Dell Inspiron 15 5508 Service Manual
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Dell Inspiron 15 5508 Service Manual

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Inspiron 15 5508
Service Manual
Regulatory Model: P102F
Regulatory Type: P102F001
May 2020
Rev. A00

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Summary of Contents for Dell Inspiron 15 5508

  • Page 1 Inspiron 15 5508 Service Manual Regulatory Model: P102F Regulatory Type: P102F001 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components............................ 8 After working inside your computer............................ 8 2 Removing and installing components..................... 9 Recommended tools................................9 Screw list....................................9 Major components of Inspiron 15 5508..........................10 Base cover.....................................12 Removing the base cover..............................12 Installing the base cover..............................14 Battery....................................16 Removing the 3-cell battery............................16 Installing the 3-cell battery............................
  • Page 4 Updating BIOS on systems with BitLocker enabled....................68 Updating your system BIOS using a USB flash drive....................68 Updating the Dell BIOS in Linux and Ubuntu environments..................69 Flashing the BIOS from the F12 One-Time boot menu....................69 System and setup password.............................. 72 Assigning a system setup password..........................72...
  • Page 5 Enabling Intel Optane memory............................76 Disabling Intel Optane memory............................76 Flea power release................................76 WiFi power cycle..................................77 6 Getting help and contacting Dell....................78 Contents...

  • Page 6: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Phillips screwdriver #0 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Major Components Of Inspiron 15 5508

    M2x2 assembly USB 3.2 Gen 1 Type-C System board M2x5 port bracket System board Palm-rest and keyboard M2x2 assembly Major components of Inspiron 15 5508 The following image shows the major components of Inspiron 15 5508. Removing and installing components...
  • Page 11 1. Base cover 2. Battery 3. Power-adapter port 4. Heat sink 5. Memory module 6. Solid-state drive bracket 7. M.2 2230 solid-state drive in M.2 slot two 8. Speakers 9. System board 10. Touchpad 11. Palm-rest and keyboard assembly 12. Display assembly 13.

  • Page 12: Base Cover

    Base cover Removing the base cover Prerequisites Follow the procedure in Before working inside your computer. About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 13 Steps 1. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover starting from the recess at the display hinge and work your way around the sides to remove the base cover.

  • Page 14: Installing The Base Cover

    4. Lift the base cover off the palm-rest and keyboard assembly. 5. Disconnect the battery cable from the system board. NOTE: Disconnect the battery cable only when you are continuing to remove other components from your computer. 6. Press and hold the power button for five seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 15 Steps 1. Connect the battery cable to the system board, if applicable. 2. Place the base cover over the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 16: Battery

    4. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 5. Replace the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps Follow the procedure in After working inside your computer.

  • Page 17: Installing The 3-Cell Battery

    Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the 3-cell battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 18: Installing The 4-Cell Battery

    About this task The figure indicates the location of the 4-cell battery and provides a visual representation of the removal procedure. Steps 1. Peel off the tape and disconnect the battery cable, if applicable. 2. Remove the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly. 3.

  • Page 19: Memory Modules

    Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Install the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly. 4.

  • Page 20: Installing The Memory Modules

    Steps 1. Lift the mylar to uncover the memory module. 2. Use your fingertips to carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops 3. Remove the memory module from the memory-module slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 21 Steps 1. Lift the mylar and align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 22: Solid-State Drive-M.2 Slot One

    Solid-state drive—M.2 slot one Removing the M.2 2230 solid-state drive from M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in M.2 slot one.

  • Page 23: Removing The M.2 2280 Solid-State Drive From M.2 Slot One

    NOTE: Install the solid-state drive mounting bracket, if it is not installed. The following image indicates the location of the M.2 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation of the installation procedure. Steps 1.

  • Page 24: Installing The M.2 2280 Solid-State Drive In M.2 Slot One

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive/Intel Optane memory module to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive/Intel Optane memory module off the SSD1 slot on the system board. Installing the M.2 2280 solid-state drive in M.2 slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Solid-State Drive-M.2 Slot Two

    Steps 1. Align the notches on the solid-state drive/Intel Optane memory module with the tabs in the M.2 slot one on the system board. 2. Slide the solid-state drive/Intel Optane memory module into the M.2 slot one on the system board. 3.

  • Page 26: Installing The M.2 2230 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive off the SSD2 slot on the system board. Installing the M.2 2230 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: Removing The M.2 2280 Solid-State Drive From M.2 Slot Two

    Steps 1. Slide the solid-state drive mounting bracket into the slot on the palm-rest and keyboard assembly, if it is not installed. 2. Align the notches on the solid-state drive with the tabs in the M.2 slot two on the system board. 3.

  • Page 28: Installing The M.2 2280 Solid-State Drive In M.2 Slot Two

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive bracket off the solid-state drive/Intel Optane memory module. Installing the M.2 2280 solid-state drive in M.2 slot two Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 29: Wireless Card

    Steps 1. Align the notches on the solid-state drive/Intel Optane memory module with the tabs in the M.2 slot two on the system board. 2. Slide the solid-state drive/Intel Optane memory module into the M.2 slot two on the system board. 3.

  • Page 30: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card. 2. Remove the bracket that secures the wireless card to the system board. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 31 Steps 1. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless- card slot. 2. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2.

  • Page 32: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The figure indicates the location of the fan and provides a visual representation of the removal procedure. Steps 1.

  • Page 33: Installing The Fan

    Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 34: Coin-Cell Battery

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default.

