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Toyota Matrix 2012 Warranty & Maintenance Manual

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See also: Owner's Manual
www.toyota.com
Printed in U.S.a. 12/11
11-tCS-04876
MATRIX
2 0 1 2
00505-12wMG-Mat
warranty &
MaIntEnanCE GUIDE

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Summary of Contents for Toyota Matrix 2012

  • Page 1 MATRIX www.toyota.com 2 0 1 2 warranty & MaIntEnanCE GUIDE Printed in U.S.a. 12/11 11-tCS-04876 00505-12wMG-Mat...
  • Page 3 Toyota’s official Web site, decision to select Toyota. www.toyota.com. We want you to enjoy owning your Toyota We wish you many miles of safe and as much as you enjoy driving it. This pleasurable driving, and we look forward booklet is designed to help.

  • Page 4: Table Of Contents

    Table of Contents WARRANTY INFORMATION Introduction Satisfaction Down the Road The Immobilizer Key Transportation Assistance If You Need Assistance Warranty Coverages at a Glance Your Warranties in Detail General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty Your Responsibilities Operation and Maintenance...
  • Page 5 Table of Contents MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance Maintaining Your Warranty Maintenance Log Using the Maintenance Log Charts Schedule A — 2AZ-FE Engines Schedule B — 2ZR-FE Engines Explanation of Maintenance Items Vehicle Identification...

  • Page 6: Introduction

    Satisfaction Down the Road t Toyota, our top priority is always Our goal is for every Toyota customer to our customers. We know your enjoy outstanding quality, dependability Toyota is an important part of your and peace of mind throughout their life and something you depend on every ownership experience.

  • Page 7: The Immobilizer Key

    The Immobilizer Key THE NEW WORLD OF ANTI-THEFT TECHNOLOGY SECURITY This Toyota vehicle may be equipped with For security purposes, access to key an electronic “immobilizer” anti-theft codes and service procedures for system. When the key is inserted into the...
  • Page 8 Toyota dealer or certain registered consider having the Toyota dealer or a locksmiths can obtain the key code from a qualified independent automotive restricted-access database. These...

  • Page 9: Transportation Assistance

    Toyota. We also dealer or owner scheduling conflicts. know how disruptive the loss of The Transportation Assistance Policy transportation can be to your daily routine.

  • Page 10: If You Need Assistance

    (located on the driver’s side When you call, please have your vehicle corner of the dashboard, under the identification number, the current mileage window) on your Toyota and the names of your • Current mileage on your vehicle selling and servicing dealerships. •...
  • Page 11 If You Need Assistance California residents: Toyota offers you This information about the Dispute assistance through an arbitration program Settlement Programs is correct as of the called the California Dispute Settlement date of printing. However, the programs Program (CDSP). A brochure about the may be changed without notice.

  • Page 12: Warranty Coverages At A Glance

    Warranty Coverages at a Glance Introduction...

  • Page 13: Your Warranties In Detail

    This booklet contains warranty terms and these warranties or any implied warranties. conditions that may vary depending on the Toyota does not authorize any person to part covered. A warranty for specific parts create for it any other obligation or liability or systems, such as the Powertrain in connection with this vehicle.

  • Page 14: New Vehicle Limited Warranty

    Covered” on pages 13-14. workmanship of any seatbelt or air bag Coverage is for 60 months or system supplied by Toyota, subject to the 60,000 miles, whichever occurs first. exceptions indicated under “What Is Not Covered” on pages 13-14.

  • Page 15: What Is Not Covered

    When your vehicle is inoperable due to • Installation of non-Genuine Toyota failure of a warranted part, towing service Parts to the nearest authorized Toyota dealership • Airborne chemicals, tree sap, road is covered. debris (including stone chips), rail dust, salt, hail, floods, wind storms,...
  • Page 16 Failure of a vehicle on which the odometer remedy under this warranty or any has been altered so that actual vehicle implied warranty. Toyota does not mileage cannot be readily determined. authorize any person to create for it Salvage or Total-Loss Vehicles any other obligation or liability in connection with this vehicle.

  • Page 17: Dispute Resolution

    New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 8-9. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act.

  • Page 18: Federal Emission Control Warranty

    However, emissions standards as determined by under the terms of the Basic Warranty, an EPA-approved emissions test. Toyota provides coverage of three years or • This failure results or will result in 36,000 miles, whichever occurs first.
  • Page 19 Federal Emission Control Warranty WHAT IS NOT COVERED WARRANTY PARTS LIST Air Conditioning System These warranty obligations do not apply to failures or noncompliance caused by: • Compressor • • The use of replacement parts not Condenser certified in accordance with •...

  • Page 20: Maintenance

    Federal Emission Control Warranty MAINTENANCE Exhaust Gas Recirculation You are responsible for performance of (EGR) System the required maintenance indicated in the Owner’s Manual and this booklet. Toyota • EGR gas temperature sensor will not deny a warranty claim solely • EGR valve because you do not have records to show •...

