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Sony WH-XB900N Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-XB900N
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Folding the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
1

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Summary of Contents for Sony WH-XB900N

  • Page 1 Wireless Noise Canceling Stereo Headset WH-XB900N Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...

  • Page 3: Making Phone Calls

    Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Connecting the headset to 2 Android smartphones (multipoint connection) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection...

  • Page 4: Troubleshooting

    Using the apps What you can do with “Sony | Headphones Connect” app Installing “Sony | Headphones Connect” app Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset.
  • Page 5 Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 7: About Voice Guidance

    In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the following URL: http://rd1.sony.net/help/mdr/hpc/h_zz/...

  • Page 8: Checking The Package Contents

    Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) Carrying pouch (1) 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 9 Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Folding the headset You can fold the headset from either the right side or left side. You can also fold the headset as shown below. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 10: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Location and function of parts (left) mark Tactile dot The left unit has a tactile dot. Built-in antenna A Bluetooth antenna is built into the headset. N-Mark Left unit Slider Slide to adjust the length of the headband.
  • Page 11 Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function). Use both microphones of the (left) and (right) units when talking on the phone. Related Topic About the indicator Checking the remaining battery charge 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 12: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / - : Turns off Turning on...
  • Page 13 - - - - - - (about a 5-second interval) When the remaining battery charge becomes low, the indicator (red) starts flashing. Updating software Initialization completed (flashes 4 times) For details, see “Initializing the headset to restore factory settings”. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 14: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset and an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor to connect the headset to an AC outlet.
  • Page 15 If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult with your Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F).

  • Page 16: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Noise canceling function/Ambient Available operating Codec DSEE Sound Mode...
  • Page 17 Max. 40 hours Max. 50 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 18: Checking The Remaining Battery Charge

    The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate. Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and the iPhone/iPod touch both support this app.
  • Page 19 In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. Related Topic What you can do with “Sony | Headphones Connect” app 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 20: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 21: Turning Off The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 22: How To Make A Wireless Connection To Bluetooth Devices

    Connecting the headset to a registered (paired) device Once a device is registered (paired), it is not necessary to register it again. Connect to a device that is already registered (paired) with the headset using the appropriate method. 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 23 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 24: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 25 Note When registering a device (pairing), [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH-XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.

  • Page 26: Connecting To A Paired Android Smartphone

    Check the connection status on the Android smartphone. If it is not connected, proceed to step 3. Display the devices paired with the Android smartphone. Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WH-XB900N]. You will hear a voice guidance “Bluetooth connected”.
  • Page 27 The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH- XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N].

  • Page 28: Compatible Smartphones

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later.
  • Page 29 (One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) Listening to music from a device via Bluetooth connection 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 30 “Power off”, the indicator (blue) turns off, and the headset powers off. The time when the power turns off can be changed in the “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 31: Switching The Device By One-Touch (Nfc)

    When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC- compatible Bluetooth device (headset or speaker), the smartphone is disconnected from the headset and connected to the Bluetooth device. Note Unlock the smartphone screen in advance if it is locked. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 32: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 33 Note When registering a device (pairing), [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH-XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.
  • Page 34 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 35: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear the voice guidance “Power on”.
  • Page 36 The above procedure is an example. For more details, refer to the operating instructions supplied with the iPhone. Note When connecting, [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH- XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N].

  • Page 37: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 38 Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH- XB900N]. Click [Pair]. If Passkey (*) input is required, input “0000”.
  • Page 39 Note When registering a device (pairing), [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH-XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.
  • Page 40 Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 41 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of [PC Settings]. Select [Bluetooth]. Select [WH-XB900N], then click [Pair].
  • Page 42 Note When registering a device (pairing), [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH-XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.

  • Page 43: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 44 Note When registering a device (pairing), [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH-XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.
  • Page 45 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 46 Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 47 If [WH-XB900N] does not appear on the display, try again from step 3. A Passkey may be called “Passcode”, “PIN code”, or “Password”. Click the speaker icon in the upper right part of the screen and select [WH-XB900N]. Now you are ready to enjoy music playback on your computer.
  • Page 48 When registering a device (pairing), [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH-XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.

  • Page 49: Connecting To A Paired Computer (Windows 10)

    Check the connection status on the computer, and if it is not established, proceed to step 3. Select the headset using the computer. Right-click the volume icon on the windows toolbar, then click [Playback devices]. Right-click [WH-XB900N]. If [WH-XB900N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices].
  • Page 50 Select [Connect] from the displayed menu. The connection is established. You will hear a voice guidance “Bluetooth connected”. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 51 Note When connecting, [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH- XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N]. If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 52 Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 53 Right-click [WH-XB900N]. If [WH-XB900N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. Select [Connect] from the displayed menu. The connection is established. You will hear a voice guidance “Bluetooth connected”.
  • Page 54 The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH- XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N].

  • Page 55: Connecting To A Paired Computer (Windows 7)

    Check the connection status on the computer, and if it is not established, proceed to step 3. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WH-XB900N] of [Devices]. You will hear a voice guidance “Bluetooth connected”. Click [Listen to Music].
  • Page 56 The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH- XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N].
  • Page 57 Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 58 The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH- XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N].
  • Page 59 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 60: Pairing And Connecting With Other Bluetooth Devices

    Check that the indicator (blue) repeatedly flashes twice in a row. You will hear a voice guidance “Bluetooth pairing”. Perform the pairing procedure on the Bluetooth device to search for this headset. [WH-XB900N] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 61 Note When registering a device (pairing), [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or WH-XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation over from step 1.

