4.1 Troubleshooting
Error Code
Error Message
002
System Reset
010
AC power down
011
DC power down
012*
MPR RAM
battery low
013
Additional AC
power down
019
Additional AC
power on
144
Installation Manual
PROBABLE CAUSE
•
Reset Button is pressed
•
Power failure
•
Main Board malfunction
•
Erroneous processing of
Main Board software
•
Software error due to external
factors
•
AC power down
•
Bad connection or breaking of
AC cord
•
AC power down
•
Power supply circuit (Main
Board) malfunction
•
Detection of over current
(short circuit on optional
service cards)
•
Battery out
•
Main Board (MPR)
malfunction
•
Additional AC power down
•
Bad connection or breaking of
additional AC cord
•
Additional AC power on
•
Bad connection or breaking of
additional AC cord
SOLUTION
•
Ignore if not frequent
•
Press the Reset Button
•
Reprogram the Hybrid IP-PBX
•
Replace the Hybrid IP-PBX
•
Check the power supply system
•
See if the AC cord is connected
properly
•
Check the AC cord
•
Replace the AC cord (be sure to turn
off the Hybrid IP-PBX when replacing)
•
Check the power supply system
•
See if the AC cord is connected
properly
•
Check the AC cord
•
Replace the AC cord (be sure to turn
off the Hybrid IP-PBX when replacing)
•
Replace the Hybrid IP-PBX
•
Remove the optional service cards and
restart the Hybrid IP-PBX
•
Replace the Hybrid IP-PBX
•
Check the power supply system
•
See if the additional AC cord is
connected properly
•
Check the additional AC cord
•
Replace the additional AC cord (be
sure to turn off the Hybrid IP-PBX
when replacing)
•
Check the power supply system
•
See if the additional AC cord is
connected properly
•
Check the additional AC cord
•
Replace the additional AC cord (be
sure to turn off the Hybrid IP-PBX
when replacing)