  • Page 21: Replacement Parts

    If your claim is denied, equivalent in quality to Genuine Toyota Toyota will notify you in writing of the Parts may impair the effectiveness of the reason within the same period. If we fail emission control systems.
  • Page 22 Federal Emission Control Warranty IF YOU HAVE QUESTIONS If you have questions or concerns about Vehicles equipped with a California your federal emission warranty coverage, Certified Emission Control System that please refer to “If You Need Assistance” are sold, registered and operated in on pages 8-9.

  • Page 23: Dealer Certificate

    Federal Emission Control Warranty DEALER CERTIFICATE We (the dealership) want you to know that and use, Toyota will remedy the at the time your new Toyota vehicle is nonconformity free of charge under the terms of the Emission being delivered: Performance Warranty.

  • Page 24: California Emission Control Warranty

    Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...

  • Page 25: Warranty Coverage

    • If an emissions-related part listed You are responsible for presenting your on pages 17–18 is defective, the vehicle to a Toyota dealership as soon as part will be repaired or replaced by a problem exists. The warranty repairs Toyota. This is your SHORT-TERM...
  • Page 26 California Emission Control Warranty PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY These warranty obligations do not apply to The parts listed here are covered for seven failures or noncompliance caused by: years or 70,000 miles from the vehicle’s in-service date, whichever occurs first.
  • Page 27 To ensure optimum performance and the required maintenance indicated in the maintain the quality built into your Owner’s Manual and this booklet. Toyota vehicle’s emission control systems, Toyota will not deny a warranty claim solely recommends the use of Genuine Toyota...
  • Page 28 30 days (unless a shorter period is required by law). If your claim is denied, Toyota will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge.
  • Page 29 California Emission Control Warranty IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle’s California emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 8-9. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue...

  • Page 30: Tire Limited Warranty

    The tires that come as original equipment Bridgestone/Firestone on your vehicle are warranted by their 535 Marriott Drive manufacturer and not Toyota. A separate Nashville, TN 37214 warranty statement for the tires is in your Bridgestone: (800) 847-3272 glove box.

  • Page 31: Your Responsibilities

    However, damage or failures caused by when you take it to a Toyota dealership. lack of proper maintenance are not covered under warranty. Your Responsibilities...
  • Page 32 Genuine Toyota Parts when you need to replace a part on your vehicle. Like all Toyota products, Genuine Toyota Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle’s exact specifications.

  • Page 33: Obtaining Warranty Service

    In the United States, U.S. If your vehicle is inoperable or unsafe to Territories and Canada drive and there is no Toyota dealership reasonably available to make repairs, you To obtain warranty service in the United may perform the repairs yourself or have States, U.S.

  • Page 34: The Importance Of Scheduled Maintenance

    Follow this booklet’s recommendations and you’ll enjoy maximum reliability and peace of mind from your Toyota for many years to come. Maintenance Log...

  • Page 35: Maintaining Your Warranty

    Information portion of this booklet. maintenance records to the new owner. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle.

  • Page 36: Using The Maintenance Log Charts

    The dealership will mark the dealer service vehicle’s exact specifications. When you verification area with the following stamp go to a Toyota dealership, you can be (which may be customized with the confident that they will use Genuine Toyota dealership’s name): parts and have Toyota-trained technicians.

  • Page 37: Special Operating Conditions

    SuperChrome and Alloy Wheel Care In addition to standard maintenance items, the maintenance log indicates services that If you purchased genuine Toyota should be performed on vehicles that are accessory Aluminum Alloy Wheels, follow driven under especially demanding these cleaning guidelines to maintain the conditions.

  • Page 38: Schedule A - 2Az-Fe Engines

    Schedule A — 2AZ-FE Engines 5,000 miles or 6 months 10,000 miles or 12 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and filter Replace engine oil and filter Rotate tires Rotate tires...
  • Page 39 Schedule A — 2AZ-FE Engines 15,000 miles or 18 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and filter Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 40 Schedule A — 2AZ-FE Engines 20,000 miles or 24 months 25,000 miles or 30 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and filter Replace engine oil and filter Rotate tires Rotate tires...
  • Page 41 Schedule A — 2AZ-FE Engines 30,000 miles or 36 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter Rotate tires Inspect the following: __ Ball joints and dust covers...
  • Page 42 Schedule A — 2AZ-FE Engines 35,000 miles or 42 months 40,000 miles or 48 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 43 Schedule A — 2AZ-FE Engines 45,000 miles or 54 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 44 Schedule A — 2AZ-FE Engines 50,000 miles or 60 months 55,000 miles or 66 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 45 Schedule A — 2AZ-FE Engines 60,000 miles or 72 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Ball joints and dust covers...
  • Page 46 Schedule A — 2AZ-FE Engines 65,000 miles or 78 months 70,000 miles or 84 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 47 Schedule A — 2AZ-FE Engines 75,000 miles or 90 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 48 Schedule A — 2AZ-FE Engines 80,000 miles or 96 months 85,000 miles or 102 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 49 Schedule A — 2AZ-FE Engines 90,000 miles or 108 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Ball joints and dust covers...
  • Page 50 Schedule A — 2AZ-FE Engines 95,000 miles or 114 months 100,000 miles or 120 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine coolant Rotate tires Replace engine oil and oil filter...
  • Page 51 Schedule A — 2AZ-FE Engines 105,000 miles or 126 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace engine oil and oil filter Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Radiator and condenser...
  • Page 52 Schedule A — 2AZ-FE Engines 110,000 miles or 132 months 115,000 miles or 138 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Replace engine oil and oil filter Rotate tires Rotate tires...
  • Page 53 Schedule A — 2AZ-FE Engines 120,000 miles or 144 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Re-torque propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Replace spark plugs Rotate tires Inspect the following:...

