Canon imagePROGRAF iPF850 Service Manual
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Canon imagePROGRAF iPF850 Service Manual

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Summary of Contents for Canon imagePROGRAF iPF850

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF850/iPF840/iPF830. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    VI. End-User Customer Service Offerings .................... 26 A. End User Limited Warranty Support ....................26 1. Canon imagePROGRAF Large Format Printer Limited Warranty ..........26 2. Canon imagePROGRAF Printhead Limited Warranty .............. 26 B. Technical Support for the End-User ....................26 1.
  • Page 5 2. Warranty Marketing Program ....................41 Appendix ............................42 A. Specifications ..........................42 B. Canon imagePROGRAF Large Format Printer Limited Warranty ..........44 C. Canon imagePROGRAF Printhead Limited Warranty ..............45 D. List of Tables ..........................46 E. List of Figures ..........................46...

  • Page 6: Product Overview

    Note: Coated Media from the imagePROGRAF iPF850 will need to go to the output stacker catch basket. • The imagePROGRAF iPF840 configuration includes a dual roll paper feed for continuous high-volume printing of different sizes and types of paper and a large size basket that holds up to 20 B0 size sheets.

  • Page 7: Workflow Solutions

    • Borderless printing is supported. Note: the High Capacity Stacker does not support borderless printing. Borderless prints from the imagePROGRAF iPF850 will need to go to the output stacker catch basket. • imagePROGRAF Printer Driver for Windows/Mac.

  • Page 8: Posterartist Lite

    • Easy sharing of poster files • Web-link link for useful hints, tips, and free content For those with more demanding poster creation needs, Canon's optional PosterArtist (full version) offers advanced features such as Auto Design, Variable Data, and in-application image editing features, as well as additional templates, royalty-free photos, and clip art.

  • Page 9: Configuration And Box Contents

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Configuration and Box Contents Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Web Site: http://www.isgcentral.cusa.canon.com for the most up-to-date Item Numbers.
  • Page 10 Table 4 - eCarePAK Options eCarePAK (Extended Warranty Options) Item Item Number Printer Install 44" and over 2113V973 imagePROGRAF iPF850: 1 Year eCarePAK 1708B345AA imagePROGRAF iPF850: 2 Year eCarePAK 1708B346AA imagePROGRAF iPF840: 1 Year eCarePAK 1708B341AA imagePROGRAF iPF840: 2 Year eCarePAK...

  • Page 11: Box Contents

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice. Table 6 - imagePROGRAF iPF850 Box Contents (Ships on two pallets) • Main Unit with Stand •...
  • Page 12 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Table 8 - imagePROGRAF iPF830 Box Contents • Main Unit with Stand & Portable Media Basket • 2" Roll Holder with 3” Core Adapters • 1 Print Head • 1 Maintenance Cartridge, (installed) • 5 Starter Ink Tanks (C, M, Y, BK, MBK) •...

  • Page 13: Sales/Service Authorization

    (2) technicians that have completed the imagePROGRAF iPF810/iPF820 Series update training course. To be authorized to service the imagePROGRAF iPF850 at least two (2) technicians must complete the imagePROGRAF iPF850 High Capacity Stacker Certification in addition to the imagePROGRAF iPF810/iPF820 Series update training course.

  • Page 14: Certification

    (Refer to the Technical Support section on the e-Support Center Web site for entitlement details.) Online Training Course The online courses are located in the e-Learning center on the Canon USA e-Support Center Web Site. Certification maps on the e-Support Center Web Site provide easy access to the training.

  • Page 15: Service Materials

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Service Materials The materials required for the imagePROGRAF iPF850/iPF840/iPF830 Training Program are listed in the table below. Table 10 - Service Materials Model Item Location e-Learning Training Conducted online Program imagePROGRAF Downloadable from within Service Manual...

  • Page 16: Servicing Notes

    Service Guide Servicing Notes Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imagePROGRAF iPF850/iPF840/iPF830 printer devices. The imagePROGRAF iPF850/iPF840/iPF830 printer requires a dedicated single-phase 120V/15A NEMA 5-15 receptacle for proper operation.

  • Page 17: Weight & Dimensions (For Installation)

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Weight & Dimensions (For Installation) The imagePROGRAF iPF850/iPF840/iPF830 printer approximate installed weight and dimensions differ depending on how it is configured. The dimensions are for reference only and should not be confused with the required space for installation.

