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Huawei HG659 Manual
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Huawei HG659 Manual

Huawei HG659 Manual

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Bigpipe Modem Setup
Bigpipe Modem
The Bigpipe modem/router is pre-configured to work on all
Bigpipe plans. It comes with everything you need to get up and
running – just plug and play!
Find Out More
About the Bigpipe Modem
Modem Setup for ADSL / VDSL
Modem Setup for UFB
Bigpipe Modem WiFi Connection
Bigpipe Modem Advanced Settings

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Summary of Contents for Huawei HG659

  • Page 1 Bigpipe Modem Setup Bigpipe Modem The Bigpipe modem/router is pre-configured to work on all Bigpipe plans. It comes with everything you need to get up and running – just plug and play! Find Out More About the Bigpipe Modem Modem Setup for ADSL / VDSL Modem Setup for UFB Bigpipe Modem WiFi Connection Bigpipe Modem Advanced Settings...
  • Page 2 About the Bigpipe modem What's in the box, modem specifications, and pictures...
  • Page 3 About the Bigpipe Modem The Bigpipe Modem is a Huawei HG659. It’s an incredibly powerful modem that we’ve pre-configured to work seamlessly on Bigpipe, straight out of the box. You can use it on any Bigpipe plan, from Basic through to Elite, and it’ll perform on all of them.

  • Page 4: Specifications

    Once you’ve paid, it’s yours to keep forever. Here’s what you’ll find in the Bigpipe modem box The Bigpipe modem (Huawei HG659) 1x Blue Ethernet (RJ45-RJ45) cable 1x Yellow Ethernet (RJ45-RJ45) cable 2x Grey RJ11-RJ11 cables (AKA phone/ADSL cables)
  • Page 5 Power needs to be applied to HG659 through included PSU PSU needs to be connected to a working power point LAN port on HG659 needs to be connected to computer with Ethernet cable HG659 needs to have DSL port connected to jackpoint...
  • Page 6 RJ11-RJ11 cable (ADSL cable) connected to DSL port on HG659 Other end of RJ11-RJ11 connected to ADSL/DSL port on splitter BT male cable from splitter connected to BT jackpoint No other devices or cables connected to jackpoint(s) on wall(s) In case of RJ45 jackpoint (standard in newer buildings):...

  • Page 7: Troubleshooting

    Troubleshooting ADSL VDSL connection: When the HG659 has been connected up correctly, your connection to Bigpipe is ready, and the modem has been powered on for at least five minutes, the lights on the front should show as follows: Power: Solid green WAN: Solid green.
  • Page 8 Power: Off Check power supply unit is connected to HG659 Check power switch on HG659 is turned on (found on right side) Check power point works with another appliance If the power light is off,...
  • Page 9 Power needs to be applied to HG659 through included PSU PSU needs to be connected to a working power point LAN port on HG659 needs to be connected to computer with Ethernet cable WAN port on HG659 needs to be connected to active port on ONT with Ethernet cable Active port may be marked LAN 1-4 or GE 1-4.
  • Page 10 Power light: Off – Check power supply unit is connected to HG659 – Check power switch on HG659 is turned on (found on right side) – Check power point works with another appliance If none of these steps works,...
  • Page 11 – Check HG659 is connected as described in section 3 – Make sure ONT is powered, with power light on – Try connecting WAN port on HG659 to other LAN ports on ONT. Try each port on ONT. – After connecting to a different port on ONT, reboot HG659, wait 5 minutes –...
  • Page 12 Bigpipe Support Centre and contact support. – If LAN1-4 (depending on active port) do not turn on: Ensure HG659 WAN port is connected to active port with an Ethernet cable. Connecting to WiFi How to set up WiFi on the Bigpipe modem...

  • Page 13: Changing Wifi Settings

    The default configuration will allow any device to connect which has the correct network information. The HG659 also has a WPS button on the right side. Some client devices support WPS. WPS allows client devices to connect to a network by pressing the WPS button on the router, and activating WPS on the device at the client device at the same time.
  • Page 14 Enter “http://192.168.1.1” in the address bar. Press enter. Browser will show login page for HG659: Default username: !!Huawei Default password: @HuaweiHgw...
  • Page 15 Wireless settings can be found under middle “Set Up WLAN” option: To change the WiFi settings, enter new SSIDs for the 2.4 GHz and 5 GHz boxes, and enter a new password. It’s a good idea to write this down on the sticker provided and put it somewhere handy (like the front of the modem).

  • Page 16: Advanced Settings

    Only do this if you’ve been instructed to by a troubleshooting guide, Bigpipe support, or if you really know what you’re doing Ensure HG659 is powered on Hold reset button (next to DSL port) with pen or paperclip while powered on...
  • Page 17 If the update is interrupted it could result in your HG659 not working. Do not upgrade the firmware on your HG659 unless you know and can manage the risks, or have been asked to do so by Bigpipe support.