  • Page 35: Heat Sink

    About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1. Adhere the coin-cell battery to the coin-cell battery slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable as illustrated and connect it to the I/O board. Next steps 1.

  • Page 36: Installing The Heat Sink

    Steps 1. In reverse order (following the numeral markings on the heat sink, from 4 to 1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift and remove the heat sink off the palm-rest and keyboard assembly. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 37: Display Assembly

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (following the numeral markings on the heat sink, from 1 to 4), tighten the four captive screws that secure the heat sink to the system board.
  • Page 38 Steps 1. Peel off the tape that secures the display cable to the system board. 2. Open the latch, and disconnect the display cable from the system board. 3. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the left display hinge to the system board. 4.

  • Page 39: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the component and provides a visual representation of the installation procedure. Steps 1.

  • Page 40: Power-Adapter Port

    3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 4. Replace the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the left display hinge to the system board. 5.

  • Page 41: Installing The Power-Adapter Port

    Steps 1. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the left display hinge to the system board. 2. Lift the left display-hinge plate to uncover the power-adapter port cable. 3. Peel off the tape that adheres the power-adapter port cable to the system board. 4.

  • Page 42: Speakers

    6. Lower the left display-hinge plate and ensure that the screw holes are aligned with the screw holes on the system board. 7. Replace the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the left display hinge to the system board. Next steps 1.

  • Page 43: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Note the routing of the speaker cables. 3. Peel off the black tapes that secure the speaker cable to the touchpad bracket. 4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers.

  • Page 44: Power Button With Optional Fingerprint Reader

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when the speakers were removed, push the grommets back in place before replacing the speakers.

  • Page 45: Removing The Power Button With Optional Fingerprint Reader

    Removing the power button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the display assembly. About this task The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the removal procedure.

  • Page 46: Touchpad

    Steps 1. Using the alignment post, place the power button on the palm-rest and keyboard assembly. 2. Replace the screw (M1.6x2) that secures the power button to the palm-rest and keyboard assembly. 3. Connect the power-button cable (or the optional fingerprint-reader cable) to the connector on palm-rest and keyboard assembly. 4.

  • Page 47: Installing The Touchpad

    Steps 1. Peel the adhesive tapes that secure the speaker cable to the touchpad bracket. 2. Remove the speaker cable from the routing guide. 3. Remove the three screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 4.
  • Page 48 Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the touchpad bracket with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) to secure the touchpad to the palm-rest and keyboard assembly. 4.

  • Page 49: I/O Board

    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the coin-cell battery. 4. Remove the display assembly. About this task The figure indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1.

  • Page 50: System Board

    About this task The figure indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3.
  • Page 51 8. Remove the heat sink. 9. Remove the power button with optional fingerprint reader. About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure. Removing and installing components...

  • Page 52: Installing The System Board

    Steps 1. Remove the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the left display hinge to the system board. 2. Peel the black tape that secures the I/O-board cable to fan. 3. Peel the transparent tape, open the latch, and disconnect the I/O-board cable from the system board. 4.
  • Page 53 Removing and installing components...
  • Page 54 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Lower the left display-hinge plate and replace the screw (M2.5x3.5) and the two screws (M2.5x5) that secure the left display-hinge plate to the system board.

  • Page 55: Palm-Rest And Keyboard Assembly

    3. Install the heat sink. 4. Install the wireless card. 5. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot two. 6. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in M.2 slot one.

  • Page 56: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 57 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the board. 3. Install the touchpad. 4. Install the power button with optional fingerprint reader. 5. Install the speakers. 6. Install the power-adapter port.

  • Page 58: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 59: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 60: System Setup Options

    NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
  • Page 61 Table 4. System setup options—System information menu(continued) Overview Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed.
  • Page 62 Table 6. System setup options—System Configuration menu(continued) System Configuration Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology) during computer startup to report hard drive errors. Default: OFF. Enable Audio Enables or disables all integrated audio controller. Default: ON.
  • Page 63 Table 7. System setup options—Video menu(continued) Video Brightness on AC power Sets the screen brightness when the computer is running on AC power. EcoPower Enables or disables EcoPower which increases the battery life by reducing the screen brightness when appropriate. Default: ON.
  • Page 64 Table 8. System setup options—Security menu(continued) Security Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). System Password Sets, Changes, or deletes the system password. Enable Master Password Lockout Enables or disables the master password support. Default: OFF.
  • Page 65 Table 12. System setup options—Power Management menu Power Management Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF. Auto on Time Enables the computer to automatically power on for defined days and times. Default: Disabled.
  • Page 66 Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enables or disables Numlock when the computer boots. Default: ON. Enable Adapter Warnings Enables the computer to display adapter warning messages during boot. Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.

  • Page 67: Updating The Bios In Windows

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console and Threshold for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 68: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Return.

  • Page 69: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 70 2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or arrow keys then press Enter. 3. The flash BIOS menu will open, and then click the Flash from file. 4.
  • Page 71 5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 72: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 73: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 74: Troubleshooting

    Indicates a problem with the system board. Indicates a problem with the system board. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Troubleshooting...

  • Page 75: System Diagnostic Lights

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 76: Enabling Intel Optane Memory

    • Solid white—Camera is in use. • Off—Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white—Caps Lock enabled. • Off—Caps Lock disabled. Enabling Intel Optane memory Steps 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2.

  • Page 77: Wifi Power Cycle

    4. Press and hold the power button for 15 seconds to drain the flea power. 5. Install the battery. 6. Install the base cover. 7. Turn on your computer. WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 78: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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P102f

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