  • Page 18: Installation Space Requirements

    IMPORTANT • For the imagePROGRAF iPF850, make sure that at least 59" (1,500 mm) of space is available in front of the printer. For the imagePROGRAF iPF840/iPF830, make sure that at least 23.6" (600 mm) of space is available in front of the printer •...
  • Page 19 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Table 16 – imagePROGRAF iPF840 Installation Space Requirements imagePROGRAF iPF840 Installation Space (with printer stand, lower roll, lower rail L/R, and basket) Height Width Depth 59.76" 1,518 mm 90.3" 2,293 mm 78.4" 1,991 mm Table 17 – imagePROGRAF iPF830 Installation Space Requirements...

  • Page 20: Estimated Installation Times

    • Checking the printer operation and adjusting the printing position Table 18 - Estimated Installation Times Description Estimated Time imagePROGRAF iPF850/iPF840/iPF830 Main Unit (with stand) 25 minutes Printhead PF-04 10 minutes Ink Tanks (time includes installation of all five (5) ink tanks)

  • Page 21: Service Mode Features

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Service Mode Features Note: Refer to the imagePROGRAF iPF850, imagePROGRAF iPF840 or the imagePROGRAF iPF830 Service Manual for details. Table 20 - Service Mode Features Service Service Mode Remarks Mode Feature Print INF Records printer performance and adjustment history data.
  • Page 22 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Table 20 - Service Mode Features Continued Service Service Mode Remarks Mode Feature Replace Cutter This mode is for replacing the cutter. Printer Counters related to product life Carriage Counters related to carriage unit Purge...

  • Page 23: Print Inf

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Print INF The Print.Inf records printer performance and adjustment history data. Refer imagePROGRAF iPF850, imagePROGRAF iPF840 imagePROGRAF iPF830 Service Manual for details. The log file provides the following: • Dates when WARNINGS and ERRORS occurred •...
  • Page 24 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Table 22 - Special Tools, Solvents and Oils List Description Rank Part Number Remarks Apply to areas specified in the Service Grease PG-5000H FY9-6022-000 Manual Apply to areas specified in the Service Grease KG-51K3 QY9-0211-000...

  • Page 25: Consumables (Main Unit)

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Consumables (Main Unit) Consumables are all products and materials, which are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 26: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 27 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Table 25 - Stacker Consumable Parts List Counter Estimated Life Unit Description Part Number Quantity Name (A0 Size) Carrier Roller, Backup QD1-1439-000 Bushing, Drive QD1-1443-000 Roller Carrier Unit R QM4-8574-000 Carrier 35,000 roller Roller Carrier Unit C...

  • Page 28: Recommended Spare Parts

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Recommended Spare Parts Canon USA recommends that the Authorized Servicer keep the following spare parts in stock for replacement purposes in the event of a hardware failure. Note: All recommended spare parts shown in the table below are for reference purposes only and are subject to change without notice.

  • Page 29: Periodically Replaced Parts

    Ink Receptacle Unit Part numbers are subject to change without notice. End-User Periodic Maintenance Canon USA recommends the end-user to maintain the following areas of the printer. Reference the User’s Manual for complete details. Table 29 - Consumables Estimated Life...
  • Page 30 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Table 30 - Cleaning Interval Operation Method Interval Cleaning of ink mist and other substances around external Wipe with a damp cloth Once per month covers and output basket area. Printhead cleaning. Using the operation panel...

  • Page 31: End-User Customer Service Offerings

    45. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-423-2366, is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays.

  • Page 32: On-Site Service (Warranty)

    Web site. Post Warranty Support CarePAK Extended Service Plans There are two Canon CarePAK Extended Service Plans offered by Canon USA, and they differ only in the way one purchases the CarePAK. Virtual CarePAK: Purchased directly by the end-user from Canon USA’s public Web site: http://www.estore.usa.canon.com.
  • Page 33 Virtual CarePAK within the manufacturer’s warranty period.) Registering a Virtual CarePAK Extended Service Plan An end-user can register their Canon CarePAK Extended Service Plan online by following the steps below: Go to http://www.estore.usa.canon.com. Point to the “Shop Products” dropdown.

  • Page 34: Time And Material Service

    The device’s model number, serial number, and purchase date Registering an eCarePAK Extended Service Plan Canon USA registers each eCarePAK, and provides the customer with the terms and conditions that pertain to their purchased eCarePAK Extended Service Plan via U.S. Mail.

