Yamaha TRUE X BAR 50A User Manual
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Yamaha TRUE X BAR 50A User Manual

Yamaha TRUE X BAR 50A User Manual

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User Guide
Sound Bar
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SR-X50A

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Summary of Contents for Yamaha TRUE X BAR 50A

  • Page 1 User Guide Sound Bar SR-X50A...

  • Page 2: Table Of Contents

    CONTENTS CONTENTS ABOUT THIS USER GUIDE  5 Information on the descriptions in this User Guide......... 5 INTRODUCTION  6 Features.................... 6 Confirming the included items.............. 11 PART NAMES AND FUNCTIONS  13 Part names of the sound bar (front/top).............  13 Part names of the sound bar (rear)............. 15 Part names of the subwoofer..
  • Page 3 CONTENTS Connecting wireless speakers.............. 42 PLAYBACK  43 Basic control during playback.............. 43 Adjusting the sound to your preference............ 45 Sound functions of this product............................. 45 Surround playback.................................. 47 Stereo playback.................................. 48 Adjusting the volume of the subwoofer.......................... 49 Playing back human voices clearly (CLEAR VOICE)..
  • Page 4 CONTENTS Setting the HDMI signal format.............. 73 Connecting a subwoofer manually............. 74 Initializing the sound bar................ 75 TROUBLESHOOTING  76 Check the following first when any problem occurs........ 76 When a problem occurs: Power or overall functionality........  77 When a problem occurs: Audio.............. 87 When a problem occurs: Bluetooth®............ 92 When a problem occurs: Network..

  • Page 5: About This User Guide

    ABOUT THIS USER GUIDE > Information on the descriptions in this User Guide ABOUT THIS USER GUIDE Information on the descriptions in this User Guide This User Guide uses the following signal words for important information. WARNING This content indicates “risk of serious injury or death.” CAUTION This content indicates “risk of injury.”...

  • Page 6: Introduction Features

    INTRODUCTION > Features INTRODUCTION Features This product is a bar-shaped speaker system for your TV that allows you to easily enjoy surround sound on the TV with a rich sense of presence. By connecting the product to the Internet, audio playback from streaming services and use of the voice assistant “Amazon Alexa”...
  • Page 7 When playing audio in ALL mode of the TRUE X SURROUND function, the same audio is output from the sound bar and from the wireless speakers. This mode is useful for playing audio as background music in a large room. For details, see the following TRUE X SURROUND Connection and Operation Guide. https://manual.yamaha.com/av/truexsur/...
  • Page 8 INTRODUCTION > Features Easily play audio content from streaming services or a Bluetooth device Streaming services Bluetooth device AirPlay 2 Related links “Streaming services” (p.54) “Listening to audio from a Bluetooth® device” (p.52) “Listening to audio with AirPlay 2” (p.55)
  • Page 9 INTRODUCTION > Features Amazon Alexa built-in Alexa, turn up the volume. Alexa, what’s the weather today? Related links “Controlling the sound bar by voice commands (Amazon Alexa)” (p.61) Configure the sound to match the situation Clear Voice This function focuses on the acoustic image of human voices such as dialog and narration within the audio and emphasizes the voices without changing the overall volume or individuality of the sound.
  • Page 10 INTRODUCTION > Features Multiple control methods to suit various usage situations In addition to the sound bar’s controls and the included remote control, the TV’s remote control, the dedicated smartphone app “Sound Bar Controller”, or Amazon Alexa can also be used to control the sound bar.

  • Page 11: Confirming The Included Items

    INTRODUCTION > Confirming the included items Confirming the included items The following items are included with this product. Make sure that all of the included items are present. Main devices Sound bar (SR-CUX50A) Subwoofer (SW-X100A) Accessories Remote control * A Lithium battery (CR2025) has already been inserted into the remote control. Power cords (×2) Digital optical audio cable Spacers (×2)
  • Page 12 INTRODUCTION > Confirming the included items * Use when mounting the sound bar on a wall. Quick Start Guide Safety Brochure NOTE An HDMI cable is not included. If you intend to use an HDMI cable to connect this product, get one that is commercially available. Choose an HDMI cable according to the functions of the device to be connected.

  • Page 13: Part Names And Functions

    PART NAMES AND FUNCTIONS > Part names of the sound bar (front/top) PART NAMES AND FUNCTIONS Part names of the sound bar (front/top) This section describes the part names and functions of the front and top of the sound bar. Power button Turn the sound bar on and off.
  • Page 14 The brightness of the indicators can be adjusted by pressing # (Brightness) on the remote control. For details on the ALL mode, see the following TRUE X SURROUND Connection and Operation Guide. https://manual.yamaha.com/av/truexsur/ Related links “Enabling/disabling the Child Lock function” (p.66)

  • Page 15: Part Names Of The Sound Bar (Rear)

    TV input jack (p.25) UPDATE ONLY jack Use to update the sound bar’s firmware. For details, see the following Firmware Update Guide. https://manual.yamaha.com/av/fwupdate/21/sr_ws/ AC power input jack Related links “Part names of the sound bar (front/top)” (p.13) “Part names of the remote control” (p.17)

  • Page 16: Part Names Of The Subwoofer

    PART NAMES AND FUNCTIONS > Part names of the subwoofer Part names of the subwoofer Front panel Rear panel CONNECT STANDBY SETUP UPDATE ONLY CONNECT STANDBY SETUP UPDATE ONLY Bass reflex port AC power input connector Use to connect the power cord of the subwoofer. CONNECT indicator Glows when the subwoofer is connected to the sound bar (p.37).

