You Begin The SB4101 uses the same driver as the SB4100. Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 2000 and Windows Me After making the USB connection, the Found New Hardware window is displayed.
  • Page 26 Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 2000 and Windows Me After several seconds, the Hardware Wizard window is displayed. Click Next, and the lower window is displayed. Be sure that the text that reads “Search for a suitable driver for my device” is selected and click Next.
  • Page 27 Introduction Before You Begin Home Print Exit Installation Configuration Setting Up a USB Driver in Windows 2000 and Windows Me Be sure that the CD-ROM drive’s box is the only one checked as illustrated in the upper window. Click Next, and the lower window is displayed. Click Next.
  • Page 28 CD-ROM drive on your computer, enter the drive letter for your CD-ROM drive. Click OK and the lower window on the left is displayed. Select Browse and then locate a file called Net4101.sys. This file is located on the Motorola SB4101 CD-ROM root directory. Double-click the file called Net4101.sys. Troubleshooting Legal...
  • Page 29 Click Finish to complete the installation. If you have any difficulties with the installation process, please follow the instructions for removing the SB4101 USB device from a Windows 2000 or Windows Me computer that begin on page 42. Troubleshooting...

  • Page 30: Configuring For Tcp/Ip In Windows 95, 98, And Me

    Introduction Before You Begin The SB4101 contains all necessary software. You don't need to configure the SB4101, but you must configure your computer for TCP/IP (software protocol developed for communication between computers) and check for an IP address. Your service provider may provide additional instructions for setting up your computer.
  • Page 31 Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 95, 98, and ME Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window.
  • Page 32 Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card or USB device connected to the SB4101. Click Properties. Select the IP Address tab on the TCP/IP window.

  • Page 33: Configuring For Tcp/Ip In Windows 2000

    Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 2000 The following basic instructions are for Windows 2000 users. Windows 95, 98, and Me instructions begin on page 23. If you are using a different operating system, refer to your user guide.
  • Page 34 Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 2000 Click Properties and information similar to that shown in the lower window is displayed. If Internet Protocol (TCP/IP) is displayed in the list of network components, TCP/IP is installed and you can proceed to step 10.
  • Page 35 Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 2000 Click Protocol on the Select Network Component Type window and then click ADD. The Select Network Protocol window is displayed similar to the example on the lower left of this page.
  • Page 36 Introduction Before You Begin Home Print Exit Installation Configuration Configuring for TCP/IP in Windows 2000 On the Local Area Connection # Properties window, make sure a check mark is in the box next to Internet Protocol (TCP/IP). Click Properties. The Internet Protocol (TCP/IP) Properties windows is displayed as shown on the lower left of this page.

  • Page 37: Verifying Your Ip Address In Windows 95, 98, And Me

    Introduction Before You Begin The values shown for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your PC will be different than those shown in the example above. If autoconfiguration is displayed before IP Address in Windows 98, call your service provider.

  • Page 38: Windows 2000

    Introduction Before You Begin Home Print Exit Installation Configuration Verifying Your IP Address in Windows 2000 The following basic instructions are for Windows 2000. The instructions for verifying your IP address for Windows 95, and Me are found on the previous page. For any other operating system, please refer to your specific operating system guide for IP address verification.

  • Page 39: Verifying Your Ip Address In Windows 2000

    Verifying Your IP Address in Windows 2000 Improper connections between your PC and the SB4101 and cable network problems are indicated when you receive an Autoconfiguration IP Address. An example is displayed on the upper left of this page. Check your cabling and whether you can see your regular cable-TV channels on your television.

  • Page 40: Cabling For Multiple Users

    Your service provider must configure your modem for multiple user service. Contact your service provider for availability and instructions. The SB4101 supports many multiple user configurations. It can easily serve as a gateway to the Internet for up to 32 users.

  • Page 41: Ethernet And Usb

    Ethernet and USB SB4101 Ethernet For two users on individual computers, connect the USB and Ethernet ports directly to the SB4101. Computer Computer Service provider Multiple users are supported with a single user attached to the USB port and the remaining (up to 31) users connected to the Ethernet hub.

  • Page 42: Troubleshooting

    This information helps you solve a problem quickly. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the SB4101 may take 5 to 30 minutes. Your service provider may need to know the status of the front-panel lights.
  • Page 43 Introduction Before You Begin Troubleshooting Problem Cannot send or receive data Home Print Exit Installation Configuration Possible Solutions Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred. If the first light that is off is: Light Turns off under the following error condition(s): Receive...
  • Page 44 Introduction Before You Begin Troubleshooting Problem Cannot send or receive data (cont’d) Cannot view User Guide CD video Operating System problems related to unsuccessful installation of the SB4101 USB driver Home Print Exit Installation Configuration Possible Solutions Check the coaxial cable at the modem and wall outlet and hand-tighten if necessary.