  • Page 35: Authorized Servicer Offerings

    Service Guide VII. Authorized Servicer Offerings The Authorized Servicer program enables Canon distribution product resellers to become Authorized Servicers (authorized to service the Canon products they resell). Refer to the Authorized Servicer Program Guide, found in the Download...

  • Page 36: Product Technical Support Offerings

    • imagePROGRAF iPF810/iPF820 Series Update Training is required to receive technical support from the TSC (Technical Support Center) for these machines. Refer to the Canon USA Technical Support Center section for further details. • Before calling the TSC, reference technical documentation (User Manuals, Parts catalog, Technical Publications, NAVI, etc.) and research problems...

  • Page 37: Canon Usa Support Offerings

    BISG products. Hours of Operation for live nationwide toll-free support are Monday – Friday 9:00am to 8:00pm Eastern Time (9:00am to 6:00pm Eastern Time for software and connectivity support). To facilitate support, Canon USA’s TSC strives to meet the following expectations: •...
  • Page 38 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Figure 2 – Canon USA Support Escalation Flow Chart imagePROGRAF iPF850/iPF840/iPF830 End-User End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC Assistance Required Canon USA Technical Support Center...

  • Page 39: Internet Support

    Track or close logged cases • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Web site. Click on the “Register” button, and follow the instructions.
  • Page 40 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide b) Canon USA’s ISG Central Web Site Complete Service Guide versions are available on the Canon USA’s ISG Central Web site. Access is limited to an Authorized Dealer’s Management staff. Please contact your Dealer Administrator to request access to the Systems and Technical Support section of ISG Central.
  • Page 41 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Figure 6 – ISG Central: Engineering Services and Solutions Service Guides Area imagePROGRAF iPF850/iPF840/iPF830 Service Guide July 2015 Page 36...

  • Page 42: Warranty Procedures

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Warranty Procedures A. e-Tag e-Tag is an electronic limited warranty claim form that is completed online, printed out, and accompanied by the original defective part that is being returned to the Warranty Control Section for warranty compensation.
  • Page 43 Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 8 - e-Support e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history...

  • Page 44: Online Limited Warranty Credit Inquiry

    B. Online Limited Warranty Credit Inquiry The Online Warranty Credit Inquiry enables your organization to check, download, and print the details of your e-Tag credits on the CNA (Canon Network Access) Web site. To view your e-Tag warranty claim credits online, log on to the ISG Central Site, and select “Canon Network Access (CNA),”...

  • Page 45: Warranty Reimbursement Program

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Figure 11 - CNA Warranty Credit Inquiry To check the status of the e-Tag warranty claims already submitted: Go to the e-Tag Warranty Claim Console, as shown at the bottom of the screen shot in Figure 8 - e-Support e-Tag Claim Console.

  • Page 46: Warranty Marketing Program

    Canon imagePROGRAF iPF850/iPF840/iPF830 Service Guide Warranty Marketing Program Some Authorized Servicers may choose to have their own help desk serve as the “first point of contact” rather than CITS. This places the burden of having an effective in-warranty call avoidance process on the service provider.

  • Page 47: Appendix

    Standby: Approximately 35 dB (A) or less (Measure based on Acoustic Noise ISO 7779) • imagePROGRAF iPF850: Operation: Approximately 7.5 Bels or less, (acoustic pressure) Measurement Conditions:: Plain paper, standard mode(1 pass/25 ips) / Normal temperature and normal humidity Minimal Line Width Approximately 0.02 mm (Theoretical value)
  • Page 48 L/R, and portable basket Approximately 75" x 51" x 45" (W x D x H) (1,905 mm x 1,295 x1,143 mm) • imagePROGRAF iPF850: Main unit with printer stand, lower roll, lower rail L/R, and stacker Approximately75" x 52" x 45" (1,905 mm x 1,321 x1,143 mm) •...

  • Page 49: Canon Imageprograf Large Format Printer Limited Warranty

    Canon Service Provider (the "Service Provider") or Canon will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service call rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate documentation.

  • Page 50: Canon Imageprograf Printhead Limited Warranty

    (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Printhead on which the original identification marks or serial numbers have been defaced, removed, or altered.

  • Page 51: List Of Tables

    Table 24 - imagePROGRAF iPF850/iPF840/iPF830 Consumable Parts List ......... 21 Table 25 - Stacker Consumable Parts List ..................22 Table 26 – imagePROGRAF iPF850/iPF840/iPF830 Recommended Spare Parts List ....23 Table 27 - Stacker Recommended Spare Parts List ............... 23 Table 28 - Maintenance Kit ......................

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