  • Page 62: Connecting To A Paired Bluetooth Device

    The above procedure is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [WH-XB900N], [LE_WH-XB900N], or both may be displayed on the connecting device. When both or [WH- XB900N] is displayed, select [WH-XB900N]; when [LE_WH-XB900N] is displayed, select [LE_WH-XB900N].
  • Page 63 Disconnecting Bluetooth connection (after use) 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 64 A2DP connection is simultaneously established. In that case, connect from step 2 after disconnecting via smartphone/mobile phone operations. When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 65 On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WH-XB900N]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 66 “Media audio” (A2DP). When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. Related Topic Checking the remaining battery charge 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 67 On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WH-XB900N]. On the [Paired devices] screen, uncheck [Call audio].
  • Page 68 “Media audio” (A2DP). When using the Google Assistant, the headset cannot make a multipoint connection. When using Amazon Alexa, the headset cannot make a multipoint connection. Related Topic Checking the remaining battery charge 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 69: Disconnecting Bluetooth Connection (After Use)

    You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 70: Using The Supplied Headphone Cable

    Perform operations, such as adjusting the volume and play/pause, on the playback device. When turning off the headset, you cannot use the touch sensor control panel. The CUSTOM button cannot be used when the headset is powered off. 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 71 Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
  • Page 72 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 73: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 74 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all when the operations described above are performed. 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 75 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 76 Do not cover the headset microphones with your hand. The noise canceling function or the Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand from the headset microphones. A: Microphones Related Topic Using the noise canceling function 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 77: Using The Noise Canceling Function

    When you use the headset as ordinary headphones, turn off the headset and use the supplied headphone cable. You can also change the settings of the noise canceling function and the Ambient Sound Mode with the “Sony | Headphones Connect” app.
  • Page 78 Related Topic About voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with “Sony | Headphones Connect” app 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 79: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. Ambient Sound Mode settings changed with the “Sony | Headphones Connect” app are stored in the headset. You can enjoy music with the stored settings of the Ambient Sound Mode even when the headset is connected to other devices which do not have the “Sony | Headphones Connect”...
  • Page 80 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.

  • Page 81: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc.
  • Page 82 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 83 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default).

  • Page 84: Supported Codecs

    LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection. Unlike other Bluetooth compatible coding technologies such as SBC , it operates without any down-conversion of the...

  • Page 85: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 86 Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone are too close to the headset. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call What you can do with “Sony | Headphones Connect” app...
  • Page 87 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 88: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 89 Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 90: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 91 Related Topic Receiving a call Making a call 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 92 You will hear a voice guidance “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 93: Compatible Smartphones

    If your smartphone is an Android smartphone, skip this step. Open the “Sony | Headphones Connect” app, and set the CUSTOM button as the Google Assistant button. When using the Google Assistant for the first time, open the Google Assistant app and tap the [Finish headphones setup] button on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 94 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 95 Installation of the latest Amazon Alexa app is required. Open the Amazon Alexa app. Open the “Sony | Headphones Connect” app, and set the CUSTOM button as the Amazon Alexa button. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 96 The Google app cannot be activated when you say “Ok Google” even when the Android smartphone’s “Ok Google” setting is on. The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 97: Using The Voice Assist Function (Siri)

    Siri cannot be activated when you say “Hey Siri ” even when the iPhone’s “Hey Siri” setting is on. Siri may not be activated depending on specifications of the smartphone or application version. Siri does not work when connected to a device not compatible with the voice assist function. 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 98 For details on the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing “Sony | Headphones Connect”...
  • Page 99 WH-XB900N Installing “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.

  • Page 100: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 101: Cleaning The Unit

    The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 102 Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries. The LDAC name and logo are trademarks of Sony Corporation. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

  • Page 103: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WH-XB900N Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 104: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 105 Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Related Topic Charging the headset Checking the remaining battery charge 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 106: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 107: Charging Time Is Too Long

    Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 108 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 109 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 110 Pair the headset and the Bluetooth device again. Check that the headphone cable is connected firmly. Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device via Bluetooth connection 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 111: Low Sound Level

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 112: Low Sound Quality

    (about 0.4-second intervals). Or you can use the computer to establish an A2DP connection. For the operations on your computer, refer to the operating instructions supplied with the computer. 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 113 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 114: The Noise Canceling Effect Is Not Sufficient

    The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 115: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 116 Remove the headphone cable before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on. Related Topic One-touch connection (NFC) with an Android smartphone 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 117: Unable To Make A Bluetooth Connection

    If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 118: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 119: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Use this headset and the Bluetooth device as near to each other as possible. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Related Topic About the sound quality mode 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 120: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-748-075-11(1) Copyright 2019 Sony Corporation...
  • Page 121 While listening to music with the headset, stop playback and double-tap the touch sensor control panel lightly to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 122: Low Voice From Callers

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB900N Low voice from callers Turn up the volume of the headset and the connected device. 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 123: Resetting The Headset

    CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-748-075-11(1) Copyright 2019 Sony Corporation...

  • Page 124: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated.

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