  • Page 17: Part Names Of The Remote Control

    PART NAMES AND FUNCTIONS > Part names of the remote control Part names of the remote control This section describes the part names and functions of the remote control. ) (Action) button Wake Alexa (p.61). z (Power) button Turn this product on and off (p.37). Input source buttons Select an audio input source (p.43).
  • Page 18 GAME ALL button Enable or disable the ALL mode. For details, see the following TRUE X SURROUND Connection and Operation Guide. https://manual.yamaha.com/av/truexsur/ CLEAR VOICE button Enable or disable the Clear Voice function (p.50). BASS EXT button Enable or disable the Bass Extension function (p.51).
  • Page 19 PART NAMES AND FUNCTIONS > Part names of the remote control NOTE Use the remote control within the range shown in the following illustration: Within 6 m Remote control sensor Related links “Part names of the sound bar (front/top)” (p.13)

  • Page 20: Preparation Preparation

    “Network functions” (p.38) “Connecting to a network using a network cable (wired connection)” (p.39) “Connecting to a network wirelessly (wireless connection)” (p.40) Connect wireless speakers (if required). “Connecting wireless speakers” (p.42) For details, see the following TRUE X SURROUND Connection and Operation Guide. https://manual.yamaha.com/av/truexsur/...

  • Page 21: Precautions For Preparation

    PREPARATION > Precautions for preparation Precautions for preparation Before installing the sound bar and connecting other devices, be sure to read the following precautions. Be sure to follow the precautions. Precautions for installation WARNING Install as instructed in the User Guide. Failure to observe this may cause devices to fall and result in injury. Confirm that the finished installation is safe and secure.
  • Page 22 PREPARATION > Precautions for preparation Precautions for connections WARNING Use this product with the power supply voltage printed on it. Failure to observe this may cause a fire, electric shocks, or malfunctions. Be sure to use the supplied power cord. Do not use the supplied power cord for other devices. Failure to observe this may cause a fire, electric shocks, or malfunctions.

  • Page 23: Installing The Product

    PREPARATION > Installing the product Installing the product Before installing the sound bar, be sure to read the following precautions. “Precautions for preparation” (p.21) Install the sound bar and subwoofer as shown in the following illustration. Place the subwoofer to the side of the sound bar.
  • Page 24 The sound bar can also be mounted on a wall. For proper installation of the sound bar on a wall, make sure to have the work done by the dealer from where you purchased the unit or by a contractor with qualified service personnel. For more information, visit the following website. https://manual.yamaha.com/av/sb/wallmount/srx40a_x50a/ Next steps Connecting to a TV: “Jacks of TV to connect to and cables to use” (p.25)

  • Page 25: Connecting To A Tv

    PREPARATION > Connecting to a TV Connecting to a TV Jacks of TV to connect to and cables to use In order to fully use the functions of the sound bar, connect the TV and the sound bar with an HDMI cable. An HDMI cable is not included with this product.
  • Page 26 PREPARATION > Connecting to a TV Transmitting high-definition video signals to the TV from an AV device connected to the HDMI IN jack on the sound bar Use an HDMI cable that supports the transmission of video signals output from the AV device. For 3D and/or 4K video signals, use a Premium High Speed HDMI cable.

  • Page 27: Connecting To A Tv Using An Hdmi Cable (Commercially Available)

    PREPARATION > Connecting to a TV Connecting to a TV using an HDMI cable (commercially available) Before connecting devices, be sure to read the following precautions. “Precautions for preparation” (p.21) If a TV is connected via an HDMI cable, the sound bar can be controlled by the HDMI Control function using the TV’s remote control.
  • Page 28 PREPARATION > Connecting to a TV HDMI input jack HDMI OUT/TV (eARC) jack Video device’s video signal HDMI IN HDMI HDMI HDMI Control signal TV’s audio signal Sound bar (rear) OPTICAL Audio output (digital optical) TV jack jack Remove the caps on both ends of the cable and connect them.
  • Page 29 PREPARATION > Connecting to a TV Related links “Enabling/disabling the HDMI Control function” (p.63)

  • Page 30: Connecting To A Tv Using Only The Included Digital Optical Audio Cable

    PREPARATION > Connecting to a TV Connecting to a TV using only the included digital optical audio cable Before connecting devices, be sure to read the following precautions. “Precautions for preparation” (p.21) Connect to a TV using the included digital optical audio cable. The digital optical audio cable transmits the TV’s audio signal to the sound bar.

