Sony WF-1000XM3 Quick Start Manual

The wireless headset cannot be charged or
does not turn on (WF-1000XM3)
Check if the wireless headset charge or turn on after completing each step.
1. Install the latest firmware.
2. Set the headset in the charging case and close the lid.
Insert both sides of the headset into the charging case connected with the USB cable, then
check that the headset indicator (red) lights up.
If the indicator does not light up, close the lid and wait about 30 seconds. Then open the
lid and check that the indicator (red) on the headset is lit.
3. Reset the headset
1. Place the headset in the charging case, leave the lid of the charging case open,
then hold your finger to the touch sensor on the left unit for about 20 seconds.
2. Release your finger when the indicator (red) of the headset turns off after flashing.
NOTES:
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3. Hold your finger to the touch sensor on the right unit for about 20 seconds.
4. Release your finger when the indicator (red) of the headset turns off after flashing.
NOTES:
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If the indicator (red) did not flash in Step 1, you may need to hold your
finger to the touch sensor on the left side of the headset for about 30
seconds.
You may be able to continue even if the indicator (red) does not flash.
If the indicator (red) did not flash in Step 3, you may need to hold your
finger to the touch sensor on the right side of the headset for about 30
seconds.
You may be able to continue even if the indicator (red) does not flash.