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Dell PowerEdge T20 Owner's Manual

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Dell PowerEdge T20
Owner's Manual
Regulatory Model: D13M
Regulatory Type: D13M001

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Summary of Contents for Dell PowerEdge T20

  • Page 1 Dell PowerEdge T20 Owner's Manual Regulatory Model: D13M Regulatory Type: D13M001...
  • Page 2 CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved. Trademarks used in this text: Dell , the Dell logo, Dell Boomi...

  • Page 3: Table Of Contents

    Contents 1 About Your System........................7 ........................7 Front-Panel Features And Indicators ........................8 Back-Panel Features And Indicators ..............................9 NIC Indicator Codes ......................10 Power Indicator Codes For Power Supply ........................10 Complete The Operating System Setup ......................... 10 Supported Operating Systems ...........................11 Other Information You May Need 2 Using The System Setup And Boot Manager...............13 ..........................
  • Page 4 ................................33 Power Switch ........................... 33 Removing The Power Switch ..........................34 Installing The Power Switch ..............................34 Input/Output Panel ........................34 Removing The Input/Output Panel ........................35 Installing The Input/Output Panel ................................36 Hard Drives ........................36 Removing The Hard-Drive Cage ........................37 Installing The Hard-Drive Cage ................37 Removing A 3.5 Inch Hard Drive From The Hard-Drive Cage...
  • Page 5 ..........................61 Installing The System Board ................ 62 Entering The Service Tag After Replacing The System Board 4 Troubleshooting Your System....................63 ......................... 63 Safety First—For You And Your System ............................63 Power LED Diagnostics ..............................64 Memory Beep Code ........................
  • Page 6 9 Getting Help..........................85 ............................... 85 Contacting Dell .........................85 Locating Your System Service Tag ............................85 Documentation Feedback...

  • Page 7: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.

  • Page 8: Back-Panel Features And Indicators

    Item Indicator, Button, or Icon Description Connector USB connectors (2) Allow you to connect USB devices to the system. The ports are USB 3.0 compliant. USB connectors (2) Allow you to connect USB devices to the system. The ports are USB 2.0 compliant. Hard drive indicator Indicates the hard drive activity.

  • Page 9: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector USB connectors (2) Allow you to connect USB devices to the system. The ports are USB 3.0 compliant. Video connector Allows you to connect a VGA display to the system. Line-out connector Allows you to connect other output devices to the system. Line-in/microphone Allows you to connect other external audio devices to the connector...

  • Page 10: Power Indicator Codes For Power Supply

    Indicator Indicator Code Network activity light Yellow light — A blinking yellow light indicates that network activity is present. on integrated network adapter Power Indicator Codes For Power Supply Press the self-diagnostic button to perform a quick health check on the non-redundant power supply of the system. Diagnostic Indicator Condition Pattern...

  • Page 11: Other Information You May Need

    • For latest information on supported operating systems, see dell.com/ossupport. NOTE: Always check for updates on dell.com/support/manuals and read the updates first because they often supersede information in other documents. NOTE: When upgrading your system, it is recommended that you download and install the latest BIOS, driver, and...

  • Page 13: Using The System Setup And Boot Manager

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the Legacy boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport.

  • Page 14: Entering System Setup

    It is recommended to update your BIOS (system setup), on replacing the system board or if an update is available. Restart the system. Go to dell.com/support. If you do not have your system's Service Tag or Express Service Code: Enter the Service Tag or Express Service Code and click Submit.

  • Page 15: Responding To Error Messages

    13. Click Run to install the updated BIOS settings on your system. Follow the instructions on the screen. Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Messages.
  • Page 16 Table 2. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to: • Disabled • Enabled • Enabled w/PXE (this option is enabled by default) • Enable UEFI Network Stack NOTE: Depending on the system and the devices installed, the items listed in this section may or may not be displayed.
  • Page 17 Option Description • Enable Front USB 2.0 Ports • Enable USB 3.0 Ports • Enable Rear–Left Dual USB 2.0 Ports • Enable Rear–Right Dual USB 2.0 Ports (this option is enabled by default) NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
  • Page 18 Option Description • System Password Max Password Bypass Allows you to bypass the System Password and the internal HDD password prompts during a system restart. • Disabled — Always prompt for the system and internal HDD password when they are set. This option is disabled by default. •...
  • Page 19 Option Description • Enable processor XD Support — This option is enabled by default. OROM Keyboard Access Allows you to determine if you access the Option Read Only Memory (OROM) configuration screens via hotkeys during boot. These settings prevent access to the Intel RAID (CTRL+I) or Intel Management Engine BIOS Extension (CTRL+P/F12).
  • Page 20 Table 5. Performance Option Description Multi Core Support Specifies whether the processor will have one or all cores enabled. The performance of some applications will improve with the additional cores. • All — Enabled by default. • • Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor.
  • Page 21 Option Description NOTE: This feature does not work if you turn off your system using the switch on a power strip or surge protector or if Auto Power is set to disabled. Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled. •...

