Customer Service - Bosch BI.7101 Series User Manual And Installation Instructions

en Customer Service
Fault
The appliance
switches off. A signal
tone sounds. and
flash quickly.
The appliance
switches off. A signal
tone sounds. and
flash quickly.
The appliance
switches off. All dis-
plays are off.
The indicators light
up. The appliance is
not heating up.
Home Connect dis-
play flashes in colour.
17.3 Demo mode
If demo mode is activated, the indicators light up but
the appliance does not heat up.
Deactivating demo mode
Disconnect the appliance from the mains briefly.
1.
18 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
14
Cause and troubleshooting
Electronics fault
1. Disconnect the appliance from the mains.
Wait approx. 30 seconds.
2.
Switch the appliance back on.
3.
If the problem persists, contact customer service.
▶
→ "Customer Service", Page 14
Electronics fault
Disconnect the appliance from the mains.
1.
Wait approx. 30 seconds.
2.
Switch the appliance back on.
3.
If the problem persists, contact customer service.
▶
→ "Customer Service", Page 14
The safety shut-off has switched the appliance off.
Switch the appliance back on.
▶
Demo mode is activated.
Deactivate demo mode. → Page 14
▶
Network fault
Check the connection to the home network, e.g. with a mobile phone near the appliance.
1.
Restart the router.
2.
If the problem persists, contact customer service.
▶
→ "Customer Service", Page 14
Unplug the appliance from the mains or switch
‒
off the household fuse or circuit breaker in the
fuse box.
Deactivate demo mode within the next 3 minutes.
2.
Press and hold
‒
and 30° light up in colour.
Press 30° until 30° lights up white.
‒
To save the settings, press and hold
3.
ators go out.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
18.1 Product number (E-Nr.), production
number (FD) and consecutive numbering (Z-
Nr.)
You can find the product number (E-Nr.), the produc-
tion number (FD) and the consecutive numbering (Z-
Nr.) on the appliance's rating plate.
You can see the rating plate with these numbers when
you open the drawer.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
and at the same time until
until all indic-