  • Page 31: Connecting An Av Device

    PREPARATION > Connecting an AV device Connecting an AV device Connecting an AV device to the sound bar Before connecting devices, be sure to read the following precautions. “Precautions for preparation” (p.21) Connect AV devices (such as BD/DVD players and set top boxes) to the sound bar using an HDMI cable (commercially available).
  • Page 32 PREPARATION > Connecting an AV device Related links “Enabling/disabling the HDMI Control function” (p.63)

  • Page 33: Connecting An Av Device To The Tv's Hdmi Input Jack

    PREPARATION > Connecting an AV device Connecting an AV device to the TV’s HDMI input jack Before connecting devices, be sure to read the following precautions. “Precautions for preparation” (p.21) Connect AV devices (such as BD/DVD players and set top boxes) to the TV using an HDMI cable (commercially available).
  • Page 34 PREPARATION > Connecting an AV device NOTE To play audio from an AV device via the sound bar, set the input sources as follows: Sound bar’s input source: TV TV’s input source: AV device playing the content ARC is an abbreviation for Audio Return Channel. By connecting the ARC-compatible HDMI input jack on the TV to the ARC- compatible HDMI output jack on the sound bar or an AV receiver via an HDMI cable, audio from the TV can be played on the sound bar or AV receiver without using an optical cable.

  • Page 35: Connecting To Power

    PREPARATION > Connecting to power Connecting to power After connecting to the TV and AV devices, connect the sound bar and subwoofer to power. Power cord (included) To an AC wall outlet Sound bar (rear) Power cord (included) CONNECT STANDBY SETUP UPDATE ONLY To an AC wall outlet...

  • Page 36: Preparing The Remote Control

    PREPARATION > Preparing the remote control Preparing the remote control Remove the battery insulating strip before attempting to use the remote control. Battery insulating strip Related links “Replacing the remote control battery” (p.104)

  • Page 37: Turning On And Off The Sound Bar

    PREPARATION > Turning on and off the sound bar Turning on and off the sound bar Turn this product on and off. Press the z (Power) button on the remote control. Pressing the button turns the product on and off. z (Power) When the sound bar is turned on, all the indicators on the front of the sound bar glow, and then some indicators remain glowing to show the setting status (normal display).

  • Page 38: Connecting To A Network

    PREPARATION > Connecting to a network Connecting to a network Network functions If the sound bar is connected to a network, the following network-based functions are available. Various streaming services Amazon Alexa Playback with AirPlay Controlling the sound bar with the app The sound bar supports wired and wireless connections.

  • Page 39: Connecting To A Network Using A Network Cable (Wired Connection)

    PREPARATION > Connecting to a network Connecting to a network using a network cable (wired connection) Connect the sound bar to a router using a commercially available LAN cable (a CAT-5 or higher STP straight cable). The wired connection is now complete. Internet Router Modem...

  • Page 40: Connecting To A Network Wirelessly (Wireless Connection)

    PREPARATION > Connecting to a network Connecting to a network wirelessly (wireless connection) Connect to a wireless LAN router (an access point) to use a network. Configure wireless connection settings using the dedicated smartphone app “Sound Bar Controller.” [Search tag]#Q02 Network Internet Wireless LAN router (access point) Modem...
  • Page 41 PREPARATION > Connecting to a network Follow the app screen instructions to configure. When connected to a wireless network, the Wi-Fi indicator on the sound bar glows. Glows white When the sound bar is connected to a network for the first time after purchase, its firmware is updated to the latest version.

  • Page 42: Connecting Wireless Speakers

    Front (left) Front (right) Surround (left) Surround (right) Wireless speakers For the connection procedure of wireless speakers, see the following TRUE X SURROUND Connection and Operation Guide. https://manual.yamaha.com/av/truexsur/ NOTE For details on operating the wireless speakers, see also the User Guide.

  • Page 43: Playback

    PLAYBACK > Basic control during playback PLAYBACK Basic control during playback This section describes the basic control operations available during playback. Selecting an input source Press one of the following input source buttons on the remote control. TV button: Audio from a TV HDMI button: Audio from a device connected to the HDMI IN input jack BLUETOOTH button: Audio from a Bluetooth device NET button: Audio from streaming services...
  • Page 44 PLAYBACK > Basic control during playback If audio is being output from both the TV speakers and the sound bar, mute the TV. To temporarily mute the sound bar, press | (Mute) on the remote control. To unmute, press | (Mute) again or press VOLUME (+/-).

  • Page 45: Adjusting The Sound To Your Preference

    For details on audio output when the TRUE X SURROUND function is used, see the following TRUE X SURROUND Connection and Operation Guide. https://manual.yamaha.com/av/truexsur/ Depending on the audio signal being played, it may take several seconds before sound is heard when switching sound modes.
  • Page 46 PLAYBACK > Adjusting the sound to your preference Bass Extension The acoustic image of bass sound is enhanced when the Bass Extension function is enabled. It reproduces rich bass sound with strong presence by clarifying the acoustic image of bass sound without disturbing the balance of the overall sound.