  • Page 22: Boot Manager Screen

    Table 8. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization technology. • Enable Intel Virtualization Technology — This option is enabled by default. VT for Direct I/O Enables or disables the VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I/O.

  • Page 23: Using The Boot Manager Navigation Keys

    Option Description Download the BIOS file from dell.com/support. For more information, see Updating The BIOS. Save the BIOS file on a USB drive (FAT32). Press <F12> while powering up the system to select the BIOS Flash Update. Insert the USB drive into the USB port.

  • Page 24: Assigning A System Password And Admin Password

    Assigning A System Password And Admin Password You can assign a new System Password and/or Admin Password or change an existing System Password and/or Admin Password only when Password Status is Unlocked. If the Password Status is Locked, you cannot change the System Password.
  • Page 25 NOTE: Intel AMT is supported only on Intel Xeon processor-based systems. It provides the following features: • Allows you to discover devices even while the system is powered off. • With out-of-band management capabilities, you can remotely remediate and recover systems after OS failures. •...

  • Page 27: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 28: Closing The System

    Figure 5. Opening and Closing the System slots tabs system cover cover release latch Closing The System Ensure that all internal cables are connected and placed out of the way and that no tools or extra parts are left inside the system. Align the tabs on the system cover with the corresponding slots on the system chassis.

  • Page 29: Installing The Bezel

    Figure 6. Removing and Installing the Bezel retention clips (4) bezel Installing The Bezel Insert the bezel tabs into the bezel tab slots in the chassis. Press the bezel into the chassis until the bezel locks into place. Close the system. Place the system upright on a flat, stable surface.

  • Page 30: Removing The Chassis-Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 31: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 32: Thermal Sensor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 33: Power Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 34: Installing The Power Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35: Installing The Input/Output Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 36: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 37: Installing The Hard-Drive Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 38: Installing A 3.5 Inch Hard Drive In The Hard-Drive Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Removing A 2.5 Inch Hard Drive From The Hard-Drive Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Installing A 2.5 Inch Hard Drive In The Hard-Drive Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 41: Removing A 3.5 Inch Hard Drive From The Hard-Drive Bay

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 42: Installing A 3.5 Inch Hard Drive In The Hard-Drive Bay

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: Removing A Hard Drive From A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 44 NOTE: The screws used to secure the optical drive to the optical drive/hard-drive slot are available on the front of the hard-drive cage. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
  • Page 45 Figure 19. Removing the Optical-Drive Filler optical-drive/hard-drive slot hard-drive screws (8) tabs (4) optical-drive screws (2) optical-drive filler Slide the optical-drive into the optical-drive/hard-drive slot. Tighten the screws on the back of the optical-drive/hard-drive slot to secure the optical drive. NOTE: The screws used to secure the optical drive to the optical drive/hard-drive slot are available on the front of the hard-drive cage.

  • Page 46: Removing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 47: General Memory Module Installation Guidelines

    • DIMM operating voltage • Maximum supported DIMM frequency of the processor The system contains four memory sockets organized into two channels. In each channel, the release levers of the first socket are marked white and the second socket black. Figure 21.

  • Page 48: Sample Memory Configurations

    • Populate all sockets with white release tabs first, and then black. • Populate the sockets by highest rank count in the following order — first in sockets with white release levers, and then black. • Memory modules of different sizes can be mixed only if other memory population rules are followed. For example, 2 GB and 4 GB memory modules can be mixed.

  • Page 49: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: System Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Installing The System Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 55 Figure 25. Removing and Installing the Heat-Sink Assembly processor fan heat sink captive screws (4) screw sockets (4) processor fan cable CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and out from under the tab.