  • Page 54: Schedule B - 2Zr-Fe Engines

    Schedule B — 2ZR-FE Engines 5,000 miles or 6 months 10,000 miles or 12 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and filter Visually inspect brake linings/drums and Rotate tires...
  • Page 55 Schedule B — 2ZR-FE Engines 15,000 miles or 18 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Exhaust pipes and mountings...
  • Page 56 Schedule B — 2ZR-FE Engines 20,000 miles or 24 months 25,000 miles or 30 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 57 Schedule B — 2ZR-FE Engines 30,000 miles or 36 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and filter Rotate tires Inspect the following: __ Ball joints and dust covers __ Fuel lines and connections, fuel tank __ Brake lines and hoses...
  • Page 58 Schedule B — 2ZR-FE Engines 35,000 miles or 42 months 40,000 miles or 48 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Rotate tires...
  • Page 59 Schedule B — 2ZR-FE Engines 45,000 miles or 54 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Exhaust pipes and mountings...
  • Page 60 Schedule B — 2ZR-FE Engines 50,000 miles or 60 months 55,000 miles or 66 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 61 Schedule B — 2ZR-FE Engines 60,000 miles or 72 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Ball joints and dust covers __ Fuel lines and connections, fuel tank __ Brake lines and hoses...
  • Page 62 Schedule B — 2ZR-FE Engines 65,000 miles or 78 months 70,000 miles or 84 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine oil and oil filter Visually inspect brake linings/drums and Rotate tires...
  • Page 63 Schedule B — 2ZR-FE Engines 75,000 miles or 90 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Exhaust pipes and mountings...
  • Page 64 Schedule B — 2ZR-FE Engines 80,000 miles or 96 months 85,000 miles or 102 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 65 Schedule B — 2ZR-FE Engines 90,000 miles or 108 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Rotate tires Inspect the following: __ Ball joints and dust covers __ Fuel lines and connections, fuel tank __ Brake lines and hoses...
  • Page 66 Schedule B — 2ZR-FE Engines 95,000 miles or 114 months 100,000 miles or 120 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Rotate tires Replace engine coolant Visually inspect brake linings/drums and Replace engine oil and oil filter...
  • Page 67 Schedule B — 2ZR-FE Engines 105,000 miles or 126 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Rotate tires Visually inspect brake linings/drums and brake pads/discs Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter. Inspect the following: __ Ball joints and dust covers __ Exhaust pipes and mountings...
  • Page 68 Schedule B — 2ZR-FE Engines 110,000 miles or 132 months 115,000 miles or 138 months Check installation of driver’s floor mat Check installation of driver’s floor mat Inspect and adjust all fluid levels Inspect and adjust all fluid levels Replace engine oil and oil filter Rotate tires Rotate tires Visually inspect brake linings/drums and...
  • Page 69 Schedule B — 2ZR-FE Engines 120,000 miles or 144 months Check installation of driver’s floor mat Inspect and adjust all fluid levels Replace cabin air filter Replace engine air filter Replace engine oil and oil filter Replace spark plugs Rotate tires Inspect the following: __ Ball joints and dust covers __ Fuel lines and connections, fuel tank...

  • Page 70: Explanation Of Maintenance Items

    Explanation of Maintenance Items Brake Lines and Hoses he following descriptions are provided to give you a better Visually inspect for proper installation. understanding of the maintenance Check for chafing, cracks, deterioration items that should be performed on your and signs of leakage. Replace any vehicle.

  • Page 71: Engine Coolant

    Maintenance and Care section of the designed specifically for the model Owner’s Manual ). and model year of your vehicle. Your Toyota is equipped with Genuine • Always properly secure the driver’s Toyota Super Long-Life Coolant. The floor mat using the retaining hooks.

  • Page 72: Exhaust Pipes And Mountings

    Tighten connections or replace parts as NOTE: Your vehicle may be certified with necessary. Genuine Toyota 0W20 motor oil. Refer to Front and Rear Differential Oil the maintenance log (Schedule A and B) to determine which maintenance schedule Inspect or replace at specified intervals.

  • Page 73: Propeller Shaft

    Explanation of Maintenance Items Propeller Shaft Tire Rotation Lubricate the propeller shaft spiders and Tires should be rotated according to the slide yokes with lithium-base chassis instructions in the Owner’s Manual. When grease and the double cardan joint with rotating tires, check for damage and molybdenum-disulfide lithium-base chassis uneven wear.

  • Page 74: Vehicle Identification

    Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number Maintenance Log...

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