  • Page 47: Surround Playback

    The sound characteristics can be specified when the sound mode is set to MOVIE. Press and hold MOVIE on the remote control for at least five seconds to switch between Setting 1 and Setting Setting 1: Ideal sound characteristics designed by Yamaha Setting 2: Sound characteristics for the Dolby Atmos decoder...

  • Page 48: Stereo Playback

    PLAYBACK > Adjusting the sound to your preference Stereo playback Press STEREO on the remote control to switch to stereo playback (2-channel stereo). NOTE To cancel stereo playback, press one of the following buttons: STANDARD, MOVIE, or GAME. Related links “Sound functions of this product” (p.45)

  • Page 49: Adjusting The Volume Of The Subwoofer

    PLAYBACK > Adjusting the sound to your preference Adjusting the volume of the subwoofer Adjust the volume of the subwoofer only. Press SUBWOOFER (+/-) on the remote control to adjust the volume. The indicator on the front of the sound bar shows the volume level as follows: Volume is turned down (-) Volume is turned up (+)

  • Page 50: Playing Back Human Voices Clearly (Clear Voice)

    PLAYBACK > Adjusting the sound to your preference Playing back human voices clearly (CLEAR VOICE) The human voices within the audio can be heard more easily without turning up volume when the Clear Voice function is enabled. The function is recommended for enjoying movies or dramas at a low volume, and for movies or dramas that use a lot of background music and sound effects.

  • Page 51: Enjoying Rich Bass Sound (Bass Ext)

    PLAYBACK > Adjusting the sound to your preference Enjoying rich bass sound (BASS EXT) The acoustic image of bass sound is enhanced when the Bass Extension function is enabled. The subwoofer volume remains the same, but the overall acoustic image of bass sound is adjusted to be more clear. Therefore, the presence of the acoustic image of the bass sound can be emphasized without disturbing the balance of the overall sound.

  • Page 52: Listening To Audio From A Bluetooth® Device

    PLAYBACK > Listening to audio from a Bluetooth® device Listening to audio from a Bluetooth® device Audio content from a Bluetooth device can be played through the sound bar. Bluetooth device Press BLUETOOTH on the remote control to switch the input source of the sound bar to Bluetooth.
  • Page 53 PLAYBACK > Listening to audio from a Bluetooth® device Select the sound bar on the Bluetooth device. Yamaha SR-X50A xxxxxx When the connection is established, the BLUETOOTH indicator on the sound bar stops flashing and starts glowing blue. Glows blue Start playback on the Bluetooth device.

  • Page 54: Playing Music Using Sound Bar Controller

    A paid subscription may be required to listen to streaming services via the sound bar. For details about each streaming service, visit the website of the service provider. Services may change or be discontinued without notice. Please note that Yamaha Corporation does not accept any responsibility and will not be liable for any streaming service.

  • Page 55: Listening To Audio With Airplay 2

    PLAYBACK > Listening to audio with AirPlay 2 Listening to audio with AirPlay 2 Audio content can be played with AirPlay 2 on the sound bar. Tap (or click) the AirPlay icon on your iPhone or iTunes/Apple Music app and select the sound bar as the output destination. CAUTION If the volume is adjusted on an AirPlay device, the volume may become unexpectedly loud, causing hearing impairment or damage to the device.

  • Page 56: Additional Features Changing The Brightness Of The Indicators

    ADDITIONAL FEATURES > Changing the brightness of the indicators ADDITIONAL FEATURES Changing the brightness of the indicators Change the brightness of the indicators of the sound bar to one of three levels: “Bright”, “Dim”, or “Off”. The brightness is “Dim” by default. Turn on the sound bar.

  • Page 57: Using A Tv's Remote Control To Control The Sound Bar (Hdmi Control)

    ADDITIONAL FEATURES > Using a TV’s remote control to control the sound bar (HDMI Control) Using a TV’s remote control to control the sound bar (HDMI Control) When the sound bar is connected to a TV via an HDMI cable, the sound bar can be controlled using the TV’s remote control.

  • Page 58: Showing The Type Of Audio Signal And Settings For Functions

    ADDITIONAL FEATURES > Showing the type of audio signal and settings for functions Showing the type of audio signal and settings for functions The type of audio signal being played and settings for the sound bar’s functions can be checked. Press INFO on the remote control.
  • Page 59 ADDITIONAL FEATURES > Showing the type of audio signal and settings for functions Connection of a surround speaker (left) Glows white: connected Off: not connected Connection of a surround speaker (right) Glows white: connected Off: not connected NOTE If only one wireless speaker is registered, the Wi-Fi indicator glows white and the UPDATE indicator glows green when it is connected. When the wireless speaker is not connected, both the Wi-Fi and UPDATE indicators are off.
  • Page 60 ADDITIONAL FEATURES > Controlling the sound bar with the smartphone app (Sound Bar Controller) Controlling the sound bar with the smartphone app (Sound Bar Controller) By installing the free dedicated app “Sound Bar Controller” on a smartphone, the sound bar can also be controlled from that smartphone.