  • Page 56: Installing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing The Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Entering The Service Tag After Replacing The System Board

    Entering The Service Tag After Replacing The System Board Enter the system service tag after you replace the system board. NOTE: To replace the system board within the warranty period, contact Dell for technical support. To replace the system board after the system warranty expires, see Removing The System Board.

  • Page 63: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Memory Beep Code

    Amber LED State Description no memory modules are detected possible system board error memory modules are detected, but a memory configuration or compatibility error possible system board resource and/or hardware failure some other failure with messages on screen Memory Beep Code The system emits a series of beeps during startup if it detects no memory.

  • Page 65: Troubleshooting A Serial I/O Device

    If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. Power down all attached USB devices and disconnect them from the system. Reboot the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options.

  • Page 66: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Troubleshooting The System Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Using System Diagnostics

    Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
  • Page 72 Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 73: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see System Board Jumper Settings Table 14. System Board Jumper Settings Jumper Setting Description PSWD The password feature is enabled. (jumper engaged_ default) Clears BIOS password.

  • Page 74: Disabling A Forgotten Password

    Item Connector Description FRONTPANEL Front IO connector PSWD Password jumper INT_USB Internal USB connector RTCRST RTCRST jumper INT_SPKR Internal speaker SLOT 4 PCIe card connector 4 SLOT 3 PCI card connector 3 SLOT 2 PCIe card connector 2 BATTERY Battery connector SLOT 1 PCIe card connector 1 INTRUDER...
  • Page 75 NOTE: If you assign a new system and/or admin password with the PSWD jumper installed, the system disables the new password(s) the next time it boots. Connect the system to the electrical outlet and power-on the system. Power off the system and disconnect the power cable from the electrical outlet. Remove the cover.

  • Page 77: Technical Specifications

    Technical Specifications Processor Processor type • One Intel Xeon processor E3-1225v3, or • One Intel Pentium processor G3220 Expansion Bus Bus type PCI Express Generation 2 and 3 Expansion slots (Slot 1) One full-height, half-length x16 PCIe Gen3 card slot connected to processor (Slot 2) One full-height, half-length x1 PCIe Gen2 card slot connected to Platform Controller Hub (PCH) (Slot 3) One full-height, half-length PCI 32/33 card slot...

  • Page 78: Environmental Specifications

    Drives Up to four 3.5 inch internal, cabled SATA, or SATA SSD drives and one optical disk drive (optional). Two 3.5 inch and two 2.5 inch (optional), internal, cabled SATA, or SATA SSD drives. Six hard-drive systems Up to four 3.5 inch and two 2.5 inch (optional), internal, cabled SATA, or SATA SSD drives.
  • Page 79 Operating 20% to 80% (non-condensing) Storage 5% to 95% (non-condensing) Maximum Vibration Operating 0.26 G Storage 2.20 G Maximum Shock Operating 40 G Storage 105 G Altitude Operating –15.20 m to 3048 m (-50 ft to 10,000 ft) NOTE: In compliance with the requirements of the official Chinese standards, the operating altitude for systems shipping in China is in the range of –15.2 m to 5000 m (–50 ft to 16400 ft).

  • Page 81: System Messages

    Alert! Previous The system failed to complete the boot routine three consecutive times for the same error. attempts at booting Contact Dell and report the checkpoint code (nnnn) to the support technician. this system have failed at checkpoint [nnnn]. For help in...
  • Page 82 Error Message Description Diskette subsystem The floppy drive controller may be faulty. reset failed Gate A20 failure One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. General failure The operating system is unable to carry out the command. This message is usually followed by specific information—for example, Printer out of paper.
  • Page 83 Error Message Description Memory write/read A memory module may be faulty or improperly seated. Reinstall the memory modules and, if failure at address, necessary, replace them. read value expecting value Memory size in The amount of memory recorded in the system configuration information does not match the CMOS invalid memory installed in the system.

  • Page 84: Warning Messages

    Dell. Write fault The operating system cannot write to the floppy or hard drive. Write fault on The operating system cannot write to the floppy or hard drive.

  • Page 85: Getting Help

    Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag. This information is used by Dell to route support calls to the appropriate personnel.

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