A Check List Before Calling To Acustomer Service To Report Aproblem - LG Smart AC User Manual

User Manual
A CHECK LIST BEFORE CALLING TO A CUS-
TOMER SERVICE TO REPORT A PROBLEM
Main Function
Can't Sign in to the
LG Smart AC App.
Can't sign up for
the
membership.
Can't connect the
LG Smart AC App.
to the indoor unit.
The indoor unit is
not
connecting to the
Wi-Fi.
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Function Details
• Did you connect to a
Wi-Fi that is set with
password?
• Did you confirm
from your email?
• Did you provide your
email address
correctly?
• Is the indoor unit
turned off?
• Is the Wi-Fi signal
weak?
• Is the wireless router
that is connected to
the indoor unit turned
off?
• Is the LG Smart AC
App. not operating at
all?
• Is it disconnected
with the indoor unit
suddenly?
• Isn't the wireless
router turned off?
• Isn't the internet
cable unplugged
from the wireless
router?
• Isn't the wireless
router placed
distantly?
• Each common carrier has a router to give
services to only applicable members.
Use a different wireless router.
• Check your email and confirm the LG
Smart AC App.
• You should provide email address in
xxx@xxxx.xxx format correctly.
• Turn the indoor unit on.
• Move to a place where the Wi-Fi signal is
strong.
• Turn the router on.
• Turn off the Wi-Fi on smartphone and
turn it back on.
• Sign in the LG Smart AC App. again.
• Turn the wireless router on.
• Plug in the internet cable to the wireless
router.
• Install the wireless router near by the air
conditioner.
Remark
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