  • Page 61: Controlling The Sound Bar By Voice Commands (Amazon Alexa)

    See the following website regarding streaming services that are supported by the sound bar. https://manual.yamaha.com/av/sb/ss/sbc/ NOTE See the product information page on the Yamaha website for the latest information. A paid subscription may be required to listen to Amazon Music or Amazon Kindle on the product. For more information, visit the Amazon website.
  • Page 62 Alexa is a service provided by Amazon. This service may be changed, stopped, or terminated without notice. Please note that Yamaha Corporation does not accept any responsibility for any liabilities arising from continued provision or use of this service. Alexa is only provided in certain areas. Alexa may not be available in some countries or regions.

  • Page 63: Configuration

    CONFIGURATION > Enabling/disabling the HDMI Control function CONFIGURATION Enabling/disabling the HDMI Control function Enabling the HDMI Control function allows the sound bar to be controlled using the TV’s remote control. Default setting: Enabled Turn off the sound bar. Press and hold HDMI on the remote control for at least five seconds. The HDMI Control function switches from enabled to disabled, or from disabled to enabled.

  • Page 64: Switching The Hdmi Audio Output Destination

    CONFIGURATION > Switching the HDMI audio output destination Switching the HDMI audio output destination Switch the device that outputs audio that is input via the HDMI IN jack on the sound bar when the HDMI Control function is disabled. The default setting is for the sound bar to output the audio. Sound bar The sound bar will output audio that is input via the HDMI IN jack.

  • Page 65: Enabling/Disabling The Auto Power Standby Function

    CONFIGURATION > Enabling/disabling the Auto Power Standby function Enabling/disabling the Auto Power Standby function When the Auto Power Standby function is enabled, the sound bar turns off in any of the following situations. No control operations for eight hours No signal input and no control operations for 20 minutes If you want to avoid forgetting to turn off the sound bar, enable the Auto Power Standby function.

  • Page 66: Enabling/Disabling The Child Lock Function

    CONFIGURATION > Enabling/disabling the Child Lock function Enabling/disabling the Child Lock function Enabling the Child Lock function locks the controls of the sound bar to prevent accidental operation. Even if the Child Lock function function is enabled ,)(Microphones on/off) can be operated. Default setting: Disabled (the controls are unlocked) Turn off the sound bar.

  • Page 67: Enabling/Disabling The Network Standby Function

    CONFIGURATION > Enabling/disabling the network standby function Enabling/disabling the network standby function When the network standby function is enabled, the sound bar is turned on and off by operating a smartphone or Bluetooth device as follows: Default setting: Enabled When the sound bar is off, the following operations will turn the sound bar on: Playing with AirPlay Playing audio content from a smartphone Interacting with Alexa (with the microphones enabled)

  • Page 68: Enabling/Disabling The Bluetooth Function

    CONFIGURATION > Enabling/disabling the Bluetooth function Enabling/disabling the Bluetooth function The Bluetooth function can be disabled. Default setting: Enabled Turn off the sound bar. Press and hold BLUETOOTH on the remote control for at least five seconds. The Bluetooth function switches from enabled to disabled, or from disabled to enabled. The indicators show the setting status as follows, and the sound bar is turned on.

  • Page 69: Enabling/Disabling The Wireless (Wi-Fi) Function

    CONFIGURATION > Enabling/disabling the wireless (Wi-Fi) function Enabling/disabling the wireless (Wi-Fi) function The wireless (Wi-Fi) function can be disabled. Default setting: Enabled Turn off the sound bar. Press and hold NET on the remote control for at least five seconds. The wireless (Wi-Fi) function switches from enabled to disabled, or from disabled to enabled.

  • Page 70: Setting The Dynamic Range Compression Level

    CONFIGURATION > Setting the dynamic range compression level Setting the dynamic range compression level Compressing the dynamic range of audio signals (the volume difference between the loudest and quietest sounds) makes it easier to listen at a low volume. This setting is applied only when Dolby Digital audio signals are being played.
  • Page 71 CONFIGURATION > Setting the dynamic range compression level NOTE Press INFO to see the setting of the dynamic range. Related links “Showing the type of audio signal and settings for functions” (p.58)

  • Page 72: Updating The Firmware Of This Product

    In this case, try again at a later time. For more information about the firmware, visit the Yamaha website. When a new firmware is released, the UPDATE indicator on the sound bar flashes green when the sound bar is turned on.

  • Page 73: Setting The Hdmi Signal Format

    CONFIGURATION > Setting the HDMI signal format Setting the HDMI signal format When some AV devices are connected to the sound bar, no sound can be heard, the colors of the video are not normal, or other abnormal conditions may occur. Switching between the following modes may improve such conditions.

  • Page 74: Connecting A Subwoofer Manually

    CONFIGURATION > Connecting a subwoofer manually Connecting a subwoofer manually When using a different subwoofer (SW-X100A) instead of the included one, manually connect it to the sound bar (SR-CUX50A). Hold down SETUP on the rear of the subwoofer for at least five seconds. Turn on the sound bar.