  • Page 45: Removing The Sb4101 Device Listing From Windows 98

    On your Windows Desktop, right click the Network Neighborhood icon and select Properties. The Network window is displayed. Highlight the text that reads “Motorola SurfBoard USB Cable Modem SB4101,” as illustrated in the lower window. This procedure does not remove the USB driver from your system, it only removes the device listing from your system.
  • Page 46 Configuration Removing the SB4101 Device Listing from Windows 98 Click Remove and the Network Dialogue window no longer shows the “Motorola SurfBoard USB Cable Modem” in the list. Click OK, and the System Settings Change window is displayed. Click No.

  • Page 47: Removing The Usb Driver From Windows 98

    Run. In the Run window, type explorer and then click OK. The Exploring window is displayed as shown on the left. Be sure that the USB cable has been removed from your PC or SB4101 cable modem. Select your CD-ROM drive. Run the Remove utility from the Motorola SB4101 CD-ROM by double clicking the Remove icon.
  • Page 48 Configuration Removing the USB Driver from Windows 98 The SB4101 USB Driver Removal windows are displayed on this page. Click Remove Driver. The removal of the SB4101 USB is now complete. You may get various messages in this step, depending on the previous installation.

  • Page 49: Removing The Sb4101 Device Listing From Windows 2000 And Windows Me

    Print Exit Installation Configuration Removing the SB4101 Device Listing from Windows 2000 and Windows Me From your Windows 2000 or Windows Me desktop, click Start. Click Settings. Click the Control Panel icon and the window on the left is displayed.
  • Page 50 Before You Begin Home Print Exit Installation Configuration Removing the SB4101 Device Listing from Windows 2000 and Windows Me Click Next to continue, and the lower window on the left is displayed. Select Uninstall/Unplug a device and click Next. Troubleshooting Legal...
  • Page 51 If you unplugged the USB cable from the SB4101 (and saw the “Unsafe Removal of a Device” window), then the SB4101 will probably not be listed as illustrated in the lower window. If the device is not listed, then click Cancel. If it is listed, highlight the SB4101 and click Next. Troubleshooting...
  • Page 52 Home Print Exit Installation Configuration Removing the SB4101 Device Listing from Windows 2000 and Windows Me On the upper window on the left, select “Yes, I want to uninstall this device” and click Next. On the lower window, click Finish.

  • Page 53: Removing The Usb Driver From Windows 2000 And Windows Me

    Introduction Before You Begin The SB4101 uses the same driver as the SB4100. Home Print Exit Installation Configuration Removing the USB Driver from Windows 2000 and Windows Me Start Windows Explorer. Click Start and then select Run. In the Run window, type explorer and then click OK.
  • Page 54 Windows Me removed the file during the Add/Remove Hardware Wizard portion of this de-installation procedure. Once you have removed the USB device, repeat the Windows 2000 USB Installation procedure to reinstall the SB4101 with a USB device. If you have problems, please call us toll-free at 1-877-466-8646. Troubleshooting...

  • Page 55: Contact Us

    Configuration Troubleshooting Legal Contact Us For technical support of your cable modem, call Motorola: 1-877-466-8646 (USA only). For questions about your Internet service or connection, call your cable service provider. For Motorola consumer cable products, education, and support: http://www.motorola.com/broadband For Motorola cable modem sales, customer service, technical support, and warranty claims, call toll-free: 1-877-466-8646 (USA only).

  • Page 56: Glossary

    Introduction Before You Begin Glossary Coaxial cable (coax) DOCSIS Expansion slot F-type connector IP address MAC address Home Print Exit Installation Configuration A type of wire that consists of a center wire surrounded by insulation and then a grounded shield of braided wire. The shield minimizes electrical and radio frequency interference. The coaxial cable is the primary type of cabling used by the cable television industry and is also widely used for computer networks.
  • Page 57 Introduction Before You Begin Glossary Splitter TCP/IP Home Print Exit Installation Configuration Mega Hertz. A measure of radio frequency - millions of cycles per second. One MHz represents one million cycles per second. Peripheral Component Interconnect. Most PCs today include a PCI bus in addition to a more general ISA expansion bus.

  • Page 58: Faqs

    Introduction Before You Begin FAQs Got a question? We’ve put together a list of questions customers frequently ask. What is high-speed cable Internet access? Cable Internet access uses cable television wires instead of telephone lines to tap into the information on the Internet. It’s extremely fast and affordable, and it doesn’t tie up phone lines for incoming or outgoing calls and faxes.
  • Page 59 No, not if your computers are connected via a network. The SB4101 is capable of supporting current Internet Connection Sharing technolo- gies. Internet Connection Sharing software enables the user to connect more PCs to the Internet by using the PC containing the SB4101 as a gateway.
  • Page 60 The standard coverage for an SB4101 is a 2-year limited warranty. What type of technical support is available? For questions about your Internet service or connection, call your cable service provider. If you have problems with your Motorola broadband products, you can call us toll-free at 1-877-466-8646 (USA only).

  • Page 61: Software License Agreement

    AFOREMENTIONED SOFTWARE (TOGETHER WITH CABLE MODEM FIRMWARE, THE “SOFTWARE”), YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
  • Page 62 Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
  • Page 63 The Software is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES.
  • Page 64 Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors.
  • Page 65 483507-001-99 5/01 Home Print Exit...

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