About Your Incoming Call Options; About Call Announcing; About Call Queuing - NEC 17600SUG05 User Manual

About Your Incoming Call Options

NVM-Series can handle your incoming callers in a variety of ways.

About Call Announcing

With Call Announcing, the Automated Attendant can let you know who
is calling. For more information, see Using the Call Announcing Option
on page 58.

About Call Queuing

With Call Queuing, NVM-Series lets your Automated Attendant callers
queue ("wait in line") for your extension when you are busy on a call.
It works like this:
When you are busy on a call, NVM-Series says this to an incoming caller:
Extension X X X (or your recorded name) is busy. To leave a
message, press 1. To wait for the extension to become available,
press 2. For other options, press 3.
If the caller presses 2, NVM-Series queues the caller.
When you hang up your call, NVM-Series puts the first waiting
call through.
Callers choosing to abandon the wait have these options: they can
leave you a message, return to the Automated Attendant, or hang up.
If you would like your Automated Attendant callers to have this
queuing option, see your System Administrator.
Notes: (1) NVM-Series will not queue callers if the required number of
idle Voice Mail ports is not available. NVM-Series activates
Call Waiting instead, if Call Waiting is on (see also page 57).
(2) NVM-Series will not activate Call Queuing if your Mailbox
Greeting or Paging Message is on.
(3) Call Queuing does not apply to callers who dial your direct
line while it is forwarded to your mailbox.
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