  • Page 75: Initializing The Sound Bar

    CONFIGURATION > Initializing the sound bar Initializing the sound bar Reset the settings of the sound bar to the factory presets. Turn off the sound bar. While holding down + on the sound bar, press the power button until all indicators flash.

  • Page 76: Troubleshooting

    TROUBLESHOOTING > Check the following first when any problem occurs TROUBLESHOOTING Check the following first when any problem occurs Make sure of the following when the product does not function properly. The power cords of all the devices are connected to AC wall outlets securely. The product, TV and AV devices are turned on.

  • Page 77: When A Problem Occurs: Power Or Overall Functionality

    After confirming that all connections are made properly, turn on the sound bar again. If the power still turns off frequently, unplug the power cord from the AC wall outlet and contact the nearest authorized Yamaha dealer or service center.
  • Page 78 To protect the product, the power cannot be turned on. Unplug the power cord from the AC wall outlet and contact the nearest authorized Yamaha dealer or service center. The sound bar is in the process of turning on. (Some indicators on the front of the sound bar are flashing.)
  • Page 79 TROUBLESHOOTING > When a problem occurs: Power or overall functionality No operations can be performed from the sound bar’s controls The Child Lock function is enabled (the controls are locked). Disable the Child Lock function (so the controls are unlocked). “Enabling/disabling the Child Lock function” (p.66)
  • Page 80 TROUBLESHOOTING > When a problem occurs: Power or overall functionality All indicators are off although the power is on (the power appears to be off) Indicator brightness is set to “Off”. Change the brightness. “Changing the brightness of the indicators” (p.56)
  • Page 81 TROUBLESHOOTING > When a problem occurs: Power or overall functionality The sound bar does not function correctly The internal microcomputer is frozen due to an external electric shock (such as lightning or excessive static electricity) or to a drop in the power supply voltage. Press the power button on the sound bar for at least 15 seconds to force the sound bar to turn off, and unplug the power cord of the subwoofer from the AC wall outlet.
  • Page 82 TROUBLESHOOTING > When a problem occurs: Power or overall functionality The sound bar turns on by itself Another Bluetooth device is being operated nearby. Terminate the Bluetooth connection with the sound bar. “Listening to audio from a Bluetooth® device” (p.52)
  • Page 83 TROUBLESHOOTING > When a problem occurs: Power or overall functionality The sound bar cannot be controlled with the remote control The sound bar is out of the operating range. Use the remote control within the operating range. “Part names of the remote control” (p.17) The battery has run out.
  • Page 84 TROUBLESHOOTING > When a problem occurs: Power or overall functionality The sound bar cannot be controlled using the TV’s remote control The HDMI Control function is not properly configured. Confirm that the settings are properly configured as follows: The HDMI Control function of the sound bar is enabled. The HDMI Control function is enabled on the TV.
  • Page 85 TROUBLESHOOTING > When a problem occurs: Power or overall functionality Alexa does not respond when called Alexa is not properly configured. Configure it properly with the Sound Bar Controller app. “Controlling the sound bar by voice commands (Amazon Alexa)” (p.61) The sound bar is not connected to a network. Connect the sound bar to a network.
  • Page 86 TROUBLESHOOTING > When a problem occurs: Power or overall functionality The UPDATE indicator is flashing green A new firmware is released. Update the firmware with the Sound Bar Controller app. “Updating the firmware of this product” (p.72) The product's firmware needs to be updated. (The UPDATE indicator is flashing rapidly.) A firmware update is necessary for some reason, such as when the firmware update failed.

  • Page 87: When A Problem Occurs: Audio

    TROUBLESHOOTING > When a problem occurs: Audio When a problem occurs: Audio No sound The input source you are attempting to play back from is not selected. Select the correct input source. “Basic control during playback” (p.43) The mute function is active. Cancel the mute function.
  • Page 88 To protect the product, the power of the subwoofer cannot be turned on. Unplug the power cord from the AC wall outlet and contact the nearest authorized Yamaha dealer or service center. Weak wireless signal. (The CONNECT indicator on the rear of the subwoofer is flashing slowly.) The condition of the wireless connection is bad, and the subwoofer cannot be connected to the sound bar.
  • Page 89 TROUBLESHOOTING > When a problem occurs: Audio The volume decreases when the sound bar is turned on The Automatic Volume Adjustment function lowered the volume. To prevent unexpected excessive loudness, the sound bar is equipped with the Automatic Volume Adjustment function. If the sound bar was turned off with the volume set high, the volume is automatically adjusted to a safe listening level the next time the sound bar is turned on.
  • Page 90 TROUBLESHOOTING > When a problem occurs: Audio No surround effect Stereo playback is selected. Select surround playback. “Surround playback” (p.47) The volume is too low. Turn up the volume. “Basic control during playback” (p.43) The TV or AV device is set to output 2-channel audio (such as PCM) only. Change the audio output setting on the TV or AV device to output Bitstream audio signals.
  • Page 91 TROUBLESHOOTING > When a problem occurs: Audio Noise is heard The sound bar is too close to another digital or high-frequency device. Move those devices away from the sound bar.

