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Resetting and Locking Your Phone Through SMS
When your phone is lost or stolen, you can erase your important
personal information (such as Contacts entries, call history, and
messages).
To report your phone missing, call Telecom Customer Services on
0800 651 000. As well as locking the phone, all personal information
will be permanently erased. To minimise the inconvenience of losing
your phone book details, please keep a separate record of the
information.
You will be asked for your phone's passcode. The default is the
11 digit decimal ESN which can be found on the back of the phone,
underneath the battery. Once locked, your phone will then display
the following message: "If found, please call Telecom Customer
Service."
Should you find or recover your phone, you will need to take it to a
Telecom Dealer. The Dealer will send the phone to a Sanyo approved
Service Centre for unlocking. Please note: A service fee may apply.
To activate this feature, the following presetting is required:
1.
Press
2.
Select Settings and press
3.
Select Security and press
4.
Enter your lock code.
5.
Select Others and press
6.
Select Found Me and press
7.
Select Reset/Lock and press
8.
Select Enable and press
Changing the Passcode
To change the passcode for the special formatted SMS messages:
1.
Follow steps 1-6 above.
2.
Select Chg Passcode and press
3.
Enter new passcode (11 digits).
4.
Reenter the new passcode.
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to access the main menu.
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