  • Page 92: When A Problem Occurs: Bluetooth

    TROUBLESHOOTING > When a problem occurs: Bluetooth® When a problem occurs: Bluetooth® The sound bar cannot be connected to a Bluetooth® device Bluetooth is not selected as the input source of the sound bar. Select Bluetooth as the input source. “Listening to audio from a Bluetooth®...
  • Page 93 TROUBLESHOOTING > When a problem occurs: Bluetooth® No sound can be heard or the sound cuts off intermittently from a Bluetooth® device The volume on the Bluetooth device is too low. Raise the volume on the Bluetooth device. Playback is not being performed on the Bluetooth device. Perform playback on the Bluetooth device.

  • Page 94: When A Problem Occurs: Network

    TROUBLESHOOTING > When a problem occurs: Network When a problem occurs: Network Network functions cannot be used The network information (IP address) is not being properly acquired. Enable the DHCP server function on the router. You are trying to connect to an IPv6-type router. The sound bar does not support IPv6 networks.
  • Page 95 TROUBLESHOOTING > When a problem occurs: Network The sound bar cannot be connected to the Internet via a wireless LAN router (access point) The wireless LAN router (access point) is off. Turn on the wireless LAN router (access point). The sound bar is too far away from the wireless LAN router (access point). Install the sound bar and wireless LAN router (access point) closer to each other.
  • Page 96 TROUBLESHOOTING > When a problem occurs: Network A wireless network cannot be not found Electromagnetic waves being emitted from devices such as microwave ovens or from other wireless devices are obstructing the wireless communication. Turn off these devices or keep the sound bar and wireless LAN router (access point) away from these devices.
  • Page 97 TROUBLESHOOTING > When a problem occurs: Network Audio cannot be played with AirPlay An audio file not supported by the sound bar is being played. Play the file on an AirPlay-compatible device, to see if it can be played. If it cannot be played, the file format may not be not supported, or the file may be corrupted.
  • Page 98 TROUBLESHOOTING > When a problem occurs: Network The sound bar is not detected on an AirPlay-compatible device The sound bar and an AirPlay-compatible device are each connected to different SSIDs. Connect the sound bar and AirPlay-compatible device to the same SSID (try connecting them to the primary SSID).
  • Page 99 TROUBLESHOOTING > When a problem occurs: Network Streaming services cannot be played The selected streaming service is currently stopped. Try playing the streaming service again later. Access to the network is limited by the way the firewall is configured on the router or other network device.
  • Page 100 The condition of the network connection is bad. Try updating the firmware again later, or perform the update using a USB flash drive. For details on how to update the firmware using a USB flash drive, see the following Firmware Update Guide. https://manual.yamaha.com/av/fwupdate/21/sr_ws/...

  • Page 101: When A Problem Occurs: App

    TROUBLESHOOTING > When a problem occurs: App When a problem occurs: App The app cannot detect the sound bar An app not supported by the sound bar is being used. This sound bar supports Sound Bar Controller only. Sound Bar Remote, Home Theater Controller, and MusicCast Controller cannot be used.

  • Page 102: How To Minimize Standby Power Consumption

    TROUBLESHOOTING > How to minimize standby power consumption How to minimize standby power consumption Change the settings as follows: HDMI Control: Disabled Network Standby: Disabled Related links “Enabling/disabling the HDMI Control function” (p.63) “Enabling/disabling the network standby function” (p.67)

  • Page 103: How To Replace The Remote Control Battery

    TROUBLESHOOTING > How to replace the remote control battery How to replace the remote control battery Precautions for remote control batteries Before replacing the remote control battery with a new one, be sure to read the following precautions. Be sure to follow the precautions. WARNING The remote control included with this product contains a coin/button cell battery.
  • Page 104 TROUBLESHOOTING > How to replace the remote control battery Replacing the remote control battery Before replacing the battery with a new one, be sure to read the following precautions. “Precautions for remote control batteries” (p.103) When the battery runs out, the sound bar can no longer be controlled with the remote control. Replace the battery with a new one.
  • Page 105 TROUBLESHOOTING > How to replace the remote control battery Insert a new battery and slide the cover back into its position in the direction of the arrow. Lithium battery (CR2025 ×1)

  • Page 106: How To Reset The Sound Bar

    TROUBLESHOOTING > How to reset the sound bar How to reset the sound bar Reset the sound bar by performing the following operations. Force the sound bar to turn off Press the power button on the sound bar for at least 15 seconds. Unplug the power cord of the subwoofer from the AC wall outlet.

  • Page 107: Specifications Specifications Of This Product

    SPECIFICATIONS > Specifications of this product SPECIFICATIONS Specifications of this product The specifications of this product are as follows. Sound bar Amplifier section Maximum rated output power Front L/R 30 W × 2 channels Height L/R 30 W × 2 channels Subwoofer 30 W ×...
  • Page 108 SPECIFICATIONS > Specifications of this product Output jacks HDMI 1 (HDMI OUT/TV (eARC)) Other jacks 1 (UPDATE ONLY) Network (100BASE-TX/10BASE-T) 1 (NETWORK) Bluetooth Function Sink function (source device to this unit) Bluetooth version Ver 5.0 Supported profiles A2DP Supported codecs Sink function: SBC, MPEG-4 AAC Bluetooth class Bluetooth Class 2...
  • Page 109 SPECIFICATIONS > Specifications of this product Communication between the sound bar and subwoofer [Models for U.K. and Europe] Radio frequency 5775 MHz to 5875 MHz Maximum output power (EIRP) 13.8 dBm (24.0 mW) General Power supply Models for U.S.A., Canada, Brazil, Taiwan and Mexico AC 100 to 120 V, 50/60 Hz Models for U.K., Europe, and other areas AC 100 to 240 V, 50/60 Hz...
  • Page 110 187 × 407 × 409 mm (7-3/8" × 16" × 16-1/8") Weight 9.4 kg (20.7 lb) NOTE The contents of this User Guide apply to the latest specifications as of the publishing date. To obtain the latest User Guide, access the Yamaha website then download the User Guide.

  • Page 111: Supported Hdmi Video/Audio Signal Formats

    SPECIFICATIONS > Supported HDMI video/audio signal formats Supported HDMI video/audio signal formats The following HDMI video/audio signals are supported by this product. Audio signals (audio input signals of the HDMI IN jack and HDMI OUT/TV (eARC) jack) The following audio signals can be played on this product when they are input from the HDMI output jack of the AV device to the HDMI IN jack on the sound bar, and from the eARC-compatible HDMI input jack on the TV to the HDMI OUT/TV (eARC) jack on the sound bar: Audio formats...
  • Page 112 The resolution at which video signals are transmitted varies depending on the specifications of the connected TV. The contents of this User Guide apply to the latest specifications as of the publishing date. The latest version of the User Guide is available to download from the Yamaha website.

  • Page 113: Supported Digital Audio Signal Formats

    2 channels, 32 / 44.1 / 48 / 88.2 / 96 kHz, 16 / 20 / 24-bit Bitstream Dolby Digital / Dolby Digital EX NOTE The contents of this User Guide apply to the latest specifications as of the publishing date. The latest version of the User Guide is available to download from the Yamaha website.

  • Page 114: List Of Indicator Displays

    SPECIFICATIONS > List of indicator displays List of indicator displays The indicators of this product display information primarily in the following ways: Sound bar’s indicators NOTE This guide shows indicator glowing status as follows: Glowing Flashing Power off state Normal playback state Glowing white: Playing audio from the TV HDMI Glowing white: Playing audio from the HDMI IN jack...
  • Page 115 SPECIFICATIONS > List of indicator displays BASS EXT Glowing white: Bass Extension is enabled Off: Bass Extension is disabled Glowing white: ALL mode is enabled Off: ALL mode is disabled Wi-Fi Glowing white: Wi-Fi connected Flashing white: establishing the Wi-Fi connection Off: Wi-Fi disconnected UPDATE Flashing green: New firmware is available...
  • Page 116 SPECIFICATIONS > List of indicator displays Type of audio signal TV glows white, HDMI off: Dolby Audio (Dolby Digital/Dolby Digital Plus/Dolby TrueHD) TV glows red, HDMI off: Dolby Atmos TV glows white, HDMI glows white: AAC TV off, HDMI glows white: Other types of audio signals Dynamic range compression level Glows blue: Auto Glows white: Compression...
  • Page 117 SPECIFICATIONS > List of indicator displays Information displayed by the indicators of the subwoofer NOTE This guide shows indicator glowing status as follows: Glowing Flashing In the process of turning on from powered-off state CONNECT STANDBY Connecting to the sound bar Flashes slowly: searching Flashes rapidly: establishing the connection to the sound bar CONNECT STANDBY...
  • Page 118 SPECIFICATIONS > List of indicator displays Protection circuitry has been activated CONNECT STANDBY...

  • Page 119: Appendix Trademarks

    The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Yamaha Corporation is under license. Other trademarks and trade names are those of their respective owners. Amazon, Alexa, Amazon Music, Kindle and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
  • Page 120 This product utilizes GPL/LGPL open-source software in some sections. You have the right to obtain, duplicate, modify, and redistribute this open-source code only. For information on GPL/LGPL open source software, how to obtain it, and the GPL/ LGPL license, refer to the Yamaha Corporation website (https://manual.yamaha.com/av/cm/sla/21/sr_ws/).

  • Page 121: List Of Support Centers

    Please contact the store where you purchased this product, or the Product Support Center as listed in the “Quick Start Guide” included with this product. For customers outside of Japan Please contact your nearest authorized Yamaha dealer or service center. https://manual.yamaha.com/av/support/...
  • Page 122 Stylesheet Name: 01_YMH_PDF_Manual_A5_AV_En-Multi Layout Folder: YMH_PDF_Manual_A5_AV Stylesheet Version: 2022.12.12 Yamaha Global Site https://www.yamaha.com/ Yamaha Downloads https://download.yamaha.com/ © 2023 Yamaha Corporation Published 07/2023 NV-A0 AV21-0015...

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